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    Houser Enterprise

    2.8 (21 reviews)
    Open 9:00 am - 5:00 pm

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    Property management

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    Rae-Matt Properties

    Rae-Matt Properties

    (2 reviews)

    Updating my review. I moved out a few months ago…read more The deposit charges were a bit on the high side, in my opinion: -They withheld $90 for misc. cleaning charges (after we spent hours cleaning the apartment.) -They withheld $28 to replace the drip pans. (more than market price) -They withheld $114.50 for carpet cleaning - probably illegal (see Elyse De Stefano v. Apts. Downtown page 13) -They also charged $75 to repair a countertop that I burned. It was my fault and I'm not really complaining, but Karen previously told me that she thought she could get it repaired for a lower cost. So about $300 out of the deposit for a 4br...probably decent for IC, but I thought it could have been cheaper. Here's why I'm still willing to give them a 5 star rating: -They were extremely friendly, helpful and professional throughout the lease. -Maintenance response was usually only a few hours for minor stuff. They care about the quality of the property, and , e.g., responded immediately when I noticed a leak in the laundry room. -Halfway through the lease one roommate went broke and announced that he was going to break the lease and not pay any more. Another roommate had to move out for personal reasons. Karen helped us to deal with subletting 2 rooms and eventually helped us negotiate a deal with the first roommate so we didn't have to take him to court over the rent. -Even after we've moved out, Rae-Matt still forwards mail. None of my previous landlords have done that for any length of time. -They never once charged a late fee even though we were late multiple times on rent. -Tons of other minor things throughout the year that I've forgotten by now. I'm still slightly bummed about the deposit, but I didn't really push it too much with Rae-Matt because I felt that they exceeded my expectations in so many other areas. I would definitely rent again.

    I lived in your apartments for 3 years and had a great experience! Landlords were very responsive,…read moreit was a safe area, and I had the best neighbors. Thank you!!

    Anne Vespa

    Anne Vespa

    (21 reviews)

    I would not wish them upon my worst enemy. They will turn your life into a nightmare for the…read moreduration of the lease and beyond. There "free" internet does not exist. It goes out constantly and xwires, who is the provider, never returns your calls. I have not had it for a month, although they claim that the technician will get in touch with me in 24 hours. That was a month ago. I tried calling back 4 times with the same outcome. Still waiting. The office tries to penny and dime you at every convenience. The lady who answers the phone once told me that she would rather email me the lease instead of sending it by mail, so that she could save the stamp. They cashed my check for the application fee and then claimed I never paid. I had to go to the bank and get a print out showing the cashed check to convince them. Once i placed a maintenance call and they wrote down the wrong address and never showed. When we called back they said that they went to the place and there was nothing wrong. The onsite manager does not know anything and just tells you to call the office. The bottom line is that they are only nice until you sign the lease and then be prepared to have to wait for any services for weeks or months. The lady in the office is extremely patronizing and calls you hon.

    Don't sign lease with this company!!!!!!!!!!!! Like everyone else said, this cheap company would…read moretry their best to deduct money from your pocket. We cleaned the house three days and it's cleaner than we moved in and now we are told that we are charged about thousand dollars for apt and carpet cleaning (I really want to see how clean it is after they cleaned up). The old white hair front desk woman with glass on is so rude and no any patient .don't expecting she would look at you when you are talking to her .never seen a proper company would have a front desk lady don't know manners. I don't know how can she stay in that company such long time??? What a jerk!

    Pace Property Management - Logo

    Pace Property Management

    (11 reviews)

    Fired After Being Racially Targeted…read more I was recently terminated by Pace Property Management after receiving a call from a stranger who claimed I had cut them off and flipped them off while driving a company vehicle. Not only was this accusation completely false, but the caller also used racially charged language, referring to me--a 25-year-old Black man--as "permanently tan." In my life, I've never encountered someone using such a bizarre and offensive term, and I've certainly never heard it taken seriously by a company. What's worse is how my employer responded--not with support or a thorough investigation, but with immediate termination, based solely on the word of a random caller. No one at the company asked for my side of the story or considered the racial nature of the remarks. I had never seen the person who called, I did not cut anyone off, and I definitely did not make any obscene gestures. I don't even behave that way in my personal vehicle, let alone in a work vehicle. This entire experience has made it painfully clear that Pace Property Management does not have the systems or integrity in place to protect its employees--especially when it comes to racial harassment. They enabled a hateful and false accusation to end my job, and that's something no one should experience in a workplace. I hope this review serves as a warning to others and a wake-up call to management. Protecting your employees from hate and discrimination isn't optional--it's a basic responsibility.

    Where do even begin? When we first started renting from PACE back in 2016 everything was good. We…read morereceived 24hr notices prior to entry, maintenance requests got taken care of. Then shady Stacey came into the picture ~ 2018. ( you'll understand why we call her shady Stacey at the end.) Failure to provide 24hr notices prior to entry. Claims when you select yes on the maintenance request form that they have permission to enter the unit, it means PACE can show up when ever it's convenient for them not you the tenant. We have two pets so notice is necessary to make arrangements for them. Iowa state law is landlords/ property managers must provide a 24 hour notice prior to entry. Only in the even of an emergency can they enter without notice. PACE illegally entered our unit several times, I kept all email communication. Presented it to a lawyer, PACE had violated the lease agreement. When I brought this to Stacey's attention, she denied all wrong doing and that the lease was still valid. We had another place we could immediately move to, and with the lease violated by the rental management we wanted out. We had asked about subleasing our unit, Stacey said subleasing was not allowed per the lease agreement. However I had read though the lease agreement prior to asking.... and it was in the lease agreement that subleasing was allowed with written permission of the property manager. It's clear Stacey is unaware of the lease terms and state laws when it comes to being a rental manager. She treats tenants like they don't know a thing about the laws/ rights as a renter. In 2015/2016 my first rental management company I rented from was involved in a class action lawsuit for illegal lease terms/ violations. I didn't take kindly to be taking advantage of by Stacey. Maintenance showed up one Monday without notice, I denied them entry as I did not have a 24hour notice and it was my right as a tenant to deny entry. All I had was an email saying Monday, no date, no time. Could of been any Monday at anytime. Maintenance also was "testing" locks one day, I was home and recorded the event. Ask him if I could help him, no response. As I said before I reached out for legal advice to verify that laws were being broken. They were. With us wanting out and Stacey aware, she reached out in the beginning of February that someone wanted to move in March 1st,2021. Per state law we needed to have a 30 day notice to move. We got a 12 day notice once she confirmed that a lease was signed. Was not accommodating on moving time frame. Should I mention during all this I was 6months pregnant... and during the polar vortex. But it was our idea to "move last minute" Stacey cannot and will not take responsibility for any of her actions illegal or legal. Deposit was not returned within the legal 30 day window either. I had reached out after the 30 days, and it's crystal clear she is unaware on how to count. Lease ended February 24th,2021 we should of had our deposit with all the necessary paperwork by March 26th, 2021. We did not receive the deposit until April 5th, 2021. She claimed it just had to be post marked by the USPS by April 1st, 2021. Iowa law says failure to return deposit/ all necessary paperwork in 30 days of the lease ending can result in the landlord/property manager owing the tenant up to double the deposit amount. Our deposit check was post marked by USPS April 3, 2021 ... Shady Stacey breaking more laws, and not being held accountable. Unsure how she still has a job with PACE.

    Nest Property Management

    Nest Property Management

    (10 reviews)

    Hey so heat and air conditioning doesn't work. Nichole will tell you that it does. She is such a…read more"not nice word". Nichole does the tours and will lock you out of the unit even if you're directly outside the unit and will huff and puff if you ask her to let you inside you inside your own unit that she locked you out of. Nichole is fairly rude. The Nest Management team is embarrassed of her. Nichole will also show up with a nice Dodge Charger sports car to show you a slum lord apartment. She will promise the heat works during the winter, it maintains a 47°f high is how it works. They don't answer maintenance requests. Mold gets removed after 2-4 maintenance requests. Most of the outlets don't work. If the outlet works it will trip the circuit board in someone else's apartment. You will request the other unit to let you into their apartment to reset your breaker. All around Nichole is terrible and rude. Nest is a slum lord apartment management company.

    I went to nest to rent an apartment from them ,i paid the application fee and gave them all the…read moreproof they asked for then waited for the answer? I'm 57 yrs old and on disability ! They told me that I did not Qualify because of my credit score was below 600 I feel as they are looking for just the Rich ones to rent to not those who are on disability and low credit scores they are discrimitating against people that do not meet their criteria and they keep the application fee after they turn you down ! PLEASE DO NOT RENT FROM THEM THEY ARE NASTY,RUDE, NO RESPECT ! THEY WILL ONLY RENT TO PEOPLE THAT ARE RICH AND HAVE TRIPLE A CREDIT SCORE ! this was told to me by an ex-renter ! they only care about the Money !

    KMB Property Management

    KMB Property Management

    (2 reviews)

    I'm a clean person and I've had other sources like the pest control guys from the outside that come…read moreinto my home and tell me that my home is clean and it smells fantastic. The people In 418 S Van Buren St building and the office are trying to get my family in trouble so the heat stays off of them. First of all, this building is a No Smoking policy building and yet you have strong cigarette and weed smell throughout my home. My family and I are now prescribed nebulizers because of the strong smell and I wonder what the health department would say about this. Second of all, the neighbors above us are running around the house from midnight to 2am. I have called the office and wrote a letter stating the noise complaints and nothing has been done about this issue. Third of all, the neighbors across the hall, the Africans, from me have now been belittling oldest son and terrorizing my family. I've had the man walk in my home twice now without being invited in. I'm now going to keep notes as I have been so this property management can be be questioned in the courthouse of why all of this is going on. They will bug you nonstop about certain issues and email you at 3:00 o'clock in the morning. They will tell you that it's automatically done, but if they were civil, they would make sure that they should text or email anyone at 6 am at the earliest time. Not 3 o'clock in the morning!!

    My niece rents out one of them places and she's a good tenant that keeps to herself and pays her…read morerent every month on the dot. She's a single mother that is an animal rescuer and a caregiver to the other lady that lives with her who has Stage 4 Cancer. My niece also works for the state as a child services worker, so I told her that she is to call the hotline on those people. The people in the office constantly harass her about certain issues that are happening around the building. They accuse my niece of urine smells but when I stayed over there, I didn't smell anything of that sort. I will tell you that I smelt heavily cigarette and weed smoke through the upstairs vents from the people upstairs. I was, also, up at 2:30 in the morning because the neighbor was stomping and shouting throughout the night. I have an idea. How about you all stop accusing my niece of random shit and find out the cause of the real problems?

    Houser Enterprise - propertymgmt - Updated June 2026

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