Short answer: poor communication and no one showed up…read moreto the appointment. Poor service, would not recommend to anyone. longer answer: My AC had stopped working so I had called this company to try and get it fixed, I couldn't meet with anyone the day it broke so i had asked to see if there was a time the following day , I was told that someone would contact me and schedule an appointment. I got a call that afternoon about scheduling an appointment, I was told that they would be able to come between 8-10. I gave my information and according to my call long I didn't talk to anyone after that. I got two confirmation emails about the appointment. The next day rolls around and it's around 8:10 ish and I call to give my gate code ( since I forgot to give it during the last call) realized They didn't' open until 9:00 that day so left a message and waited. called and gave my gate code and asked if there was an eta on their arrival. the person I talked with said they would ask for the repair person to call me with an eta. I waited Until around 10:20 and then called again since I had not gotten a response from anyone. Another person answered and I had to give all of my information over again ( had to do this about 6 times wiry different people). they tried to reach out again to a technician and said someone would contact me soon. 10:40 rolls around and no response, needless to say no one could help me since they couldn't get in contact with any technician and couldn't tell me what was going on. I called a different service and canceled this company since there was such a lack of communication. About 4-5 hr later another person calls me from this company ( the person I had scheduled with yesterday had a different number from the website number for some reason) and told me that I had called her again and canceled yesterday because no one would be able to come ,( my call long only shows one call where I actually reached her and we just talked about scheduling) there was no cancellation email or text saying the appointment had been canceled , no one during the morning mentioned that the appointment might have been canceled so I was unaware that that was ever a possibility, and I has no recollection of even talking about that. The worst part is that Diana made me feel like it was all my fault and I should have been aware of this the whole time. I felt very upset and it seemed like she was blaming me for her mistake. We hung up , and a few minutes later she had the gall to ask if I wanted to reschedule, after the poor service and lack of communication. Needless to say if I could I would rate this zero stars but I can't, the only positive was a few of the people I talked to in the morning seemed to want to try and help me, the rest made me feel like I was bothering them

Maintenance Unlimited was prompt, responsive and more thorough than any of the other HVAC companies…read morethat we have used in the greater Atlanta area. We signed up for a one year maintenance contract to check out our system twice a year, and the price was less than half of what we found at some of the competitors. I strongly recommend them!

Hires contractors to do work and collects money from clients and never pays the companies that…read moreACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost!

Please read this complaint, as well as previous complaints on Yelp and sites like the Better…read moreBusiness Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.

I turned on my A/C unit at 2am Tuesday morning - for the first time ever this summer - thanks to a…read morebad stomach flu or food poisoning. I had chills and fever. So imagine how much worse I felt when I went downstairs the next morning - only to discover that the entire downstairs was flooded. ARGH! I turned the unit off and scheduled an appointment with my regular A/C guy. He said he wouldn't be able to get out until this Saturday - but since the whether was so mild - and would be until Saturday - he recommended just shutting the unit off until then. No worries, right? So I turned it off. Only to discover yet another puddle of water overflowing into the family room again the next day. I figured I needed someone ASAP . . . so . . . I went on nextdoor.com and found a posting with several replies / recommendations - and Wade Heating was one of the posts with a glowing recommendation. I called about 5 minutes after 5pm - and left a message for the after hours team. A service technician called me back less than 20 minutes later and quickly put my mind at ease. He was kind, patient and courteous. He asked me several questions and took me a through a checklist of trouble-shooting tasks. He did not attempt to alarm me - like a less scrupulous person might have done - and explained to me why I might have been seeing the additional water a few hours later. He suggested that I give the office a call the next day - and I did. Great customer service so far!

I SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE AND SAVE YOUR MONEY…read moreI have used Wade Heating and Air for years. I assumed they were giving me the standard pricing and didn't do my research. I had one unit go out in Sept of 2017 and the other in 2019. I have spent well over $15,000 on two A/Cs and two furnaces. It was a rental unit so I went with the cheapest route. They kept calling me back to increase the price. How does a new A/C unit NOT fit an older furnace? It looks like you taped the two together anyway!!! Now it's 2020 and the house is being sold. The home inspector states the downstairs furnace doesn't work. I am 2 hours away and working so I call Wade heating and air. They come and put 2 AAA batteries in the thermostat and it works. Anthony there at Wade charged me $24.36 FOR 2 AAA batteries!!!! I understand the $79 service call charge but who do you think you are charging me $24.36 for 2 AAA batteries. I looked back on the 2 furnaces and air conditioners that I purchased and was way overcharged for those also. I will never use wade heating and air again. I would recommend you take your business elsewhere and save your money!

Installed mini-split improperly resulting in over a thousand dollars in leak repair; removed…read moredownstairs filter causing thousands in coil damage; ignored multiple communications to make it right under warranty. Terribly handled and I don't usually do reviews, let along give a bad one, which tells you how abysmal this was.

This company installed heating and condenser units in our new community in Chattanooga and we have…read morehad nothing but problems no replies to fix the problems in the list goes on

Robbie & Steve's Team (Dylan, Bonnie & Lou) is amazing, really honest and will not overcharge you…read morenot change anything unless really needed. Dylan was the best and got my AC running better than ever before.

They have replaced 2 of my furnaces. Recently I called them about a repair. The technician came and…read morereplaced the control board. They charged me for labor and service call fee although on their invoice it clearly says " If it is for a second opinion or diagnosis only we will gladly waive the service call fee" I called them twice regarding this but they refuse to waive something that they promised. I won't be using them again.

Excellent service and very good price I will hi recommend…read morethis guys Thanks bunch and I will do business again*****.

What a wonderful experience with this company! They were able to get us in same day for our air…read moreconditioning fix when no other company could get us in for over a week. Great service, honest company, what more could you ask for. Definitely not someone who is going to take advantage of you and will do the best thing for you and your home. You can tell he always does the right thing and will fix your house as if it's his own. Definitely will be my first call if we were to have any issues in the future. Thank you so much Eddie!

This business nearly BURNED OUR HOUSE DOWN. We purchased our home in Oct 2019. Our upstairs…read morefurnace began making noise and vibrating. We had a home warranty company come out, and they couldn't determine the issue. Well, a few weeks later our fire alarms went off since there was smoke billowing out of our 1 years olds bedroom. The wiring had apparently begun smoldering. We called out the fire department, and fortunately, the whole home didn't burn down, and our boy didn't suffer smoke inhalation. A minute or two later could have been a tragedy. I have just now looked at our old AC records provided by the Seller. I wanted to see the specs on the system that was installed. The plenum has completely failed and now we have to replace it. What I also found was that this company INSTALLED THE OLD FAN AND BLOWER MOTOR TO REPAIR OUR ATTIC FURNACE. To be clear, the basement unit failed, and they took the used parts (of a 20 year old unit) and installed them into our attic furnace!!!! NEVER hire this incompetent company. I am thinking I just might sue them for negligence. The newly installed unit was shoddy, and the repairs were negligent.

The absolute best. The service was very professional, and he went over and beyond the call of duty,…read moreand the price was extremely reasonable.

Long time customer here. I had an issue with a new HVAC system they installed where the furnace…read morewouldn't turn on at all and I called them to Come out and never got so much as a callback to say we're busy or anything. It was unusual so I called again and still no response so I can't stand by this company when I can't count on them to backup their products

Fast appointment scheduling, professional and knowledgeable service and staff, and a great…read moreinstallation experience with follow-up check-ins at a good price. And of course, our house is cool now. Highly recommended!