I called to see if they could fit me in. Jeff stayed late to fix my tire for a reasonable fee,…read morethank you Jeff.

I purchased four, new tires from this shop at what I thought was a competitive price. That is where…read morethe good part stops and "competitive" goes out the window. I was notified of a caliper leak by the shop and told it was "unsafe to drive", due to low brake pads. Upon completion of the tire installation, I was told there was a Michigan law that prevented them from letting me drive my car off their lot, unless I had them repair it or had a tow truck take my car away, to drive it off another piece of property. Upon further research, there is no Michigan law that allows auto repair shops to hold a customer's vehicle for "unsafe to drive" condition, if the customer is informed and signs a waiver. Upon push-back, they released my vehicle to me, stating they would put the key in the car and if it happened to disappear and not be there in the morning, they "wouldn't know" what happened to it. That was their solution to their non-existent Michigan law. I subsequently drove the vehicle home without a problem and attempted to inspect the leaking caliper problem myself -- but was unable to do so, because the shop had used an impact wrench to tighten the lug nuts, and not a torque wrench, so I couldn't get the lug nuts off, even when bodily jumping on my wrench. I returned to the shop the next day and politely asked them to remove the lug nuts and retighten them with a torque wrench. The owner was disturbed by this ask, stating he didn't appreciate me coming to his shop with an "attitude", asking him to correct his mistake. He also asked that I not return for any additional work on the tires. Way to stand by your work, folks -- not! Additionally, I had to specifically request the warranty and maintenance information on the tires, so I knew what my responsibility was, as far as maintenance and tire manufacturer requirements, to not void the 50,000 life of the tires. This information was not provided to me, up front, on a NEW product. Upon registration of my tires, on the manufacturer website, I still do not have the maintenance requirements, from either 5 Star or the tire manufacturer, so I'm still not sure of the exact requirements, just going on what I know to be good maintenance of both vehicle and tires. It was at this point, I decided to not return to their shop, on my own, as I refuse to allow them to touch my vehicle again, no matter what. A few days later, I had an oil change at a different mechanic shop, who informed me that all four tires were over-inflated. Additionally, as I had been driving the vehicle 7-14 days after the new tire installation, I developed an imbalance in the tires, as evidence by a vibration in my car, as some of the weights on the tires had fallen off, due to improper/poor installation of the weights, costing me additional money to correct at another shop, in the form of rebalancing the tires. At this point, I truly wonder what else I will be unpacking as I progress further into the life of the tires I have purchased from 5 Star. I wonder what the tire manufacturer would think if they knew this shop was selling their product and not installing it properly and not servicing it, when asked. Do not have any service whatsoever done at 5 Star Tire & Auto. They do not know what they are doing and do not stand by their work. When politely asked to correct an error, they become extremely offended and don't want to be called out on it, asking me to not return.

Called anytime towing when my truck broke down. Taylor the driver turned my horrible day around. He…read morewas very professional, great communicator, and quick to show up. He went above and beyond. Thank you Taylor and Anytime Towing.

surly but functional drivers however the manager or owner and the staff are rude, disrespectful,…read moreinept and aggressive when you contact them about mistakes they've made after three days with no resolution... So, I'll be going to brickyard locally from now on because I don't deal with Neanderthals dressed up as bipedal hominids with no professionalism, courtesy or functionality

My tow driver did everything he could to get the JEEP running which I was amazed. He really tried…read morebefore it got rolled onto the flatbed! Super business and super nice guy!

What a nightmare! Last night, I locked my keys in the car with my purse and phone. Called Ward…read moreEaton to break into my car for the keys. She would not provide service without a credit card. Credit card is in the car with my purse and phone. Not feeling great, currently on chemotherapy, she abruptly hung up on me when I asked "what can I do"? About 15 minutes later my son in Chicago called Ward Eaton with a credit card number and they never answered the phone. I've been using their services for a very long time. Very disappointed. Never again.@Brickyard Towing was there within minutes? Paid with credit card after service completed. The Meijer, assistant management director?was extremely helpful. All is well.

Rod and Mark are very nice but think nothing of keeping a vehicle for an extended length of time,…read more Don't know if they overbook or take care of locals first. Just do not plan on your vehicle back soon if you drop it off.

We had a car emergency on a Friday afternoon and everyone was so helpful and got us back on the…read moreroad in two hours! Highly recommend!

This was easily the fastest, friendliest, and least hassle car purchasing experience we have ever…read morehad. I love my Jeep!

We were in Kalkaska for the weekend and our car started acting up at 4:00 on Friday on our way into…read moretown. We limped it into Bill Marsh in Kalkaska and they started do everything possible to help us. As somebody took it into the service bay somebody else was trying to come up with backup options in case it wasn't fixable at that time since we were away from home. They diagnosed it, determined they had the part needed, repaired it and took it for a test drive and we were out of there in an hour. Everyone was so nice and tackled our issue from all angles. I cannot say enough good things about this place and our experience. Thank you Dennis, Sarah and Josh...you all rock!!!

My car overheated and JPM was able to take it in right away. John thought my radiator might need…read morereplacing and let me know it would be a few days. I dropped it off on Friday and got it back Wednesday, and as it turned out, one of the fasteners had rusted through so it only cost me $100 instead of the $500+ he had first quoted. So that was a relief, though I'm not sure why it took four days (not counting the weekend) to fix it. Still, I'm very happy with the quality of the work and information regarding what to do if my car overheats again.

While traveling to our RV vacation at Interlochen State Park, the front brakes on our Ford F-150…read morewore out to the point that the pads and rotors required replacing. The State Park Ranger recommended John at JPM Auto. I called John, described what I needed, he called his parts supplier and ordered the parts. I dropped the truck off the next day expecting to be without my vehicle for a few days. About two hours later, John called to say the job was done and I could pick it up! I went in the following day to pick up my truck and pay the bill. The price was very fair. Actually so fair I'd have all my vehicles serviced there if JPM Auto wasn't 6 hours from my home. Great people, honest pricing and quick service. Don't hesitate to visit JPM Auto if you need your vehicle serviced, they are spectacular!

Had a wheel over heating while up camping. They got me in…read moreright away and fixed problem. Caliber hanging Replaced both front calibers for a fair price.

I just finished a hunting trip in the Up, I was planning on visiting my dad's place in Traverse. I…read morenoticed my trucks steering was acting erratically. I stoped in Kingsley and was directed to Buckley auto tech. Jim was great fixed my truck and got me back on road.All too often you hear of non locals being preyed upon with out of town repairs. I can't say enough about Jim and his office staff.If I have to have truck trouble I hope it is up here.Thanks again Mark Mueller.5

Scott came and helped when no one else would come. My key would not turn the ignition and I was…read morestuck in the Costco parking lot for days. Scott was very busy but arrived at 6 pm on a Saturday. My ignition needed to be replaced on my 1997 Ford F250 pickup. I ran for parts and Scott drilled out my old ignition. Got me going after a couple of hours. Quite considerate on pricing. Consider him a friend when my need is great.