The staff here are all so friendly and very knowledgeable. I've always been greeted and even asked…read moreif I needed any help. I'm really grateful for the excellent customer service and assistance they always provide. Thank you Kamuela Ace!

Amazing staff. Good selection of hardware and household items. Plants are well sourced.read more

The staff was so kind and friendly I was approached many times and asked if I needed help and every…read moretime I needed help they were right there to tell me exactly what aisle I needed. Shout out to meeting cisco_mobiledetailing (that's his instagram) he pointed out the pressure washer that I purchased. Thank you so much for your expertise. When purchasing the pressure washer, I was able to open it and make sure that the fittings were correct . Then when purchasing blinds, they even cut the blinds for me to my exact size. I really appreciate my Kona Home Depot

We purchased a couch from Home Depot online. It was shipped from California to Kailua Kona Hawaii…read morevia Estes. The couch was delivered by Kona Transit driver Makea. He was friendly, professional, knowledgeable and helpful. Makea was a great representative of Home Depot, Kona Transit and Estes' commitment to excellent customer service.

They're like hardware stores used to be. Even with my…read moreunusual requests they are always willing to help. With paint, springs, clips & other random items they help keep my trucks, mowers, bulldozer & excavator working!

Staff were super nice, showed you around the shop and got you the best deal they could, highly…read morerecommend.

Almost always have what you need and ALWAYS helpful! Someone at store knows how to find everythingread more

Beware of their bolo machetes, bought one for $29 and it got all deformed within 5 minutes of…read morecutting christmas berry branches. They would not accept the return either which is reasnonable, but they should not sell crap overpriced machetes like that in the first place.

I shop here all the time. They have all the necessities! Thank you for being in Honokaa,…read moreotherwise, I would have to drive 30 min to Waimea. Owners of shops is super nice and helpful too : ) Many times, I find things here, where I can't find it in other places... Let's shop Local!

You can get everything you need right here in Honokaa!! Fantastic family run business with folks…read morewho actually know hardware, a staple of the Hamakua Coast, Ikeuchi's has been run for Generations by the same wonderful family. Unlike Home Depot in Hilo, where your'll wander the isles for ever to possibly get someone who may or may or may not have any answers to the question you want to ask them; here you'll get quick prompt service from folks who'll answer your questions, remember your name and most likely have exactly what you need in stock. Heading in is like taking a trip back in time to your pop's old hardware store, with library ladders get to items tucked away in every nook and cranny! Don't hesitate to to head on into Ikeuchi's! You'll be glad you did!

Went to this Store a second time in a year to see if anything has changed…read more I actually was treated like they were doing me a favor by letting me spend outrageous amounts of money on Overpriced items. Again I would recommend you go somewhere else that appreciates your business. This company and the employees seem to think you buying stuff at their store is burdensome. Driving 25-30 minutes to HPM or Ace makes a lot more sense.

I have purchased many items from this store. Yes a little pricey on somethings. But they have a…read morelarge variety of items to choose from. The store is always clean and the staff are very friendly and very helpful. If you're looking for something high dollar then take a trip to Hilo or Kona. They normally have almost everything I am looking for

We spend a lot of money at Ace and we purchased a tent cover at the Kona store 4 years ago and it…read morelasted all 4 years but was getting tired. We had to temporarily take down the tent so we purchased a new one (another $200) and in 2 months the center seam the glue failed and it cane apart. Called Ace and we were rudely reminded ALL SALES ARE FINAL!! Thats great so all sales will be stopped from your store by our family! Last purchase was our FINAL purchase!!

I spend so much money in this store. And I will never step foot in the Kona one again. I was in…read morethere earlier on the day to purchase plastic sleeves and I ended up getting the wrong size. So just know I went to do the exchange with my receipt and I got to grab the right size and CARINA comes up to me and tells me to take my bag to the front and leave it with the cashier. I was holding a huge glass fishbowl and the right size bags. At first I was like sure I placed my bag upfront then as I was walking back to the aisle I was in I stopped and dropped my items and left. Carina be labeling people. Mind you had a white guy with a full on back pack on his back. He was ok to shop with his bag. If you're going to approach me with that non sense it better go for everybody CARINA.

Always super friendly and knowledgeable. I have better luck finding things here than any other…read moreplace. Stock isn't always great but that's island living. And they actually ask if they can help you which HPM NEVER does.

They failed to process a refund- I spent an hour on hold. They do not pick up the phone and only…read morething that answers the phone is the AI. You cannot get a person on the line. Employees stand around talking amongst themselves ignoring customers. Management is MIA and no one knows anything. Total lack of any kind of customer service. The reviews are persistently bad and yet nothing gets fixed!

Have come to HPM Kona many times over the years. Wanting to use local vs big chain. BUT they have…read morenever had the things I need and their customer service is unfriendly and unhelpful.

Currently today they are having a sale on specific indoor/outdoor light fixtures. Certain models…read moreand styles are available. Be selectful and choose only those that you are for certain of. Have a look, decide, make a choice and purchase. Enjoy your day

THIS IS ANOTHER GREAT PLACE TO SHOP IN THE PARKER SQUARE…read more====================================================== If you need to do some shopping while on the Big Island definitely check this place out. In the old days I used to do a lot of my shopping along the Kailua-Kona waterfront, but Parker Square has way more options. This store has trivets, kitchen items, cards and lots more.

This is the second time I've been in here and both times I found it to be a nice store to wander…read morethrough without feeling the need to buy anything in particular. They don't really specialize in anything, hence the General Store moniker I guess, but it is a very shotgun approach to things for sale that they take. I'm sure I will stop in here again the next time I am in town, as it is grouped with a bunch of other shops we like to go to, but I would be surprised to find anything I couldn't live without here.