I was part $400 to get one handle replace and one faucet tub replace. Now my upstairs shower is…read moreleaking into my downstairs bathroom ceiling at which point they wanted to charge me $125. No thanks I'll fix it on my own. Should've done it on my own in the first place

Amazing, fast and professional service! I understand why they have 5 star reviews, they are well…read moredeserved. Made a phone call and my issues were addressed within hours. Highly recommend using McGinnis Plumbing Service, you will not regret it!

My update for this review is long overdue. Since my last review Mr. O'Bryan has updated and…read morereplaced almost all of the plumbing fixtures in my house for remodel projects. In addition to that, when a local plumbing company left my Mom in a bad plumbing situation, he came in and saved the day. It was a huge project and he did an awesome job. He is kind, friendly, responsive and an excellent plumber. Anytime I need anything done, he is always the one I call. Trust me, a plumber like Mr. O'Bryan is worth more than his weight in gold!

This review is actually old - like five years old. I moved to Shelby, NC and bought me a home and…read morehad a leaky outside faucet that was constantly running and plus I need my refrigerator water line to be installed so I can use my water and ice maker on the refrigerator. He did a superb job and found out that my outside faucet was "jerry-rigged" many times and had cement and the whole pipe and faucet fixture had to be replaced. He replaced everything and did an awesome job and like that he is training the young man that was with him. For the time and value of the work, it was worth it.

I was driving in Shelby past the hospital when a turner plumbing truck was in the wrong lane of…read moretraffic about hit my car, called the office and mr turner laughed at me an told me I was smoking something because he was the one driving an that he didn't do so. thats not how you should run a business so unprofessional an bad attitude wouldn't recommend him to anyone.

I love posting about a positive, affirming experience... ESPECIALLY with a small business…read more That said, here one is! As a new home owner, I have had a recurring nightmare about breakdowns of major home systems, especially roof, plumbing and electrical. My fear is, no matter how much I save while I recover from my purchase, it still won't ever be enough. I received a Home Warranty as a "gift" ("Is it ever, really?" he says will an embarrassing level of cynicism. Lol). In my first year in this home, I have had occasion to use the warranty twice: air conditioner and, more recently, plumbing. TWO plumbers have been here over the past month. The 1st came 3 times and still didn't fix the problem which had every point of my water system back up. My laundry room was underwater at one point. The City got involved and were VERY helpful and gave me amazingly educational info about how my system ties into their water sytem. They did a dye test from my toilets to show me where the problem lies. It was clearly on this end. I literally almost came to blows with the 1st plumber, "TNT" in Charlotte whose owner's name is Garland. He was rude, dismissive (told me to "shut up and go in the house") and utterly FAILED to fix the problem. Subsequently, three weeks later, the warranty company sent out a 2nd company without a service fee. "RELIABLE PLUMBING" was just that, reliable. They were here 5 hours, well into the darkness, changed out 2 sets of equipment and rootered down almost 100 feet to just before the street. They were polite, professional and -most importantly- FIXED the problem! My bill: $0!!!! Shouts out to Jason Hancock, owner of Reliable Plumbing. He is young, hungry and holds great promise for a successful plumbing enterprise in Charlotte City. I highly recommend him. Note: I was not paid for this endorsement. Lol

Excellent work quality. Fixed my water main and shower in one day. Incredible pricing, I will…read moredefinitely call for any future plumbing issues.

Doug and Devan were my technicians today. They took the time to make a call before showing up for…read morethe repair to assure they had what was needed to show up for the repair prepared. As I was having an issue with my shower faucet. When they arrived, a bit early which was impressive! They took time to cover their shoes before entering. The work was completed with care and quality. Just In Time will always be our go to plumber they are the best!

These guys are the best. I have used this company many times and they show up when they say they…read moreare going to and get the job done in a timely manner. I had Stephen and Danny just come out to check a leak and they checked everything thoroughly. The people that work for this company are professional in every sense of the word. I would highly recommend these guys.

Charlie is a great plumber and a wonderful person. Our home warranty company has done everything…read morethey can to not pay out for our leaking water heater over the past YEAR, including not paying Badger Plumbing for his past services. Not only has Charlie come back to our home to help us out of this situation, he's done so without any promise of payment or repayment from our horrible warranty company, he just wanted to do the right thing for us. We are grateful for his expertise, his demeanor under duress, and his willingness to work with us despite a lot of negative history with our warranty company. He has gone above and beyond, including involving county inspectors to ensure to us that work is correct and documented, and we can't thank him enough. Badger Plumbing's work is clean, quick, and top-notch. Badger Plumbing's customer service is more than we could hope for and expect after our experiences with other plumbers and our home warranty company. We are thrilled and grateful for Charlie.

Two no-shows in one week. The first one on a Monday. They didn't call to confirm the appt. Midway…read moreinto the wait I called to confirm the app and was told they were running late but were still on the way. Waited from 3-8p, they called at 7:30p to reschedule...I was understanding even though I left work early and waited around for nothing. They said the next appt I would be priority....Friday, from 7a-11a, again they didn't call to confirm. I called around 9a, the guy seemed like he had forgotten the appt., said they would call when they were otw, but never called and didn't show. Again, I took time off work for a no show! It was unprofessional, from start to finish. Emergencies happen, but I also had 2 appointments, 4 days apart, which means it was not a one off...there was time to plan...it's called operating a business. My time and plumbing issue is just as important as whoever called after my appt was booked. My appt should have been priority, as promised. I deserved a call!! To the company: Communicate with your customers and don't book jobs unless you have the staff to cover! Are you saying that a no call/no show is acceptable for any reason?? Is that your business model, just ghost your appointments?? I missed work, waited around for hours and my plumbing issue remains unresolved. There is no excuse for this type of experience. Save your time and money and go with another company.

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano