One of the best property management I have ever worked with. Rob is great at what he does and he…read morewas always a phone call away. Benton villa apartments are really nice, clean, safe and convenient. I enjoyed living in Benton Villa. I recommend this property management.

Rob Bender and staff were great to work with. Very responsive and helpful we rented the Benton…read moreStreet apartment for two years and it was close to the law school and campus. The unit is a little older but well maintained and secure. Laundry facility was convenient as well.

Fired After Being Racially Targeted…read more I was recently terminated by Pace Property Management after receiving a call from a stranger who claimed I had cut them off and flipped them off while driving a company vehicle. Not only was this accusation completely false, but the caller also used racially charged language, referring to me--a 25-year-old Black man--as "permanently tan." In my life, I've never encountered someone using such a bizarre and offensive term, and I've certainly never heard it taken seriously by a company. What's worse is how my employer responded--not with support or a thorough investigation, but with immediate termination, based solely on the word of a random caller. No one at the company asked for my side of the story or considered the racial nature of the remarks. I had never seen the person who called, I did not cut anyone off, and I definitely did not make any obscene gestures. I don't even behave that way in my personal vehicle, let alone in a work vehicle. This entire experience has made it painfully clear that Pace Property Management does not have the systems or integrity in place to protect its employees--especially when it comes to racial harassment. They enabled a hateful and false accusation to end my job, and that's something no one should experience in a workplace. I hope this review serves as a warning to others and a wake-up call to management. Protecting your employees from hate and discrimination isn't optional--it's a basic responsibility.

Where do even begin? When we first started renting from PACE back in 2016 everything was good. We…read morereceived 24hr notices prior to entry, maintenance requests got taken care of. Then shady Stacey came into the picture ~ 2018. ( you'll understand why we call her shady Stacey at the end.) Failure to provide 24hr notices prior to entry. Claims when you select yes on the maintenance request form that they have permission to enter the unit, it means PACE can show up when ever it's convenient for them not you the tenant. We have two pets so notice is necessary to make arrangements for them. Iowa state law is landlords/ property managers must provide a 24 hour notice prior to entry. Only in the even of an emergency can they enter without notice. PACE illegally entered our unit several times, I kept all email communication. Presented it to a lawyer, PACE had violated the lease agreement. When I brought this to Stacey's attention, she denied all wrong doing and that the lease was still valid. We had another place we could immediately move to, and with the lease violated by the rental management we wanted out. We had asked about subleasing our unit, Stacey said subleasing was not allowed per the lease agreement. However I had read though the lease agreement prior to asking.... and it was in the lease agreement that subleasing was allowed with written permission of the property manager. It's clear Stacey is unaware of the lease terms and state laws when it comes to being a rental manager. She treats tenants like they don't know a thing about the laws/ rights as a renter. In 2015/2016 my first rental management company I rented from was involved in a class action lawsuit for illegal lease terms/ violations. I didn't take kindly to be taking advantage of by Stacey. Maintenance showed up one Monday without notice, I denied them entry as I did not have a 24hour notice and it was my right as a tenant to deny entry. All I had was an email saying Monday, no date, no time. Could of been any Monday at anytime. Maintenance also was "testing" locks one day, I was home and recorded the event. Ask him if I could help him, no response. As I said before I reached out for legal advice to verify that laws were being broken. They were. With us wanting out and Stacey aware, she reached out in the beginning of February that someone wanted to move in March 1st,2021. Per state law we needed to have a 30 day notice to move. We got a 12 day notice once she confirmed that a lease was signed. Was not accommodating on moving time frame. Should I mention during all this I was 6months pregnant... and during the polar vortex. But it was our idea to "move last minute" Stacey cannot and will not take responsibility for any of her actions illegal or legal. Deposit was not returned within the legal 30 day window either. I had reached out after the 30 days, and it's crystal clear she is unaware on how to count. Lease ended February 24th,2021 we should of had our deposit with all the necessary paperwork by March 26th, 2021. We did not receive the deposit until April 5th, 2021. She claimed it just had to be post marked by the USPS by April 1st, 2021. Iowa law says failure to return deposit/ all necessary paperwork in 30 days of the lease ending can result in the landlord/property manager owing the tenant up to double the deposit amount. Our deposit check was post marked by USPS April 3, 2021 ... Shady Stacey breaking more laws, and not being held accountable. Unsure how she still has a job with PACE.

Maintenance requests don't matter unless they decide to prioritize it. It is impossible to reach…read moreanyone helpful when the office isn't open (and arguably when it is, too). Absolutely abysmal experience living with them, and if you do, be prepared to be left on your own if something goes wrong on their property!!! What an awful time renting from them, I recommend you rent from ANYWHERE else possible.

My girlfriend spent the last week of her lease cleaning her apartment and left it immaculate. They…read morestill gave her a fraction of her deposit back and listed frivolous charges for cleaning and repairs. After many months of back and forth emails and complaints ~20 emails. They finally agreed to give her back some of the deposit back and then sent a check for half the amount agreed on in the emails. 0 stars would not recommend.

Finally, after 4 years of living in Iowa City, I found a property management company that actually…read moredoes their job! Cindy and Gary Parsons are an awesome married couple who own some really great properties around town. They're responsive, efficient, and overall cool people! It's really comforting knowing that if anything goes wrong, they actually will take care of it. Ex: My toilet was overflowing, and after going out to get a plunger and it still not going down, I reluctantly called Gary. This was extremely embarassing, but he handled it professionally and we even joked that it was a "CRAPPY situation!" Har har har... Cindy and Gary are great people. If you have the chance to live at their properties, consider yourself blessed, and get away from the rest of the shady landlords in this town. PARSONS RULES!

Gary Klinefelter is the Donald Trump of landlords. He makes it seem like he's on your side as long…read moreas you're stroking his ego. But once you question him, he'll be out to make your life hell. Beware. Interesting how they have a 5 star rating on yelp but 2 of 3 people rated them 3 stars or less. Hmm, buying likes, sounds just like Trump.

I would not wish them upon my worst enemy. They will turn your life into a nightmare for the…read moreduration of the lease and beyond. There "free" internet does not exist. It goes out constantly and xwires, who is the provider, never returns your calls. I have not had it for a month, although they claim that the technician will get in touch with me in 24 hours. That was a month ago. I tried calling back 4 times with the same outcome. Still waiting. The office tries to penny and dime you at every convenience. The lady who answers the phone once told me that she would rather email me the lease instead of sending it by mail, so that she could save the stamp. They cashed my check for the application fee and then claimed I never paid. I had to go to the bank and get a print out showing the cashed check to convince them. Once i placed a maintenance call and they wrote down the wrong address and never showed. When we called back they said that they went to the place and there was nothing wrong. The onsite manager does not know anything and just tells you to call the office. The bottom line is that they are only nice until you sign the lease and then be prepared to have to wait for any services for weeks or months. The lady in the office is extremely patronizing and calls you hon.

Don't sign lease with this company!!!!!!!!!!!! Like everyone else said, this cheap company would…read moretry their best to deduct money from your pocket. We cleaned the house three days and it's cleaner than we moved in and now we are told that we are charged about thousand dollars for apt and carpet cleaning (I really want to see how clean it is after they cleaned up). The old white hair front desk woman with glass on is so rude and no any patient .don't expecting she would look at you when you are talking to her .never seen a proper company would have a front desk lady don't know manners. I don't know how can she stay in that company such long time??? What a jerk!

This place is a scam. No customer service. Very rude unprofessional staff. They don't do…read moremaintenance on their houses. They refuse to return a phone call or an email. Do not deal with this place. This place took money from me and will not return phone calls, emails. When I go to the office I get told that they will not talk to me.

Do not rent from this company unless you want your possessions stolen. They have complete access to…read moreyour condo whenever they feel the necessity to enter. With that being said, they entered my residence to, "Change the furnace filter". Along with changing the furnace filter, the workers also decided they had free reign to steal some of my possessions. When discussing this with property management director his focus was not on the fact I was violated from his workers ripping me off, but where and how I shopped for what was stolen!!! Seriously? Like that had any relevance to the issue at hand. What kind of management is running this company?! He made absolutely no mention to me he would even investigate and speak with the employees who entered my condo. Needless to say, this is very bad PR for this company, which I will be relaying to all colleagues at the University.

I lived in 1000 Oakcrest for more than 4 years. It is a great place to live. It is worth every…read moredollar you pay, with features that you won't find in other rentals in Iowa City. Location: very convenient, walking distance to uiowa (which saves a lot on parking ;) , many grocery stores around, Walmart,Fareway. Inside: it is a luxury apartment. granite on kitchen and baths, vinyl flooring, top notch appliances. it has a balcony that we loved, especially our cats! Parking: this is one of the best features. Interior covered Parking, so your car is always protected from heat, cold and rust. Maintenance: the staff of Houser Enterprises is very professional. Any problem we had, they always helped very quick. They have a nice website where you can request maintenance services. Neighbors: the neighborhood is very nice. And the building was always quiet and clean.

We've rented from Houser for 9 years now, and have no complaints. They keep the property clean and…read morewell-maintained, and maintnence needs are met promptly, efficiently and cordially.

I'm a clean person and I've had other sources like the pest control guys from the outside that come…read moreinto my home and tell me that my home is clean and it smells fantastic. The people In 418 S Van Buren St building and the office are trying to get my family in trouble so the heat stays off of them. First of all, this building is a No Smoking policy building and yet you have strong cigarette and weed smell throughout my home. My family and I are now prescribed nebulizers because of the strong smell and I wonder what the health department would say about this. Second of all, the neighbors above us are running around the house from midnight to 2am. I have called the office and wrote a letter stating the noise complaints and nothing has been done about this issue. Third of all, the neighbors across the hall, the Africans, from me have now been belittling oldest son and terrorizing my family. I've had the man walk in my home twice now without being invited in. I'm now going to keep notes as I have been so this property management can be be questioned in the courthouse of why all of this is going on. They will bug you nonstop about certain issues and email you at 3:00 o'clock in the morning. They will tell you that it's automatically done, but if they were civil, they would make sure that they should text or email anyone at 6 am at the earliest time. Not 3 o'clock in the morning!!

My niece rents out one of them places and she's a good tenant that keeps to herself and pays her…read morerent every month on the dot. She's a single mother that is an animal rescuer and a caregiver to the other lady that lives with her who has Stage 4 Cancer. My niece also works for the state as a child services worker, so I told her that she is to call the hotline on those people. The people in the office constantly harass her about certain issues that are happening around the building. They accuse my niece of urine smells but when I stayed over there, I didn't smell anything of that sort. I will tell you that I smelt heavily cigarette and weed smoke through the upstairs vents from the people upstairs. I was, also, up at 2:30 in the morning because the neighbor was stomping and shouting throughout the night. I have an idea. How about you all stop accusing my niece of random shit and find out the cause of the real problems?

I was hoping since this was a larger management company that it would be a better way to go than…read morehaving a single landlord, but I have been very disappointed. The other reviewer said they were good in 2013, but it seems like they got a lot worse in 2014. If you need anything fixed or repaired, it usually takes more than one visit to get the issue resolve because they want to fix in the cheapest way possible. When I moved in at the beginning of June, my AC wasn't working from the start, and took multiple visits from different repair guys to finally get it up and running, but still trips the breaker and shuts off intermittently. The communal clothes dryer has also been an issue, despite me calling in requests for it to work properly and dry clothes in one cycle for months. They've "repaired" it multiple times and even switched it out for an older machine that is rusting on the inside (nice passive-aggressive move, guys). My neighbor said it has taken them up to 4 cycles to get clothes dry at times, and gave up calling management because they refuse to replace the machine with a new one. Oh, and they just raised the prices on the washing machine! Good thing one of the repair guys is cute, because I've seen a lot of him since I've lived here for more maintenance issues in addition to the ones above. I also just got a letter stating that they will be raising rent and I need to sign a lease renewal by the middle of January or they "may begin showing my apartment" and "there is a possibility if you stay that you will have to change units." My lease isn't up until June, why do I need to make a decision almost 6 months in advance? The pros: The Sycamore Apartments are one of the only pet-friendly apartments I found that allow more than one pet and also allow large pets (one renter has a large Irish Wolfhound!), though unfortunately there are a lot of irresponsible dog owners so be careful walking in the grass. There are also walking trails nearby, which is nice. They have garages you can rent monthly, though there aren't enough for everyone so you might need to get on a waiting list. If you are able to move into an updated unit with w/d hookups and buy your own machines, it's probably worth the price. But if you're not in one of the older units, I'm not sure if waiting for repairs is worth it.

This is the best management company in Iowa City. I lived in an apartment in the Saddlebrook…read morecommunity. They respond quickly to emails and fixed any maintainance issue within 24 hours. If I hadn't of moved out of town I would definitely still be living there.