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    Howard's Rv

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Fun Town RV at WinStar

    Fun Town RV at WinStar

    (24 reviews)

    Probably 2nd or 3rd time I've ever written a review.. I only would write one when it's superior…read moreservice. If I couldn't give a (5 star) review, I wouldn't waste my time. So much "good" to say about this place. A couple of weeks ago we bought a 2025 Rockwood Signature from them. And we've had nothing but a great experience from start to finish. Salesmen: Nathan & Carson Nathan was probably the kindest (most non-pushy guy) ever.. But yet wanted us to leave in the RV that best fit us and our needs. He really made it easy... Such a good guy.. And the young man, Carson was assisting him, perhaps a new young salesman there, was terrific. Such a great, fresh young face to see in sales. So polite. Rare to see those young men in those positions, so professional and kind. Finance: Kenneth. Couldn't have had a better person. Extremely thorough. Professional. Friendly. Real. Enjoyed it, unlike most (finance meetings) that I've been through with large purchases. Walk Thru: Jillian (( 5 star )) Hook-up / Send off: Shane (( 5 star )) Two people that fit the profile and exceed the standard of professionalism there at Funtown Winstar. It just got better with each employee, each step along the way. After getting the camper home, we had an issue with the "auto leveling system".. It was not leveling, and continued to show a system error message.. I knew it wasn't (operator error) and had to be a system fault. We'd only had the camper 2-3 days when I called them to inform them.. Carson, the young man I referenced earlier, helped me as best he could over the phone, on speaker with another employee... He guided me (over the phone) with possible error reading fixes and helped me reset the zero-level.. But all to no avail. He got the manager to call me back which in turn had someone come right out to me that evening "after hours", at no charge at all. The real 5 Star employee: Todd Pittman!! This guy.. Wow.. He came out that evening! To my location! He found that the leveling system in fact wasn't working properly, nor was it charging properly from the solar charger. He promised to do some homework on the system, make a few calls, and come back to me in the next day or two after work and correct the problem for me. Two days later, he called and asked for permission to work on my RV, and that he thought he'd be able to correct the issues now.. I met him out at our RV storage facility and after a lengthy trial and error, a conversation with the LIPPERT professionals, he was able to fix the leveling system; ((after finding out the sensors were not connected to the correct jacks)) Disconnecting them and reconnecting them correctly, and running all the diagnostic tests.. Setting it up correctly and walking me through each step to ensure that my wife and understood everything.. YES.. These things should've already been caught BEFORE I took it home, and weren't, but these things happen.. No problem.. He stood by the company with professionalism and ensured me he'd make it right. And he did. He properly connected and programmed our solar power option on the RV, enabling it to receive power and distribute accordingly... All this, after hours, at my convenience, at my trailer location, with an extremely friendly/personable yet professional demeanor often not found in his line of work.. Very very pleasant surprise that was not expected. The entire process, from search, to purchase, to finance and walk thru, to extra maintenance right out the gate was superb.. Again, especially Todd. That young salesman Carson, and that maintenence man Todd are exceptional examples and Fun Town Winstar (in my opinion) would be pretty hard to beat. Thanks for the great experience. Brandon Neal US Army (ret) SFC

    Absolute worst service dept. ever- took our new 2026 camper in for minor repairs after an…read moreextensive road trip and repairs were not fixed to our satisfaction and ended up making repairs ourselves. What is the point of a warranty if you have such sub par service staff and cheap parts/repairs done by incompetent service staff. Buyer beware-shop elsewhere is considering a new camper!

    National Indoor RV Centers - Dallas - Traded in our 2022 Cornerstone for a 2025

    National Indoor RV Centers - Dallas

    (53 reviews)

    We purchased a new 2027 RV. The day of purchase, it was discovered the AC was broken. Service…read moredepartment and our sales representative was notified immediately. We do not have a resolution to repair the issue. They had to file a warranty claim, and now they do not have the part to fix the problem. We only obtained that information by our continuing to call. Essentially we own $170k vehicle that we can not use. We travel with our dogs so no AC is not an option. I would not recommend purchasing from this business. I would not recommend this business to service or repair an RV. Disappointed by the response, poor communication, and product.

    We took our RV to National Indoor RV Centers in March for several repairs and a couple of recalls…read more They kept the RV for nearly two months, and throughout the entire process communication was extremely poor. During that time I dealt with four different people in the service department because the point of contact kept changing. Getting updates was difficult and most of the time I had to repeatedly call, leave messages, or physically drive to the dealership just to get information. Even then, the responses often felt dismissive and unhelpful. I do understand that staffing changes happen and one of the service advisors is no longer there, but that does not excuse the complete lack of communication and customer service we experienced. What made the situation even more frustrating was finally picking up the RV after almost two months only to discover that the recall related issues were still happening exactly as before. We returned to discuss the problem and initially were told the technician drove the RV and everything was fixed. However, deeper in the technician notes it stated that Spartan, the chassis manufacturer, does not yet have a fix for these known issues. Apparently the problems are known and not considered unsafe, but no one communicated that to us before pickup. Had someone simply explained the situation honestly and proactively, this entire experience would have gone much differently. Instead we spent two months waiting, struggled to get updates, picked up the RV believing the issues were resolved, and immediately discovered they were not. We chose NIRVC because of the positive image they project online and through RV influencer reviews, but based on our experience the service department fell far short of expectations. The lack of communication, poor follow through, and failure to clearly explain unresolved issues made this an incredibly disappointing experience.

    Howard's Rv - rvrepair - Updated September 2026

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