Went to this Store a second time in a year to see if anything has changed…read more I actually was treated like they were doing me a favor by letting me spend outrageous amounts of money on Overpriced items. Again I would recommend you go somewhere else that appreciates your business. This company and the employees seem to think you buying stuff at their store is burdensome. Driving 25-30 minutes to HPM or Ace makes a lot more sense.

I have purchased many items from this store. Yes a little pricey on somethings. But they have a…read morelarge variety of items to choose from. The store is always clean and the staff are very friendly and very helpful. If you're looking for something high dollar then take a trip to Hilo or Kona. They normally have almost everything I am looking for

Wow! Jojo was so helpful and fast! I called in the morning for items I needed and she returned my…read morecall when they were ready for pickup! What great customer service! Thank you Jojo and Ace team!

The staff here are all so friendly and very knowledgeable. I've always been greeted and even asked…read moreif I needed any help. I'm really grateful for the excellent customer service and assistance they always provide. Thank you Kamuela Ace!

Great customer service. Had several plumbing questions and got everything I needed in one trip!read more

As an architect and builder for three decades, I have never lived a Rap Raplinger skit. They are…read moreextremely unprofessional. The only person to talk with was the register person. I didn't have any luck explaining i wanted a single sheet of 5/8 CDX and cut it in four 24" x 48" pieces. All I needed was one lumber person, but none were inside or outside. It was worth the drive to Kona. Home Depot had excellent service. A lumber man saw I was having difficulty loading a couple sheets onto the cart (I am weaker than a new born pup after battling Cancer for a year.). He cut them in no time at all.! The lower prices covered the cost of gas there and back. I hope they take this to heart and train their people better.

They're like hardware stores used to be. Even with my…read moreunusual requests they are always willing to help. With paint, springs, clips & other random items they help keep my trucks, mowers, bulldozer & excavator working!

Staff were super nice, showed you around the shop and got you the best deal they could, highly…read morerecommend.

Always super friendly and knowledgeable. I have better luck finding things here than any other…read moreplace. Stock isn't always great but that's island living. And they actually ask if they can help you which HPM NEVER does.

They failed to process a refund- I spent an hour on hold. They do not pick up the phone and only…read morething that answers the phone is the AI. You cannot get a person on the line. Employees stand around talking amongst themselves ignoring customers. Management is MIA and no one knows anything. Total lack of any kind of customer service. The reviews are persistently bad and yet nothing gets fixed!

Good choices and selections Friendly staff, checkout went…read morequickly Some produce past expiry date

Deli is a quick time savor for after school snacks The staff…read moreare friendly and most of the time vibe is good in the store and pricing is somewhat reasonable

Hardward store/general store in Volcano…read more Good place to get basic supplies if you don't want to drive all the way to Keau or Hilo. Also convenient hours as other businesses in the area have limited open times. On the general store side (front of the store), there are several shelves of canned goods, cookies, candies and other snacks. They also had bottled water, etc. There are also refrigerated and frozen food cases with milk, juice, ice cream, frozen pizza, etc. There is a also a pretty sizable selection of souvenirs. Convenient for the many visitors/tourists in the area. We didn't spend much time on the hardware side. We actually came looking for some firewood, but it looked well stocked with basic hardware items - like paints, tools, etc. Interestingly, the glass case at the front register was filled with smoking paraphernalia for those who are so inclined. Definitely a one-stop-shop for your smoking, snaking, gifting and fixing needs!

Almost always have what you need and ALWAYS helpful! Someone at store knows how to find everythingread more

Beware of their bolo machetes, bought one for $29 and it got all deformed within 5 minutes of…read morecutting christmas berry branches. They would not accept the return either which is reasnonable, but they should not sell crap overpriced machetes like that in the first place.

Looking for an a/c. They were so helpful!! Christina, Christine, and Sam. 100/10 will come back…read morehere. Everyone was so friendly.

I ordered a large amount of materials and paid for delivery. When it was sent and delivered, one…read moreof the items was out of stock. They billed me for it in the total. Later they issued the credit, but I should never have been billed for something they didn't have. Yes I got a credit, but if for some reason I cannot pay it off by the time the 0% financing ends, I will be charged finance charges for an item that they could not even supply me with. This to me seems illegal and at the very least, unfair business practices. Their credit card is always quirky and I have had to spend too much time trying to straighten things out. In addition, most of the employees stand around talking and texting and very few actually help you when you ask for it.

Oh wow, I didn't know this place exist here at Hilo town…read more While at the Hilo Farmer's Market , I met a lady at one of the booth and she recommended Garden Exchange. I was on the hunt for Culantro plant for my mom. We searched all over while shopping for veggie plants back on Oahu. Excited, I asked my hubby to take me to the Garden Exchange, I could have walked over but didn't know it was so close by, one street over from the Farmer's Market. FYI- Parking is located on the other side/back of Garden Exchange not on the main street. I asked a kind staff to guide me to where the Culantro were and killed 2 birds with one stone, I also asked if they have any Hoya plants. I loved looking at the plant selection they have. I ended up with 2 Culantro and came across a beautiful Hoya plant on trellis and for such a great price, I had to get it. Happy with my Hoya plant and culantro for my momma during this visit. I wasn't sure if it would clear agriculture inspection back at the airport, but glad it did. Not sure why the low ratings but I loved my first time visit, I LOVE plants, staff that helped me were all so friendly. Garden Exchange is a well established gardening store, located in Hilo with history dating back to 1964. Make a stop here for your garden needs, super huge store! Keep in mind, Plants are All Sales Final!! I hope there will be more Hoya and hope they have more selections when I visit again.

We love Garden Exchange because we prefer to support local businesses and families. They usually…read morehave a good selection of native plants and trees, often from native and local farmers for fair prices. Staff is always helpful and friendly. We've bough ʻōhiʻa lehua, ʻaʻaliʻi, kou from them in the past.