I hired 2 movers for 2 hours, only to have one mover (Chris) show up a half an hour late…read more Chris was scheduled to arrive at 1 pm, but texted me at 12:58 pm to say that he would be 15 minutes late. I had to call and text him at 1:28 pm to ask him where he was. Once Chris arrived, he approached me as if he was ready to get started, without ever acknowledging that he was missing one person. When I questioned him, he acted dumbfounded, and said that the other mover had had a "family emergency." You mean to tell me you show up a half hour late without first immediately contacting me to let me know that the arrangement I PAID IN ADVANCE FOR has changed? And then you expect me to proceed as if this is normal? Well, that's exactly what Chris did. I asked Chris how he could show up a half hour late without first attempting to find a replacement. He had no answer. I asked him if he could find one, and again he looked dumbfounded, and said he would try. He went back to his car and sat in there for the next fifteen minutes, purportedly trying to fix the situation. In that time, the facility I was moving to had contacted a local mover for me who agreed to come move me by 3 pm. Chris's unprofessional shenanigans caused me totally unnecessary stress, delayed my move by over two hours, and as a result forced me to have to finish up my move in the evening after dark (which unfortunately led me to sustain a physical injury). I was beyond astounded and appalled at how nonchalantly this young man did this to me, and several days before a major holiday when it would likely be hard for me to find a replacement. Chris apparently expected me to wear out my back assisting him with a move (which would have taken four hours instead of two), something I steadfastly refused to do. I have never encountered a more unnecessary, unprofessional, and manipulative set of circumstances from a business in my life. I would never recommend this business to anyone, and rather, would strongly caution any person considering working with them to avoid it.

I had such a positive experience with Illini Movers. I booked their service through U-Haul to have…read morehelp unloading a 15ft truck at my final destination of a cross-country move. Prior to moving, I reached out to Chris to confirm the day and estimated time of arrival. Chris was responsive, flexible, and more than willing to make accommodations given the distance of my move. For instance, he was able to offer evening availability (after 5pm), although I imagine that was not ideal for him and the other movers. When I arrived at my destination, Chris and Frank met me promptly and they had my belongings unloaded within an hour. They were careful with my furniture and Chris was very attentive to the labels on my boxes to ensure that they were put in the right place. He even had food recommendations and other helpful tips about the area. Overall, I was so pleased with my experience and I would highly recommend Chris and Illini Movers for any of your moving needs. Thank you Chris and Frank!