Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Dr. Okonkwo and his staff are always very kind. Shayla, Estephanie and Krystal. It's Urgent Care,…read morepeople MUST be aware, wait times are to be expected even with an appointment. My kids are always taken care of and we will continue to use them if our Pediatrician is unavailable. Not to mention they have a clean, well kept clinic. Thank you!

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Recently renovated!…read more This is where I usually take my husband or MIL and it's great. The staff is very friendly and you don't have to wait long if you get in line ahead of time. Staff is knowledgeable and very nice. Have helped from minor things to major.

Just go next door or any other place for that matter. The PA came in for 5 seconds, didn't look at…read moremy skin just said I treated this issue this morning I'll sent you a RX. Pharmacy called and the same thing he gave me was something that didn't work before but since he spend 3 seconds in my room he didn't know what that. I even said I should get a steroid shot to help but nope he just wanted to do a prescription. I only came because it was in network with my insurance.

I needed to see my GP but was unable to get an appointment. I came here . Got right in . Easy…read moreregistration. Front desk , Nurse and NP were amazing . Got what I needed . I expected a high up charge for a walk in clinic . It was almost same price as my GP and more Convenient. I will recommend to family and friends . Thanks to all for great care .

Heaven forbid if you have an issue on the weekend. I went to memorial Herman urgent care to get my…read moresurgery bandages re-done. No one was there and they didn't want to work at all! They did not want to pull up my information for billing. I went to a memorial Herman urgent care for that reason as they didn't my surgery and my info is already in their system. They also did not want to fix my bandages as they " claim " they aren't allowed to touch post op? We left and are heading to the ER for that reason! isnt this the point of urgent care. to keep people out of ER! Hope no one is in need of something! Don't go!

This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

I had to take my younger daughter one day after school last week for complaints of a sore throat…read more The visit was very quick. All the staff were very friendly and made us both comfortable. The doctor is very personable and not an antibiotic pusher. We had a negative strep test, but there was obvious irritation and her tonsils were slightly swollen so the doctor did issue a prescription on hold so we could get it if allergy meds and rest didn't start to help. I was very impressed with the care and service and would highly recommend them.

My family doctor's office was closed because of a holiday and I couldn't wait to see him so I went…read moreto this clinic. I had a really bad sore throat and fever and I felt horrible!. From the time I walked in, the staff was so accommodating and friendly! They were able to see me right away and explained to me everything upfront. I was able to see a nurse practitioner right away, and she was so friendly and knowledgeable. She took her time to hear my concerns and addressed all my problems. I was able to walk out of the clinic with relief because of the care they provided. If you want fast, affordable and excellent care, go to this clinic! I'm so glad I found them...

Closed permanently and for Dr. Ahmed and his Associate Oruj Shameem fraudulently involving…read moreinvestors to build a clinic with them and then never giving any profit or return to their investors . A true Fraud and corruption even to disabled and elderly to take their money . A short talk with the doctor and you should realize there is something mentally going on . If you're a nurse pursuing a job with them they will also fire you if you ever question anything . They will also hold pay and give you plenty of time off as they want to run their fraudulent business without questions being asked .

I went there today for a bad ear infection. I found this place online and saw one 5 Star review, so…read moreI took my shot and came here for a walk in visit. The building was clean and didn't take long to get signed in. They don't have change, which was one inconvenience but luckily there was a Kroger across the street I got change from! The nurse practitioner, Sherry, was very sweet and informative! She really seemed to know about ear infections and cared about my pains! She prescribed me medicine for pickup at my local pharmacy and she encouraged over the counter medicines I could also take! I appreciate the attentiveness she had. I will be back and I highly recommend this family clinic to anyone! They even had waters, juices and chips laid out for their patients. It was only $50 to be seen if you don't have insurance! Good deal!

My experience with this clinic was extremely disappointing. The front desk staff was…read moreunprofessional, disorganized, and completely unhelpful. Instead of providing clear answers or resolving my concerns, they kept scheduling appointment after appointment without any real progress. It felt like the priority was billing my insurance rather than providing proper patient care. The lack of communication and organization made the entire process frustrating and a complete waste of time. I hope management takes these concerns seriously and improves the quality of the front desk staff and overall organization. Patients deserve respectful, efficient service and timely answers--not endless appointments with no resolution.

On Friday morning (10/11/24), I came in for an abrasion on my right labia, which was caused by…read more doing a scrub too soon after getting a Brazilian wax. I didn't know how to properly describe what I was dealing with when I came to the reception desk, so I motioned by pointed downtown. There were about 4 ppl hanging out at this reception desk and maybe 6 ppl in the waiting room. It's a sensitive area, and I thought I could count on discreet communication. Instead, the woman speaking to me says, "STD?", loudly and with a cold demeanor. I said no. And left. I found this to be wildly unprofessional and rude. And as someone who avoids doctors bc I've been slut shamed and assaulted and slut shamed for being assaulted, you make the entire medical field look bad. It's already not safe for women. Youve made it worse.

Why 5 stars? Because this will be my go-to walk-in clinic from now on…read more --- --- --- I recently came down with some kind of gnarly illness where I was feverish for several days. I took an out-home Covid test and it was negative. I assumed it was strep, which requires antibiotics, so I wanted to go get tested. My wife had a good experience here recently, so I figured I would try it out. I went online to reserve a time and there was something available 20 minutes from when I was looking. I checked out the GPS and it was going to take me 17 minutes to arrive. Perfect. My main reason for the 5-star review here is that they do not require patients to wear masks. It's not that wearing a mask for a half hour is the end of the world, it's more that I hate participating in the stupidity of something that accomplishes nothing other than extend society's exuberant anxiety. Wear one if you want, but Brazos not requiring them is why they gained a fan in me. My co-pay was $75, which I thought was a little steep. I tested negative for strep and then it was suggested I test for the flu. That came back positive. And when I left, I assumed I'd owe more, but nope! That $75 suddenly didn't seem so steep as it was all-inclusive, at least for what I received. See ya next time Brazos, though I hope it's not for a while. The flu was intense enough to last me for the rest of the year.

Great medical office, wonderful and warm experience from start to finish. Appreciate Ms Angela…read moreUscanga for taking time to ensure that I am properly informed about my health and care. I would have no qualms in recommending them to family and friends. Lydia

I suffered because they wouldn't try antibiotics…read more The physicians weren't sure if I had a viral or bacterial infection, so instead of trying antibiotics to see if that helped they refused, saying first that my symptoms weren't present long enough to justify antibiotics, and the second time because they weren't sure it was bacterial. I suffered for ten days with debilitating muscle aches and sky high fever because I was told after four days that "it's probably viral" so it wouldn't do any good. I was left with no course of action or way to get help. I got worse and I couldn't sit up, lift a bottle of water, move sheets off me without help. Agonizing is an understatement. I saw another doctor after ten days and they immediately agreed to try antibiotics, less than six hours later I can move again. So perhaps next time, when you're presented with a patient who you're unsure has a viral or bacterial infection and they ask to try antibiotics on their second visit after no improvement you should try it. I'm writing this so that this can be a learning experience. The staff and physicians were very nice, and the customer service was fine. I really hope they learn from hearing my experience so that this doesn't happen to future patients.

I have used them many times in a pinch. Open late, take walk-in, and they are affordable. Mostly…read moreused for sports physicals but I have used them for minor ailments as well.