We hired AK Marble & Granite in October of 2021 to remodel our kitchen. They were to do tile…read moreflooring, base cabinets, an island, pantry and granite countertops. After a year we had to take them to court because the installer never put thinset under our tile floor and the floor is lifting. Grout continues to pop out to this day. We told AK about this and they came back to try and fix it but their way of fixing it was to just add more grout which didn't resolve a thing. We never received the rollouts for our pantry or island as promised, yet the price for these items was to be included in our contract. They kept telling us we would get a discount at the end. Continue reading and you will see that my discount was an increase of $5,578.98. I asked how much of a discount for the missing rollouts and they said they would take $400 off. I will admit at first I agreed because honestly I was sick of dealing with them but then I realized that their discount was way less then it would cost me to get all the roll outs so I said we would wait until they came in. We most definitely never got a fair discount for anything or any of our rollouts. They never ordered the correct amount of tile for our floor although we were charged for 600 sq ft of tile flooring. AK told his installer not to lay it under our appliances because we wanted to save money yet the 600 sq ft which is in our contract was wall to wall. Which is what we paid and still to this day didn't receive. We did agree that they didn't have to go under the cabinets but we asked from day one and multiple times after that to go under all of our appliances. When we agreed to not have them go under the cabinets we were told there would be a discount as it would be less flooring but that clearly wasn't the case. The installer wasn't going to go under our washer and dryer in our mud room at first because AK told him not to and I had a fit! Who doesn't tile under their washer and dryer? I mean come on! When we went to visit their facility to select the granite we wanted we were interested in two different slabs. AK told us they were both the same price per sq ft. We selected one and the very next day asked if we could switch to the other and were told it would cost more. We should've ran at that point but we just gave them $20,000. Our total contract with them was for $31,800. I didn't understand this as the square footage wasn't changing. This was the one I wanted so I asked how much more and was told maybe $500. I said fine and gave them the ok to do it. The very next day AK's wife text me and said AK said there would be no additional price for the change of the granite. Although once we filed to sue them they filed a counter claim saying we still owed them over $5,578.98 for the granite. Funny thing is we already paid them what we agreed for the granite. We paid them $20,000 to start. Then about a week later they asked us to pay another $5000 for the flooring even though it wasn't completed but we paid it. Then they came and put in the cabinets and counter and wanted another $5000 which we paid. Our balance at that point should have only been $1800 but remember my discounts. They asked if they could come get the final payment of $1800 and they would drop off the last box of tile for my husband to finish the floors because they couldn't come back and do it and I told them no!! I said I would see them in court as this was ridiculous and had gone too far. They never mentioned an increase in our granite to me at this point either. They were increasing the counters costs by $5,578.98 yet they never mentioned it! We never signed anything that we were going to pay more for the counters. Remember I have the text from AK's wife saying there would be NO increase in the countertops. They never mentioned this price increase to us at all until we sued them. This company is crocked! Be very careful! We were awarded in court and their counter claim was not. However, now they won't pay. We need to hire someone else to come fix the job they did. Some of the granite is cut uneven which he told us was because our house is old. AK made the template. They claimed that they finished the job and we still owed them $5,578.98 yet we never received a final bill! They claimed in court that they emailed it. I checked my email and nothing. This was my discount people! Beware!! We never had time to even look at anything that they completed and they had their hand out wanting money. Now they asked if we would give them six months to pay what we were awarded in court. I don't want to wait 6 months. AK called us dumb faces and said he believes in god and he will see us in court and do what the judge says but he's not! We are having to go after him to force him to pay. We were asked when they thought we were happy to give an honest google review. Now they have their lawyer asking us to remove our review. Which I will not! I want others to be warned about this company!

Love this company! I have used them three times in the past and they do amazing work and at a fair…read moreprice. It's hard finding good granite workers and it's nice to have a company that I can depend on. I will not use anyone else. They can fix damaged granite and replace broken ceramic sinks that are attached to granite tops. This is not easy work but they make it look easy.

Great service with our new countertop and sink. Quality workmanship and very happy with the…read morefinished product.

We first encountered Henry Ross at a building show and they created a lasting impression. We…read moreworked with Deb on the countertops and backsplash for our kitchen remodel. We loved the product selection and the expert advice Deb gave us. The installers did a great job of completing the project. There was one miscommunication with the order but the company took responsibility and immediately corrected it. Deb then came out to see the final job. This, to me, is a great way to measure a company--how they respond when things go wrong. I am thrilled with their products and work and have referred them to friends. One brought in a piece of countertop they used as a cutting board. It had heat damage. Henry Ross was able to buff it out. They, too, were thrilled with their work. I would highly recommend them for your next project.

We just had vinyl plank flooring installed on the first floor of a 200 year old Adamstown home. The…read moreprocess was very smooth: a quick quote from Marcus, in-store support from Molly, and a three person team of installers (I have a bad memory so I only remember Kyle's name). The staff did a great job of communicating and the workmanship/skill is evident in a floor that looks and feels great. I would definitely use Cloister again-I am very pleased with the final product.

Cloister put down the ceramic tile and heating element for our master bath. They did a wonderful…read morejob! Would recommend them.

5 Star service! LCR did a wonderful job in restoring my basement. They gave me options to stay on…read morebudget, the work was completed on time and with great quality, and the team was professional and respectful. LCR's quote was $3K less for more work than the other quotes. Really great work, will definitely use them again.

I had a very bad experience with another marble company. Exotic Stone helped me with the right…read moreproduct, Fantasy Brown. It is beautiful! A perfect looking blend of marble look and granite. A week before Christmas I was suppose to have my original counter install by the "bad experience company". Tony promise me my counter before Christmas. He arrived Christmas eve to install it! He only had 2 days to cut and install. Best Christmas gift, I was able to cook a real Christmas meal for my family. I am so thankful to have talked to Tony and learned about the different products available. I knew I was getting the perfect look and durability I needed for my kitchen. His service was fast and all the guys were very respectful and knowledgeable. Thank you Exotic Stone and especially Tony and his crew.

My Home Owners Association hired Klausmair Construction to repair the foundation of my home which…read morewas a large project. I must say, the owner Kurt and his employees are far beyond a 5 Star rating. Kurt let me know the full timeline of the job as well as an overview each day of what would be completed. Everyone I talked with throughout the process were professional, experienced, prompt and courteous. On the day that I could not be home, Kurt sent me pictures of the progress of their work which was very comforting to me. When the job was completed, a final walk through was performed as well as a personal phone call from Kurt who asked if I was satisfied with their work. I can honestly say that I was blown away by how Klausmair Construction operates. This is a premier company that provides over the top quality work and service. I wish to say thank you to Kurt and all who participated on this job. Klausmair Construction is #1 in their field.

The roof on the entire condo complex was replaced in August of 2018. The workmen ship was extremely…read moresloppy! The roofers left nails/screws everywhere. Needless to say our car tires were in danger! When asked about this they replied that's what happens when a roof is replaced!! My neighbor physically picked up twenty two nails in the parking lot! A few months after the roof was finished I noticed three different areas of my condo had water marks on the ceilings . I contacted the condo association whom sent a handy man over to inspect the situation. He assured me that there was an issue with the roof replacement. We then contacted Klausmair to report the damages. Two young men showed up at my condo only to deny any wrongdoing! They were extremely disrespectful to me as a woman let a lone a home owner. The men told me if the wind blows the wrong way I would get water in the condo!! I'm almost positive that the wind will continue to blow and I find it hard to believe that the wind only blew on my condo since I'm connected to five other condos that had not gotten water on their ceilings! Low and behold after denying my claim to fix my water stains. They returned at a later date to replace/install the roof boot which was not installed at the time of the roof replacement! Just about two weeks ago now a shingle blew off the roof not sure what will happen with that problem!! I would like to warn anyone looking for a roof replacement to go to a professional that will guarantee their work for the duration or the warranty!! This company were so unprofessional and degrading I don't know if I would have them put a roof on a dog house let a lone my home!! Thank you!

I had vinyl plank flooring installed in my kitchen, and foyer. The flooring is beautiful. The…read moreinstall went perfectly. The installer did a great job. I am very happy with my choice of flooring and the business. I wish I had it done years ago.

Thanks to Jamison at Martin's Flooring for doing an excellent job of cleaning my carpets today…read more Martin's installed TEN YEARS ago and they still look great. They DO install confidence! Thanks!

We are thrilled with the hardwood floor refinishing work done by Kevin Smith Flooring. Randall and…read moreMickey were professional, respectful of our home and easy to work with. Our floors are engineered pecan. The actual wood measures about a quarter inch. Because of this, the work was challenging. Randall explained his entire process to us before the work began. He and Mickey paid attention to every detail from start to finish. Plastic was put up around the sanding areas to limit the dust getting into other parts of the house. A special vacuum was used during the sanding process to keep the area as dust-free as possible. Then the floors were coated twice with a low luster, water-based product and we love the finish better than the shiny floor we had prior. The finished floors are beautiful and make the whole house look like new. I highly recommend Kevin Smith Flooring to refinish your hardwood floors. One of the reasons we chose this company is because floors are all they do. They are knowledgeable about everything hardwood floors. Their work is high quality with reasonable pricing. Randall goes over and above to please the customer. Pictures: All the flooring is going in the same direction. The pictures show the floors in different rooms/different angles. P.S. My location is Lititz, PA. Not sure why it's showing Providence, RI.

Randall and his team did a great job with my flooring project! They did a hallway and a bedroom,…read morerefinishing the old Pine hardwood. I'm really happy with the result, the timing, and the price. I hope to work with them again.