House is known as one of the world's most expert heaing care groups. They failed me and ended my music career. My hearing was great before paying them nearly $300 for custom-designed "flat response" hearing protextion. Fifty-five hours of work later, I had to leave the profession due to injury and persistent tinnitus - which increases year over year. After the injury, my audiologist tested the plugs while inserted, finding them miserably inadquate - obviously giving false confidence while enabling fast destruction of my hearing. Did House bother to perform this simple protection assessment at the outset? No. For their failure, I pay every instant of every day. Forever. read more

Suffering from tinnitus, vertigo, all the aboue. This place it the best. Had a endolymphatic shunt surgery by Dr Kevin Peng.. Dr House understudy.. could not of gone better.. there's always bumps.. no vertigo.. tinnitus better.. The staff a helpful, and professional.. Would recommend this office after you exhausted all vertigo options..A++ read more

I wanted to give an additional shoutout to an exemplary member of my surgical team on July 9. Her name is Tiffany and she spoke about Dr Peng's surgical skill with great admiration, and how much she enjoyed working with him. She explained she'd be monitoring my facial nerves in real time, and it might appear like little bee stings on my face where she'd place the needles. She even showed me the placement pattern. She be helping to prevent what wascone of my greatest fears regarding a surgery so close to facial nerves. She told me not all doctors ordered this real time monitoring. Do I'm really so glad Dr. Peng ordered it in my case. And if this is a concern like it was mine, please be sure to mention IntraNerve Monitoring and meet Tiffany, who was not only a very kind and warm spirit...but she will have the doctors back and therefore yours. read more

House Clinic - Noli, surgical tech, and Tiffany, who monitored my facial nerves during surgery. They love what they do...so I knew they had my back. - Neurologist Near Me - Los Angeles, California

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When it comes to my hearing, I owe a debt of gratitude to Dr. Luxford and the House Ear Clinic staff. Most doctors couldn't help me when I was a kid, but after 20 years of care here , including a mastoidectomy and multiple surgeries , I'm in my late 40s and my hearing is still intact. Since they are a research institute, they stay ahead of the game with the latest treatments. This place is legit and literally gives people their lives back . Big Love to/ the House Ear Clinic ! read more

It was once great- it was once house ear clinic This place is not what it was and i think its called Pih - they say house and use old phone to trick u I once had a long trusted devoted physician and team but no more. If u r in pain, if u need help, if u think your doctor of 25 years will help u like back at original house when it was all about the patient. People came w family members/ wealthy or not the house clinic cared about the patients- it was a family - you trusted them Now that is gone. You think your doctor ( if still alive) at new location (not house) is still going to treat you the same then think again. They do not care about your health, your suffering, your longstanding relationship. Because your horrible ear infection, or vertigo, or pain they could easily help is worth $20 bucks and 20 minutes which is not worth it If u need expensive surgery/ hearing aids, lots of tests - that will be paid by u or insurance- they dont care Is what matters. Shame on this shthole/ it looks way nicer than old place but id rather have physician who will help and care and not take insurance or management frustration out on patients. At very least adhere to hippocratic oath.. u dick read more

Recently saw Dr. Luxford & Wadad Shalhub, AUD, his audiologist. Both of them treated me extremely well during my visit and the entire operation is a well oiled organization. They are both very experienced, professional & thorough! And the front of house staff treated me like gold & even saw me early. Bottom line, I know I am in the best of hands with them and am confident I will see improvement under their treatment. read more

I saw Dr. Kevin Peng after he came HIGHLY recommended. He offered zero useful information and seemed disinterested, and only offered some sort of feedback when I specifically asked him for it. He did not offer a tympanometry or any kind of testing to determine what kind of tinnitus I was experiencing. If you don't have an "interesting" case, prepare to be dismissed. read more

If I could give a negative 100000000 I would! I called for an appt on 12/5/25. I advised I have a HMO and I have my authorization in my hand. I received a call on 1/14/26 stating that they were canceling my appointment because I didn't have an authorization and I have a PPO. I've been in healthcare for over 30 years. I know the difference between a HMO and a PPO. The scheduler put down I had a PPO. Which I was clear that I had an HMO. They canceled my appt and the manager Michael and the supervisor Robin as both useless! Although their staff made the mistake they will not honor the authorization because they wanted more money and more codes added to the authorization! STAY FAR AWAY FROM THIS BUSINESS! read more

Showed up at 2:30pm and saw the doctor at 3:45pm. I watched several people who signed in after I did get seen before me until I was the last person left in the office - 30 minutes before they closed, cool. When I asked, the lady at the front desk told me it was because I emailed them my insurance card so she had to take time to read the email, print the insurance card, cut it out, and file it. I disagree with her statement and do not think I should've been penalized by an hour because they found it difficult to look at my emailed digital card as opposed to a physical card. No other office in the building has had issues with a digital card, she just forgot about the email until she had processed everyone else which, again, isn't quite right. Either way, their equipment looked like it did when I was in grade school, though I guess it worked since they said my hearing was fine. Tbh, they made me book an appointment here before the ENT would even see me so it's not like I had a choice and would rather have found a different office had I actually needed this test. The tech was friendly enough but be prepared to spend an hour and a half waiting, or find another office. It took me 3 weeks to get an appointment by the way, which is asinine. read more

They seem nice enough. they seem to try . But they actually are neither. They are a mercenary business that will put their own profitablilty and sales bonuses above patient needs. They sold my husband Widex hearing aids, not because they were the best for him long term, but because they paid House more. The hearing aids have been nothing but trouble, always breaking, When it came time to refit the ear pieces, my husband got them, but they no longer fit into the case. Dr. Soeng should have anticipated that and used a different company to begin with, So nearly $8000.00 later, my husband still can't hear, he has broken hearing aids and has no effective way to charge and store them at night. She even told him to superglue them together. These are 6 month old hearing aids! read more

My mistake - they DO take Cigna! I've been going to the House Clinic for the last 7 years and I am convinced this is where you get access to the best care. read more

Long overdue review. We saw Dr. Peng a few times for my infant son who needed ear tubes. Dr. Peng told me he had confidence in himself and his anesthesiologists and would absolutely do the surgery but given my son's lengthy medical history and respiratory issues, that he suggested I go to CHLA and directed me to a specific doctor in the CHLA ENT department. I am forever grateful to Dr. Peng for his care, honesty, kindness, and patience with working with my infant son. He obviously truly cares for his patients. read more

BEWARE! My son was misdiagnosed, his hearing nerve cut, an unnecessary device implanted in his brain. Also poor service to insurance. read more

It was ok but it takes to long even with an appointment person at the cochlear implant desk was very rude and not to nice.

Everything for a terrible experience post PIH purchase - Ridiculous hold times to talk to staff to schedule appointments, routinely 30min - 1hr - Staff are very limited due to new policies on what can be done and said - Allergy treatment is far less effective for me personally since now they outsource the production of immunotherapy doses and now have a limit of 10 allergens that can be included. I was told that this number previously was closer to 30. - Increased costs despite the worse service and treatment. I have personally emailed management at PIH to directly complain to those responsible and tried to reach out via phone, neither Michael Martinez nor Julianne Coyne want to discuss the issues it seems. The internal staff of House are great and it's sad to see what was once a great place move into PIH and become what it is now. read more

Made appointment as recommended by my physician. Had ringing in my ears and dizziness for a while. Once again I am happy with my physician's referrals. read more

I have no idea why there are so many bad reviews here. This place is a godsend for people like me. The front staff is professional and kind. They are always trying to help me when I call in. George who handles the insurance and approvals is efficient, kind, tries to go above and beyond every time. I have called here in tears for discomfort and they have always called me back immediately. Staff, nurses and Dr's. I am so glad I didn't read these reviews before I came onboard. Dr House is my primary and he's is the KINDEST Dr I have ever come across. Sharp, great bedside manners and has the best knowledge of anything ear. I have also had Dr Bigalowe and Dr Luxberg and altho not Dr House. They are nice , thorough and very professional. You should come here. They are all about helping and finding solution. Anyone reading this review with negative reviews please dot listen and go. If you also look at Dr Houses resume of people in the world he has seen you would run over. Clean, new office, staff is nice and Dr are most knowledgeable in all things ears. read more

Made a call to house clinic 5 days ago the lady who scheduled me was very caring told her I can't hear on my right ear and I hear Constant whistle for 24 hours and I also told her that it's been more than four weeks also told her I had to go to urgent care nothing changed immediately she put me on hold for few minutes came back and booked an appointment for today first hearing text then to see dr , literally 5 days including the weekend , yet I had called other Ent appointment were in a month some sep lol , so I Arrives there on time very organized clean everyone very helpful had the text done by the examiner Al -Souqi Noor so professional took her time made sure I'm comfortable , after she directed me to dr John house on 8th floor , I'm forever grateful to dr John W house so caring funny professional gentle FIXED my hearing ! Love him . read more

Doctors are good here - support staff and reception is horrific. I had an appointment canceled twice and showed up with no one ever reaching out to let me know. When I I arrived not even an apology. They presented it like it was seemingly something I just have done. read more

This place is a joke. Seriously, from Seeing the dr to waiting in the lobby for 3+ HOURS. I don't understand why anyone would want to come here and on top of that they are requesting I return 5 more times for my shots. Will be transferring out of here, never again. read more

House Clinic - Still waiting for the Dr. I was sent to lunch at 1245 and to be back by 230. It is now 3:40....its now 4:21.. still waiting - Neurologist Near Me - Los Angeles, California

Best practice for ear disorders in the world. This is a real clinic that spends all money on research and only top practitioners. The goal is curing disease, ear health and hearing. Environment is exactly that., a clinical atmosphere. You might have to wait, you might get a rushed no nonsense front desk, you might get bare bones waiting room with few magazines and institutional lighting. But you will get the best treatment available with caring doctors who are heros to those those of us suffering from ear issues. They saved my hearing and possibly my life (Bring a book or headphones just in case ) read more

The House Clinic moved down the hallway near elevator. Parking is $10, no validation. There was a Latina/Hispanic Front Desk Lady with short hair & glasses, she wasn't friendly! Lousy make communication like she have no patiences for senior citizens and cochlear implant patients. It's the first time seeing like that after I went there many times. She need at least to smile or have some communication accessible for us. read more

The House Clinic, I was told, is world-class, so I made an appointment to address the ringing in my ears and other issues. Should have trusted my gut. When I called to schedule, I was told that someone had to call me back. Ok. My call was returned the following day. Ok. The scheduler was curt, at best. I asked about parking (under ground, no validation, be sure you have $10). Ok. Went to the appointment today and the lobby has no COVID protocol. People seated in most chairs (none were blocked off). Not Ok. Front desk ladies were definitely *not* friendly. Not ideal, but they're not treating physicians, so Ok. After filling out all of the forms (how come they don't send them via email?), I waited about 20 minutes for the audiologist. My first hearing test, so not much to compare against, but she takes me into a tiny, low ceiling room that felt like (what I imagine) a solitary confinement cell. It was dark, hot, unkempt and in need of upkeep. (For what they're charging, the facilities are rundown.) Would have been helpful if she had explained what she was doing and why. Instead, she simply told me to say, "yes" if I heard any sound. Hearing test complete, I'm returned to the waiting room. Hard to find a seat, but I squeeze in between 2 other patients. I wait in the lobby for 40 minutes before they lead me to an exam room, then another 10 before Dr Miller comes in. Between the wait times and the shabbiness of the offices, my expectations were already low, but Dr Miller made the experience even more disappointing. Clad in a dirty lab coat, she doesn't introduce herself nor address me by name. At most, she spent 5 minutes with me, tells me I've got "age related hearing loss" and that my tinnitus is due to TMJ. I didn't feel heard (no pun intended) at all. She tells me to go for an MRI, possibly take a specific vitamin and see someone for physical/massage therapy. Then she says, "I'll leave the orders at the desk" and walks out. I wait in front of this nurses station for 20 minutes. Nothing. So I walk up and say, "I've got to go. Would you mind emailing the orders to me?" Snapping her gum, the "nurse" says, "what's your name?" I give her my name and email and leave. I'm unsatisfied with the entire experience and, NO, I won't be going for the MRI because I have no intention of returning to either Dr Miller or the House Ear Clinic. read more

If you're honestly looking for the best neurotologist I would recommend coming here to see Dr Slattery or Dr. Peng. Some of the best doctors in the world. 100% recommend. read more

I've been seeing Dr. Slattery who made a plan to combat my hearing problem that began only 5-6 weeks ago. On a Friday, After a hearing test(showed some hearing loss) and an mri that showed nothing wrong (no tumors or legions),The Dr. decided to inject steroids in my ear. I asked for side effects. He said dizziness wouldn't last, while in ear, It burned and hurt so badly once they injected the numbing medicine. The Dr told me I had to 3 more I had to do in a row. Afterwards, I called my general doctor and nose, throat and ear doctor who called me in the weekend told me it could leave a hole in my ear, lose my hearing and infections can grow in the ear caused by steroids. Yikes!!! They both recommended no more shots and that his approach was aggressive. I'm concerned now that I may have permanent damage to my ear. Thank goodness I called other doctors who told me to stop the shots and usually only done in severe cases (diabetes/after 5 months). Wonder if anyone else has done this treatment. If so get another opinion. read more

Dr Kevin Peng at The House Clinic is an Angel!!!!! Every 10 years or so, I have wax buildup and it clears Or I get a cleaning kit at pharmacy Or I see an ENT specialist. Well, I had a REALLY bad case and nothing and NOBODY could help...until I saw Dr Peng an his assistant!!! I am a Recording Engineer and Composer so my Ears Are tied for fave body parts...part of my Happiness! I was bending the knee & told this amazing Dr that he saved me & I did profess Love. All summer, my ears were tragic! This great man saved me-with No surgery, pills, or anything! I am forever grateful and will ONLY go see him from now on! Thank you Dr Peng! 11 Stars!!!! read more

Let me start by saying Dr House is the best at what he does. With that said I am writing this review because I do not know what else to do. My name is Carlos a few years backI had surfers ear surgery at the clinic. During the operation I got an staph infection that has left me with severe ear problems for years. I have a perforated ear drum, tints, I get multiple ear infections a year ,suffer from ongoing tinittus and have lost considerable earring in that ear. Dr House operated in my ear 4 different times to fix the problem but the ear drum did not improve. During my last surgery something changed insurance wise at the clinic and the coverage of my insurance was not the same. Dr House himself assured me not to worry that any additional charges would be dismissed. Unfortunately this has not been the case, I keep getting bills for the additional charges. I have called their billing department several times during the past 3 years to explain the situation and nothing seems to be resolved. I know that if Dr House knew this he would not stand for it. Somehow the messages are not getting to him. During those ast 3 years I have had multiple ear problems, but because there is a balance in my account the front dest can't make an appointment for me. I have had to go to other doctors, among them Dr Unger and the Tower Ear Center at Cedars. They all say the same thing "you have to go see dr House" Today once again I called the House Clinic billing department and after being on hold for over 20 minutes I decided to write this. I am currently suffering for another ear infection and just came back from my general doctor who said I should see Dr House. Can someone at the clinic please help? read more

Best place for any hearing disorders! Dr. Brackman is the best!!! I had a acoustic nouroma removed by him and am still recovering but he saved my hearing! Make sure sure you make appointment and allow plenty to arrive . Big waiting room and nice staff. Parking underground first 30 min free. read more

Dr Kevin Peng first saw me in Orange, CA. He performed an out patient surgery and discovered a problem with my brain herniation leaking cerebral spinal fluid. He was patient, kind and lead a great team performing the brain surgery at Good Samaritan. His office staff took care of my insurance approving me to go to Good Samaritan in LA. Seems it was done in record time! Thank you Dr Peng for saving my life when 4 ther Doctors blew me off! read more

I love my doctor here but front desk workers are very very rude and unprofessional. I been coming here since 1998 it wasn't like this. It's a shame this had amazing reputation all over the country . read more

I have been going to the House Clinic for 26+ years now. Dr. William Slattery was a fellow back then and he was beginning to build a reputation as a premier ENT-otolaryngologist. Over the years Dr. Slattery has taken stellar care of me. He has performed two separate Stapedectomy operations on me due to Otosclerosis . A Stapedectomy is when the stapes is removed and small hole is created in the fixed stapes footplace and the surgeon inserts a tiny, piston-like prosthesis. I am happy to report that after both of these procedures were conducted separately over a fourteen year span, both were performed beautifully and work magnificently. My hearing, which largely had dropped off, is now greatly improved! Today, Dr. Slattery is among the top ENT-otolaryngologist in the United States. He has been noted in many renowned publications as such. More importantly, Dr. Slattery is a warm, personable, kind and decent person. I always enjoy speaking with him and learning about how science is greatly improving upon and advancing in auditory diseases. It gives me a personal sense of pride to have watched Dr. Slattery rise to the ranks of one of Americas top Doctors. Dr. Slattery chose his profession because his family was greatly impacted by the loss of hearing of one of their members. He knows how a hearing loss can impact a person and a family. I know that this is why he is so concerned about his patients and why he wants to change their lives for the better. My quality of life and my hearing was greatly improved at the House Clinic. Of course, Dr. Slattery is a prized physician there. If your life was impacted by a hearing loss, I can not emphasize enough how much Dr. Slattery and the House Clinic could improve your life or the life of one of your loved ones. read more

House Clinic - Dr. Slattery and myself after two successful stapedectomy's. Thank you Dr. William Slattery! - Neurologist Near Me - Los Angeles, California

First heard of House Ear Clinic & Institute from an MD I sat next to on a plane flight in '94. She raved, and I eagerly took mental notes, because who doesn't hang on every word a DOCTOR says. Fast fwd to last year when it's obvious my hearing is worsening (everyone else hears bird song but me; starting to cup my ears to hear students, asking them to 'Repeat your qstn pls!'; husband tells me I need the volume turned up too high on the radio...). We changed health plans just to be able to get in at House, costing (drumroll) THREE TIMES MORE monthly (deducted from paycheck for the Blue Shield plan they accept), believing their press and expecting something revolutionary to cure my ears. What a waste. Unlike my first hearing test at a Parker Hearing Center, the section of the House test that evaluates conversational hearing features a recording of a deep voiced male speaking in loud staccato. Seriously? Do people conversing over eggs and toast try their darnedest to enunciate every syllable by impersonating Plácido Domingo? I don't think so. No, human interaction in 90% mumbling and ten percent body language. Also, not a word was said about why hearing declines and what can be done about it. Add to that the dreary pall of a depressed staff, cold concrete and antiquated everything, & you have one big ball of astonished disappointment. Not going back, never recommending it, and pretty embarrassed to have thought so highly of the practice in the first place. read more

Best Doctor ever for ears of cochlear needs... .. thanks to doctor William Luxford and all staff ... he is the best doctor !! Amazing doctor and amazing person .. World will Be much better with doctors like him .. thanks doctor ! If you have ears problem this is the doctor you need to see .. read more

I have had the fortune of being in the expert care of the team at the House Ear Clinic. Dr. Peng is a phenomenal surgeon who is incredibly warm, knowledgeable, and communicative. He stays up to date on the latest techniques and research, cares about his patients, and is extremeley communicative and reassuring. Dr. Cho is one of a handful of dizziness experts in the country. He takes the time to truly listen, shows empathy, and doesn't give up on difficult medical issues. Dr. Derebery is a Meniere's Disease expert who looks at alternative treatments in addition to standard ones. She is kind and wants what is best for her patients. Dr. Wilkinson is an experienced surgeon who is willing to answer patient questions and provide useful information and guidance in the process. There are too many other staffmembers to mention, but I do want to thank a few in particular. Laurie in Surgery Scheduling and Alyssa in Disability Compliance are both helpful, quick to respond, and make difficult situations as easy as possible. Laleh, who handles Dr. Cho's schedule, is friendly, communicative, and efficient. Elanda, who works in Appointment Scheduling, is tremendously warm and gracious and works hard to get patients the appointments they need at convenient times. Nurses Brenda and Diana have also been instrumental in communicating on my behalf with doctors and getting me what I needed as soon as possible. read more

I came here after having problems with fluid buildup in my ear that wouldn't go away, and after seeing another ENT whose diagnosis didn't leave me with a lot of confidence (in retrospect I learned that a lot of ENTs in LA are tied to plastic surgery centers. If you have actual ear issues, they're not the place to go, this is). I saw Dr. Luxford, who looked at my ears very thoroughly with an otomicroscope (the other ENT basically glanced at them through an endoscope). There was also a younger doctor in the room (a resident? fellow? not sure how these designations apply), and Dr. Luxford would ask him "what do you see" and they'd back and forth a bit. I personally find it encouraging to see when people are teaching others, as it indicates a stronger grasp on the subject themselves. He gave me a diagnosis and recommended surgery, and after a couple more opinions it turned out he was right. I only leave 4 stars instead of 5 because I wished he had put in an ear tube when I saw him. I tried to ask, but he indicated I already had a hole in the eardrum. I wanted to tell him that it clearly wasn't big enough to drain the fluid that was there, but he had noted the existing hole in a somewhat dismissive tone so I didn't feel comfortable pointing that out. As a result, I was uncomfortable and had hearing issues for a couple weeks until I saw Dr. Wilkinson (also at House) for a consult on transcanal surgery for the condition, and he put in the tubes and suctioned out quite a bit of fluid. All in all, the specialists here are diligent and thorough, and both Drs. Luxford and Wilkinson patiently answered all my questions. And Melanie in the scheduling department was great work with, pleasant demeanor and she gave me her direct line so that I could call her with any questions. read more

One caveat so keep reading. First, these doctors are amazing - they saved my hearing countless times when another ENT was clueless and I am forever grateful to them! They truly are cutting edge and I will always come here for appointments. I do have to say though I would never see Dr Brackmann again. He does NOT listen to patients. He talks over you. He doesn't have a conversation with you. He just tells you what to do. Multiple other people in the office were saying the same thing. I do not believe he understands that modern medicine is about a collaborative approach. It's not about making decisions for your patients or arguing with them. He also didn't properly diagnose me because he wasn't listening or asking clear questions. I had to do that myself. I could not rate this clinic anything but a 5 but you should know this if you book an appointment so you don't have to rebook with another doctor just to have an actual conversation and proper diagnosis. I have had nothing but great experiences with all the other doctors and staff. read more

House Ear Clinic is the best place to go for help with hearing. My son had a cochlear implant there and the surgery went well and follow up with the audiologist has been excellent! read more

This is one of the worst run medical clinics I have ever been to. Both my visits have resulted in sitting in the waiting room for upwards of 45 minutes. You cannot get through to their appointment desk without being place on hold for more than 10 minutes and the front desk staff AND both medical professionals I have seen could CARE LESS! read more

I'm writing this review from the waiting room... because I've literally been sitting here for 1 hour and 45 minutes, waiting to be seen. I arrived 30 minutes before my scheduled appointment, as requested, and it's really unfortunate how behind schedule this clinic runs. Numerous patients are complaining to the front desk and the response seems to be along the lines of "we always tell patients to expect to be here for at least 2 hours". That is such a poor and dismissive excuse. Sure - from time to time, doctors offices and clinics get backed up and people have to wait - I get that. But if a 2 hour wait has simply become the norm, someone needs to take responsibility for this business' inefficiently and change how the place operates. Very disappointed. Trust the reviews. read more

I've bee reading some of reviews on here and just want to say sometimes you need to have patience to see the best surgeons in the world. I was diagnosed with Acoustic Neuroma and a tumor the size of a golf ball in 2010. my health was depleting at a fast rate. Dr Wilkinson & Dr Snyder were the most professional & caring Doctors. Checking on me multiple times after the 13 hour surgery. After 11 years I still get letters from them to make sure I get my follow up MRI's. Thumbs up to a great team there. read more