The positive reviews are clearly fake, because the company described could not be more different…read morefrom the company I worked with.
I hired NRG to redo my pool and pool deck back in October 2020. NRG spectacularly failed the job, and performed with an offensive and abysmal level of professionalism. They subjugated my family to 8 months of obfuscation, evasion of responsibility, endless excuses, gaslighting, and bullying before finally abandoning the job and ghosting us. There is no one to take your calls, answer your emails, or return your messages. They will accept every job, tell you what you want to hear, will write the contract deceptively, take your money, and will inch the project forward every 3-6 weeks only under threat of legal or professional recourse.
We were constantly left disillusioned and on edge. Frequently, we were given a schedule, only to have it not adhered to, with no explanation, no call, leaving us for weeks wondering what was happening. Some would call that dishonesty. It's certainly unethical and it upset my family immensely.
Their workers left their trash littered throughout the backyard, and defecated in our bushes several times (we would have let them use the bathroom inside had they simply asked).
They game you with dishonest slimeball tactics. For one, we showed our initial project manager, Gabriel what we wanted, which we understood to be called large "stamped concrete" slabs. He insisted they were in fact called "very large pavers," and wrote so in the contract. They then promptly destroyed my pool and backyard in October 2020, and did not clean up the rubble until 5 months later, which is absolutely infuriating when you're living in the house and your contractor won't stick to schedule. He then ordered and delivered hundreds of small pavers, which is not what we wanted, not what we agreed to, and much cheaper than the large slabs. NRG then tried to bully us into accepting it, saying they incurred the costs of ordering and delivering them and were operating at a loss.
Things went downhill from there as they continued to shirk responsibility and make excuses. After supposedly firing our initial project manager, the president takes our second project manager out for a night of drinking, where he subsequently gets a DUI. The president then comes to my house demanding payment despite being behind schedule and the amended contract specifying progress payments are to be made upon completion of the work. When asked to enumerate the costs, he made up numbers that were contradicted by his own workers right in front of him. We gave him what we understood to be the honest value of his services, all the professionalism notwithstanding, which was 80% of the progress payment, the rest to be provided upon completion.
They then disappear on us, leaving us without a pool in the middle of summer, when pool contractors are most in demand. It cost us much more than our agreed contract price to get the job done, and we will now take legal action to recoup the loss resulting from the breach of contract.
The incompetence goes right up to the top to the president. He refers to himself as a "man of his word," which is quite a thing to say 8 months in to a 6 week project where he does not respond to calls or emails.
Most of the staff at the office is quite nice, and will cover for their bosses, who are always, always "out in the field" or "in a meeting" and can never seem to find the time to call you back. Special exception is "Shawn" in the office, who is a bully.
NRG has brought immense anxiety and pain to my family, most especially my aging mother who was set to move into this house. She is an avid swimmer and was excited to enjoy her new pool. Instead, she will miss the entire summer, despite the contract being signed and her old pool being demolished in October of the prior year.
Do not work with this company. It's a clown show. You have been warned.
Joey, I will see you in court.
