Hires contractors to do work and collects money from clients and never pays the companies that ACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost! read more

Buckhead Plumbing & HVAC - Jobs from 2021 still fighting for our money in 2024!!! - Plumbing Near Me - Atlanta, Georgia

Please read this complaint, as well as previous complaints on Yelp and sites like the Better Business Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man. read more

Buckhead Plumbing & HVAC - Screenshot of Steve's website claiming he's a licensed plumber (has since been deleted). - Plumbing Near Me - Atlanta, Georgia

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Just wanted to chime in here with my experience with Steve. I had a really bad experience similar to others on here. So Steve gets his customers by being quick to respond. I was on the fence using him because I saw some negative reviews on here. Should have gone with my gut. But he was quick to come out and I thought maybe this guy just had some growing pains in his business. What I can conclude is 1.) He hires people who are not licensed when he claims they are, at least when it comes to plumbing. 2.) Like others, you might get lucky and he might have a guy that knows enough to get the job done. However, if you are one of the unlucky ones prepare for disaster. 3.) Expect his prices, at least with plumbing, to be about 30% higher than a big name company in plumbing. He also will quote a price and then change it after the work is done by not just a few dollars but 15% or more than the already inflated 30%. In may case, I am skilled and know what work and labor are and knew I was being gouged already, so I kept him to his original quote. 4.) If you have a problem with Steve, yes he is responsive, but no he doesn't take responsibility for the shotty work his people do. Or at least isn't that sympathetic. He is very defensive. 5.) He only gives three months warranty on his work where most plumbing companies give a 1 year warranty. So to my experience, I had him come out and repair a ceiling leak. Wasn't too bad but had a feeling it was something easy to fix. Turns out one if his guys opened our ceiling and the builder had not capped a drain that should have been capped. Okay, no big deal. The problem is the job wasn't done correctly and after he left I had an enormous leak. The guy who did the work didn't even turn the water on to test. Because when I did a few days later in our guest bathroom, we had a nightmare of leaks with water running down our ceiling joists. Terrible terrible Terrible experience. I had already had the ceiling repaired from the leak so not only did I have a leak 5 times worse than what started but I had already repaired my beautiful ceiling. Steve was responsive. When I wasn't happy knowing that this had been shotty work done he kept saying we do the best we can don't be upset yada yahda The appropriate response for any business owner that is competent should have I am so sorry for what you have gone through, This is terrible I feel very bad this has happened we will be right out to repair not only the issue but the ceiling too. It will be done correctly and I will over see it's done right. YOU WILL NOT GET THIS RESPONSE WITH STEVE. ONCE HE HAS YOUR MONEY, YOU ARE SCREWED!!! So Steve did come out. We opened the ceiling and low and behold shotty work was done. My drain line was cut and left open and it was spilling sewage into my ceiling from the guest bathroom upstairs. After much pushing, Steve agreed to fix the damage to my ceiling. He said his new guy had experience doing this and they could get it all right. With Steve it's all lies with him. They don't know what they are doing when it comes to plumbing or sheetrock work. I had to get the repair professional done. 4 weeks later, I came home to a my ceiling leaking again after the 2nd repair. I am attaching the picture of the repair. Now you will see an arrow in red. This is what was discovered by my new plumber. No purple meaning they didn't even glue one side of the elbow they used and dry installed this. Sickening work from this guys. The other side does have purple so this is what you will get half ass work from them if you are that one 3 customers he services. Who knows if the other work he does even holds for other customers for more a year. Wouldn't be surprised if others who have written positive reviews have problems later. I texted Steve letting him know his second repair did not work and four weeks later I now have a huge mess leak in my house. He never texted back, no warranty no response no refund. I reached out to Greenlee Plumbing and have had excellent service. I am not staying Steve may not be licensed. I am not saying that things don't happen and sometimes contractors screw up. I am saying that a solid company with a warranty that fixes the damage they made worse and repairs anything that was damaged due to imperfect work, should be a no brainer for a business that is looking to have a good reputation in the industry. Even if you have to lose money for the mistake you made with a customer two or three times, you should be doing everything to try and resolve it and be very apologetic to the mess that made for the customer who in good faith, hired you believing you would provide great quality and service and have their back. Steve Malone is the owner of Buckhead Plumbing and does have other companies when I looked him up. I will be complaining on the BB and adding to any other reviews I can because this has cost me 15 plus hours of headaches out of my life and absolutely mess of money. read more

Buckhead Plumbing & HVAC - Missing PVC glue on one side. - Plumbing Near Me - Atlanta, Georgia

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SCAMMER ALERT! Was charged $750 for 1.5 Lbs of freon. Service call is $79. Freon is $149 a pound. Total amount is $303 + tax. Steve-Owner refused to issue a credit for the $400 over charge. He offered to deduct the $400 if I bought a new HVAC system. They refuse to provide me with a receipt/invoice detailing the charges. read more

We're in the process of selling a home with a quick close. My real estate agent reached out to Steve on Monday to clean out the sewer line and his crew completed the work the following day. Professional staff. Great communication. The company was our advocate and got the job done so we could meet the new homeowners demands prior to closing. 5 STARS. read more

Terrible terrible terrible. I recommend them to my brother in law after looking them up on Craigslist. They literally destroyed his ceiling over two repairs of fixing a drain leak. Four weeks after the second repair he comes home and sees water all over his floor again. His beautiful ceiling he had repaired twice, destroyed again. Please please please Steve go out of business for the sake of customers here in Atlanta that have suffered from you and your terrible crew who have no clue what they are doing. I'm devastated for my brother in-law and his family right now. read more

Called Steve and he sent out a guy to fix a leak the water company said I had. Guy shows up, tells my wife that the water pressure valve regulator was the the problem and replaced it for $375. I thought it was strange since there was no leaking inside the house where the valve was, but I wasn't there to talk to the guy so not much that I could do. The guy also mentioned to my wife something about the water heater, which wasn't that old and was working fine. I thought that was odd. About a month later, my water bill is still sky high. I look in the basement and my water heater, which had been fine, is now leaking. I look at the valve they installed, about 20 feet away, and it's still dry. I then look outside the house, and see water bubbling in the yard. I call up Steve and he said it would be 2 days until they can get there to look at the problem. Since I can't wait that long, I then look up some videos on YouTube and figured out I had an outside water line leak. I dig around the yard and find the source of the outside water leak. I turn off the water at the water meter and then buy some parts from Home Depot and order some other parts Amazon to fix the problem. Steve finally sends a guy out a couple of days later and they tell me they need to replace the entire line to the meter, about 200 feet away, for $4,350. That evening, the last parts I ordered arrive and I repair the leak. All the parts in total cost me less than $40. As for the hot water heater, I pumped up the pressure on the expansion tank so the leaking has now stopped (thanks again, YouTube!). So here are the reasons why I gave them 1 star: 1) They misdiagnosed the issue and replaced a pressure valve that I suspect was working. 2) I suspect they dialed up the pressure valve and messed with the expansion tank pressure so the hot water heater would start leaking. 3) An estimate for replacing an entire line when all I needed was a line patch. Again, the estimate was for $4,350; I fixed the problem myself for $40 in parts. 4) After notifying Steve that I no longer needed his services, he leaves me a very nasty voicemail. They are incompetent, dishonest, insanely overpriced, and rude. I will absolutely never use their services again. read more

Avoid at all cost! We had a water heater issue and hired Steve Malone's company to install a new one in 2017. The work was completed and everything seemed to be fine... Fast forward to this year and we are in the process of selling our home. The inspection report comes back and, I kid you not, says "this water heater does not appear to have been installed by a licensed plumber". Without getting too technical they installed the exhaust upside down and was leaking carbon monoxide into our home for three years. Inspector's photos show clearly where the carbon monoxide leak had corroded the top of the water heater. We are nothing but lucky it didn't cause any health issues to our family. The buyer says this has to be fixed ASAP or they will terminate the contract (for good reason). Naturally I call the company to come out and fix what is clearly their error. They send out a technician, who takes one look at it and says "this is terrible. Totally incorrect installation". He apologies and says they'll be in touch on how they'll fix it. Then Steve gets involved. He says it was a "beautiful install" and the exhaust was installed that way because that was the only way to fit a water heater of the size we had previously our crawl space...like I should have known this was going to happen. You are the expert! I trusted you to do the job properly! If its going to cause a problem, tell me! Use a different size (which clearly was an option as you'll see below)! Literally anything! I ask Steve what kind of beautiful install fails every code there is and needs to be fixed 3 years later. He had no answer, but didn't budge. At this point he knows he has us over a barrel with the closing in a week and charges us $2,000 to undo their mistake and install a new, smaller water heater. This is my first ever Yelp review but I felt compelled to get this out there. Two weeks later I'm still taken aback by the audacity of Steve. This is not a guy who has the client's best interest in mind and would rather lose a customer forever than admit his own mistake. Can't do business with people like that. read more

Subcontracted the installation of our HVAC unit to an inept installer. I've had multiple people look at the system and tell me what a bad job this company did. Would never recommend working with Steve Malone. read more

I called several companies from yelp after my pilot light went out and my Nest thermostat wouldn't work. All said 1-2 week wait, not going to work for me...Steve answered the phone and had his tech over the same morning! They quickly diagnosed and fixed the problem, no problems. Will definitely call again if future issues arise. read more

The good: I called Steve on a Friday morning with an emergency - water was leaking from the kitchen sink through the floor into the room below. He had someone there within a couple of hours who diagnosed and fixed the leak. The not so good: As part of the fix, a hole had to be cut in the drywall ceiling of the room below the leak. As it needed to dry before it could be fixed, it required a return visit. I was told they could come back the following week to patch it up - this was not a problem. After a number of calls over two weeks without a commitment I hired someone else to do the work. And although patching the hole wasn't an emergency some basic follow-up would have been appreciated to know I was still on the radar. In summary, good job fixing the problem, not so good with the cleanup. read more

HORRIBLE!!!! STAY AWAY!!! SCAMMER!!! went from $1795 for a hot water heater installed and the old one taken off to to oh you need a new stand and a new hose; etc etc. Ended up costing $2495. Way over priced. Took multiple texts/calls to get an invoice. Steve just wanted to give me a text. Unprofessional. Steve gave me the creeps the way he walked in my home and looked around. He prays on the elderly, too. Just Stay away! read more

Buckhead Plumbing & HVAC is your #1 choice for AC work if you like poor workmanship, excuses and being overcharged. I needed a new HVAC system and called for a second quote. Instead of making a site visit to review my existing unit (a 2 Ton system) Steve insisted on he knew what was best. I encouraged him to visit, but he was adamant that a 2.5 Ton system was best. The price was good so I went with them. The 2.5 Ton system was too big for the space so rather than returning the system and ordering the correct size, they installed it. Upon installation, Steve charged me an extra $250 to move the drain pipe on the hot water heater which was now in the way because he installed a too big of a unit. In addition, moving the drain pipe which only required him to rotate the pipe (found out after the fact from the installer). In addition to charing extra for the drain pipe relocation, he charged extra for the CUSTOM DUCTWORK they did. HA!!! Fast forward about a month and after two service visits from the thermostats not being wired correctly. My CUSTOM DUCTWORK is now completely wide open at the seems with 75% of the cold air blowing out in my garage, not even getting into the duct. We were in the process of selling our house and of course the duct work needed to be repaired. However, we also failed the inspection because the drain pipe they relocated because they installed a system that was too large would not open now. The pressure value was touching the air handler with no way of opening! I called Steve to inform him of the poor workmanship and the issues that he needed to fix. Steve tells me that he will give me a deal and fix the work for $800! Lucky me, I can pay you an additional $800 to fix your mistakes. I hired another contractor to disconnect the hot water heater and rotate it in order to allow the drain pipe pressure value to properly open. It cost me $200. Also, the CUSTOM DUCTWORK, I replaced myself which cost me all of $40 to have a custom plenum made. Something he could have done in the first place rather than trying to tape together used pieces of ductwork and touting what a wonderful job he did on the CUTOM DUCTWORK. My advice, go to a more established company with an actual team of installers, a service department and experience to stand behind their work. Steve hires whoever he can to throw a system in for $300 and shows up only to pick up the check. Good luck. read more

Highly Recommended, Reasonably priced, Reliable, Efficient service. I googled and Steve was the top 5. Two prices were in my range. He reached out to me daily to see if I had gotten anyone to replace my unit and reassured me I would be satisfied. Steve dropped his price to ensure he was able to get my business. He was at the site as stated and the work performed exceeded my standards. Since I was unable to come to the site he ensured I got quality pics of the work performed. It's evident that they take pride in the work they do as it's a representation of the company. He ensured me if I had any issues they were only a phone call away whether it was for the unit, plumbing, electrical, or small repair. He also made sure I knew all about my warranty. Great job Steve and his crew. read more

Buckhead Plumbing & HVAC - Love my new unit at my rental. Happy tenants Happy life - Plumbing Near Me - Atlanta, Georgia

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I gave Steve a call at around 9am because one of my toilets was not properly flushing and kept getting clogged. He gave me an estimate for each possible scenario on-the-fly, and I asked him to please proceed with whatever it takes. I texted him my name, address, and phone number after hanging up. Three hours later, I get a call from Steve telling me that everything is taken care of and working perfectly. I go home to test, and sure enough it's working again. I was expecting to wait at least a few days, but he had a guy that happened to live very close to me and they got it done before I could even grab lunch. Very impressed by the customer service, response time, and reasonable prices. Will be calling them again any time I have HVAC or plumbing issues. read more

If I could give this company -1000 stars I would! Please do yourself a favor & STAY AWAY from Steve, Greg, JJ & their whole crew! This company is an absolute farce! Working with them has been an absolute nightmare! We had 2 small leaks in our ceiling downstairs & called them to diagnose & fix the problem. It was on the bottom floor & Steve assured us that they could also put the sheetrock back in & mud it to where it would look like "nothing had happened", as in order to diagnose they would have to cut a hole in our sheetrock. Greg came out & incorrectly diagnosed the problem, as after his "work" & "fix," the next day we had 14 leaks in our ceiling!!!! Yes you read right--FOURTEEN. We called Steve & he & JJ came out the next day to "fix" this problem that Greg created. JJ & Steve stated that Greg had misdiagnosed & thus created a bigger issue, but assured us that they had "fixed" the issue. Then Steve left & JJ was to put the sheetrock back up & mud the ceiling. He spent HOURS there & had very thick lines where he had cut into our sheetrock (please do yourself a favor & look at all the pics because you just won't believe that this is real). He kept telling me that if I just paint over the lines I won't see them (he must think I look like a fool). I kept telling him that it looks horrible & that he needs to fix it to where it's satisfactory. He used an electric sander WITHOUT any plastic to protect our house & furniture, which left our WHOLE downstairs covered in white dust--we had to deep clean absolutely everting downstairs such as our couch, curtains etc. (again, please view the pictures that I'm posting because you will be absolutely shocked!). After many, many hours & no improvement in the sheetrock JJ just left. It looked horrible (again please look at pics). The next day we called a painting & sheetrock company to fix our ceiling. They told us that JJ didn't even have the new piece that he put back in big enough, as there was about a 1.5 inch wide & 12 inch piece long of just pure mud in our ceiling (not attached to any sheetrock as he did not cut it the proper size)--Again, please see pics of this to believe it. JJ had also left wet paper towels & other junk in our ceiling. And this is from a guy who told me he had 20 years' worth experience in sheetrock repair & mudding (yeah right! What a liar--I don't think the guy had ever done this before!). So we paid this other company to redo our ceilings again to fix the mess JJ, Greg, & Steve created--we had to repaint our whole downstairs ceiling (living room & kitchen)...and what do you know?! A month later our plumbing issue is back again as another leak popped back up today. To say that we are livid & irate is such an understatement! JJ & Steve & Greg told us they are licensed plumbers but I really question the validity of that since they clearly can't only fix the problem, they actually just immensely exacerbated the problems! If you want a total mess & nightmare, this is the company to call! Just as a side note too--as you read with other reviews--Steve will quote you a fee but then after the work is done, will find "reasons" to go much higher. He can't be trusted on so many levels. read more

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After 2 weeks of researching and about 10 contractors/estimates later, I decided to go with I Buckhead Plumbing & HVAC. To be honest, I was apprehensive--very professional, colorful and engaging ads, clean/professional webpage with alot of accreditation....I thought, "they are going to be super pricey!" Out of all the estimates I received, Steve's price was fair/affordable, he was willing to work with me. He was very reassuring. He answered my many questions confidently and was consistent. Replacing these kinds of things are very pricey and I went back and forth deciding on who to do this project with. Steve was available for my questions, gave me alot of information, was SO patient and friendly. He worked with me so that the project was affordable and he was adamant about doing business. They installed my new A/C unit, the team was very polite and professional. They cleaned up where they worked (big deal to me) and checked in periodically to update me on the project. I have a few more projects with my home and I will definitely be in touch with Steve for those!! It's freezing in here by the way...thank you!!!! :D read more

Based on the glowing reviews on Yelp, I called Buckhead and two other highly-rated plumbers for an estimate on running a gas line to my new gas grill. The other two came out and gave me genuinely estimates. Both were around $600.00. Buckhead was too lazy to come out and look, so they gave me an estimate over the phone, after asking me many questions. Their estimate? They said it would cost "about" $1000.00, "but it could go to $1300.00! Yeah; they're in Buckhead, so I'd expect them to charge more, but twice as much?!? I think not. So between the laziness and the ridiculous price, I won't be calling Buckhead again. read more

I would use and recommend this company for plumbing and HVAC repairs. My air conditioner stopped blowing and Steve sent Craig out to service my unit. The unit was 17 years old and after comparing the options and cost, a new heater was needed. The delivery and installation was on time, work was professional and price was fair.. I had recently had major plumbing work done by Estes and when Steve and I spoke about the plumbing repair he quoted a price of a little more than 1000 dollars less then I paid! I wish I would have found this company sooner. Thanks Steve and Craig for a job well done! read more

Pros: Steve is responsive, talk friendly, and emails fast enough! And he do try to fix the issue after he made a mistake. He might be a nice guy and he do good jobs, however, my new year is ruined by him. I sent several quotes online on Sunday Dec/27/2015, Steve give me the best and clear price estimate for pressure test of my gas line. Considering he has good reviews as well on yelp so I scheduled him on Monday(Dec/28/2015) for Wednesday afternoon. And on Tuesday(Dec/29/2015) I DO EMAILED him mentioned my gas meter is locked so I have to start from pressure test and he responded me he will be at my place around 1pm-3pm on Wednesday. On Wednesday(Dec/30/2015) he called me around 1:15pm saying there could be some delay due to some hard work, but he will definitely fix my gas line on Wednesday. I said it is understandable I can wait. Around 3:45pm he still not showing up so I decide to call back, and he tell me he can't come today.... With a shock, he continued saying he can't do the right pressure test since my meter been locked on! So basically he used good quote to make a schedule and after two days he said sorry I can't fix it. He do tried to fix this by referring another technician who can do the right job, but the other guy clearly told me no matter how I will not have gas till the next week! I also immediately tried to schedule another companies but no one can fix it by next week due to the time I lost with him. I have to enjoy the cold, rainy 2016 new year without gas (no HVAC, no hot water, no cooking.) read more

I found this company on Yelp earlier this summer. I absolutely 100% would NOT recommend this company based on the following experiences I had: 1) June 27th: I called Steve Malone and we agreed on a definitive price. 2) June 28th: Craig come out to my home to fix the repairs. One of the issues we had was a leak from the pan, coming from condensate drain line. 3) June 29th: I paid Steve the balance due. Regarding costs, I would not recommend him for the following experience: 1) Steve was not upfront about costs (i.e., a $75 service call) - I have since found out that companies often apply the service fee to the work performed; 2) the discount that he had indicated when we first spoke was not reflected on the bill (i.e., because there were 3 units, he was going to discount 2 of them for the tune-up); and 3) his costs were REALLY high, i.e., it was $89 for an A/C tune-up that did not include an air filter. He charged an additional $25 for each air filter! I have since found out that other companies do not do that. 4) June 30th: We discovered from a leak in the ceiling that Craig had not fixed the issue! So, I called Steve. His initial reaction was disappointing - that is, he insisted that the job was done correctly and it had to be because of my "old house". The house was built in the 90's. After I adamantly insisted that he needs to come and fix the issue which we paid him for, he said he could not come out on the weekend, so it would have to wait until Monday, July 2nd. This lack of availability is the down-side of working with a one-man company like this. 5) July 2nd: After repeatedly calling, Steve finally answered the phone, and indicated that he would be at our house no later than 6pm because he had a big job in Buford. He never showed up, and didn't return my calls. Again, this reflects the down-side working with a one- man company like this. 6) July 3rd: I called Steve first thing in the morning. After many calls, he finally returned my call around noon, only to say that he was still tied up with the big job in Buford, and would be at our house no later than 4pm. Then when I called back again around 4:30, Steve indicated that he would be there no later than 6pm. Craig got to my house that night at 8:15pm. At least he was honest enough to admit that he did not unclog the condensate drain line thoroughly. He says it has now been done properly. Very disappointed all the way around. The advantages of the larger firms is that the price is firm, you know what it is upfront, and, if anything goes wrong with their work, they have a large enough crew to send someone out the same or next day. read more

I called Steve last week requesting a quote for a new hot water heater for my condo. He has very prompt, professional and gave me a reasonable quote for a new hot water heater to be installed and have my old one hauled away. It also included a new pan below the new water heater. One of his subcontractors, Joel, came today to do the installation. He was efficient, thorough, and very nice. It only took 2.5 hours total which was impressed and also included the clean up time. Overall great experience with these professionals. Looking forward to my long, hot shower this evening! I would recommend these guys to anyone I know. read more

Steve came out to my location for heating and AC services and he was able to assist! I highly recommend for his service and knowledge. read more

Can't recommend this company enough. I have used them to fix multiple clogged pipes & drains, they completed a very tricky dishwasher installation, & most recently replaced our air conditioning system and furnace. They are always quick to respond and schedule the repair. They are extremely professional and do a great job at a very reasonable price. There isn't much these guys can't do. Call them ASAP! read more

Steve and Craig at Buckhead Plumbing and HVAC are life savers! We have 5 kids at home and our furnace stopped working last week when it got really cold out. Couldn't have happened before the warm spells we've gotten all winter! It got down to 58 degrees inside our house, and after calling a few other HVAC companies with no response (over two cold days) I got an email after midnight saying that Buckhead HVAC could be out early the next day. Craig showed up right on time and did a really thorough inspection to try to find a glimmer of hope to fix it, no such luck, our furnace was dead. Steve called to let me know that even if they could get the furnace back up and running that it was dangerous for my family and that it needed to be replaced. He was very nice about explaining my options and breaking down the cost. He didn't even hang up on me when I started crying about the unexpected cost! We scheduled a replacement and again Craig was out right on time the next day. It was a hard job getting the old unit out (it was 20+ years old) but he worked really hard and was super patient with my kids and dogs coming and going around him throughout the day. By the end of the day we had a new furnace, it was warm and toasty when my kids went to bed that night and the whole experience was so easy and pleasant. Steve and Craig were great to work with, friendly, professional and kind. I can't recommend Buckhead HVAC enough. read more

I arrived home on a Friday afternoon in late June to find the AC in my house had gone out and the temperature had risen to 87 degrees. My dog was struggling and I was hopeless after calling at least 12 other companies-- none of who could get to me for another few days. Lucky for me I got a hold of Steve and he was working about 1 mile from my house and was able to squeeze me in. Within an hour Craig and Steve had me up and running with cold air pumping...they were also able to give me good options to replace my unit-- but I didn't feel pressured. Really pleased with their service. read more

The team installed a new water heater in my apartment on Peachtree Rd NE. Very fast response (the fastest out of all), effective communications via text and email, fair price, extremely profession and clean installation. Amazing job overall. I am surprised to see several bad reviews. read more

We had a break-in at our home and they came to the rescue to install a new front door. These guys are amazing! Fast service and extremely affordable. read more

I called Steve at 9 AM on a Saturday morning. By 3 PM that day, everything had been fixed and his price was more than reasonable. I would recommend Buckhead Plumbing & HVAC all day long and I will definitely be using Steve moving forward. Best customer service I have ever experienced. read more

For the first time ever I was satisfied with my HVAC installation. Steve gave us a quote, walked us through the whole process, as well as educating us on the best options. He was very thorough in completing his job in a timely manner. I have had my HVAC control system for over a year and had the chance to check out the performance of both the condenser and furnace, which both run smoothly. Job well done and looking forward to the next project. read more

I was listing my condo for sale and was getting errors from my NEST unit. The HVAC had shut off and wasn't working. Not good when trying to sell your home. I called Buckhead Plumbing and they totally calmed me down, came over and fixed the issue. They also took the time to do a complete service and make sure that any inspection before a sale would be perfect. I completely recommend them! Great service. Owner even texted me after to make sure I was satisfied. read more

Completely unprofessional. AVOID. Steve commits to appointment and doesn't show up or call. Rental property has clogged drain pipe - called on Tuesday. Steve said he was booked Wednesday but could be there first thing Thursday morning (asks me to txt him the address - red flag here). I text him Wed. night to ask what time he plans to show. He txts back "call you in the a.m.". Thursday morning and no response. I call and he asks me to refresh his memory and then says that job is just too involved and he can put me on the schedule for next week. Meanwhile I have tenants who cannot use their kitchen sink for days b/c. Avoid Buckhead Plumbing - they are typical craigslist contractors. read more

I would never use this company again! We had a few months of annoyance with them. Summer time they put in new unit and it was working fine. They even ask us to give a recommendation. Later we turned the heat on for winter that's when all our problems started. The unit kept reversing from air and heat. Steve sent the same guy to fix it and he kept making things worse. I HAD to call him myself to get him to come check it out. Honestly the whole time I had to call him for any help. I was more the boss then he was. After two blown thermostats and a switchboard it worked okay. Now we still don't get very good air upstairs and the MOST important is they never hooked back up a critical piece of equipment to GA power credit program box. This job was a joke and I didn't want to write this but there are still so many problems with our AC system. A added bonus I had Steve hold a $100 payment to make sure it would work after. He never took it out until 3 months later. No call to tell us!!! read more

Buckhead Plumbing replaced 2 water Heaters for me, along with fixing a broken shower head and moving an outdoor water spigot to make it more accessible. They did an excellent job. Both Jason and Will were professional and knowledgeable. They explained what they had to do before doing it, and answered any questions that I had. They even fixed a gate in my front yard free of charge. I will definitely be using them again for any plumbing needs. I highly recommend them. read more

Fraudulent company, scam, unlicensed and advertising as licensed. How has he gotten away with this? Obviously he is paying someone off. Misleading, so nice, promised to stand behind work. Gave quote for complete AC Installation of 5200. Well, due to his unlicensed subcontractors, he stated wiring issues from previous job. Then charged me another 250.00 or he wouldn't come fix my ductwork he tore during Installation process. He said they didn't do, really?? Who tears ductwork to spend extra money. Took 2 days to finish, and 2nd day subcontractor asked why unit replaced, I said compressor out and Steve said unit was shot. He said no it wasn't, i have known him to scam people that way. Still hasn't fixed ductwork, loud noisy air coming through vents, and dust and particles of flooring from attic blowing out them, water in pan under air handler, never had I seen water in it. He refuses to come fix it, and said its installed per codes and blowing cold air. Possibly leaking refrigerant in my house, outside unit making screeching noise when cuts on and off. I asked him to fix, because 1 yr labor warranty, he refused. Stated nothing wrong with it. He had intent to fraud me because he isn't licensed and gave estimate, and kept saying he thought I was single, after my boyfriend stepped in. Said I wS harassing him now cause I want it fixed correctly, and I was pi... ng him off. I am filing suit against him. Really don't understand how someone rips people off and police can't charge them.. read more

Steve and his crew are top notch professionals. I got quick turnaround on a quote request and Steve was able to get someone out to me promptly within the same day. Conscientious and personable staff with the expertise to get the job done right the first time. They earned every one of those five stars. read more

These guys were recommended after my last contractor half-assed a job and bailed. Steve talked to me that day and had someone out there the next day finishing a HVAC install, sheetrock, and a complete flip. While it says Buckhead Plumbing, Steve does it all. I tried it the cheap way on my own and wound up spending more. Steve was a life saver and cannot recommend him enough!! Responds at all hours and has simply been the best part of this whole renovation. If your like me and have gotten frustrated with trying to find a "reliable" contractor/do it all guy, Buckhead Plumbing/Hvac is it!! read more

Steve and his crew came out to put in a New HVAC system. He was so professional and had the best price of everyone we called! He has a great warranty and really made us feel comfortable about our purchase. We will be calling him for any home repairs to come!! read more