Friendly, caring staff. I had a question about the work they did - (fixed my fender bender) and…read moredid excellent body work on it - but there was a loose wire sound. Doug listened to my concern, had me bring car back and found the problem and fixed it right then. Amazing customer service - they stand behind their work 100% I highly recommend this body shop.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

What a fantastic business! The owner Jim is honest to a fault. The work that Showtyme Collision…read moredoes is great. Very helpful and truly takes care of his customers!

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

Very willing to work with me. Amazing team. He's going to fix my rust this winter. He's a very good…read moreperson and great value

Jane and Larry were consummate professionals, extremely customer service oriented, and produced an…read moreexcellent repair. They took over communications with the insurance company minimizing my hassle and performed the work precisely on schedule. The car was returned to us seemingly detailed on the inside and out (a big improvement for a minivan accustomed to 5 kids). I can't recommend them highly enough.

Blew out a boat trailer tire with the boat on at 1:50 PM. Called Ken's for help a driver was on…read moresite within 15 minutes. Changed the tire and I was back on the road at 2:25, total time from blow out to back on the road 35 minutes, cost $90. Driver was fast and friendly, tell all of your friends to use Ken's for anything car related, outstanding!!! If I could give 6 starts I would.

They did a great job and the price was fair better than the dealer. We would definitely use again…read moreand recommend highly.

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

Was involved in a collision that caused extensive damage to our 2018 Ford Explorer. What the Lake…read moreArea Collision folks did was nothing short of a miracle - the car was just like new after their work. The staff is super, too! Recommend highly.

We traveled to the Boyne City area to camp for a week. Since we did not need the car, we thought…read morethat we could have some cosmetic repairs completed. Of course, we needed the vehicle back in a week so we can return home. Jeremy at Murray's was attentive and in pre-camp emails assured me that the vehicle could be ready. He asked for the VIN so he could match the paint and ensure that al would be ready when we arrived. We arrived unloaded our camping gear and a fellow camper followed me to Murray's. Jeremy was waiting for us (we agreed on an ETA) and again assured us it would be ready before we were to head back home. Not only was it resady, but he did a great renovation job on the vehicle. The scratches were gone, the fading paint was refreshed and we could not believe that he could bring the vehicle back to new car condition. Quite a find in lower upper Michigan.

I had my vehicle fixed at Murray's last week. Bill and Jamie went over and above to make sure I…read morewas happy. They worked with my insurance company and made everything so easy and smooth for us. Not only was their customer service amazing, but they have some amazing resorations that they have done. Old gas pumps and signs that my husband LOVED! I would recommend Murray's to everyone. Honest family business and great work!

Traverse Body and Paint Center was a delight to work with from start to finish. Jim and Mike were…read morevery personable and reassuring that we would be taken care of. The turn around time from when first inspected to completed car was surprisingly quick. The team that supports this company were very professional. Amazing work on vehicle and yes, does look brand new. No question to where to take our vehicles. Thank You!

GREAT job!!! I got estimates from 4 places and 3 wanted my car for 10+ days and were more money…read more Traverse Body and Paint quoted the best price and ended up even less plus they got it done in 3 days. They washed my car and cleaned the interior too. Very polite and answered all my questions including some advice about insurance. Hope I don't need to but I will use them again if needed and will recommend them to anyone else who does. THANX sooo much from my Prius and me. Keeta

After a right rear blowout, I went to the Center to have all four tires replaced. It took just 45…read moreminutes, including restoring the spare to its trunk compartment. The employees with whom I dealt were efficient and courteous. Oh, and the Center asked that I return after 50 miles to have the bolts tightened, at no cost, of course.

I have been here twice now, and the service is outstanding. I was greeted by both Service Advisors…read morewith smiling faces and happy/positive dispositions. First visit was for a tire swap/mount/balance. The second one was today. I am on a budget, so I ordered my own tires, and new steel wheels to replace the old rusty ones on my 91' Chevy C1500. 258Tire did the mount & balance for me, at a reasonable price and got it done fast! Thank you 258Tire for your outstanding service and working with my own supplied wheels and tires!