Wayne and his crew know aquahots inside and out. They have all the parts on hand an do a great job of explaining how things work and what can be done to fix them. Super convenient - we pull in at night, they start work the next morning, and we're on our way early afternoon. It's great to have an expert resource for something as finicky as an Aquahot. read more

Howard's RV Repair - RV Repair Near Me - Beaumont, California

He continually over charges at $220 per hour to drive from one lot to another in our RV Resort to billing an hour to provide a billing statement. Most irritating is his selling of old low quality parts as brand new high quality parts. He first charged us $520 for a basic service. After servicing the unit started smoking gray smoke at which he came and repaird the unit for another $2,200. He takes only cash as payment. Basically poor workmanship. read more

terrible service he took the whole summer to repair my RV even though it wasn't that big of a job so if you want to enjoy the summer in your RV go anywhere else but not to Wayne Howard read more

Prospective Customers ! I paid Wayne to fix my Aqua Hot (over $2,000). He didn't correct the problem. I have like warm water. I've complained to him (see his response to previous complaints). I think my favorite was his response: "do you want cheese with your "whine"? I've complained to Aqua Hot as he's a certified provider. They assigned a complaint number but so far, no response to our inquiries. Over $2,000 and I once again washed my dinner dishes in like warm water. Don't use this guy. As travelers we rely on honest, dependable repairs. This guy isn't one! read more

Don't, I repeat DO NOT use this business. Wish I could give 0 stars. He charged us $330 round trip for a service call - we were 35 miles from him. Any technicians we have had come to us in the past have charged a one-way trip charge. Sadly, he's a factory authorized Aqua-Hot service provider. He charged us $425 for a repair to a mixing valve, a resideo Braukman AM-1. He replaced two internal parts which Amazon sells for $45.23. When questioned, he replied he has to buy parts from Aqua-Hot and make a profit. This is an issue with the electric hot water and the issue is not resolved. Also $300 for an annual Aqua-Hot service. He charged $475 for a dual fan motor and housing that did not fix a furnace hot air issue. There is a 3-speed switch for the blower which only works when the furnace is on. I tried to explain this to him and he said replacing fan would resolve the issue. When it did not he said the switch needed to be replaced. He did not have one so I ordered one and installed it. Still, no hot air. Additionally, he charged $440 for labor and $20 for supplies. Total with tax was $2080. When we called because the Aqua Hot is still not working right, he was unwilling to back his work. We're full-time, for over 5 years, and have needed repairs in many locations. We expect a service charge, we expect to pay for parts and labor, but we've never been cheated like this. read more

Howard's performed my annual service. Great price and great service. He also provides mobile service if you need.

I worked with Wayne on a frustrating Aquahot repair. This review is NOT about that interaction but the interaction after. Wayne was unprofessional and downright hostile in a situation that was admittedly difficult. The below is an email I received from him while I was trying to work things out with him. Judge for yourself if you want to work with an individual like this. First of all, Steve yes, I spent over eight hours on my vacation time coming to your place in Las Vegas, which I didn't have to. I didn't charge you any service call to go there. I did everything in my power I changed all the parts of my power to get your unit to work properly and when I left you told me it was working properly I looked at you and I looked at your wife and I said are you guys Totally happy? Is it working right before I left and you said yes so at that point I was done spending my extra time on my vacation to satisfy you guys which I really didn't have to. Also if you had if it wasn't working three days after that, you had a choice to come back to California You do have my address you could've came here and I would've fixed it or I would've called Aqua and said how would you like me to proceed but that was never done so that is on you. You could've found another Aqua Hot guy to possibly help you fix it and also talking with Martin Davis today He's about done with you guys as well as I am, and I told him that you have not finished paying me my extra 700 or 650 some dollars I don't have the invoice in front of me I did do all of my due diligence. I did get some of your stuff covered under warranty the last stuff you probably didn't get it covered under warranty because you have almost extended your warranty so that's why you're going to Aqua Hot after five years of owning your coach and using your coach and using that 400 almost daily things do wear out so I think you have overused your warranty number one as a consumer number two I think you're trying to take advantage of me as a consumer number three I I am going to go back to the first one where I asked you both. If it was fine you both had hot water. Yes you did you had hot water at night it's fine you said Wayne I will get paid. Don't worry about that so your word to another man don't worry about not getting paid and now it seems like you're trying to weasel out in my terms you're trying to weasel out of not paying me and as a consumer yes I would pay the guy I'm a man of my word I always do what I Gotta do. I have a heater that I rebuilt. It's up in Omak Washington I shipped it to the guy and by the way he's going to meet me up at my son-in-law's to get it fixed and I will fix his heater but that's on my own dime that has nothing to do with Aqua Hot so you are basically buying another 400 heater for like $2700 at Aqua Hot cost which is basically unheard of on a seven-year-old coach that is out of warranty so Steve, I think you just kind of need to like bite the bullet and get me paid and yes Aqua Hot does provide the warranty and also if you don't pay me the gentleman who is going to install it's a really good friend of mine I taught him a lot of stuff so now you kinda got him involved in any other Aqua Hot guy that you try to have Get your feet heater fixed. I will probably know them also when I do notify I do stay in contact network with a lot of other dealer so that's up to you so if you don't wanna pay me I understand I'll give Mark a call. Tell him to hold off on your heater because he pretty much backs Back says Factory authorize service guys. I've been working for over 10 years. It's very reputable and I know a lot of other people so that's up to you Mark I mean I think it's in your it's the balls in your court so you are the consumer I'm a consumer I just paid over $1000 to find a $.50 butt connecter that wasn't working properly or disconnected so you know I paid the bill and went on and and I'm not complaining about it so if you want me to send you some cheese with your wine then I can do that also or I can tell you where to stop in Oregon to buy some cheese and that would take care of your wine so that's up to you Steve it would be nice to see some money in the Head my way so that's how I feel as a consumer. Yes I would pay the bill and move on most of my customers you are like as I would say out of the 250 to 300 customers a year you rate up there in the top one for complaints, so do what you feel is right Steve I appreciate it. Good luck to you And I know Mark is pretty much about done with you also read more

I called him to find out if he did RV mobile repair on gears for the landing gear of my fifth wheel and he said he didn't and he gave me a number of another guy I didn't have a pen and paper handy as he's give me the number so I told him to hold on let me get a pen and paper and he started going off on me how I was disrespectful that his time is worth money and how can I make him wait around and want to get pen and paper and how my generation is what's wrong with this country and it just started going off on me and then hung up on me so this guy to me is a psycho I would never do business with them again and if I give him zero stars I would read more