I have had several time pieces repaired or serviced by these folks. They have always been courteous and professional, also informative! They save me a great deal of time futzing with my long case clock by giving me a "secret" tip to tune it to run better. Many folks these days think time keeping is all about fast and cheap, but some of us realize that quality is that third aspect that seems to have been forgotten. read more

Unpleasant woman behind the counter. Said she was telling people not to come at this time because of construction going on. Took a look at the coo coo clock I brought in. Said it was very dirty and needed thorough cleaning. (Understandable) $400! I told her I paid $300 for the clock new. Well you can't do that anymore, was her reply. Went to Dave's Clock repair. $100 works great. read more

Someone said it best when they stated that this place should be named the "House of Horrors"! Very, very poor customer service based on extended wait times for any repair; little or no communication re: what or if repair is needed plus crabby apple woman who works at the front counter - very rude. Will never return to or recommend this repair shop. Take my advice, stay away! read more

Needed a repair on my cuckoo clock. One of chains had broken and pulled through. No way I could go inside and wrap it around the correct cog. Brought it in, the kind woman took it in the back, came out in 10 minutes and handed it to me. I went to pay and she said "oh there's no charge". Love their selection, clean beautiful store and now their service. Thank you House of Clocks! read more

Awful customer service. Not helpful at all. I try to support local places but this one is not friendly, very slow and prices are steep.

Poor indeed! I brought you a clock in 1972, and it was an English clock! You charged me 80 dollars for your services, and the clock has not ever run! You said you replaced a spring, but because the springs all had different tensions, you could not get it correct! But you charged me for this service, and you never fixed the clock! You were inexpierienced at this time?????????????/ My clock still does not work, and it was in your hands for weeks! I am a disatisfied customer for over 40 years, as you charged me for this bill, and you should have just said you were sorry, and had not the skills to get it working! But you made me pay for a clock that was broken, and not repaired. I send you a letter of regret, as I ponder upon my past, and still look at this time piece, that remains silent before me! read more

After my mom died, I brought her collection of clocks here for service so that I could pass them on to family and friends. Repair guy Bob didn't take advantage of a grieving woman who was too stupid to check a battery in one of the clocks, and he was able to get all the others working again. He even went out of his way to make sure I picked them up on a day that he was working so that he could give me a few maintenance tips, and even some interesting history on one of the clocks. So appreciated! Plenty of parking in the back. Repair department is closed Sunday and Monday. read more

My husband and I have an old wall clock that belonged to my grandparents, and although it isn't "valuable" per se, we cherish it. However, it had been electrically wired at my grandparents' house, and we are not able to install it that way in our apartment. We brought it to House of Clocks to see if they could convert it to a battery-operated clock. They did a great job on it, and we are thrilled to have our "old" clock adorning our new apartment! Thank you for your kindness and excellent service! read more

3.5 Stars I went to House of Clocks on Sat to get the batteries replaced in two wrist watches. I was surprised by two things when I walked in: how large the space is and how many things are for sale that are not clocks. In addition to clocks of every shape and size, House of Clocks sells jewelry, purses, scarves, and home decorations. But back to the literal house of clocks. Big and small, modern and retro, ornate and plain, grandfather and bedside, expensive and affordable, even cuckoo -- House of Clocks has em all. The widest selection of clocks I've ever seen. They also do clock repairs. I overheard them explaining to a customer what they found when they looked at his clock and what they still needed to do, and these guys are definitely experts. Unfortunately they don't do watch repairs. Turns out neither of the watches I brought in needed new batteries, but they both need some work. They didn't charge me for the time it took to look at them and gave me the info for a watch repair shop. So this was sort of a wasted trip but I'd been curious about House of Clocks for awhile for I'm glad I stopped in. 3 Stars instead of 4 for two reasons. One, when I walked in I stood unacknowledged for a little too long before the two employees unpacking something paused and asked if I needed help. Two, the hours are extremely limited and it was hard to find a time when I could go in. House of Clocks didn't really meet my (watch repair) needs but I wouldn't hesitate to recommend them for clock repairs and purchases. read more

Wish I could give 10 stars! Brought my cuckoo clock in for a repair. Excellent customer service! Repaired while I waited.

I brought in a Howard Miller clock that was handed down to me from my Mom. The clock is not very old, maybe 20 years, and it needed a new movement mechanism. HoC is a Howard Miller dealer, so I figured it would be a quick fix. When I dropped it off, the very friendly owner said they would have the new mechanism installed in 3-5 days for $200. A few weeks passed and I gave them a call; the movement mechanism is on backorder. Okay, thanks for letting me know. Fast forward to today... it's now been 2 months since I dropped the clock off, and still no communication or updates. This is either bad management or terrible customer service. read more

I've brought my clocks here for repair for years and have been extremely satisfied. I've also bought clocks. You can tell these folks love clocks and take a great deal of pride in their work. When I step into the store I can hear Westminster chimes, cuckoo clocks, and a myriad of other fascinating sounds that I can't identify. I love going to this place. read more

We just took a cuckoo clock here for a complete disassembly and oil. When we got it back there was a squeak to it. We returned it to the store and they promptly identified the problem, fixed it and were very courteous. I think clock maintenance is a real skill and there are not many people who do it anymore. This is a great local business that I would trust to work with my family heirloom clocks!! read more

I called twice ahead of my visit to say that I needed hands for a clock, I drove close to an hour and a half to get there and was told the repairmen was out on a call, why wasn't I told to maybe schedule an appointment incase of an issue like this?? I then asked if I could just get the hands and I would put them on, not a real difficult thing to do, the lady told me that there are different sizes, I knew that , why couldn't anyone there ,( I saw three different employees) simply measure my old hands and give me what I needed?? Terrible service and not much concern for a potential customer read more

The poor tune-up only lasted a few months, compared to 30 years for the first one. $325. Took the clock to another clock shop in Minneapolis. $179. Shop around, this place is not worth the price. read more

Had a very old mantle clock that I took in. I patiently waited 10 days for the owner who was "supposed to be a professional" , to come back from a vacation. I had first called and they immediately wanted to put in a battery mechanism for the motor. I stated that I did not want that. It is an antique and that would cheapen its value.He insisted that the motor or a gear was shot. I had taken it apart and found the motor would run. So all I wanted for him to do is reassemble it. Not very many moving pieces. He said he couldn't because he guarantees his work. I said I will place my signature saying I don' t expect it to work, just to reassemble it. Well then he said he will do it and I told him to shove off and I will go elsewhere. I expect a professional to do as a customer requests with out a hassle. Nice atmosphere , poor customer service! read more

Wow! Don't use these guys. I called and waited a week. I requested a grandfather clock and coo coo clock cleaning both were operating fine and the customer service woman on the phone assured me they could and would clean and service... annual maintenance. Normally our service would include taking the clocks apart retooling and oiling, This gentleman new nothing, he took the casing off, oiled, then went to the coo coo clock took the back off and DUSTED THE INSIDE. NOW BOTH CLOCKS HAVE ISSUES THEY NEVER HAD BEFORE... THE GRANDFATHER CLOCK HAMMER IS NOT SPACED CORRECTLY, SOUNDS TERRIBLE, THE COOCOO CLOCK DOES NOT STOP 'COOCOOING' - ALL FOR $155. What a waste of time - they must have sent a counter sales person, because this repairman new nothing as to what he was doing. read more

I made two trips to House of Clocks to get an estimate on cleaning a Tiffany carriage clock. The first trip I was told the repair person/technician was not in and to leave my clock. I returned a second time and was told the same; so I left my clock and was told I would be called the next day with an estimate. (Odd no repair person twice when they are open very limited hours). After a week of never getting a call, I called and was given a quote of $250 for the cleaning. I said I would be picking the clock back up. Upon picking the clock up I was told the "clock needs a lot of work"; it worked and looked perfect when I brought it in. I was just cleaning it for maintance. I noticed the hands were now bent, didn't say anything just wanted out of the uncomfortable environment. Found a 5 star reviewed clock shop on Yelp. He was fantastic, did the job for $100 with fixing the hands (he explained how 'House of Clocks' would have bent them). House of Clocks is a retail place (good for buying a scarf) not working on delicate clocks! read more