I love EyeCare Plus. I have extremely bad eyesight, and astigmatism. I have used them for years…read more I have never had a bad experience. I recently gotten a new pair of frames and lenses. The frame broke, just a fluke and past warranty. I had no other choice but to pay out of pocket; after further review (Tiffany) she found the broken piece was actually a manufacture issue. Within 2 weeks I had a new pair of frames and lenses. They could have easily charged me full price, considering my vision insurance paid only months prior. I would recommend anyone looking for an eye doctor, to contact them.

I love the setup of the facility and how the staff helps with picking glasses, but the front desk…read moreand collections team need serious improvement. They were rude and unprofessional, demanding a copay they forgot to collect from my 18-year-old daughter, then added an unnecessary collection fee for their own mistake. When I asked to pay cash prior to appt to avoid card fees, I was told no and spoken to disrespectfully. Do better with communication and customer service.

The office "kids" are very unprofessional and uneducated. I am referring to them as children…read morebecause they do not know what they are doing and do not conduct themselves in a professional manner. I feel sorry for Dr. Rossi to have to deal with this environment all day every day. Justin certainly needs to learn professionalism, if he is supposed to be some type of manager.

Billing is a joke. My wife went to get her exam, and gave them her insurance information. For…read moresome reason they could not find it. She decided to pay the bill in full and let them reimburse her when they were paid. It could take up to 45 days. This was in October of 2025. Its now February of 2026. We have contacted their billing dept (India) given a runaround about waiting for VSP to pay. She contacted VSP and they had already paid ECA. They now say that there were other charges and she is only owed back $70 of $140 when she clearly paid the bill in full. We have both been by to speak with them and the office manager is always "in a meeting". They continue to say she needs to contact the billing dept but they are pretty useless. Considering small claims court and reporting insurance fraud.

Dr Patel and her staff were exceptional, on-time and very informative. Spent time with me to help…read moreme understand my eye health, current situation and needs for the future. So much better than River Region Vision in Millbrook that wouldn't give me a prescription unless I paid $40 cash. This is new eye care place.

Great vision care. Appointments are on time and the staff and doctors are courteous and thorough…read moreand straight forward.

Very poor communication from office staff and they are very rude and they falsify documents on…read morepatients profiles and if you are rude back they ask that you find a new care provider very poor business in my opinion definitely don't recommend anyone go here..

Dr. McFaden and his team have always made me feel like they are invested in the overall health of…read moremy eyes and the quality of my vision. They are compassionate and passionate about their care.

This place is great! The staff is very attentive to their customers, and take great care in…read moreoutfitting you with what you need to see your best! The shop has many different frames to choose from. Many modern and new designs from Nike, Coach, Costa, and others line the shelves here. Some of the styles displayed were brand new from the manufacturer. I loved the staff here, they were very understanding and attentive to my needs. If you have a question about anything, such as products, insurance coverage, fit, lenses, or styling, the staff will go to great lengths in order to address you need. Overall, a great glasses shop, I will be back soon!

The BEST experience. I am new to town and visited a couple clinics before choosing this one. It may…read morebe a chain but the people that work here are locals and treated me like family. I would 100% recommend this practice to anyone looking for an amazing and careful eye care. The staff when I was there all have corrective wear as well and were able to be empathetic to the things us blind people deal with on a daily basis. Thank you so much Hour Glass for taking care of an out of town client as if I had been your client for years!!!

These people just don't care but to be honest, they just suck. I called this morning about 1030…read moreonly to be told my glasses were not ready but they had received today's order at nine and they would be done by 10:30 and would call me if my glasses had come in. Those lazy ass jerks wait until right before they close (15 min) to call me to tell me my glasses are in. When I ordered them, I was the only person in the store with three people working there and it took him 45 minutes to help me. Seems the manager is the only one that can do anything, all the rest just stand around on their phones. Plain suck !

I was worried to visit based off the reviews. HOWEVER! The staff was friendly and very kind through…read moreeach step. They explained everything along the way and the process was simple. The staff is also helpful of understanding the price of everything and insurance break down. I will be using this location if needed in the future.