This Days inn seems to be run by a small family, that has no idea about customer service or the…read morehospitality industry. When we first checked in our room had a tv and a fridge that didn't work so we were credited for the inconvenience as we secured another room for a more "long term stay". The pool was empty ALL summer, with no update on when it would be fixed. "we don't know how much it will cost, it's very expensive to fix" but 720 we were paying for two weeks at a time was pretty expensive too. The breakfast was strictly cut off at 9 AM on the dot, and the breakfast area "rules" were so regulated to avoid families from "over using" their products, as this area was already heavily understocked/under-budgeted. No hot food, 3 types of very plain stale cereal. Their fridge had apple juice, milk, and sunny d that was always almost empty. we had two problems with our rooms door handle in the 75 + days we were here. The second problem was after it was fixed so the card reader would work. we were almost trapped inside due to the inside door handle coming completely off. The maintenance man is absolutely fantastic and does his best with limited resources and horrible bosses/instructions to take care of all rooms. This property is very anti-kid/anti-family in a way that is just very sad to see. People are outside drinking alcohol and smoking cigarettes/weed/arguing with partners publicly, but in the end we were asked to leave because the children were "playing too much around the property" and they didn't like the look. I only have one child, who LOVED having friends here until they removed the basketball court & punching bag that was here when we first checked in, to avoid the children having somewhere to go in big groups or play. But they rent to SEVERAL families, that have several children.. The people at the front desk are barely ever inside when you need them, always 5-10 minute wait for anything you need. Even though they have plenty of time to walk around the property going inside rooms where people stay, with and without them present, without any plan to clean. The front desk woman Sonja barged into our room more than once after knocking, even though we were unclothed due to lack of time to get dressed. She also admitted that her and other staff (not housekeeping) had been entering our room without us there OR AWARE, even though our room had NOT been touched to be cleaned by anyone. So why were they inside our room AT ALL? She requested that all of our belongings (kids toys) stay on one side of the room because they didn't like them on both sides, which I have never had a hotel ask that of me before. I respectfully told her that I pay to have the stuff in my room freely, but that I could move it once a week if needed for them to mop as that was the supposed reason she gave me that I needed to move it to one side. My father in law also unfortunately passed away down the hall in another room, during a welfare check with the police, they brought the wrong key card to the door for the police officer to get us in to see if he was okay, and took their sweet time to go back and get the correct one. It took so long the officer decided to kick the door in instead of waiting for them. After my father in law was transported to a funeral home, they let me accidentally return his key that was meant for us to use to get his belongings and refused to give it back one minute later after realizing. Even though they were fully aware I was the one who called for the welfare check and that he had passed away, on Father's Day. They were completely insensitive to the situation/and a little rude The day after a person lost his life in their hotel, his belongings just needing to be cleared out his room by his son (my husband). They tried to take money towards the room without issuing a receipt, then just gave it back and said "just pay later" when I reiterated that I needed a receipt. This whole place is beyond sketchy, and it's sketchy and not welcoming because of the staff. Their main motto is "I just work here " one guy even told me FROM BEHIND THE COUNTER "you know I don't even work here" no sir I did not , because you're Sonja and the sexist mans father, and you're behind the desk. Sonjas brother walked past me several times refusing to talk to me, only my husband. Calling me "lady" in a derogatory manner telling me I needed to go inside the room to allow the "men to do business" which was not appreciated by me or my husband. If you need any more reasons to NOT BOOK A ROOM HERE, stay one night yourself, you'll find plenty. They kicked out 4 families who had stayed here for months. With less than 24 hours of a heads up, AFTER we called the police for at least that. The man that goes by Za told our husbands "I'm going to talk to you, NOT the women. You know they're too crazy and emotional to handle business"
