I hate to give only 4 stars to the Howard County District Court…read more
First and foremost, I always had a great experience with the Howard County District Court Security located at 3451 Court House Drive (always warm and welcoming), the Sheriffs (willing to assist without hesitation), an absolutely friendly female Clerk (the person with a Jamaican Accent who is highly knowledgeable and a professional), and others who take the time to assist the general public in need. Even the cashier was very friendly and went above and beyond to assist me, even though she was unfamiliar with that particular subject (she called someone else (the lady with the Jamaican Accent) who provided me proper guidance, which I am grateful for.
However, there is a male clerk who sits behind the window, and he feels that either he is unhappy with his job, or he appears to simply not want to be there. I had a terrible experience because he would not answer all the questions, and he would make people wait for no reason. When he answers, he is rude and disrespectful, and he has a nonchalant attitude. When I was there, I thought he might have had a bad day, which we all encounter here and there. However, when my son went to the courthouse on a different day, precisely a week or two later, he had the same attitude. Not only that, but my son also witnessed that others have complained about that particular individual as well.
In my line of work, I provide service to the general public all the time, and it's very important to take pride in what we do and the care we deliver to the people. Moreover, I completely understand that it is a high-stress job, working in the courthouse. However, if the negativity continues, it destroys the team morale, and it makes it difficult for others who strive to deliver the best care possible.
The saying goes, "all it takes is one apple to spoil the whole cart". I am not here to get anyone in trouble because life is difficult as it is. With that being said, I believe in "Just Culture". Perhaps an actual training, genuine mentoring, and working closely with the individual to help change his negative attitude to being positive one and guide him to become an expert in customer care. This will be great for not only the team but the overall success of everyone, especially the General Public!