Thank you for being such a great and friendly gift shop over the years. The staff is always welcoming and helpful. So sorry to hear of the store closing. My mom and I have shopped here for many years and always find unique and special gifts for our friends and family. This store and its staff will be missed. Thank you Daphne for being a treasure to the Old Town Monrovia community. You're one of a kind, wishing you the best in your future endeavors. read more

I love this store. I have many happy memories shopping hear. The owner is awesome. Her work Fource is so helpful. I am sorry to hear they will close Han. 31st 2022. Most unfortunate. You will be missed Daphanie. Your a gem. One of a kind. Thank you for being you. May you enjoy the next venture in your life ahead. read more

Very pleasant and helpful staff! Just don't go when you are in a hurry, because the check out process is rather slow (at least that has been our experience each time we are there). This is the perfect place to shop for special gifts for showers, birthdays, etc. read more

Such a cute store carrying unique gift items. Too bad the store is closing. I am glad I am able to come and grab a few items before the permanent closure. A lot of the gift items this store carries are not easily found somewhere else. Most items are 20% off during the closing sale. read more

Lovely well kept gift shop in downtown Monrovia. Service is inclusive and warm and welcoming. The window displays are aesthetically charming and merchandise is full of eye candy! read more

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Very cool. Didn't know what to get. Was guided to a few nice things and had them gift wrapped because white boy can't wrap. Lots of things here, jewelry, pocketbooks, and such. Friendly staff! It is always good to support local businesses, check them out! read more

By far this is my favorite boutique. The staff are engaging and really sweet. I love going in to find a find a flag, and leave with jewelry, a purse and a big Smile. 5 Star for sure Betty Bogar read more

I just love the House of Windsor. We purchase a new flag for every holiday and season. Fabulous selection of unique gifts and even a few Rae Dunn pieces. They have THE best customer service I've experienced in years. The staff is friendly and cheerful. I want to feel good about where I spend my money and the House of Windsor always makes me feel great when I leave with a purchase. There have been a couple of times I've been late to get a flag and they are always sweet about following up with a phone call when they get them back in. Love House of Windsor!! read more

I've been in this store once before with my girlfriend. It was uncomfortable before because it felt like we were being watched by the staff. Tonight, we returned- prepared to spend HUNDREDS of dollars on Christmas presents for our moms, grandmas, and aunts who LOVE Pandora and Brighten. I grabbed one bag and the salesperson immediately asked if she could hold it at the front for me. Sure... then as we are walking around look for more items, the staff is eyeing us.. rushing us out. It's 6:03pm and the cashier had the nerve to tell us "I don't mean to rush you, but we do close at 6". It's christmas! Do you not want to make sales? We left immediately. Now I am more stressed about my holiday shopping, as I had planned on buying a majority of my gifts here. Big mistake, HUGE. read more

Stop #4 for Small Business Saturday! House of Windsor is an upscale boutique that specializes in Brighton gifts and Pandora charm jewelry. The charms are beautifully displayed in a very organized jewelry box-type display. There were three employees working and they were all very helpful without being intrusive. We couldn't really decide on which Brighton charm to get for my aunt so one of the employees gave us a Brighton catalog to give us ideas. They were offering warm cider for SBS, which was thoughtful of them. House of Windsor also carries a large selection of handbags and accessories, plus they have a Thomas Kinkade gallery of gifts. We weren't able to decide on a charm today, but we'll be back for the friendly service and beautifully curated pieces! read more

I have been shopping at House of Windsor for years and I absolutely love it! They have a great selection of Brighton products as well as tons of other adorable home goods and fun gift items. The customer service is excellent and everyone is so fun to chat with and more than willing to help and answer all of your questions. I highly recommend coming in and taking a look, you will not regret it. I plan to be shopping here for years to come! read more

One stop BRIGHTON Shop!! Great Customer Service!

House of Windsor is one of those comfy shops that are hard to find those days. They have an interesting selection of gifts, jewelry & clothing. Bonus: They will beautifully gift wrap your purchase free of charge! You can't beat that. Stop by and check out the store the next time you visit Old Town Monrovia. read more

The most beautiful store in Monrovia!! Fabulous line of Brighton , gifts , women's apparel and wonderful decor The staff is of the upmost friendly and greet you with a warm welcome as soon as you walk in the door ! They even offer you complimentary gift wrap !!! My friends and I enjoyed our shopping day and will definitely be back !! read more

We have shopped in the store many times And each time I am disappointed in the customer service, they are always with out a fault snotty But today we brought a piece of Brighten up to the register and the clerk pointed out that the price did not include the other charms, I was perfectly ok with that except that the asst manager was insistent that I was wrong, so I decided to spend half as much As I wanted because of her rudeness. I will find another place to shop and will express my dissatisfaction in the media read more

One of my favorite places to go. It's like a toy store for women! So many beautiful items to choose from as well as great gift ideas! The staff is helpful and friendly which makes the shopping experience unforgettable every time you visit. read more

BEAUTIFUL store very nice workers always have the best service here. I love this store and the best thing ever is they offer layaway! Beautiful Brighton pieces whish I have purchased many through their layaway program. Very friendly women working the store me and my sister go in and browse around often. I recommend this store to everyone who loves little boutiques. read more

House of Windsor is my FAVORITE store. I shop here at least 2xs a month. Usually after breakfast with one of my friends. I always take them to the store "just to look"... I have never walked out empty handed. I have purchased many gifts for others and lots of Brighton charms, jewelery for myself. 1/2 of the store is dedicated to Brighton. The other 1/2 is dedicated to home decor and gifts (or self-gifts) for all occassions. My favorite purchases are the 2 large scripture wall hangings. All the ladies there are incredibly sweet and attentive. They always greet you and offer you a beverage. If your purchase is a gift they will gift wrap it for free. If there is an issue with your Brighton product they will fix it or replace it. A few times I received a voicemail saying hi and inviting me back in. I also get a bday coupon every year. You really do not find many places that give impeccable customer service like the ladies at House of Windsor do. Thank You ladies!!! I owed you this review a long time ago. #ForeverCustomer read more

House of Windsor - Jewelry Near Me - Monrovia, California

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Shame on you......you should treat ALL your customers the same but instead you judge. They're are 7 customers in your store including me & 3 workers. You offered cappuccino or water to everyone but me. I could dismiss it if I thought for a moment you didn't see me but one of you looked me directly in the eye and said nothing. I walked completely around the store and no greeting, nothing. And this isn't the first time. I was ready to spend up to $300 of these gifts for 2 very special people in my life. Because of your lack of acknowledgement in the past and this visit, you will no longer get my business. If you want to be judged by snobby women go to this store because they're really good at it. read more

The best store in town!! LOVE this place! Wonderful staff, unique, one of a kind gifts, and a great Brighton selection. The staff is super wonderful and helpful and their complementary gift wrap is gorgeous!! I love the ambiance and feel of this store, from the fresh beverage of the day you are offered, to the wonderful music played, the the gorgeous display of items throughout the store, House of Windsor is for sure an experience everyone should have. read more

The staff are tops ! I always surprise my wife & Daughter with Jewellery from here , The staff treat like family here, this place is a Gem ! (Thank you all ) . J.M. O'Loane read more

Got a really nice gift for GF, great service! Lots a of great stuff for your lady. I know she will like what I got her. The staff asked if I wanted it gift wrapped, I did think about it. They wrapped very nicely and gave me it to me in a gift bag. Great customer service! read more

I absolutely love this store! Everything about it is so special and unique. They have items you can't find anywhere else and they offer giftwrap...at no charge! I have given many gifts to my friends and family and they have loved them. The staff is so lovely, friendly, warm, and very accommodating. I love to support small businesses and this shop is truly a treasure in Old Town Monrovia. If you're in town, it's worth a visit! read more

I just went to this store today and the experience was wonderful. The store sales great assessors and fashion jewelries. The owner and the staffs are upscale ladies who have great taste in fashion and customer service. read more

The best gift shop in the San Gabriel Valley and beyond! Outstanding customer service and the staff truly makes an effort to know what their customers like and want. It is my go-to shop for anything Brighton and I know that if something I want isn't available in store, the staff will go the extra mile to find it for me, even if I'm in a time crunch. Lots of fun special events too, especially fun shopping nights for men only. You can't go wrong shopping here. And they gift wrap too! read more

This Gem of a Store is Beyond Special. I have been shopping there for years and my Husband and Son always finds amazing gifts for me there. Customer Service is number one. They welcome you with so much love. Every gift you purchase can be wrapped at no charge. They carry such a wonderful variety of Brighton collections, candles, Home Decor. Please visit this amazing store. They are the Best read more

This place is my must go to on my bi annual vacation to Monrovia, super friendly staff, as I'me from the UK they always go the extra mile to help me with my purchases. read more

Could be my favorite shop in Old Town Monrovia. Old fashioned SUPER customer service oriented, you're offered lattes and water when you first arrive. I love Brighton jewelry and this is a one stop shop for it!! Takes me a few hours to browse all their inventory, and I seem to find a new treasure each trip. Keep up the good work, ladies! read more

They have great customer service very friendly people and their products are top-of-the-line

Rating based on the fact that I arrived at 5:55 and the store was closed when hours posted stated opened until 6. Even when sales associate inside, saw me try to open the door she didn't offer to reopen store until the actual close of business. Drove quite some distance to pick up a badge clip lanyard. Very disappointed. Upped rating from 1 to 4; revisited the next week and the associate was helpful. Even offered to walk me to the jeweler down the street to check on modification of a piece. Loss of a star for reliability. read more

Been shopping here for years! Great customer service! Ladies are very helpful! The warm atmosphere is very welcoming. Have shopped for many gifts for different occasions and they do complementary gift wrap! I met the owner, Daphne who was not 'too busy' to come out and introduce herself and offer her help! What a warm beautiful lady! No wonder her staff look happy. I'll definitely be back for Christmas shopping :p read more

Very cute store and the sales associates are really helpful and sweet...but the merchandise is really overpriced for what it is. They do have great customer service tho, they even sent a card to my mother-in-law as a "thank you" for her recent purchase....very nice gesture... I like to support small local businesses, but just fyi, you are overpaying for average quality merchandise. read more

I will never return to that store again. My daughter and I walked in after an elderly white couple who were greeted warmly and offered a cup of water. The salesperson turned to give us a tense greeting. As we browsed around the store, the two sales ladies ignored us the entire time even though we were the only customers in the store. When other white customers walked in, they again were greeted warmly, offered a glass of water and asked if they needed help. I almost bought a necklace but felt they didn't deserve my business. read more

Very nice shop with great service. Love to buy our house flags here as they have a nice variety. Nice place to get gifts.

BEWARE and take note, House of Windsor does not accept returns for monetary refund; only exchanges. I purchased the Brighton Starry Night Horseshoe necklace with the matching mini post earrings from the Brighton store in Chino as a gift for a friend; which by the way is part of their 2015 Spring Refresh catalog (in other words this is a recent release). Unfortunately, my friend selected another set from a different retailer. I tried to return the merchandise to House of Windsor and they do not take returns as they will only give you store credit. The lady told me that their store did not stock the Starry Night horseshoe necklace or mini post earrings (but yet this is a Spring 2015 release). The only reason I went to House of Windsor instead of the Brighton Store in Chino is because it is a closer location to my home. It was a complete waste of my time. Moral of the story, make sure you are certain about your purchase before you buy from this particular store. read more

I've been to this shop many times. They have the nicest inventory. Beautiful selection of Brighton Jewelry which I love. I purchased several items there with my last being just this Saturday. I will continue to visit each time I'm visiting my son and daughter in-law. Good work ladies. read more

Went to return something and they only give store credit. Although the receipt stated it, they don't tell you until it's too late. They handcuff you to spend your money there. I'll never go there again. read more