This review applies only to the crew who helped with the outage on Houston Avenue and Albion…read moreStreet, in Methuen. Despite the stormy weather the men showed up late in the afternoon on December 24 and got the electricity running to the houses before our pipes froze. It was a huge job, with three trees downed and numerous power lines torn. I wish they had arrived sooner to save me a lung infection but considering the circumstances, they deserve a round of applause. Thank you!

National Grid is hands down the worst service I've ever dealt with in the U.S. Every time I call,…read morethe average wait time is 40 minutes. I scheduled a reconnection appointment a week in advance, and guess what? No one showed up. I called again the same day and the next available appointment was a month out--after another almost hour hold. Scheduled again, and no surprise, they no-showed again! What's the point of making an appointment if you just keep ghosting us?! National grid! Called again today, right now! I've been on call with the customer service for 2 hours and 20 minutes, as I'm writing this review, the rep still hasn't been able to get me the next appointment. National Grid makes all the money while we, regular people, get screwed over and over. If anyone knows how to file a complaint against this garbage company with the government, please let me know. Thanks.

I was promised a $100 gift card when I switched over. They are Not the cheapest supplier, but the…read more$100 over 12 months covered the difference with $50 left over. Yay me. When I tried to collect the card I was told I had to be a customer for 6 months. Wasn't mentioned up front, but no biggie. Now after 6+ months, I once again tried too get the gift card. I filled out the form and jumped through the hoops... Today I received an e-mail saying my payments were "not on time" as required for the rebate. I have Auto Pay. I have never missed a payment. My payments are Never Late. This is B.S. Find someone else... anyone else.

Think Energy uses sketchy and fraudulent practices to acquire customers for their service. A rep…read morecame to my door impersonating an Eversource employee asking to do a quick check on usage, he then told me for my trouble I would be receiving a 20% discount on my bill he just said someone would call me to confirm. I received a call with from a rep using misleading tactics to get me to agree to switch my service to Think Energy. I told him about the door rep claiming to be Eversource and how unethical this was and told him I would not be moving my service. 1 week later I received a letter in the mail from Think Energy thanking me for switching my service and stating that they had notified my old provider of the change. I not once granted permission for this and specifically said I do not want their service but they went ahead and switched it anyway. Do not use this company, and be wary of door to door representatives.

The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Update to review 11/15/25. After posting this review, General Manager Bob Duffy contacted…read moreme and agreed to refund $450 of the $648.78 charge, bringing my cost to $198.78. While I wish this resolution had been offered during my initial conversations with staff rather than only after public complaints, I appreciate that management ultimately made this right. I have moved to another heating provider and won't be returning, but I acknowledge they did eventually resolve the billing dispute.

worst service ever and sooo rude, didn't show up for days this winter left my aged parents without…read morehear or hot water. then call and threaten my parents about Payment. Be forewarned this is not the company you want to do business with.

Robert came over to give us an estimate for our oil tank and made a plan to start the project. We…read moremade a follow up appointment to take measurements and then he canceled that appointment. We tried to reschedule with him, however, he ignored my call for an entire day. Robert finally called back and told me that he isn't going to work with us because we didn't get fuel from him. We told him that we would start getting fuel from him moving forward if he was able to fix our oil tank. Robert still refused to give us service because we weren't an existing customer. He was extremely rude and dismissive with us over the phone. Very unreliable also. Do not recommend.

I was with the same propane company for 13 years. A few years ago they were bought out by an…read moreinternational company. After that I couldn't talk to anyone directly and this past winter they ran me out of propane 3 times and I was on automatic delivery as well as monitoring. I called Broco at 5:30 pm ( their office goes home at 5). At 5:30 I got a call back from Tom. The next morning I got set up and Ted came over and fixed everything. I also had contact with 3 others in the company that day. Broco is a local veteran owned company. They answer their phones and are ready to help. I am so pleased to be a customer of Broco, they are fantastic. After they placed the tanks and filled them my fill up was more than a dollar less per gallon than my old company. If I could rate them more than 5 I would. Bill Irwin

I would leave negative stars if I could. These people are con artists. My oil pump died last May,…read morethey claimed they replaced it with a brand new one, charged me 1500. In October when I tried using the heat, it would not come on. I tried finding a reset button but couldn't, that's when I noticed the "new" pump was covered in dust. I called them and they sent a tech, who showed me how to reset, it was the actual the flashing light you had to press and hold for 10 seconds to reset, my old pump had a clear button on the side. they charged me 350 more for the visit. The pump never worked properly. The entire winter it kept shutting off every few days, eventually getting worse until it was shutting off every day. I called them again, they claimed it was the controller that was malfunctioning but they never changed that, which was a lie, it was attached to the pump and totally different from my old one, which had the button on the side, I had to pay them 350 for a tech to show me how to reset this new controller. He claimed it was irrelevant since it should still be under warranty. 3 months later I got a bill for 850 for changing the controller. I called and explained and they said they would get back to me. They never did. Instead they paid my service bill with money I paid for oil delivery, then sent me a bill for the same amount for oil delivery. all oil deliveries were paid in full the day after delivery. It's a lie and scam to get me to pay for a junk pump. When I try and call they hang up on me.

have been using this company for years with no problems. easy as pie to leave credit card info with…read morethem. they fill on schedule and your done. pricing is comparable to everyone else and they are fair and honest. it's another home concern I don't have to worry about.

Great company if you are looking for an oil co. The owner Mike always answers my calls, comes out…read morefor an emergency any time I need them. They have the best prices around from what I have seen. Honestly believe this is the best oil company in the North Shore

Tom Prendergast and Brendan and their team are examples of experts who are knowledgeable and take…read morepride in doing truly excellent work for a fair price. Over the last 15 years, they have replaced our boiler (in the depth of winter) and then as our piping needed upkeep and improvement, they've come back reliably even when they're under great pressure. We will sorely miss them now that they've retired. They deserve a rest and I hope they can relax and enjoy retirement. Thanks Tom, Brendan, and team!!

Pro: relatively quick response Con: Incompetent/lazy…read more I was recommended them by my neighbor so thought I would ask them to come diagnose an issue with my air conditioner. Someone came over and looked at the unit and said that the problem was most likely a clogged drainage tube. But, since the air handler was in a crawl space, the technician declared that he could do nothing about it since he couldn't get to it. He even suggested that we should knock down a wall if we want to service it. He made absolutely no attempt to find a solution and declared a lack of options and gave up. With that said, we decided to get a second opinion and had another company come in for the same issue. That person not only decided to go into the crawl space but he did the same service and cleared the clogged pipe from inside the crawl space. So, basically, their technician was not only lazy but also suggested we waste thousands of dollars knocking down a wall to fix an issue that eventually cost us $150 with the new guy. This is a terrible look for Prendergast Oil. I was charged $120 by them for nothing at all because their technician was too lazy to do actual work. I hope this helps you improve their service. I don't want to just resort to a bad review somewhere because I would like you, as a local business, to improve your services.

Jim worked hard, got done ahead of schedule, and the system looks great! Friendly, courteous,…read moreexcellent.

My partner and I hired James "Jim" DiStefano of J.F.D. Contracting Co., Inc., now doing business as…read moreJ.F.D. Corporation, to install a septic system at our property in Stoughton back in 2014. We agreed on a price of $16,000. Jim, after the project was "spiked", came to us for an additional $5,000 under the guise of needing more fill than anticipated. We kept our mouths shut at the time because, after many delays, we needed the septic system installed and, more importantly, he already had a sizable chunk of our money as a deposit. We had the choice of firing him and, in so doing, having to fight to get our deposit back, which would've been a bigger hassle, or keeping our mouths shut and going along with the charade. We decided to continue the charade... The sad part? Jim seemed to have done some nice work; it's his business ethics and morals which are severely lacking. I was embarrassed that I was dumb enough to get involved with somebody like Jim back then, I'm a Realtor, and I'm still embarrassed but I'd rather warn people before they get wrapped up in his web. I forgot to mention, in my original review, that Jim DiStefano allowed potentially dirty fill, it hasn't been tested yet, from the development of the new Cumberland Farms at 590 Washington Street, Stoughton to be dumped in our yard and in our neighbor's yard. The owner of 590 Washington Street, Stoughton at the time was either Cumberland Farms or Schiavo Enterprises which is run by Robert Schiavo and Daniel Schiavo. The fill came from the part of the Cumberland Farms redevelopment on Lincoln Street, located between 20 Lincoln Street and 40 Lincoln Street; Mario's Railing is located at 20 Lincoln Street. How do we know? We happened to be driving to our home, down Lincoln Street to School Street and noticed the excavation work and dump trucks on Lincoln Street. We then caught the driver of a dump truck, red handed, dumping the dirty fill in our yards! We asked the driver: "Who told you that you could dump this here?" The answer? "Jim DiStefano..."