I have used Randy's Old Towne service for over 40 years. I have nothing but the highest praise for…read morethem. They correctly diagnose my problems and fix the correctly the first time. I have absolute confidence in them. And that is no small thing.

Their estimate for my repair was dead on. My vehicle was finished in a timely manner. They were…read morevery honest and straight forward. I will return in the future...

Very professional and very clean work. They have a great…read moregroup from Sam on the phones to Doug, the owner, to Brian doing installs. They are the best of what you could ask for in a glass company. We have used them multiple times and they go above and beyond what I've expected. It's businesses like this that make people feel like customers still matter. I wouldn't choose anyone else.

I called Theresa at BTB Glass. She took my request. She was very professional and nice on the…read morephone. BTB Glass had my shelves quickly and within the time frame they gave me. I now have beautiful glass shelves in my new china cabinets. I would highly recommend By the Bay Glass!

I dropped my truck off Monday morning for my scheduled install of parts that I brought with me. I…read morewas told 3 days is what they needed with my truck. Wednesday night, they still had not gotten to it. Told me it was the "next one in" like they said on Monday morning. Showed up Friday at 2 pm and nothing had been done. My truck didnt even move from the place I parked it on Monday. Super disappointed with their service and will not be going back. Im fixing it myself this weekend now. An entire week without my truck, means an entire week with no pay.

A+ all around. Had a brake light switch issue with our Sprinter-based motorhome. We had the part…read moreshipped to a friend in TC. Rev was unable to fit us in on Monday afternoon, but installed the new part in 10 minutes flat on Tuesday at noon. They didn't even charge us. Great outfit. Very professional. They seem to work on all kinds of trucks. Thanks, Joe. Nearby is Taqueria TC Latino Dos just off Hammond. Delicious, cheap, and authentic. We had carne asada and carnitas tacos. They are highly recommended while you wait for service.

The plastic undercarriage cover of my Prius started dragging into the snow and ice today. It made a…read morehorrible racket. I had an appointment and I was very worried and concerned about driving. I arrived at precision and the manager asked Vinny if he could take a minute to look at my Prius. He took off the part for me so I could continue driving. They did not charge a thing yet I heard the manager tell Vinny that he would clock him back in if he would take a look at my car before he went to lunch. They completed the service I had requested. I would give this business five star any day. I've only had this happen a few times in my life. Wonderful Shop and wonderful people. It is kind people that make the world go around and I am happy to say that these folks are some of them. Thank you so much!

Unfortunately, after years of myself, my wife, my in-laws, having good experiences, I cannot…read morerecommend this business any longer. After a mix-up on a 8-9am drop-off (I'll take blame for not understanding it was 8 sharp but it wasn't, LOL), my wife and I took the morning off of work to drive two cars (30 minutes each way) and I was told they have been waiting for me and technician was "just standing around." This was after not knowing my name or appointment, then finding the schedule, ahem. Steve the receptionist was throwing his hands up saying they're too busy now . . . but maybe could fit me in later . . . but probably not. Then asked, "Hey, wanna come in another day?" No Steve, no I don't. Again, I'll take the blame but Steve spoke to me so rudely and acted so defeated that I and my family will not return. After over 15 years of service, it was that bad.

Quoted my one price ,I would bring in a part and then changed the price to more when I went to…read morebring it in the have the work done. Also not nice while telling me they were planning on charging me more after quoting me.

I'm an enthusiast and track guy. These guys are drag racers and get us enthusiast track folk…read more Recently took my modded 08 Bullitt in... and misdiagnosed the work lol. The men quickly alerted me and made the diagnostic to correct my stupidity. An additional part as needed and one was not, they let me know, we discussed and new part was next day-ed. I also had them an installation of a Ford racing drive shaft and check some suspension torque values as it was up on a rack. And was tracked last year. My car has never felt better, very reasonable and great abundance of knowledgeable, honest men! Vibration decrease to 1979 Lincoln level... Seriousl, good outfit.

This place does not operate in good faith. I want to start off with I did try to handle this…read moreprivately with them. I went in to speak my concern with brake work that had been done and what I was charged for. They took pictures and stated that I would hear from someone on Monday (this was early Friday). I took my 3500 truck in to have a vibration looked at. Told them to inspect the suspension and brakes. They called and told me the front rotors were warped and the rears were glazed. They recommended to replace front and rear pads/rotors. I asked if the calipers were fine, Alexis stated they were fine. This is the first time I spoke with her, I started with Philip the manager. I agreed to have them do the front and rear pads/rotors. First thing the next morning I get another call from Alexis stating that all 4 calipers need to be replaced. I asked what changed since the inspection the previous day where I was told they were fine. She stated that they were all seized. They stated an additional almost $1800 for the calipers only. I declined and stated to just put it back together and I will pick it up early afternoon. Shortly after hanging up I received another call back from Alexis. She stated she was still going to have to charge me for the front and rear pads/rotors since I authorized this the previous day and that the work had already been performed. I acknowledged and was ok with this since I did approve the work. I arrived at the shop at 1:05, early afternoon like I stated. My truck is on the lift with rear and front tires off. I go in to ask for my truck, she stated that I said early afternoon for pick up. 1:05 is early afternoon to me. I asked why there is still old rotors on the back when I was told on the phone that the front and rear pad/rotors were already replaced. Alexis told me that they took the new stuff back off and put the old back on. I inquired about the logic behind this. The manager, Philip stepped over. I said to put it back together and I will pay for the work that had been done. I ended up paying for front pads/rotors. She stated they were having a hard time getting the calipers back on the front since there is new pads. I went to Art's auto and picked up all four calipers to change them out the next morning. When I took the front calipers off, I was shocked to see the lack of work performed. On the invoice I was charged 269.98 for pads/rotors which "includes cleaning and lubrication of brake components." They put brand new pads on, did not replace the shims with the new ones, nor did they clean or lubricant the old existing. They did not clean the slide pins at all. I went in and spoke to Alexis about this. Philip was off that day. I brought the old calipers in to show this lack of work that I was charged for. When I came in, I was polite, asked to speak about my bill and a concern I have to work that was done. I asked to speak in private so the waiting room people would not hear about the kind of work that was done. I was told that I would hear back from either Philip or his boss Dan. I did not hear back from either about my concerns of doing honest, good faith work. I 100% will not trust this place to do work again, nor would I recommend anyone else use them unless it's just putting tires on. I attempted to allow them to make it right and hear my concerns, which they chose not to do either. Disappointed to say the least. I wish this would let me post the pictures of how nasty the shims and slide pins were.

You would think after spending over $1400.00 for a break job the fluid would be a concern, but…read moreafter a phone call I was told to bring it in so they could finish filling the reservoir! Also, the oil change service on Garfield, totally different and not for the better. The check off list that Marsh used was appreciated by me, attention to detail! Never again! Maybe it's just me, but locally owned business that have operated forever and then sell to out of state or big business just seem to go to hell, but what do I know after doing business with them for 50 plus years!

I called Cliff's this morning with a front tire on my rental car that was losing 10-15 psi of air…read morepressure per day. They saw me right away, spent 40 minutes testing the tire, and determined that the problem was that the tire simply had reached the end of its tread life, rather than needing a leak repair. They charged me nothing for the 40 minutes they spent. I was able to exchange the car at the local rental office after explaining the tread problem. Thanks, Cliff's!

I stopped by Cliff's Automotive to ask about replacing the thermostat on my 2017 Jeep Wrangler. As…read morea first-time customer, I was hoping to get a general idea of the cost for the repair, including an estimate for parts and labor. Unfortunately, my experience wasn't very welcoming. I was told they don't provide quotes unless the vehicle is in the shop by appointment. When I explained that my Jeep was already there, I was still met with a dismissive response. I also asked for a rough estimate on the cost of the parts and was told they couldn't provide any information, only that labor was around $150 per hour. I completely understand that every repair is different and that an exact quote may require an inspection. My disappointment wasn't with their policy, it was with the way I was treated. The interaction felt abrupt, unfriendly, and lacking the customer service I would expect from a business trying to earn a new customer's trust. A little kindness and professionalism go a long way. Even if the answer couldn't change, a more courteous approach would have left a much better impression.

We just had new shower doors installed by Twin Bay Glass. I absolutely love this company. Their…read moreemployees are so professional and the work is above my expectations. I would recommend them to anyone looking for glass services.

Great service. Great employees. Best glass company anywhere. I've had a shower door installed…read morewindshields fixed and replaced. Always happy with results.