Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

I called Lonnie King for a full toilet replacement and he responded very quickly. He offered to…read morecome out the same day, but I wasn't going to be home, so he gave me several other appointment options. He came right on time for the appointment, offered a fair price, and got right to work. It literally took him 55 minutes from the time he arrived at my door, to remove the old toilet, fully install a new one, and send me an invoice. The invoice had a full description of the service, with many pictures, detailing each step of the job that had occurred. I'll definitely be using him for all my future plumbing needs!

Lonnie King came same day (even though it was in the evening) to address a leak under my sink and…read morereplace a shower catridge. He put coverings on his shoes to protect our carpet and flooring. Lonnie had to turn off the water to replace the shower cartridge and advised on how to do it from outside the house. I asked him to check the condition of other sinks, related pipes, toilets, and water heater. He provided an honest assessment and I felt his final bill was affordable. I appreciated the timeliness and quality of Lonnie's work. The fact that he came out within hours, on the week of Thanksgiving, was a godsend!

I would highly recommend Reggie the Plumber. From start to finish, the experience was seamless. I…read morereceived a notification when they were on their way and they arrived within the scheduled time slot, which I really appreciated. Cato, Reggie's son and assistant, performed the work. They were very polite, professional, and quickly fixed the issue I called about. Everything is working perfectly now. It's clear this is a well-run, family business that values efficiency and customer service. I wouldn't hesitate to call them again for any future plumbing needs.

Reggie Sr, Reggie Jr, and their whole team are the BEST! Reggie is truly the MAN. He has stepped up…read moretime and again to help my Dad with complex plumbing issues in our historic Avondale home. He has rescued us from a pipe burst crisis and stayed late to install a new sink. He has fixed one of our toilets, our kitchen sink, and basement filter system over time. Last night...Reggie came over to help my father with some last minute actions to prevent another frozen pipe scenario. Reggie the Plumber et al...they are friendly, kind experts who treat you like family. I highly recommend their services to others...although, I selfishly don't want to lose what seems like VIP status. Thank you, Reggie!

I, unfortunately, needed a new heating unit for my little manufactured home. They came out fast at…read morea convenient time to check out my old unit. They had a new unit sourced quickly. Nikos was in constant contact. The install was done by professionals who answered all my questions. I highly recommend.

Phenomenal customer service! Mikos responded to my service request on a Wednesday evening (after…read more8p) and fixed my A/C the very next day. He identified and fixed the issues quickly while explaining the impact the damaged parts had on the system. Great quality and great experience!

Had a water line break due to substandard gray poly piping installed when the house was built in…read morethe '90s, so I knew I'd need to replace the entire underground piping. Compared The Plumb Hero with 3 other plumbers, and all had about the same pricing, but The Plumb Hero co-owner, Jaron, noticed a potential fire hazard from the same piping that was installed on the water heater, and replaced it with the copper piping that is required by code, as well as installing an expansion tank on the heater, all included in my original quote. Most importantly to me, after installing the proper copper piping on the water heater, he was honest when he told me that the old water heater piping didn't look bad, which assuaged my concern about having to re-pipe the entire house at this time. This honesty in a world of scammers was refreshing and really appreciated. Have already recommended this company to all of my neighbors. The other 3 other highly recommended plumbers on Yelp, all with 4.5 stars and up, all seemed knowledgeable and friendly, but I went with The Plumb Hero because they got back to me the fastest with the quote--same day as the inspection--and I could tell Jaron really loves what he does. They were professional, knowledgeable, and fast. They're also very close to Lawrenceville and confirmed that I wouldn't have to pay a service fee the day of the initial inspection. Very satisfied with The Plumb Hero.

The Plumb Hero was great! Quick response to my initial inquiry even though it was a weekend…read more Came out the next day and fixed my problem immediately. The technician was not only skilled and knowledgeable, but also courteous and gave helpful suggestions how to avoid the problem in the future.

Great diagnosis of the issue, what was causing it, etc. They met my request easily, and with…read morereasonable pricing. Will be hiring again in the future for some other planned projects.

Immediate service. $69 service fee to come out to look at the issue and then if there is work to be…read moredone it would then go to the service. The plumber that came out and took a look at our place was pretty good. Explained thoroughly with what we had and the typical issues. Overall, it's not bad looking working with liberty. I needed something done quickly and they helped out. I used Yelp to schedule my appointment and it was very convenient!

I was excited to find someone in our neighborhood to fix our freezer but unfortunately, after…read morescheduling an appointment a week out, they no showed and have yet to return my phone calls to reschedule or understand what happened. Based on other folk's reviews, it looks like if they show up, they'll do a great job. If you've got the time to sit around and hope they'll show up, roll the dice! Things happen so happy to update my review if I ever hear back but it's been a full 24 hrs since our appointment and I haven't heard a peep.

We had a technician to come out and look at a beverage fridge that wasn't working for our youth…read morehockey team (it is in our locker room). He was pleasant, detailed and on-time. The price was extremely reasonable as well. I will certainly call Mr. Fix It for any other appliance repairs! SCS Saints Hockey Team

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Total transparency from start to finish, pricing was great. Work was excellent and they even…read morefollowed up with me a couple of days later to make sure everything was going good and that we passed inspection through the county. I highly recommend them.

Alex is such a great job responding quickly and scheduling an appointment next day to replace my…read moretoilet. Very professionally, he assisted me pick out the right toilet and accessories I needed for the job and space. Once Alex showed up, he can prepared with everything he needed, removed existing toilet, and installed the new one in under an hour. I appreciate his quickness, professionalism, and communication. Highly recommend!

called Roto-Rooter to handle a few bathroom repairs replacing the overflow valve in my toilet, a…read morefaucet, and the toilet's shutoff valve. Nothing out of the ordinary, just standard plumbing work. The technician Suman who came out was genuinely great. Professional, courteous, and clearly knew what he was doing. No complaints there whatsoever. The problem? The quote came in at $1,300. For those repairs. I nearly fell off my toilet (the one that still needed fixing). That pricing is simply impossible to justify for the scope of work involved, and I couldn't in good conscience move forward with it. It's a shame, because the service experience up to that point was solid. But when your pricing is this far out of line with reality, it makes it hard to recommend or return. Do yourself a favor and get a few quotes before committing to Roto-Rooter.

Very knowledgeable and professional technicians. I have used this location twice. Very prompt with…read morescheduling and providing quick estimates.