Called and spoke with Trina and was wowed by her customer service. She was polite, professional and guided me with the information i needed. Its refreshing to recieve geniune support from a initial phone call. read more

I contracted Houston Auto Appraisers to help me contest an unacceptable low-ball total loss settlement offer from my insurer. They provided initial appraisal in 48 hrs which enabled me to make the decision to exercise my Appraisal Clause. They estimated they could increase the settlement by a minimum of 20% and potentially by 25%. The final percentage increase from the the insurers original offer was 37% more than insurer offered. The result allowed me to replace my car in a market where prices had increased in value since I purchased the used vehicle. Without their help I would have been thousands of dollars out of pocket to replace like kind. Excellent choice. read more

Save your money . They have no leverage and you'll only get what the insurance company is willing to pay ,and it's not much.They said I could get 6-7 k and only received 3k. read more

Believe the bad reviews. I don't know how I didn't look at the Yelp reviews before paying $750 for a diminished value appraisal and negotiations. It's been 8 months since the appraisal and there's been no negotiations done for me. I constantly have to follow up with the rep and the communication has been so poor. At this point, I'm just considering it lost money. read more

Scam. Did not provide onsite appraisal and did not negotiate with claims adjuster. Lost contact

They don't do a thing that they tell you they're going to do. once they collect your money, they and disappear. they'll claim that the employee that you first is no longer there. Then they'll blame the insurance company stating they don't get any responses. Don't waste your money on them. read more

This guy said on four separate times he would send me an estimate for my total loss. And did not. There may be something going on with him mentally. I googled his name and he's currently on some type restraint order with is wife or ex wife. Not good business and this is a real review. Not one scripted by a friend read more

Houston Auto was extremely helpful in having my imported vehicle registered in the US. Extremely responsive. professional and helpful throughout the process. read more

DO NOT GIVE YOUR MONEY TO THIS BUSINESS!!!!! Roy, the man who helped us out, called my mother a fat skunk and told her that "fat women cannot be going outside like that." ALSO when I went in to use the restroom I was attacked by a rabid cackle of Hyenas, he must have imported them from the ninth circle of hell because them things did some DAMAGE to my face, legs, and dignity. I have also not been reimbursed nor have my medical bills (which are extensive) been payed for. Unfortunately, my mother is currently in her third round of chemo, so I cannot pursue legal action until my mother dies (which she will the doctors gave her four weeks) and in turn her will will be portioned out as she pleases. (UPDATE) The condition of my mother is now dead, she left me nothing because turns out, ROY lawyered up and took almost all of my mothers assets, including her house, her car (which is why we ever even entered this establishment because it's totaled!) and her grandmas hand-me-down yellow shoes that were a family heirloom. read more

One of our company vehicles with Mikes Plumbing was in a total loss accident at no fault to us. The insurance company only wanted to offer us $7,000.00 which I was not willing to accept. We reached out to Huston Auto Appraisers and started working with Brittany Allen best $550.00 I have ever spent!!! Brittany has been very quick to respond, always professional, and handle this matter on our behalf very well coming back with a offer of $15,300.00. Me and my staff can not thank her and this company enough. read more

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SCAM! BEWARE! TAKE YOUR HARD EARNED MONEY ELSEWHERE! This company had no problem taking our money upfront for $250 to schedule an appraisal appointment on a car that we bought from a private seller, but didn't tell us that they weren't going to send out an appraiser or that our money will not be refunded even if they don't provide the service you paid for! If that's not a scam, I don't know what is. I am livid and angry that I didn't read the reviews about this sketchy company prior to giving them my credit card information and I am kicking myself in the face for it. Now, I am disputing the charge on my credit card because they did not render the services I paid for after a week of having my money. I have no idea how this company is still around with the unprofessionalism and shadey practices. read more

I worked with Jenafer M who was fantastic,,,, she knew her stuff and kept me updated on every step of the way. Her follow up to make sure I was pleased is something you don't see very often. If I ever need the service again, this is where i'm going. read more

During COVID i bought a Jeep online, the Jeep was transferred thru several state to get to me and the title was lost. The dealer tried to solve the issue, but eventually hired the professionals at Houston Auto Appraisers to get the job done. Jena was the best, and had to jump thru some big hoops with several DMV's but she got it all done, and just in time for the summer top down Jeep season. i would recommend Jena and her team to anyone with a DMV issue MIKE C-- 1981 Jeep CJ7 owner read more

DO NOT USE THIS COMPANY. I was charged $377.00 June 2019 for this company to obtain a title and I have gone through 4 representatives since 2019 until May 2021 when I asked for my documents to be to returned. As they did not have working knowledge or even attempted to follow thorough on my file until after my multiple calls and emails, that went mostly unanswered due to a rotating staff from to their employees no longer being with them. And my file just sat there with me calling and emailing for almost 2 years just to find out that they were asking for my family's property to be placed into their company name(of which they had no legal right to). My spouse passed away and I was trying to sell the boat and have since incurred additional storage and insurance costs, along with numerous lost potential buyers due to their negligence and lack of follow through. I finally asked for my file back May 2021 and obtained the documents on my own in one day with the Paperwork I had submitted to them. As I was lied to on multiple occasions that my documents were being processed and I would be getting it in the mail, even by the owner. And I would wait for months with no mail or call back. When in actuality, no one from Houston Auto Appraisers had bothered to followed through or even bother to call me back to say this person no longer works for this comany that was working on your file. And I had to find out on my own when someone from his staff would actually call me back after my multiple phone calls pleading to them to just call me back and update me. I have suffered lost sleep and additional warranted stress, outside of additional financial loss that I would not have incurred due to this company and their actions or lack of. I was even belittled by email from the owner when I presented my complaints with my request for a refund, since they did not deliver on what I paid for. And the owner was already aware of how much they had missed up and not handled my file from June 2019 through May 2021, and has not even bothered to reach back out to me. As I remember all the times, I had cried and left messages to please please call me back about my file. Services were not rendered and it was false advertisement on this company's site and from the owner and his employees throughout my interactions with them for the last two years that my documents were on its way. As I have gone through four different employees to include Barbara, Ponyette, Jasmine, and Faith, along with Roy the owner. This company took money out of the mouth of family and did not provide services that I had paid for, and added additional pain and suffering due to their lack of follow through and professionalism. I have incurred so much additional costs that I would not have had to incur if it were not for their negligence. read more

Honestly super pleased with the service I got from this company. I first spoke with Roy about my car he asked me a bunch of questions about my vehicle and what I wanted to get out of my car. At the end of the conversation he asked if I had any questions which he answered. 2 days later I had the appraisal for all I had asked for. My advice to anyone seeking an appraisal. Get as much information about your vehicle as you can before you make the call. It will not only make the process easier for you but also make it easier for them to make the appraisal. Also research what cars like yours are going for in the area. All in all thank you Roy and staff for all your help with my appraisal! read more

I will start this review by saying that they did get me a fair value for my vehicle for a fee of $550. When I initially called and spoke with Olivia she was certain that they could get a lot better value than the insurance offered on my vehicle. She said worse case scenario she would probably be able to at least get back what I paid for the vehicle when I bought it 4 months ago, probably more, and requested the sales invoice. Well after paying them I didn't hear anything for a week. I emailed them and requested an update. After they gave me an update. I didn't hear anything for another week. I emailed them and they gave me another update. About 5 days later they gave me the value and started negotiating with the insurance company's appraiser. My biggest issue, other than them not proactively giving me updates, is this: I told them to negotiate an average of their appraisal and the insurance appraisal and reminded her that I was hoping for the invoice price. To my surprise she starts justifying the lower-than-expected negotiated price by telling me "you know vehicles lose their value when they drive off the lot." What?!? Uhhh...you're the one that told me you could at least get the invoice price when you were selling me your services and now you're vacillating on your statement!?! I know they can't guarantee a price, but I don't like being misled. Don't try to sell me BS, I know the prices. All-in-all I'm satisfied with the settlement, but disappointed in the vacillation and the fact that I had to request updates rather than them providing proactive updates. I'd probably look for another appraiser with higher reviews next time, but that's what I get for not consulting Yelp first. read more

Kiersten Jones went the extra mile for me battling with my insurance company to get me a much higher amount back than the insurance company was going to pay out for my totaled vehicle. I highly recommend their services. Thanks Houston Auto Appraisers! Angela read more

My daughter got into an accident and totaled her Subaru Impreza in April 2020. Luckily, we were covered by our insurance, State Farm. Unfortunately, we got a super low ball offer of $14,500 for her 2018 Subaru Impreza. So, we tried to get an attorney; but, he wasn't interested because nobody got injured. We even tried to negotiate ourselves and wrote a letter to the State Farm CEO, Tipsord - these #?@# still wouldn't budge a penny. I looked up Houston Auto Appraisers online and spoke with Roy. Reyna worked up an appraisal and negotiated with the State Farm's appraisal company to raise the settlement value to $17,900. It took approximately 3 weeks; but, it was worth the wait. Our investment of $550.00 to Houston Auto Appraisers resulted in a $3,000 gain from the insurance company. We are both super happy - well done!!! Outstanding :) read more

I called and got an amazing representative named Shiree Martinez who was able to get me $3,200 over what the insurance was originally quoting me on for a miss have that happened to me a couple of months back. Most certainly will be recommending them! read more

Houston Auto Appraisers was able to negotiate with my insurance to get me back $5,000 in diminished value, which was way more that the initial offer. Asia was great and she was very good at communicating & helping me out. Would recommend to anyone who has the misfortune of being in an accident and needing compensation for loss of value. read more

Erik R and Andrey Y are right on! I have been in this back and forth for over a year now without resolve. Again, like Andrey said, they assure you they can get you more, draining more money out of you to "draw up paperwork" when in all actuality it is a template with signatures at the bottom giving an appraisal on a vehicle they never even set eyes on. They even asked me to email them all the local appraisals I myself had gathered, and they used these to make their appraisal!! What did I need them for??!! They are a complete rip off and like these two said, they are no where to be found once they get your money. After all said and done, I am surprised these guys still have a business. Please move on. I wish I had read these before I went with them. It looks like you are headed in the same direction as I am Katrinaka C. I will pray for you! read more

I have waited about 1-2 weeks after my experience with this company to write a review. It is still clear in my head as if it had happened yesterday. My beloved mint '08 Honda S2000 was totaled by a teenager who sideswiped me forcing me off the road, taking out a firehydrant and everything. I had started negotiating with my insurance company right away, them and I knowing it would certainly be a total loss. Keep in mind, newer S2000s in excellent condition with low (less than 50k) mileage are are rare as hen's teeth in Hawaii. My insurance had initially appraised it around $23,300. I knew this was not going to be enough to acquire an S2000 even remotely in a similar condition, even if several model years older. At this point, I got in touch with Roy from "Houston Auto Appraisers", I had explained my situation to him at this point, and he assured me he would get me "at least 2-3k$ more" than my insurance company were offering me. I told him I would consider using him as an appraiser, if needed. I had continued negotiating with my insurance, who were reasonable in admitting that they were using comparables from other states on the mainland, not Hawaii. I had talked to Roy again, letting him know that my insurance company was giving me under $24,000, which he assured me my vehicle was worth way more. At this point, I had explained to him that I would have to pay HIM $455 for the appraisal, as well as ~$30/day for a rental car, and asked if it would be worth it financially for me to go ahead with the appraisal. I am paraphrasing him here "definitely, I feel bad to turn down customers and I have to do it frequently, if I think its not worth it. In your case, we can definitely get you at least $26,000, do you want to place your order now?" Roy likes this phrase, and as you will see, values money a lot more than people (his customers). I decided to give Roy a call, after my insurance gave me a final offer of $23,900. I had the same conversation with Roy as I described in the paragraph above, again explaining to him my cost of $455 for the appraisal, as well as ~$30/day for rental car. Same assurance. Same 'piece of mind'. My friend this time was sitting next to me and heard the whole conversation. I placed the order this time. AFTER ROY TAKES YOUR MONEY, YOU WILL LIKELY NEVER GET A CHANCE TO TALK TO HIM. He would never be available when I called the office. Funny how available he was BEFORE charging my credit card, even calling me back himself. After many back and forths with his nice assistant Magen, who told me she was talking to my insurance's (USAA) adjuster, and they ultimately came up with $24,780 for the car. I said this would barely be worth the hassle and financially for me, and to see if she can get low $25s, if not its okay because I am growing tired of the process. I was them notified by my insurance that Magen had agreed to a final appraisal of $24,500. LESS THAN the number she had told me they were currently at!! She of course denied even having this conversation with me. I must be deaf and they still let me practice medicine in this state. I was done dealing with a dishonest company at this point. As Roy told me, he "has people in Hawaii"; and he puts his name at the bottom of the appraisal, never having seen the vehicle in question? And never being available after charging your credit card. Its very clear when a company cares more about making money than their customers, I am yet another customer who experienced this first hand from Houston Auto Appraisers/Honolulu Auto Appraisers. read more

BEWARE OF THIS COMPANY! This company will practically steal your money so be very weary. They promised me services which they did not fulfill. Yes they will appraise your vehicle, but will make little effort to use their final appraisal to make any case in your favor. This is what happened in my case. A very nice lady named Christine was helping me determine the true value of my vehicle in a total loss situation with my insurance company and in fact provided me with a reasonable appraisal. 1 month down the line, I found out that Christine left the company by calling and trying to find out what exactly happened with my case. It happens that the owner and official appraiser Roy, let her go, and decided not to follow through with my case. When I had to call him to find out the status of my case, he simply said he thinks I have a good case on the true value of my vehicle from his appraisal and to expect favorable results. In fact when I called him a week later to find out, he seemed confused to who I was, and had to shuffle to find my file before telling me that nothing had been done. Then finally my insurance calls me and tells me that my appraiser that I hired has agreed with what insurance had stated was the value of the vehicle of my car. Wasn't Roy/Houston Auto Appraiser's suppose to make a case on the original appraisal that they had made and not agree with the insurance's value? I mean afterall that's why I had asked them to give me an appraisal which they backed confidence. Now they are saying that the value of my vehicle is worth what the insurance says it is in total disregard to the appraisal that they came up with. In addition, once Roy has your money, he won't really care about you anymore. He only picked up my phone calls if I blocked my phone number after he recognized my number. I left him messages which he never returned. The nice lady he probably fired for being genuine made me promises on what steps his company would take, but then he never followed up with it. FINALLY, after he had given up on my case he said these words verbatim on the phone "Your vehicle's value is what the insurance/other appraiser says it is. That's IT! Never you call again!" After which he rudely hung up. $455 of my money practically stolen! BEWARE! read more

Ron Bent is a crook. All the other Appraisers know he's a crook. I spoke with him today, he quoted $445. He charged my card $495.95 for his services. Then he wouldn't answer my calls. He promised he would send an email with all his contact info. All I got was an auto-reply receipt from a no-reply email address. Another Appraiser called me back, and his price was half of Ron's price and he's not a crook. He advised I do my research, and I learned that scumbag Ron has a BBB rating of F! That's a hard rating to get, you have to work at being bad to get an F! My CC company reversed the charges, thank God! Don't use this guy. He's even ripped off other Appraiser's documents, leaves phony bad reviews for them, and represents himself as experienced; he's not. Ron Bent should be tarred and feathered and horse whipped! UPDATE: Ron got bent out of shape and called me to demand to know why I cancelled my CC payment. I hung up. A few days later I get a note from him attached to a refund receipt that he has "Red Flagged me, and sent notice to my insurance provider that I am committing insurance fraud." What a laughable joke this moron is. read more

I called with questions about a montana bond was treated very rudely and hung up on when they did not like my answer to a question fuck these damn cunts read more

Please read the reviews and make a good decision before paying any money to Houston Auto Appraisers (likely you found them under a go-by name that matches the state you live in). I agreed to pay for them to complete paperwork to get a missing title. They told me many lies about how my case was moving along well, when in fact they have done NOTHING with my case. Nothing. I'm out $1,000 because I foolishly thought they could help me. Mr. Bent has not returned my calls or emails. I wish I had never done business with Houston Auto Appraisers, all they did was take my money. read more

I used them on my title .Service was slow due to covid and Mail.But Faith was a superstar. I recommend them for your title needs Thanks Eddie read more

I'd give no stars if I could. First of all, I contacted them under the impression that they were Phoenix Auto Appraisers (webiste was http://www.phoenix-autoappraisers.com/ ) but in reality they are still Houston Auto Appraisers. If I had known that, maybe I could have seen these awful reviews beforehand. They never contact you unless you reach out first for updates. They have a computer formula that writes up these appraisals, and it's super obvious! I'm not even positive their certificates are valid because the scans look pretty sketchy, like they've been edited. They weren't able to get me anything, they didn't even have a true definition of the fair market value of my car before or after the crash, AND it had typos. The model of my car was misspelled, I was incorrectly referred to as a male because I have one of those unisex names. I contacted them for weeks and weeks about this and literally nothing good comes of it. Just a waste of my time and money. Plus they have no guarantee of any kind. A total rip off. If you are filing a diminished value claim, go elsewhere. These people are frauds. read more

RUN FROM THIS FRAUD COMPANY!! If I could rate Houston Auto Appraisers a zero, I would. This company is a rip off. They don't do anything for you. Its been months of me trying to work with them. They haven't return my phone calls or my any of my emails. I'm out $1,000.00. Mr. Roy only replied to one emails, the one email I request my money back. His reply was "we don't issue refunds" Run from this company. I can't express how much I wish I would of never done any business with them. read more

Did you know that Houston Auto Appraisers is also known as Texas Auto Appraisers Group? (281) 935-5978 Texas Auto Appraisers Group 12 years in business Houston, TX 77082 Additional Phone Numbers (713) 922-7129 Additional Email Addresses info@houstonautoadjusters.com Additional Website Addresses http://www.houstonautoadjusters.com The information above is from the BBB website at the url below. https://www.bbb.org/houston/business-reviews/auto-appraiser/texas-auto-appraisers-group-in-houston-tx-90023811 In addition, when you call (281) 935-5978 you get a recorded message advising the system mail box is full. read more

Never received appraisal even after multiple calls to company owner. What a waste of money and waste of time. Owner will tell you what you want to hear to get a payment out of you but never give you anything in return except a bunch of excuses. Their "no refund" policy is stated AFTER you make payment and get a receipt! This experience makes me feel the positive reviews are only ploys and placed to mislead. Go to the BBB (Better Business Bureau) site and research. My spouse relied on Yelp-type reviews without looking at the BBB status. read more

They offer no service at all, they only take your hard earned money. I was in trouble with with a car accidents and i contacted them because they were all over the place on the internet. The reason why i contacted them is because i was turned down by every single attorney i contacted, apparently they only want to work with injured people. Roy made a quick estimate, half to be payed immediately, the other half when the whole case was closed. Little did i know he was just after the first part ($425). All they did was to send a couple of pre made emails with some numbers to the insurance handling the case. THAT WAS IT. So far i didn't get what the insurance initially offered me and Roy took $425 before Christmas. Their disclaimer on their website states clearly, with different words, "we take your money and you'll never see it again". My opinion after this is that the company is a fraud. I have had different cases in the past handeled by other companies and they constantly update you. They don't, they have no reasons to. My best advice is: GO ELSEWHERE, don't stop here, don't do any business with these ppl. read more

Roy was very communicative and ended up getting me thousands more than my insurance company was offering me. Roy was very helpful in answering all of my questions since I didn't know much about the process and always got back to me in a timely manner. The whole process took less than 2 weeks from hiring Houston Auto Appraisers to get a check handed to me from my insurance company! I definitely recommend this company if you want fast, friendly and reliable! read more

If it was possible to rate this 'company' zero stars I would have done so. This review is long, but it's long for a reason and worth the read if you value your time and hard earned money. With that being said, I am writing this review based on the experience my father and I had with Roy. We had one of our cars stolen from our driveway in the middle of the day and were quoted a price by our insurance agency for the value. The insurance agency advised us to hire an appraiser since we felt the car was worth a substancial amount more. We spoke with Roy at Houston Auto Appraisers who told us he could GUARANTEE even more then we thought the car was worth. We liked his straight shooter attitude and paid him his fee of $650. Roy explained the process as he would put together a case basing his number value on the additional modifications that were made to the car and the final value of the car. Two weeks pass and we have not heard back from Roy. We come to find out directly from our insurance provider that the request was denied, but they were willing to work with Roy. Roy was nowhere to be found... Let me recap....our insurance wanted to reach out to him to come to an agreement...and he wouldn't answer. They left numerous voicemails for Roy and other members of Houston Auto Appraisers group, and received no such call back. Incase you are skimming this review, we paid $650 for a 1 phone call and a generically written letter that he used multiple time for multiple clients by simply changing the name of his clients on such letter. You have people who work hard for a living and then you have those who scam folks for a living. Roy and the others at Houston Auto Appraisers are the latter. We attempted to dispute this case with our credit card provider, but lost. It looks as though this is not our good friend Roy's first rodeo. It is written in his agreement that there is no guarantee. Basically the words out of his mouth mean nothing and are you're a fool if you believe someones word. Before speaking with Roy, I was advised to speak with another company as a referral from our insurance. This was a honest hardworking American who explained upfront that if he is not able to get us the dollar amount we are looking for then we will need to take it to small claims court. When we spoke with Roy, this is the first question we asked; 'is there a guarentee?' and he reassured us over 3x that there was. Don't make the same mistake we did. Don't use this company. Houston Auto Appraisers is a scam. read more

I began my search for a diminished auto appraiser that would assist me with my 2013 Honda Civic SI (20k miles) that was in an accident causing me to lose value when I tried to sell it (over $5000 difference between what it was worth prior to the accident). After trying to deal with GEICO insurance on my own for over 1 month, I discovered Houston Auto Appraisers. They have been very fast at returning my phone calls, delivered all the paperwork GEICO requested within days and I feel have done everything they could to help me get the most money out of my situation. Unfortunately GEICO has been one of the most unprofessional customer service insurance companies I've ever felt with. If you Are ever assigned to a GEICO claims Mr.Lawrence Harry in Las Vegas NV you need to bypass the appraisal request and go straight to small claims court. Mr. Harris with GEICO Ignored all emails and phone calls, he ignored all the paoetwork sent to him proving the diminished value and only responded when Houston Auto Appraisers reported him to the claims department. Although I now have to represent myself in small claims, I have all the paperwork and ammo in my pocket to secure a better dollar amount than what the GEICO Defense lawyer Robert Eaton tried to offer me ( which by the way he could not explain how he arrived at the settlement offer) and Also I quote said "I DONT CARE WHAT HAPPENED TO YOU"... so I will happily see him in court with all of my professional, certified dimished value paperwork. I have been very pleased with Roy Bent and his team of appraisers especially Megan Calderon and recommend them to anyone needing diminished value claim assistance. read more

Be careful using this company. They do not respond to emails, will tell you they will call back but never do. My claim has been going on for over 6 months and they keep saying that they can't get a hold of the insurance company and I need to look into further actions - small claims court, on my dime. I would NOT recommend this company and if you do decide to go with them, expect zero results from them and getting an outside attorney to help with the process. Horrible company! read more

On April 7, 2017 I hired Houston Auto Appraisers (also goes under the name of multiple DBAs , like Phoenix Auto Appraisers....) to provide a market appraisal for my 2006 Mustang GT. My car was rear ended on March 19 and deemed a total loss by insurance. My vehicle had numerous dealer installed options and the insurance did not want to include these in their value determination. The insurance advised me to get an outside appraisal and I found the Houston Auto Appraisers. I spoke with Roy Theophilus Bent, Jr from the Houston Auto Appraisers, he listened to my circumstance and stated he felt the insurance had greatly undervalued my car and they would be able to get me a much better settlement, for $495.00. On April 19, 2017 I received a copy of the appraisal and noted the vehicles used in their comparison were 2009 models and not 2006. After two months of going back and forth between Houston Auto Appraisers and the insurance company, due to the discrepancies found in the Houston Auto Appraisals value formula, the insurance company rejected the appraisal. Houston Auto Appraisers (Nick Bent) then advised me I needed to hire an umpire for $250, Mr. Bent at that time stated "I guarantee the umpire will get you at least $2000.00 over what the insurance offered". On July 5, 2017 I received notification that the Umpire that was hired had a final determination in the amount the insurance company had originally offered. I do understand that the appraisal cannot guarantee a better value by the insurance company, however, the fact the Houston Auto Appraisers used 2009 model year Mustangs instead of 2006 model year Mustangs is clear dishonest business practice. Below is my response to the Houston Auto Appraisers - They did not respond back. Certainly is not what your company guaranteed me of getting. This is what Progressive offered in the first place. It does reinforce the number of complaints that have been filed against your company. Bad on my part to let myself get taken advantage. It is truly disappointing knowing there are companies like yours and the people working at them that will out-rightly take advantage of someone, simply to make a profit. I even let you get an extra $250 with your guarantee I would get a better payout with the umpire. It certainly shows the true measure of what kind of person you are and the kind of company you represent. Do whatever it takes to make money. The honest thing to have done is tell me that while, understandingly, the Mustang had personal value to me, it would be unlikely to get more value without the needed receipts. This was obvious when your company attempted to use values from 2009 models when my vehicle is a 2006. It is sad that these kinds of situations people blame the victim for being overly trusting. Something I am always labeled with, but I believe in people, it is how we should be, the fact that there are people out there who will deceive and cheat is unfortunate but not a reflection of all of us. read more

I was at a dead end trying to title a RV in Va., called and luckily got Alodia Aquino to help me. She was very efficient and extremely nice to deal with and low and behold the local DMV called me to come pick up my title...I am dying of cancer and had to get my stuff together and Alodia sure helped me...ask for her, you won't be sorry. read more

Awesome job, Houston Auto Appraisers were able to get me almost 40% more than the insurance was offering. As important, they were friendly, diligent and extremely professional! Highly recommended!!! read more

I contacted this company for help with a car title. They informed me we needed a Bonded Title. A year and over $600 later we have no title. We didnt even need a bonded title, we needed something else. Houston Auto Appraisers basically said sorry we cant help you nor will we give any of your money back. We paid then for something we did not receive. So we are just going to sell the car as is with no title & wash our hands of the whole thing. I would not recommend this company for any reason what so ever read more