First off, Google this company and you'll find the first page of results yields not 1, but 2 ripoff reports.
I ordered forgestar f14s almost 2 YEARS ago from Howey Industries. Never got the wheels or refund.. just lame excuses and lies. This company is NOT managed well, will not follow up when there are issues, and will tell you anything just to shut you up when you ask for updates. Here's a timeline of what I've gone through since 2016
April 28 2016 - ordered wheels from Howey Industries
July 19 2016 - emailed howey industries about update on order
July 21 2016 - HI replies that wheels are still in production
October 26, 2016 - Ask again for another update. I'm told they are on backorder and are expected to arrive at howey industries later that week
March 19, 2017 - i email yet again asking for an update. Customer service is clearly non existent with this company
March 20 2017 - I'm told by HI that forgestar is experiencing major inventory issues with the blanks and that it would again be another 2-3 weeks
May 1 2017- howey industries emails to now tell me that THE WHEELS I ORDERED WILL NOT FIT MY CAR. This is after I had THEM advise me on an offset that will fit my car, so THEIR mistake
May 7 2017 - i finally ask for my order to be cancelled and a full refund
May 17 2017 - still no email back from HI about my refund, so I email again. They respond asking for c.c info since I used a card that was no longer valid
June 9 2017 - emailed info to howey industries
June 15 2017- HI responds saying they issued refund that day and should be in account in 5-7 days
June 28 2017 - still haven't received refund. Contact HI for update
July 5 2017 - No response from HI, so I email again for an update
July 6 2017 - HI emails saying the refund was issued on June 10 (even though they said earlier they issued it June 15?)
I went to my bank, called them etc and the refund was 100% not given. My bank tells me to speak to HI about an issue on their end.
July 12 2017 - YET again. I'm asking where my refund is to HI
July 13 2017 - HI says they're opening an investigation with their processor to "track down the funds"
September 6 2017 - STILL NO REFUND. I email AGAIN for an update. HI emails back saying to contact my card issuer to do a retrieval investigation because the transaction is now over a year old.
AGAIN I contact my bank and they are 10000% sure that no money has been refunded.
October 7 2017- again I contact HI about not getting the refund. Like seriously?
October 27th - HI sends an email saying they will open another ticket with their processor to investigate the transaction path again, and will email me as soon as they find out
That was the last they contacted me.
It's insane that this company is still in business with the extreme lack of customer service and communication. I work in the automotive industry and I will deffinitly make sure no one i know has to go through this with Howey Industries. BUYER BEWARE. read more