I came into this dentist office in extreme pain, needing an extraction. I had searched online since…read more7 am trying to find someone who could take my insurance and get me in today, as it is my only day off until after the holiday. The staff in this office were absolutely incredible, from the dentist assistant who was very polite and helpful. The front desk was the most helpful I've ever seen, extremely knowledgeable about insurance. The dentist himself was funny, charismatic, showed extremely care and empathy for me. I would rather give birth than have a tooth extracted. He ensured me I would be ok, he went the extra mile to be sure I was comfortable. I would honestly recommend this group. They are fantastic. Keep up the great work guys!

This practice refused to do a regular cleaning, claiming I need a "deep cleaning" which is not…read morecovered by my insurance. When I requested regular cleaning, the dentist refused. I explained I cannot afford the deep cleaning which my Medicare Advantage does not cover and asked for affordable options, the dentist said there were not any and was discharging me as a patient and hung up on me. This is not how the profession should behave.

"I brought my daughter to South Belmont Oral Surgery for a routine molar extraction, the Doctor…read morestated that it would be best to have her wisdom teeth removed as well since she would be under anesthesia. A week after the procedure, she developed a severe infection with a large abscess that turned into sepsis, requiring two surgeries and hospitalization. The clinic failed to provide antibiotics until three days after the procedure, despite repeated calls from me for help. I had to threaten legal action to get a response from the office, and on two separate occasions, I never received a callback. Also left voicemails with no response. This has been an incredibly traumatic experience for my family. My daughter is still in the hospital and requires ongoing care, and it could have been prevented with proper communication and timely care. I strongly urge others to be cautious about choosing this clinic. If you decide to proceed with care here, please be sure to follow up thoroughly and advocate for your child. This has been a deeply painful experience that I wouldn't wish on any family."

I was referred here from my employer due to my wisdom teeth being impacted and it being tricky for…read morethe provider at my office to get them out. Especially since they began causing me a lot of discomfort and pain. I was given a pretty fair price and had all 4 extracted with IV sedation, the doctor did an amazing job. My recovery process was very smooth and I experienced little to no pain during my recovery. I was in and out on surgery day and the procedure took less than 30minutes. His DA's did an amazing job at making me feel comfortable before hand, and after surgery my prescriptions were ready to pick up at my pharmacy, I would recommend coming here for extractions to anyone. Getting wisdom teeth out does not have to be scary I had an amazing experience!

Mrs. K. had a filling fall out on Friday night and I'm headed out of town on Sunday. What to do? We…read morecould wait until Monday and she takes an expensive Uber to the dentist next week. Or we can get this done Saturday morning. I opted for the emergency dental and we arrived here to a full waiting room. With only one dentist on staff, it turns out that we arrived at exactly the right time. There had been -nine- people waiting when they opened this morning and even though it was 10am, Mrs. K. was the tenth patient to be seen. And patience was required but in the end, top notch dentistry was performed. They quote $99 for the exam and x-rays plus $250 to $500 for the work. Well, the work was $498. Go figure! They do not accept insurance and they don't take appointments. You are provided a print out to submit to your own insurance and be reimbursed. Walk-ins are it. You can try to arrive extra early and be ahead of other patients? Just be patient. [Review 741 of 2026 - 4764 in North Carolina - 25922 overall]

I went in needing an Emergency Extraction. It was very fast, I did the paperwork and got my X-rays…read morein about 30 mins. With an Hour of arriving the Dentist had already numbed me up to relieve the pain. Grand total of 2 hours at the office and the tooth was gone, and I was done. Excellent Service, friendly, professional, and most importantly no one was judgmental, and the dentist didn't ask me random questions while working, he just got in and got it done. Its an hour and a half from my house to there. I only went because it was an emergency and no one near me could do it that fast. This is my place now. I will never go to anyone again. The attitude and way of treating people that the staff has is well worth the drive.

I needed a place with a "can-do" attitude. I found it. They were sincerely concerned about my…read moreemergency situation and rescued me when it seemed that no one else was willing. I was in agony due to a bad decision made by someone else. Other places I called agreed to make me an appointment in a month and were mostly concerned with my insurance card. This place came in early to accommodate my dental emergency. They we also sensitive to my anxiety and gently made sure my every need was met. I can't think of a single negative think to say about my dealings with them. Once my dental concerns were discussed the office staff filed my insurance and I paid the remaining balance upon leaving. My oral health was priority over my dental bill. More places need to return to caring about their clients. Thank you Dr. Jill, the office staff, and above all- dental assistant, Dianna.

The staff here started out to be nice until i requested the intraoral photo that was taken that my…read moredental insurance paid for. Afterwards they gave me the run around including several phone calls and emails that I had to make. After putting my foot down and demanding to speak to the office manager Sierra, I finally was getting somewhere. Sierra accused me of not treating her staff kindly just because I told her dental assistant that she was hurting my mouth while taking x-rays. I was giving her some pointers of how to ease the pain during this since I had been a dental assistant in the past longer than her . She took offense and told her manager that I was being un-kind. Oh well, I feel for you all when she takes molar x-rays. One of the staff members had a nerve to ask me for a review (well here it is). I was told that I had to write a review in order to spin the wheel and win a stupid ink pen (wow) that was funny to me, she was so arrogant. Sierra, pick your battles wisely and know all the facts before you come step to me.

Going here since the 90s best work. They hire great talent, educated staff members and minimal wait…read moretimes.

Poor communication. Over-billing and lack of response from the manager, Katrina…read more I was charged for x-rays at the dentist's office despite having initially declined them. I had scheduled the appointment in advance and was assured that all required records and x-rays had been provided to their office. On the day of my visit, I was informed that the x-rays had not been received and would need to be performed in order to proceed with a cleaning. Although I declined the x-rays, they were performed anyways and I was billed. I contacted the office multiple times over a 30-day period to address this issue. Each time, staff claimed they had spoken with Katrina, the manager, yet I never received a response directly from her. I would not recommend this office due to over-billing, poor communication, and a lack of patient-centric care. I suggest looking elsewhere for your dental needs.

I was recommended to this place and I've heard nothing but good things about this place, but they…read moredidn't take my insurance is the only reason why my children didn't end up going there, but I'm sure if they did take our insurance. We would've had a great experience from everything we've heard about them so yes, I think anyone and everyone should give them a chance if they take their insurance, and have a blessed day

Everything - Dr Jake is professional and thorough dentist / the hygienists caring & a good match…read morefor dentist Care quality excellent Office experience great

I believe The Weeknd once said, "I can't feel my face when I'm with you". Very accurate. I had gone…read moreto the same dentist since I moved to NC in 1993, but after moving to Charlotte it was time to find someone new. My wife recommended me to Dr. Langdon's office and I have not been disappointed. The staff is friendly as you arrive to check in, and Lauren, the hygienist I had was super professional and explained most things to me beforehand to see if I had any questions. It had been close to two years since my last appointment, so some follow-up work was needed (woof). It was very easy to schedule and Dr. Langdon was super quick when doing my fillings. I highly recommend him to anyone in the market for a dentist.

I've been a patient of Dr. Langdon's since I moved to Charlotte a few years ago. I was referred to…read moreDr. Langdon by a family friend and I feel like I owe that friend so much for making this recommendation. First, I really appreciate how the staff know who I am, even though I only come in once every 6 months. It means a lot that they engage in conversation and genuinely care about me. The facility is beautiful and very welcoming, although I never get to wait in the lobby because all my appointments have started on-time. This really helps me plan my work day appropriately. Amber is the hygienist I usually see and she is excellent. We always have great conversations that pick up right where we left off last time. Dr. Langdon himself is fantastic! After my very first visit, Dr. Langdon personally called to see how I was doing and thank me for coming in. I always feel like I'm getting excellent care and a straight-forward, honest opinion. Last year, I needed a crown (yes, I'm putting that out there!). At no point did I question his judgement of whether I needed the crown, as I had a pretty deep cavity in a tooth that could not be repaired with a filling. Dr. Langdon has advanced technology that allows him to design the crown, custom-make the crown, and install it all in one visit. No temps and no follow-up appointments. I was all set in one day and have not had any problems since then. I will continue to see Dr. Langdon and his incredible staff. Thank you for taking good care of me!

We moved to Trilogy a little over three years ago but up until this year, kept our regular dentist…read morein Cornelius after something like 15 years. Originally it was not a big deal to drive over there but the last two times I went, it took over an hour to go 8.1 miles due to traffic. In one case, I had to reschedule before I was over 15 minutes late even though I had called to let them know. Was able to reschedule and got in the same day. I've been a patient since sometime this summer. My wife found this practice and moved over sometime around the first of the year. Reason she moved is that we are both Seniors and have Medicare Advantage Plans with Dental Benefits. For some reason, we could never get them to bill our Insurance Company. Granted the coverage was not that much but a couple of thousand is a couple of thousand that does not come out of my pocket. Her Dentist is Dr. Allison Kelleher and she loves her and the great service she gets. I have Dr. Andy Pernell and he was the founder of this Service. When I came over, I already knew that I had some major issues related to resorption of tissue under the gums. On the initial examination, Dr. Pernell also that I had a cavity under a bridge under my upper molars. Made an appointment and came back and the bridge was removed, the cavity was filled, and a temporary bridge installed. Went back last week and got the permanent bridge installed. This was the first cavity I've had in over 10 years. I have an appointment in January to address the resorbtion issues on the lower molars. That said he referred me to Dr. Getz at North State Perio and he has examined me and we are schedules for planning and deep cleaning in December.

Amazing staff- great experience. I'm new to the area & went in for a cleaning. While there the…read moredentist identified a small crack which required a crown. We also talked about my night grinding & an in office retainer was built. I had the crown done & I am so thrilled with the easy painless process. This is such a stark difference from the dentist I saw in Maryland. I had never had real dental work done before and at my prior dentist they identified I needed a crown. It was such a traumatizing experience that I was terrified when Summit advised I needed another one done. I also was given a plastic mold at the prior dentist that I had to put in hot water and try to fit myself - It never worked and it made me gag so I just stopped using it. Such a drastic difference between these offices- thank you Summit. My dentist fears are now gone.