UPDATE: 8/17/26 Your reaction Bob Bender was expected!…read more 1. Nothing changes the fact that the problem started with improper ventilation in the attic which you were made aware of causing the water damage in 2025 and now 2026. Painting the ceiling stains with water block in 2025 was not going to fix the problem! You have the photos and can see the difference in the damage between 2025 and 2026. Nothing would have changed had I painted the ceiling stains with water block paint, which you even said it's something I could do myself! Again, you are the one who suggested painting the ceiling to hide the stains with water block paint- so the damage must have seemed trivial to both you and the board member! 2. Perhaps if you possessed an ounce of concern for residents, you might have stopped by and checked out the damage or gone into the attic to see for yourself, since you are after all the Association property manager! Just saying! 3. The attic, one might assume, is now loaded with black mold, NOT because I didn't take care of it in 2025 but because you and the board member didn't care to take care of it in 2025. You have the photos!! 4. I hope to hear from you on Tuesday since you could not find the time to call me on Monday (today) but sent an email! Finally, I want the Association to do the right thing! I will wait until Tuesday. Again best time tomorrow is between 11am and 1pm. PS: since you read my comments on Zelp and said not to respond to your email today and did not have time to call me, I assume Zelp is your preferred way to communicate !

One of the best property management I have ever worked with. Rob is great at what he does and he…read morewas always a phone call away. Benton villa apartments are really nice, clean, safe and convenient. I enjoyed living in Benton Villa. I recommend this property management.

Here we're In Canyon, Texas apartments with no hot water for 3 weeks now. A week ago the water was…read moreblue/green. And when you go to contact them no reply on the weekends. The woman In the office make 2x more than a man work 50+ 60+ hours a week yet no one Is around on weekends to reply back to dozens of people's hot water not working. I hate living here. Took them a month to even give me the right laundry room key. They were to lazy to come to canyon to see If the keys worked for 3 dozen + people.

We've lived here for four years and at first maintenance requests were handled promptly. A couple…read moreof months ago our a/c went out and it took 4 weeks (during the hottest part of the summer) to get the repairs completed. Two weeks later and they still haven't come to get standing units that were supposed to cool our townhome until repairs were complete. Two of them never worked. Communication was absolutely terrible!

Maintenance requests don't matter unless they decide to prioritize it. It is impossible to reach…read moreanyone helpful when the office isn't open (and arguably when it is, too). Absolutely abysmal experience living with them, and if you do, be prepared to be left on your own if something goes wrong on their property!!! What an awful time renting from them, I recommend you rent from ANYWHERE else possible.

My girlfriend spent the last week of her lease cleaning her apartment and left it immaculate. They…read morestill gave her a fraction of her deposit back and listed frivolous charges for cleaning and repairs. After many months of back and forth emails and complaints ~20 emails. They finally agreed to give her back some of the deposit back and then sent a check for half the amount agreed on in the emails. 0 stars would not recommend.

Finally, after 4 years of living in Iowa City, I found a property management company that actually…read moredoes their job! Cindy and Gary Parsons are an awesome married couple who own some really great properties around town. They're responsive, efficient, and overall cool people! It's really comforting knowing that if anything goes wrong, they actually will take care of it. Ex: My toilet was overflowing, and after going out to get a plunger and it still not going down, I reluctantly called Gary. This was extremely embarassing, but he handled it professionally and we even joked that it was a "CRAPPY situation!" Har har har... Cindy and Gary are great people. If you have the chance to live at their properties, consider yourself blessed, and get away from the rest of the shady landlords in this town. PARSONS RULES!

Gary Klinefelter is the Donald Trump of landlords. He makes it seem like he's on your side as long…read moreas you're stroking his ego. But once you question him, he'll be out to make your life hell. Beware. Interesting how they have a 5 star rating on yelp but 2 of 3 people rated them 3 stars or less. Hmm, buying likes, sounds just like Trump.

I would not wish them upon my worst enemy. They will turn your life into a nightmare for the…read moreduration of the lease and beyond. There "free" internet does not exist. It goes out constantly and xwires, who is the provider, never returns your calls. I have not had it for a month, although they claim that the technician will get in touch with me in 24 hours. That was a month ago. I tried calling back 4 times with the same outcome. Still waiting. The office tries to penny and dime you at every convenience. The lady who answers the phone once told me that she would rather email me the lease instead of sending it by mail, so that she could save the stamp. They cashed my check for the application fee and then claimed I never paid. I had to go to the bank and get a print out showing the cashed check to convince them. Once i placed a maintenance call and they wrote down the wrong address and never showed. When we called back they said that they went to the place and there was nothing wrong. The onsite manager does not know anything and just tells you to call the office. The bottom line is that they are only nice until you sign the lease and then be prepared to have to wait for any services for weeks or months. The lady in the office is extremely patronizing and calls you hon.

Don't sign lease with this company!!!!!!!!!!!! Like everyone else said, this cheap company would…read moretry their best to deduct money from your pocket. We cleaned the house three days and it's cleaner than we moved in and now we are told that we are charged about thousand dollars for apt and carpet cleaning (I really want to see how clean it is after they cleaned up). The old white hair front desk woman with glass on is so rude and no any patient .don't expecting she would look at you when you are talking to her .never seen a proper company would have a front desk lady don't know manners. I don't know how can she stay in that company such long time??? What a jerk!

This place is a scam. No customer service. Very rude unprofessional staff. They don't do…read moremaintenance on their houses. They refuse to return a phone call or an email. Do not deal with this place. This place took money from me and will not return phone calls, emails. When I go to the office I get told that they will not talk to me.

Do not rent from this company unless you want your possessions stolen. They have complete access to…read moreyour condo whenever they feel the necessity to enter. With that being said, they entered my residence to, "Change the furnace filter". Along with changing the furnace filter, the workers also decided they had free reign to steal some of my possessions. When discussing this with property management director his focus was not on the fact I was violated from his workers ripping me off, but where and how I shopped for what was stolen!!! Seriously? Like that had any relevance to the issue at hand. What kind of management is running this company?! He made absolutely no mention to me he would even investigate and speak with the employees who entered my condo. Needless to say, this is very bad PR for this company, which I will be relaying to all colleagues at the University.

I lived in 1000 Oakcrest for more than 4 years. It is a great place to live. It is worth every…read moredollar you pay, with features that you won't find in other rentals in Iowa City. Location: very convenient, walking distance to uiowa (which saves a lot on parking ;) , many grocery stores around, Walmart,Fareway. Inside: it is a luxury apartment. granite on kitchen and baths, vinyl flooring, top notch appliances. it has a balcony that we loved, especially our cats! Parking: this is one of the best features. Interior covered Parking, so your car is always protected from heat, cold and rust. Maintenance: the staff of Houser Enterprises is very professional. Any problem we had, they always helped very quick. They have a nice website where you can request maintenance services. Neighbors: the neighborhood is very nice. And the building was always quiet and clean.

We've rented from Houser for 9 years now, and have no complaints. They keep the property clean and…read morewell-maintained, and maintnence needs are met promptly, efficiently and cordially.

Never answer the phone. Left messages and they don't call…read moreback. You would think a water leak was something you might need an emergency number to call.

they only over $1500 and refused to respond. I paid a deposit but somebody else got the property so…read morelegally I'm entitled to my deposit. The only way to get to them is by appointment only but they don't respond so it's impossible to set up an appointment.

I was hoping since this was a larger management company that it would be a better way to go than…read morehaving a single landlord, but I have been very disappointed. The other reviewer said they were good in 2013, but it seems like they got a lot worse in 2014. If you need anything fixed or repaired, it usually takes more than one visit to get the issue resolve because they want to fix in the cheapest way possible. When I moved in at the beginning of June, my AC wasn't working from the start, and took multiple visits from different repair guys to finally get it up and running, but still trips the breaker and shuts off intermittently. The communal clothes dryer has also been an issue, despite me calling in requests for it to work properly and dry clothes in one cycle for months. They've "repaired" it multiple times and even switched it out for an older machine that is rusting on the inside (nice passive-aggressive move, guys). My neighbor said it has taken them up to 4 cycles to get clothes dry at times, and gave up calling management because they refuse to replace the machine with a new one. Oh, and they just raised the prices on the washing machine! Good thing one of the repair guys is cute, because I've seen a lot of him since I've lived here for more maintenance issues in addition to the ones above. I also just got a letter stating that they will be raising rent and I need to sign a lease renewal by the middle of January or they "may begin showing my apartment" and "there is a possibility if you stay that you will have to change units." My lease isn't up until June, why do I need to make a decision almost 6 months in advance? The pros: The Sycamore Apartments are one of the only pet-friendly apartments I found that allow more than one pet and also allow large pets (one renter has a large Irish Wolfhound!), though unfortunately there are a lot of irresponsible dog owners so be careful walking in the grass. There are also walking trails nearby, which is nice. They have garages you can rent monthly, though there aren't enough for everyone so you might need to get on a waiting list. If you are able to move into an updated unit with w/d hookups and buy your own machines, it's probably worth the price. But if you're not in one of the older units, I'm not sure if waiting for repairs is worth it.

This is the best management company in Iowa City. I lived in an apartment in the Saddlebrook…read morecommunity. They respond quickly to emails and fixed any maintainance issue within 24 hours. If I hadn't of moved out of town I would definitely still be living there.