I have a ruptured disc and was sent to this office for a spinal block. I will never go here again…read morenor ever recommend this office. Not one person looked me in the eye or showed a bit a human interaction. Nothing was explained to me about the procedure. Just go there sit there lay there. No smiles no compassion, like every person, including the doctor's, dog just died. To top it off, during the procedure, when they thought I was out of it, but didn't give me enough drugs to make me out of it, heard them discussing my lower back tattoo in a negative way. You don't know me so don't judge me. Let alone talk about me when I am in the same room. I felt like I was a corpse in an autopsy. Not one staff member looked or acted like they liked their job or that they wanted to be there. I have worked in the medical field for 16 years and no matter how I'm feeling I have always been friendly, smiled and always try to make the patient feel I am there for them. This office needs a rework. But maybe it's just the doctor setting the mood...

Dr. Kraus cares nothing about his patients only about the bottom line. He had been giving me nerve…read moreblocks for a couple of years and always had to haggle and beg to get them to see me. The last time my insurance wanted some paperwork for medical necessity and he screwed around for 4 months complaining that they wouldn't pay him when all they wanted was some paperwork. He refused to see me because of the problem with the insurance until I called them and I guess he finally got around to communicating with them. They changed their policy to require pre-approval and it took three weeks for that and then Kraus needed another three weeks to get me an appointment for a half hour procedure that could have ended my misery. I have to beg for some pain meds and he gave me about a weeks worth so I would have to come back and beg some more. He then decided to require me to have to take a urine screen before I could have any more meds and guess what? It didn't matter because they didn't have an appointment available until after the procedure anyway. The whole office has a chip on their shoulder and Kraus is the worst of the lot. Avoid them if possible.

As far as the procedure, it was great. As far as the nurse who kept commenting on seeing my husband…read morenaked...you better be glad I showed self control! How unprofessional of the nursing staff make comments about seeing one of their patients naked! They said they were betting on him walking out naked because they "misplaced " his clothes! Once again, be thankful I showed self control!!!

my husband had surgery with a conrad pearson surgeon, and we were so pleased with the surgeon and…read moreentire staff the day of surgery! everyone was professional, friendly, and made him (and me) feel comfortable during the entire process. HOWEVER, their billing practices are dreadful and deceitful. they charged us nearly $1300 upfront, saying that's what we owed and it HAD TO BE collected in full before he could have the much needed, non negotiable surgery, so we had no choice but to pay it. when the insurance EOB processed a few weeks later, we only owed a fraction of that, and are now (still to this day) due a refund of over $850. when i called on his behalf, i was met with a most unfriendly billing associate and told that she did NOT agree on their end that we had overpaid and were due a refund. my husband then contacted his insurance company (blue cross blue shield of tennessee), and they agreed he was due a hefty refund of over $850, and they made a call on his behalf. they also were told the same thing by the same unfriendly associate, that they did not see on their end they owed us the refund. at this point they have been double paid- both by insurance and us, which is a form of insurance fraud. i called the billing manager and asked for a call back on 12/15, and have yet to receive a call back nearly 10 days later. in conclusion, they are happy to collect your money upfront, and it's even required. but when it comes to paying you back what you didn't owe, that will take some doing. we haven't given up and will seek legal assistance if needed. i would HIGHLY recommend the wolf river surgery center for your surgical needs, but only if you are ok with paying a lot of money upfront that you may or may not owe.

I was referred to Dr. Cardenas after experiencing a year of shoulder pain and recent pains in my…read moreneck by my primary care physician. My primary care physician had ordered a MRI to be done at the hospital which showed a herniated disk touching my spine and moderate spinal canal stenosis. I was very nervous being referred to a neurosurgeon, but Dr. Cardenas eased my worries, due to his professionalism and knowledge of spine issues. He recommended that I have ACDF surgery two weeks after my initial visit. I really was happy that my pain was taken seriously and everything far as pre-surgery prep was done my first visit. Many test were performed, and before I left I found out the numbness in my ring and pinky finger was caused by a compressed nerve in my elbow. I've previously had a tingling sensation in my elbow, but I thought it was from me leaning on it. So...SPINE AND ELBOW SURGERY two weeks later. Dr. Cardenas staff was extremely helpful. Nurse Bonnie addressed all of my concerns leading up to surgery. I looked up YouTube videos of the procedures that would be performed on me. I had a million questions, and nurse Bonnie replied to me immediately through the Semmes Murphey portal, which I received a login my first visit. She also called me a couple of times as well. Days before surgery I couldn't take certain medications, and those reminders were given verbally and by handouts. I wasn't nervous at all until day of surgery.....talk about butterflies. We arrived about 6:30 a.m. at Semmes Murphy. The surgery facility is on the second floor and there's a waiting room for family/friends to wait in. It didn't take long at all for me to be called to the back. I was prepped for surgery as soon as I went back to my room. The nurse started an IV..while different people from the surgery team introduced themselves. I was terrified lol. I don't know if it was the medicine in the IV or nerves but I was freezing. Hospital staff brought in multiple warm blankets, but I was still freezing. I can remember telling them that I wasn't ready to be put to sleep. I guess they saw I was very nervous and the anesthesiologist came in so I knew it was about that time. She put medicine in my IV and a couple of other nurses came to transfer me to a different bed to wheel me out. Last thing I remember was one of the nurses asking me if I like to travel and I said yes I love traveling....and then lights out for about 4 hours for me. It only seemed like minutes when I woke up with a neck brace on and staples in my elbow with an arm sling. The staff definitely took very good care of me and I appreciate all the support they have provided.

The entire staff with Ortho Now under the Leadership of Dr Bret Sokoloff is reminiscent of what…read morevisiting your Doctor once upon a time looked like . Every time I visit Dr Sokoloff and his team with my mom is a family reunion. The experience is amazing from start to finish. I consider my mom blessed to be entrusted with such a team managing her care . I'd like to take this opportunity to acknowledge and express my heartfelt gratitude to Dr Sokoloff , Angel , Beth , Tony , Kylee and Will . This diverse collection of individuals ,with each bringing their own gifts , talents, abilities , united together , is when Diversity is their strength. It's that Diversity that has been United that is their Strength Blessings Don Parsons

Dr Sokoloff succeeded in removing my arthitic hip pain so that I could throw away my cane, improve…read moremy everyday activity, and send me on a cruise that I have looked forward to but dreaded before he helped me . He and his nurse are highly competent and experienced, and I recommend him enthusiastically and without hesitation​

Went in due to pain after a fall at home. The er was not busy and I was seen quickly. All the staff…read morewere very helpful, professional and just very nice. I was kept overnight, which I didn't expect, but made me feel listened to. The food was even good. Thank you for the excellent care. Eva Fussell

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars

This was a quick and pleasant follow-up appointment with my Pain Management Dr. Manuel Carro. The…read morestaff is always professional and friendly. I didn't have to wait long and neither was my stay. My back is doing well although I still have spinal issues. I'm very thankful to Dr Carro and his staff.

Our experiences here are always positive. My husband sees 3 different doctors here for different…read moreissues. All are very knowledgeable and have very good "bedside manners". We always are seen in a timely fashion and very rarely have to wait. Their checkin/checkout processes are quick and easy.

Traveling it can be hard to find a dentist. I called Wohrman Dental on Monday and they were able to…read morefit me in the next day! (It was a cancellation, but still...) Everyone was incredibly friendly and super flexible to my needs. Highly recommend! All of the employees were very professional and personable. If I lived in the area, this would my regular dental group for sure!

I've gone in a few times for emergency dental work and I can't say enough good thinks about Dr…read moreTyler and his staff. I get panic attacks at the dentist, this is the ONLY place that doesn't cause them. He's very friendly, professional, and efficient. His staff have always been an absolute joy to deal with, if there's an emergency (extraction needed) they always are able to get me in that day. They also are very reasonably priced. I'm so glad I found a dentist that I don't dread going to!