After reading Brian H's review, I found that I got the same horrible service. I will never use 911 RV Repair or recommend this horrible company to anyone. Their communication is horrible that I are untruthful about items being on backorder and they try to overcharge just because it's a warranty service. If I could give them zero stars or negative stars I would do so. read more

My RV was supposed to be sent here by the insurance company for repairs. The person in charge there refused the delivery ( which was not arranged , dropped messages somehow which was fine ) instead of calling and telling me the mishap the guy was chewing me out when i had nothing to do with this arrangement it was between the insurance people. Mistakes happen i get it , but the staff was extremely rude and customer service skills were horrible . If anyone needs rv repaid DO NOT GO HERE YOU WILLL GET YELLED AT AND TOLD YOUR ABSURD. ...WORST CUSTOMER SERVICE EVER???? read more

911 is the most unprofessional person I have ever worked with, he is extremely rude talking down to like I am ignorant and pushing services I did not ask for or want. Then he replaced my AC but claims the hydro jack cant be found, on reorder, I found it easily at 3 locations, 8 months later I am still waiting, he has been PAID already by my insurance, he will nit return calls or answer texts...he is a nightmare, a con man, and rip off, he will not give you a quote so he can add extra $$$ to your bill over the amount insurance will cover!!! Stay away from this one, I never leave reviews but this one is worth i!t read more

Our 26 ft travel trailer needed everything maintenance wise done in addition to roof and a damaged window! We have owned it for 5 years and never had any professional maintenance. RC was amazing! Very thorough on his first initial inspections and extremely informative and detail oriented. I highly recommend this company! Extremely well organized and turn around time was extremely quick. Thank you RC! We will be back! read more

RC is very knowledgeable. He took care of my RV and made it within hours of our trip. Had to stay a little extra just to get it done! He provided tons of tips and advice on "how to" for my RV. First time owners and had no clue of the routine things to monitor and maintain. read more

911 RV repair - RV Repair Near Me - Riverside, California

6/25 - UPDATE: CHECKED IN TO SEE IF THIS REVIEW SHOWS ON THEIR WEBSITE (GOOGLE REVIEWS) - It does not. Thank you, Yelp, for your policy of not allowing business owner's to remove reviews they don't like. It's now clear why they have a 4.9 rating. They work diligently to remove reviews they don't want seen... or brush off low ratings by stating they've never worked with those individuals. 6/22 - DO NOT TAKE YOUR VEHICLE TO THIS BUSINESS. We arrived onsite at 9:45am for a 10:00am appointment. No one was there. We called/texted to inquire. Finally, at 1:30pm, we received a text from the business stating that they no longer want our business. We took the 90 minute drive to RV 911 because of the reviews. What a disappoinment. No apology or explanation... just a curt text 3 hours after our appoinment time to say, "we don't want your business". This is the text received from 911 RV Repair... it's one thing to not agree with the facts of a situation, but to insinuate a customer is stupid (when physically disabled - stroke) and threaten to "blacklist" them is crazy and out of bounds. .......................................................................................... Saw you drive out of the front gate. 6 other people checked in just fine. The appointment is at 10am and not 943am. We are no longer interested in working on your vehicle. Have a good day Fu How rude. It was you who left while everyone else waited. We where in the back at 10am exactly and I saw you come around to the other side of the complex and drive off with your tiny trailer. Now your rude and lack common courtesy. We have checked in rvs worth $500k with the same check in format. No one else cried about it being a dirt lot. They got serviced and had a great time and left camping in under 24 hrs. I wish you all the best and whatever personal issues you have that made you so angry I wish you find peace and resolution. The bridge is now burned with your nasty language. U can now wait 6 weeks for service from some other second rate rv repair facility and bet your add they will charge you 3x as much as we would have and take 10x as long to do the work. Have a blessed day! May God bless you with peace and resolution to your personal struggles. You left at 10am. We where there at 10am. How did I know you left through the south gate if I didn't see you? Lol I am suppose to chase you down and let everyone else wait? Your the original sin with your "fu" this and that. Have a good day and good luck getting your rv repaired. Keep burning budges in the rv repair industry. We all get together for weekly dinners between the managers and share a black list of customers that have caused everyone issue. I'll be letting them know my experience with you. One day you won't have anyone to go to. You are cancer. Drive 1 hr to get here and leaving at 10am when your appointment is at 10am Unbelievable. read more

Our RV was unable leave a campground due to one of the 4 leveling jacks failing to retract. We called R.C. and despite a booked schedule for the day he committed to take care of us. As it got to be later in the evening, we agreed to his coming first thing the next morning - but he was ready to come at 9pm after an already very long work day- standing by his commitment to help us. 30 minutes after arriving the job was done - the Jack was retracted and we could safely drive home. Not just great service, RC is very personable. Recommend him 100%. read more

I called them on a Saturday night and not only did I get to speak with someone on the first ring, they sent me an estimate and were ready to come fix my Tango Trailer. A neighbor, who lives and breaths RVs happened to come by and fixed our rig, but I was so impressed with this company's professionalism that I wanted to give them a great review! read more

Asked for an estimated price for PM service and availability and the response was they were booked the week I was talking about and I said how about month of May. No response. Waited a couple days and sent a question mark and no response. Would not recommend. Customer service gets an F rating read more

My generator would not start. I called and explained the problem to RC, the friendliest most knowledgeable person that I have ever talked to. I got an appointment within a few days. He clearly explained what the problem could be and let me make up my own mind about his recommendation. Within two days he solved the problem plus serviced my AC and refrigerator. I couldn't be more pleased with his fast and efficient service. He also kept me informed with text messages as the work progressed. read more

Once again we are over the top pleased with 911 RV service. Serve with high-quality customer service which was prompt and courteous. RC gave us an exact diagnosis and provided excellent technical repair service, with thorough explanations about what was done and why. We appreciate your honesty and integrity in which you conduct business . It is a pleasure to travel to you all the way from San Gabriel Valley! You are awesome!!! Thank you The Guzman's read more

100% 5 Stars!! 911 RV repair is the only place I will go to from here on out for any RV repair I need. RC was was more than accommodating and very communicative. He was on the phone advocating for us with our manufacturer everyday ensuring that the brand new coach we purchased was returned to us in brand new condition. 911 RV repair is by far the most trustworthy and reliable RV repair company anywhere. Mike Thomson RV in Colton had our coach for weeks on end and we couldn't use it all summer long. Their service department is one of the most horrible places in the world. Wouldn't buy from them ever again. We are trying to talk Grand Design into not selling their product at such a lackluster dealer. read more

911 RV repair - RV Repair Near Me - Riverside, California

I rarely take the time to write a review but when a business actually stands by their word and take the time to not only solve your problem but explain the what caused it and how to prevent it from happening again is truly extraordinary. I had called several RV repair places and they were all booked out for a month or more just for you to drop off your rig then wait another week or two before they even run a diagnostics and fix the problem. The day I called I was told to bring it in the next day. The same day after dropping off my rig I got a call saying it was ready. Unbelievable !! Thank you RC , from a costumer for life!! read more

911 RV repair - RV Repair Near Me - Riverside, California

I called to inquire about having a tune up on our older rv. This guy basically told me we can't help we don't work on older rvs . We had driven to find his business could not locate it. He told us you can't just come by we don't work like that. Our rv is 1989 ford Econo line . He said it says on their web site newer vehicles. I never saw this. Everything I read about them on the internet sounded positive. I am telling you he told me your vehicle is to old my mechanics were not even born then! I was in shock at his attitude by this point and hung up. Very inconsiderate. I would not recommend them. Just unbelievable bad customer service. This company is 911 RV service in Riverside on La Cadena? Which we could not locate! read more

Ok reading Mr. 911 review you lied. I have a 2022 Winnebago View. We chose your company over others due to "5 Star reviews" due to warranty issues & parts delay from Winnebago we could not get repair at the designated repair shop for a skylight replacement & floor support brackets to be installed before the next storm due so called you back again giving you the job & you responded unprofessionally & sarcastically. No the floor doesn't need ripping out over 2 weeks they said 2 hours to put in place & out roof was still drying out. Tumor is on you. Beware folks! Loser. If someone comes to you to pay you for a repair you don't kick them to the curb! Idiot. P. S. I give an honest review regarding any service I patron. read more

It's hard to find fast friendly service. And a company that answers their phone. It's even harder when your RV needs help and your packed and ready to leave for a trip. I totally recommend this company they were so helpful fast and knowledgeable. My only issue was they were hard to find but that could be just me not taking good directions. read more

In all fairness to 911 RV...I need to amend my review a bit. The issue that was repaired by the mobile repair company was NOT part of the issues that I had brought up with 911 RV. 911 RV did do a great job of repairing all issues that I brought up and agreed to repair. Sorry about that 911 RV read more

I chose these guys because of their fabulous ratings on Google and I wasn't disappointed. My a/c had not been working. I have a mobile pet grooming van and grooming dogs in this heat without a/c was unbearable. Basically my van is set up exactly like an RV so I go to RV repair guys when I have problems with it. These guys took me at the last minute, did a wonderful job and only took a few hours to do it. They even filled up my tires just to be nice. They saved me tons of money because I figured I'd have to replace the whole unit. But they cleaned out my old unit and now it kicks ass! I will definitely be coming back to them for my repairs! read more

This place literally saved my New Year's day camping trip picked up my trailer yesterday started to pack it today and my slide out broke it was stuck in the out position I had no clue what I would do nobody else was open RC came to the rescue from the time I called him until the time it was fixed maximum two and a half hours ( on New Year's Day) mind you saved our camping trip very happy very good service fast reliable knowledgeable hands down Best RV repair i've ever dealt with I would recommend anybody in a heartbeat thank you again RC read more

911 RV repair - Thank full RC SAVED THE DAY - RV Repair Near Me - Riverside, California

We were preparing to an out of state trip and had some issues with our Tiffin MH.. we contacted 911RV and RC was able to squeeze us in. He kept us updated and got everything fixed in time for our trip. We are very grateful , no issues and a great trip to Colorado. Thanks again ! Much appreciated! read more

Small business. Great customer service. Always share helpful hints on RV and TT maintenance and troubleshooting tips. Prices are more than reasonable. So happy to have found them! read more

I brought in my RV for a mechanical issue with my backup camera and the step cover. They kept my RV for about a week and called for me to come pick it up. They told me "it must be a mechanical problem" and charged me $450 and didn't fix (or find) where the problem is. I don't know how people sleep at night. I won't be taking it back to them and I would not recommend them. read more

This place is a ripoff. Called and told the guy we needed the power converter replaced, as the issue had already been diagnosed. He refused to give a quote over the phone, insisting we tow our 27' camping trailer to his facility for a "live" estimate. I tow my trailer there, leave it, receive a text message with an estimate of $1,194.96. It includes the power converter part at a cost of $571.15 plus tax on that part of $49.98. Labor at $180 per hour for two hours for a total of $360 to install this part I ordered for $211 online from etrailer. His estimate included a $165 charge for a "diagnostic fee," however when I realized what complete ripoff this place was and chose not to pay such an exorbitant repair bill, suddenly the diagnosis fee rose to $180. Beware of this place . Do not do business with this guy. He will rip you off. read more

911 RV Repair is highly recommended by this RV family. RC quickly responded to my web request and took a look at the RV water damage as soon as I pulled my RV into the lot. After asking a few questions he was literally on top of the situation inspecting for points of entry and cracks in the roof. He could have charged me for complete roof and RV resealing (as another RV shop suggested), but he was honest and said the roof was generally in good shape and just needed sealing in certain areas. Trust 911 RV Repair to do what is needed at a reasonable price. read more

We were extremely surprised and delighted that RC was able to get us in and out in two days. When dealing with the dealerships it usually goes on for weeks. RC communicates and keeps you informed and he does excellent work. I highly recommend 911 RV repair if you want the job done quickly and correctly. Lee Menifee, CA 7/25/19 read more

911 RV repair - Happy Customer! - RV Repair Near Me - Riverside, California

RC and his crew went the extra mile to get the repairs completed and get us back on the road as soon as possible. They had us bring the RV into their shop since the damage was not something that could be repaired onsite. RC contacted our insurance company and managed to get them to escalate the claim and get authorization for the repair. I highly recommend them and would use them again in a heartbeat. They are extremely skilled, courteous and helpful and RC kept us updated throughout the repair process. read more

For starters I want to say I have not taken my RV here yet. However, I called just to ask a question. A gentlemen by the name of RC answered my question then even knowing I didn't have my RV yet he went on to spend almost 10 mins guiding me as to what to look for when purchasing. That is amazing customer service. Thank you for your time and expertise. We will be coming here once we make a purchase hands down. read more

Good service and super helpful explaining all of the problems that we were having with our rv! Highly recommend them

My family and I were having issues with our RV on the day we were supposed to go camping. On a Sunday, when everyone was closed, they helped us out and figured out our problem. They helped us out in a pinch and it was appreciated in such short notice. We were able to enjoy our camping trip! They are awesome! read more

We had a major plumbing issue that came up at 8 pm on a Friday night. There was not a single repair man who would talk to us until Monday. We were stuck with 2 small kids in an RV with zero plumbing and water. Luckily 911 RV answered our call and was able to service our RV the next day and got us up and running. The customer service was awesome and very professional. I highly recommend using them! read more

Got the impression by their website as a friendly & helpful rv service shop but when I called it couldn't have been worse! Person was rude, very short and not willing to help or give me any info "due to them being so booked up" as he said. So as long as they're booked up don't expect any help from them. I Will Take my business somewhere else. read more

Another UPDATE: Once again, RC at 911RV Repair was responsive and repaired my travel trailer so I could get back on the road. I'm grateful to have found 911 RV. It's so important to know your RV Repair Tech is available and reliable. I highly recommend this shop. Thank you RC for taking care of my Keystone Hideout and getting me back to family time. read more

I had issues with my RV and found 911 RV repair on the internet. I had to have my RV ready for a trip. Good thing I found 911 RV repair. RC has great customer service he is friendly and knowledgeable, RC was able to fix my RV and also was kind enough to give my puppy and myself a cold water! I will definitely recommend 911 to all of my family and friends. Thank you so much for the great experience! read more

RC and his crew could not have taken any better care of my husband and I. We had an emergency repair needed to our RV during the weekend, he not only responded via text message with an invitation for us to meet him first thing Monday morning but he had us back on the road as promised in a few hours. We were concerned about getting the manufacturer to cover the issue and were very impressed with he way it was coordinated. All of this came down during the Covid-19 pandemic and proper precautions were taken to protect us from spreading the virus. Out trip was saved thanks to this crew. Can't say enough good about them. read more

Flat out this place is awesome. They responded quick were super nice, fixed the problem, fairly pricing, fixed the problem were honest and professional. Hands down would recommend without hesitation. read more

RC and his team is a great find. We were having trouble with our trailers breaks. I started the research and found 911 RV Repair. I was a little worried about pulling our trailer 33 miles instead of 3 mile to a local shop (with break problems). Texted RC and he replied within 10 minutes. After talking RC he insured me that it would okay and worth my time. He was right. After dropping of my trailer I received updates of what they found wrong and updates of repair. I have not experienced such customer service in years. For sure if we have any other repairs needed on our trailer we are going back to 911 RV Repair. Thank you RC and your team. read more

I had a last-minute toy hauler repair, the owner was able to squeeze me in did an excellent job and only caused me a few hours delay I did not miss my trip read more

I can't say enough good things about 911 RV repair. RC really knows his stuff and is an honest and genuine person. I had a blown circuit board in my RV and no one would even look at it without charging a diagnostic charge just to tell me what was wrong even though you could clearly see what was wrong and they all ranged from 1 week to a couple months to do anything about it. RC had me bring it in and said he would fix it within 2 days and it was done same day and he charged exactly what he said he would. I only wish I had found his company way sooner but I can assure you I will be a long time customer of his. Thank you for everything RC!!! read more

Excellent service! They were honest, reliable, and on time. RC was responsive and handled all aspects of my warranty claim without me having to worry about a single thing. Highly recommended. read more

About two weeks ago the refrigerator in my RV stopped working. I began searching for a reputable business on-line and found 911 RV repair with numerous "five-star" ratings. I decided to try this business out to see if they could repair the refrigerator and/or replace it. I called their phone number; however, nobody answered so I texted them (per the website.) Around 15 minutes later, I received a call back and was able to schedule an appointment to bring my RV to their business. I told the person on the phone there was no rush and we ultimately scheduled an appointment for me on July 23rd at 10:30 AM. Prior to hanging up, I verified the time and date with the man on the phone and he even confirmed the address with me. On July 23rd, I arrived at 10:25 AM at the industrial complex the business was in. I drove around looking for 911 RV Repair; however, didn't see any signs. A church in the complex was hosting a food drive, making it complicated to maneuver my Class-A RV around, so I ended up parking it along the north side of the complex. I exited my RV and began walking the exterior of the businesses looking for 911 RV Repair's office. As I was approaching a coned off area of the industrial center's parking lot, I was walking past a silver BMW with a man sitting inside the driver's seat. The man rolled down the driver's window and said in a rude tone, "Can I help you?" I explained to this guy I was looking for the RV repair shop. The man told me I was at the right location; however, he was busy talking to a customer on the phone, and I needed to wait about five minutes. The guy continued his conversation with whomever he was talking to on his cell phone while I stood around (about 30' from his vehicle) waiting. At one point, the man looked over at me, rolled up his window and continued with his conversation on his cell phone. I never approached his vehicle, or interrupted him while I was waiting - I just stood there quietly looking around and checking my cell phone from time to time. When approximately ten minutes had elapsed with me just standing by, I shook my head from side to side at this guy and started to walk away. He opened his door and told me he was still on the call with a customer and he would be done shortly. The second time this guy spoke to me his tone was better, and I figured perhaps there was some misunderstanding with our first conversation. I decided I would wait a few more minutes for him to end his call so I could get my RV repaired. About two minutes later, the guy ended his call, exited his BMW and asked if how he could assist me. I explained to this guy I had called earlier and had a 10:30 AM appointment to have my RV's refrigerator repaired and/or replaced. Just as I thought he was going to assist me, his cell phone started ringing. The guy looked at his cell phone and stated "Warranty" was calling him, and he needed to take the call. Prior to answering, I was instructed to walk back to my RV, wait there, and after he was done with this second phone call, he would come over and assist me. At this point, I figured this guy's phone calls were more important to him than my money, or getting a new (and possibly a returning customer). I walked to my RV met my wife (who followed me there in another vehicle) and explained to her what had just transpired. My wife tried calling the phone number for 911 RV Repair two times; however, nobody answered. We decided to leave and take our business elsewhere due to the lack of service. Because of the food drive the church was hosting, there were numerous vehicles stopped in the parking lot, making it difficult for me to back my RV out. I walked down the isle and ensured it was clear and a member of the church even offered to spot me as I backed up. It took me about ten minutes to scout a path out of the parking lot and leave the complex. About fifteen minutes after my wife and I had left, my wife received a call from 911 RV Repair. The guy was very nice and apologetic when she explained we had left. After my wife said we had left, this guy started making excuses, stating he needed to take a call because his point of sale / invoicing system had gone down - and he was unable to bill or release RV's to any of his customers. Additionally, the guy stated he didn't have any reservations at 10:30 AM on July 23rd. My wife ended up telling him I would call him back if we wanted to reschedule our service, which I never did. I decided to write this review because I found the service I experienced from 911 RV Repair to be extremely substandard and downright unprofessional. Not only did they not have my reservation (which I confirmed with them) I was mostly ignored, this guy was very rude in our initial conversation, and seemed to think his phone calls were more important. Fortunately, there are other RV repair shops in the Riverside area I can take my business to. read more