I had multiple viewings set up through JWB, the first was all ai photos that looked nothing like…read morethe house i arrived at, they were totally fake pictures! The second and only suitable property was a condo it was nice and looked like the pictures. The third house i drove to on the other side of town had no lock box, so it was a complete waste of time. After the first house i realized they were using the same pictures for different listings, which is very deceptive! The next two houses were so run down and looked nothing like the photos i just kept driving. The last and final house was ok but there was a group of teens outside squaring up to fight, very unsettling! Updated review as i misunderstood the remote working qualifications.

This company is run by a bunch of scam artists. I live in an apartment complex that is "managed" by…read moreJWB, and yet they don't do anything there to take care of the people that are paying rent regularly. I moved in on my Birthday in Dec. 24. Got to my apartment, and it had never been cleaned. My windows do not lock properly, had to run my water for 2 days non stop, no screens or blinds on any window. My door has a huge gap in it, so the cockroaches that are in every apartment come through my door. Any maintenance request you put in, they put a bandaid on it and don't fix it properly. But then they will bill you because the problem isn't there. My newest neighbor just moved in with her kids... and her unit is already flooding from an existing problem they knew about from the previous tenants leaving the place. Now there is mold in the walls, and all of us are dealing with the headache... even though JWB gutted the apartment 2 months ago for flooding damage.

The Property Management Team are awesome, every problem we had while living in their condo was…read moreaddressed right away with no complaints, Tammy was the best landlord/ agent we've ever dealt with and she checks on my wife who is a Mayo Clinic patient still to this day! So if you you need a place to live, full time or temporary give Tammy a call you won't regret it!

I moved to the Jacksonville area two years ago from St. Louis. I didn't know the area and had a…read moredifficult time getting anyone to return my calls on rental properties. Peggy returned my call on a Saturday within minutes of me leaving a message. It took less than a week to pick out a place, apply, get approved, and pay the deposit. Everyone was so nice and accommodating. Since then, I have had an absolutely fantastic place to live!! I've only had to call in four work orders in two years, but Tammy always responds right away and gets someone to my residence quickly. I love the follow up calls, too, just making sure that everything is to my satisfaction. Of all the places I have lived, this has been the best experience ever!

Katherine is super responsive, courteous and knowledgeable. The communications between myself and…read moreSupra are great. I feel very good knowing my property is in their hands.

I have used Supra property managers since March 2023 and found them to be incredibly professional…read moreand efficient. They found me a great tenant that pays on time and their communications with me were always timely and accurate. Fortunately I didn't have any property issues but if I had, I know that they would have been handled promptly and efficiently. Thank you! If you need a company to manager your rental property(s) I would highly recommend Supra!

Professional property management is the most challenging element in all real estate investment and…read moremanagement. The "middleman" is always to blame when things seem to fall short of perfection. I have followed JWB since their dubious start at the beginning of the historic real estate crash, around 2007. Investors were leaving in droves, and everyone knew it was the worst time to enter the market. Nevertheless, Alex, Adam, and Gregg jumped in. In just over 15 years they went from zero properties under management to over 6,000 today. Read that again. No one earns and maintains the trust of the owners of 6,000 properties without delivering extraordinary value. I have personal knowledge of their management style and results. The sixty-plus employees that makeup JWB are trained to serve their tenants professionally and fairly. As a landlord for nearly 40 years, I can tell you that serving tenants is always a challenge. Some are never satisfied and complain the loudest. The happiest rarely say so. JWB is one of the top property management companies in all of Florida. They have earned my respect and admiration. Paul Howard President & Founder The Florida Landlord Network

Warning to anyone considering Jacksonville Wealth Builders (JWB): read the reviews, document…read moreeverything, and do not confuse "customer service" with actual accountability. "Wealth Builders." The priority is right there, and it isn't you. Signing was already a red flag: told late in the many-step- process that JWB doesn't do 1-year leases, then told even later about an escalation clause and year-over-year rent increases, both times after we were already committed and short on time to walk away. While it's a clunky and terrible process, it's likely working as intended. The real reason we're leaving the moment our lease allows it: 2025 - 07/29/2025: Central AC (advertised in the listing) can't keep the house below 80F even under non-extreme conditions. Reported it. - JWB sends vendor after vendor, second opinion after second opinion. - Eventual "fix": attic insulation. - Same week, we reopen the ticket. Insulation changed nothing. Sent video proof. - JWB keeps cycling vendors and opinions until fall hits and the weather cools. Ticket closed, "nothing more can be done," and we're warned about being charged for future vendor visits. 2026 - 05/24/2026: Reopen the same issue as summer returns. Same runaround: second opinion, third opinion, their own JWB "construction pro," "discussing with the owner," repeated multiple times. - Owner ultimately declines any repair. Work order cancelled. - We file a BBB complaint. JWB tells BBB the unit is "working as intended" and calls it an "enhancement request." You don't spend three months and that many vendor visits on a non-issue. That gets closed at vendor one. - We submit video to BBB: 85F outside, thermostat set to 77F, indoor temp climbs from 79F to 80F in two minutes. - JWB sends a canned "pending owner approval" email, then posts on BBB that they're "exploring options with the owner." Check out this timing: - 08/17/2026: BBB closes the complaint. - 08/18/2026, one day later: JWB tells us the unit is "working as intended" (again) and offers a window unit as the fix, for a roughly 1,500 sqft home leased with central air. That timing isn't a coincidence. I can't prove what motivated it, so I won't claim I can, but the pattern speaks for itself. While JWB tenants often aren't given details on vendor diagnoses, over the past year-plus I've gathered plenty. The vendors may have said the unit itself is mechanically sound, not requiring repair or part replacement, but I know the consensus has been either that the unit is undersized for the home, the return vents are inadequate to let the unit keep up, or a combination of the two. The most telling line from this entire process: "the client makes the ultimate decision." Apparently, the tenant doesn't. A window unit is not an equivalent solution for a home we rented with central air, and it's not a fix for a system JWB insists is already working fine. Two summers of an AC that can't consistently keep the house below 80F, months of delays, and a window unit as the final answer is enough for us. Again: you don't spend this much time, send this many vendors, bring in your own "construction pro," send that many quotes to the owner, and then offer a window unit as an appeasement, for a non-issue. Nobody's falling for that. If this were isolated to days of extreme temperatures, that would be one thing, but it's throughout the summer. We often can't get below 80F until well after midnight, and even then we often settle for the high 70s and just try to get some sleep. We have blackout curtains on every window, aluminum foil on some not visible from the road, and none of it has helped. Having a tenant go to those lengths just to keep the home they're renting cool should be embarrassing to JWB. Instead, fixing it is called an "enhancement request." Take the critical reviews seriously, our experience wasn't an isolated incident. Do your research before signing with JWB. Read the reviews closely, and question why so many 5-star reviews within the same time period seem to be from either brand new tenants or multi-year satisfied renters. Question why so many reflect on Google as both "newest" and "recently edited" while leaving an initial response from JWB from over a year ago. Ask questions. Get everything in writing. Save every email. Don't hesitate to contact Code Enforcement. We're leaving the moment our lease allows it, and I'd rather help even one person look elsewhere than accept a window unit as a resolution.

I very rarely write reviews and actually make it a policy not to do so but Pam Lemos has…read moreconsistently gone over and above that I felt it was warranted on this occasion. I manage properties in the UK and one in Florida the difference in service from Pam is truly night and day - thank you for all your support and world class service

I really can't say enough good things about this company! I've been with Eddie for many years now…read moreand continue to be satisfied year after year! Owning multiple properties can become stressful at times but Eddie and his team make sure my properties and tenants are always well taken care of! I really appreciate the services he provides!

Fantastic agents! We used Lara as our agent when we moved from California to Florida. We couldn't…read morebe happier. Aside from her fantastic personality- she is efficient, extremely knowledgeable about the area and real estate! Highly recommend. We even closed early.

I made the mistake of moving into a Hover Girl property. Move in inspection states everything is…read moreworking great. So many things not working and black mold concealed with two fresh pieces of wood nailed over. They demolished the sink area and left it like that for days now and won't work on it until next week. Dishwasher broken, AC issues thermostat replaced, horrid smell under sink with known issue covered with fresh wood. Air vents for AC coated with black and green. Someone spray painted white inside the vents to cover. As the other reviews say, no professional courtesy not taking responsibility for appliances broken and having leases that say you accept the rental "as is". Unethical, dishonest, and I have lived here 16 days. Believe the reviews. Does this look move in ready with a checklist that everything is working great?! It is now 83 degrees in the rental and the owner/Broker at Hover Girl said he is going to a wedding. He can't help. Update: The AC broke and spent the night in 87 degrees. They fixed a part but it's still 82 degrees. 20 days with black and green mold throughout the wet sink area, dishwasher area, and dragging their feet to do anything. Run away! Homeowners and renters.

I will warn you now to please BEWARE of Amelia the property manager. We lived there for 5 years and…read moremy lease was up in August. I didn't plan on renewing and she's the type of manager who retaliates when things don't go her way. I fell on hard times during the summer, went to her and explained my new job that I had gotten. In the month of July I had a hard time paying the rent due to me just starting a job. Long story short, Amelia Sabotaged the situation and accepted a payment from the state on my behalf but still evicted me the last month of my lease being up. All because I didn't renew. She's a witch that cannot be trusted AT ALL. Please don't move here.

As a property manager, it's a beautiful thing to see the level of community and genuine care for…read moreapplicants that Indigo Isles has exhibited. I have had nothing but pleasant interactions and quick responses from staff. Not to mention Keely will light up a room. I recommend them 1000%.

My company was hired by Mr. Willie Smith of Rosebud to perform a job, and the work was completed…read moreexactly as requested. Once the job was finished, payment was deliberately withheld despite clear agreement on terms. Multiple attempts to collect payment and resolve the matter were ignored or dismissed. This is unacceptable and demonstrates a complete lack of professionalism, accountability, and integrity. I strongly warn other contractors and businesses to proceed with extreme caution when dealing with Mr. Smith or Rosebud Watson Property Management. Their one-star rating accurately reflects this type of behavior.

Watson management took over my property since 2024 and since then they have raised the quarterly…read morefees from $400.00 to now $525.00 and the service remains the same and if not worse than before. They're very unprofessional at the office and the lady who's in charge of my property Hillary Rothmore, is extremely biased and incompetent. She only shows urgency to resolve issues when it involves board members only.