Didn't get everything I asked for in my package. Didn't have any usable video for a wedding edit. My special moment of walking down the aisle wasn't even captured. I didn't get any photos or videos until 6months later after I begged and pleading going back and forth in emails and they gave me the worst excuses. STAY AWAY FROM THIS COMPANY! read more

they are known now like loving lens Robert and Ana are the horrible list people I've ever met. They take your money and make you wait months even years to get your stuff when it's supposed to be the most special day of your life please if you can't review all the reviews of how horrible this company is. Take your business somewhere else. read more

I left a previous review only to finally receive my album and digital photos. I don't agree with how they handle their business. They have the equipment to work with, but also the excuses to give. There were so many moments not captured from our wedding that I wish would have been. I didn't get any pictures with my grandmas or my friends. We have pictures of the same 15 attendees when there were 200+ people in attendance. read more

Cannot recommend HPW at all. Best to steer clear and find a more reputable photographer. Wedding was scheduled for March 2020 and was part of the first cancellations due to Covid shutdowns. We had already paid the deposit, but have still never received that amount back, even though the contract Robert meticulously lives by clearly states that we are entitled to. We're coming up on out 5th anniversary and are still owed almost $1500. Impossible to receive an email response from, will never return a phone call. read more

its been almost 6 years since my wedding and hpw productions capturing my big day and i still have not received my full video. very devastating & to say the least please do not hire hpw productions/ loving lens wich is their new company name read more

We had our wedding in October 2022 and still have not received our photos. We only got the sneak peak. I paid for over half the invoice and have not gotten the product. I tried emailing and texting them and have not gotten any response. They ghosted us! We just want our photos..​​ read more

I love their work! I hired them for my daughter's wedding, they did an amazing job. I just got married and hired them for my wedding. They sent us a sneak peek preview, it was beautiful! You don't always know what they're going to capture, it was an amazing surprise. read more

After my last review, Anna contacted me right away saying she would send me my photos by the end of the week, probably just to shut me up because I still haven't received anything, and that was 4 months ago. read more

We're puzzled to see some of the negative reviews here, because Anna and Robert did a fantastic job shooting our wedding. We were pleasantly surprised on our wedding day because they brought themselves, plus a photographer, videographer, drone operator, and an inventor who took amazing rotating shots using a device he had created himself. The love they have for what they are doing is evident, and they bring a high level of professionalism and artistic integrity and vision to what they do. In terms of deliverables, we had our wedding on Dec 15, 2018; received 131 "sneak peek" 4K photos on Dec 16, 2018; received a 4 minute 4K highlight video (including drone footage) on Dec 30, 2018; and received our raw video files on Jan 3, 2019. Here is the highlight video they made for us: https://vimeo.com/308847217/e0ce8aaa4f If I have to guess what is going on here, Anna and Robert are charging rates that are on the lower end. This has led to high demand, and even if 95% of couples are happy and get everything on time, the 5% that do not will be the ones to post negative reviews on Yelp. Of course, if you're getting married, you may not want to take any chances at all. BUT, I want to say that there are likely MANY happy couples like us out there who had a great experience with Anna and Robert, and got artistically incredible photos and videos in a timely fashion at a rate that was very reasonable. read more

HPW Productions - Boudoir Photography Near Me - Los Angeles, California

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Updated Review. Happy to say we've finally received our final products promised to us in our photography contract. The albums we received are top notch quality and We couldn't be happier with how they came out. I really wish as a customer we didn't have to go through all the back and forth we did with HPW but we now have our tangible memories in hand. read more

If i could give less than one star i would, these people took advantage of me because of Covid and having to cancel my 2020 wedding date . Stole my money and refuse to refund me. They won't respond to emails, texts or calls. They kept my deposit and refused to reschedule with me for my new wedding date and basically told me to let someone else do my pictures and they will just print them for 2,500 i paid them as if that would add up to the money due. That message was sent in 2021 haven't heard from them since. Only book with them if you want someone to steal your money!!! read more

If you're reading this and thinking about hiring them, DON'T!!!! My wife and I got married in September 2018 and we have not heard from them. No pictures, no nothing. Not only did we pay them like 5K, we even went and bought the hard drive to give to them. Just like most recent reviews, something happened to them and they stopped returning calls and emails. I'm not even sure how some people have gotten everything they promised and outlined in their contract and many others like myself haven't gotten a thing. I think we will be filling a law suit and by the look of things, a class action because it looks like there are a lot of people in the same boat. Look, don't even risk it with these people. They are charming and that's how they'll lead you into hiring them. Once you give them a check, that's it, kiss that money goodbye. read more

My husband and I booked HPW for our October 2020, pre-pandemic. Everything was set! Then all the closures happened and things became so unpredictable, but Robert and Anna were very accommodating. In fact, my mind was all over the place, but Anna was the one who reached out and reassured me they would be available no matter what. We decided to move forward with a smaller, intimate wedding. And on the day of, all the photographers+videographers were very polite, respectful and arrived right on time. They were all super friendly people and it was really great having all of their creative minds there with us, because as you can imagine... we had no idea what to do. The following day, Anna and Robert sent over the highlight video and a few sneak peek pictures. And let me tell you--they were BEAUTIFUL! I couldn't stop staring at them and immediately shared them with all our family who felt the same way. Within a few days, I received a link to the gallery with all the beautifully edited photos. (FYI- I had a giant pimple on my chin the day of the wedding and despite all the coverup, that monster was still visible but Anna was able to edit it right out of our pictures!) A couple of days after that, Robert, personally, drove to our house to hand us the hard drive with all the raw photos/videos. HPW is the way to go. Their prices are great. Their energy is great. The whole team is just a blast to work with! 10/10 would recommend! read more

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My wife and I got married on September of 2017 and while i do have my photos and some raw footage (in digital form), i still have not received my wedding album, highlight videos, or any of the DVD's that my wife and I paid for. I'll explain the good and the bad here. First off, Robert did a fantastic job on the engagement photo shoot. We loved those photos and we also received them very promptly. Wish we could say the same about the wedding day shoot, but Robert did not show up for it. However, the team he sent (2 photographers and 2 videographers + a drone operator) seemed adequate at the time. After our wedding, we were told by Robert that the price we paid (over $4k) did not include a storage device for our wedding photos. He recommended that i go to Amazon to buy an external hard drive of at least 1TB. Seeing as how the hard drives were relatively inexpensive (under $50) I went ahead and purchased one and promptly had it shipped to their office. We received our photos and raw drone footage on the hard drive about two weeks later. I will say that we absolutely loved our photos. Several photos (over 100) were skillfully edited or changed to black in white for max effect (thank you Anna). Only problem with the wedding photos was that there were over 6000+ great photos taken that my wife and i had to whittle down to our top 50 to put into our wedding album. Not to mention that my wife got pregnant on our honeymoon so we also had that to deal with. As you can imagine, it took us a while to select our favorite photos (over a year in fact). Anyways, we sent Anna the list of the photos we wanted in our wedding album and we were told at that time that we would receive our DVD's along with the actual album. Well, it's been over 10 months and we haven't heard a peep since. Neither Robert or Anna have answered/returned our calls, responded to texts or emails. Nothing. Looking at all of the positive reviews here on yelp, I actually feel a little worse. We're not sure why Robert didn't photograph our wedding - health issues? We have no clue why we never received an email link to our wedding highlights (those look awesome in the other reviews). A lot of people seem to have had a much better experience and a much faster turn-around on their wedding photos and videos. But here we are, waiting patiently. My wife and I are considering getting a lawyer and getting the courts involved, but we hope it doesn't come to that. I'll make sure to update this review if we ever hear or receive anything... read more

DO NOT USE THIS VENDOR!!! It has been over a year since my wedding and I have yet to receive any of my photos or video. Anna and Robert stopped responto my emails or have not returned any of my phone calls. Update: My husband and I never received our full video, just a 4 minutes video. And it's sad to say I don't think we will ever get it. We were not given the opportunity to choose which pictures we wanted touched up. It will be 2 years in November from when we were married. read more

HPW finally closed out our package after months of back and forth. Had to endure almost 30 minutes of explanation in a public place why they took so long. Begging us to remove the bad review. I will say this, their photographs are fantastic, their work ethic and ability to keep business and their personal lives finances separate are why I would never recommend them to anyone. Maybe if you put a VERY small down payment ($500) and you pay them in full once they deliver, aside from that, good luck. Will bump my review up to 2 stars since they finally delivered (almost) what they said they would. read more

Unbelievably great experience with HPW! We choose HPW even after reading the negative yelp reviews and so glad we did! Yelp reviews can sometimes be one sided and we want to share how positive our experience was! We even asked about the other reviews, and the owner was very humble and honest, and I knew he would strive to make our wedding day beautiful! We had HPW photograph and film our wedding in March in Newport Beach / Laguna Beach and they far exceeded our expectations! The team took care of everything and the photos and video came out amazing. They are truly the most professional and artistic group I have ever worked with and even though we choose their top package, the value is amazing for everything we got. I hope if you're reading this, you give HPW a shot to earn your business and make your day as amazing as ours. read more

I can't say enough good things about hiring this company for my wedding. From our engagement shoot, to the actual day, to interacting with them after the wedding it was a great experience. All of our expectations were exceeded! Our engagement shoot was perfect, Robert was incredible and really created amazing memories for us. They worked with us on getting our pics for our deadline to send out our save the dates and we got them when needed. Our wedding day, wow. The staff were professional and engaging. They knew our venue and it really showed in the quality of our videos and pictures. It was nothing short of perfect for the entire day. The day after our wedding we got a teaser video that was one minute long showing some of their work, and it brought us both to tears. They perfectly captured our day and we couldn't be happier. Within two weeks we had all of our over 6000 pics ready for us to pick up. I think it's great that we can go through and pick out our pictures for our album! From beginning to end, this was a great choice for us on our wedding day, I'm letting all my friends know about them and would recommend them to anyone! Look, weddings can be stressful, and sometimes you can be demanding, these are professionals and great work can take time. We were completely satisfied with this company for our special day. It's crazy to read some of these reviews and I wonder if some of the negative reviews were more just demanding and rude people versus people understanding what it means to hire professionals and understanding all of the work actually entailed in all of this. Hire these photographers!!!!!!!! read more

My fiancé and I hired Robert and Anne for our wedding. Even though there were many more affordable options i convinced my wife to go with them because there is only one chance to get things right. I felt by going expensive it would guarantee great work and a great business experience. Boy was I wrong, we paid $5000 and were promised the world and have received silence in its place. We paid for drone footage which never happened, we were told we would be receiving a weddings trailer the same night and after back and forth pressure through emails we finally received the trailer 1 year later as a consolation price for waiting so long. Our wedding was in September 11th of 2021 and I have yet to receive anything but a mouthful from my wife for convincing her to got with Robert and Anne. To put it simple save your $$$ and go somewhere else because these people are so inconsiderate of anyone's feelings and could care less of the stress and emotional pain they are putting their paying clients through, and one more thing always get a turnaround period in writing. As for us our next step will be legal wish us luck in the hopes of one day being able to collect our beautiful memories. read more

My husband & I got married July 2017 and we have yet to receive the photos, album and video. Their communication is very bad..it takes weeks to even months to get a response. We can't really say anything else just yet because we have NOTHING to base it off of, so yes we are still waiting..11 months laterwill come back with a full review once we receive our stuff. FYI: I have spoken to other brides and I am not the only one with huge disappointment on the lack of communication. It's VERY difficult to get a hold of them!! Also, in one of the emails I was named "Victoria" I'm not Victoria. So I'm sure I'm not the only one receiving emails with excuses. Sooooo finally after repeatedly asking for photos and video I received it! BUT, it wasn't what I expected. It was AWFUL work, I was embarrassed. The work just seemed rushed, I waited 1 year and that's because I begged. Anyways the "professional" work wasn't 1 year worth waiting for, I am highly disappointed & unsatisfied with it all, definitely not worth the amount we paid. read more

It has been 3 YEARS since the wedding and we have not received anything from them. They have so many excuses for not doing their work. They contradict their lies- they're either traveling to photography conventions to perfect their skills or at someone's death bed. Someone is always about to die or dying in their family- do they have any more family members left. It is really hard to be empathetic and still believe them when so many people have had horrible experiences and heard the same excuses. It's been 3 years, about $5,000 later and we have nothing to show for the wedding. Please be cautious They are very nice when you sign the contract and pay them but that's it. They don't have offices, don't like to return your calls and "never" get your emails when you ask for what you pay for. It's been 3 YEARS would you want to take a chance with them? Would it be worth it because it wasn't for us. read more

In 1 week, it'll be 2 years since our wedding on 9/8/18 and we JUST received the last part of our package yesterday. We met HPW at the Anaheim Bride World Expo in 2017 and they seemed amazing. Everything went smoothly prior to the wedding and the crew was perfect at the wedding (there were about 5-6 of them and they were all friendly and proactive, capturing everything we wanted). Unfortunately, everything changed after the wedding and the interaction with Anna has been a nightmare. We never heard a word from Robert ever again and we would only get a response from Anna about once every 4-6 months when we would threaten to take legal action after months of ignored e-mails and phone calls, to which she would respond immediately (once within a minute!). Each time, she would lash out at us, be extremely emotional and dramatic, and then make an excuse for her behavior and inability to fulfill the contract- only to ignore us for months again afterwards. She manipulatively tried to make us think we were the only ones having an issue with her and when we would present/remind her about all her other negative reviews, she would completely disregard them and deflect by calling us "mean"- we were simply only asking her to not ignore us for months and to just communicate with us if more time is needed. The first time in November 2018, she told us that Robert's father had just passed away- we felt bad and tried to be understanding during this difficult time despite her lack of professionalism, but the problem persisted for the next 2 years and (if you look back at the reviews) this has been an issue since at least June 2017. She expects her clients to be empathetic to whatever she's going through all these YEARS, but she's not empathetic to her clients who have been ignored for MONTHS and are fearful that they've been scammed out of thousands of dollars and might never get their priceless pictures/videos from their special day. If HPW is having such a hard time fulfilling their current contracts, then they shouldn't be at the expo like they were/are trying to get more new clients. We got the package that comes with a drone, but we didn't notice a drone at the wedding. Giving them the benefit of the doubt, we just waited until we received the highlight video. There was no drone footage. When we asked her about it, she didn't comment on it and simply re-sent us another highlight video with a random drone footage of Laguna Beach, not of our venue nor wedding. We got married at a beautiful beachfront venue in Laguna Beach, but she used the footage of the busy PCH and dirt hills so the opening introduction of our names was slapped over brown dirt hills. When I confronted her about this, she responded that our venue told her that drones weren't allowed and proceeded to send us a link about restrictions on drones in Laguna Beach- which was a complete lie and the link was a clickbait because our venue does indeed allow drones and often has drones flying over for weddings and the link she sent us was about drones being restricted over government property or private property that haven't been given prior permission- which was not our case. Our on-site wedding coordinator also guaranteed that no one prohibited her from flying the drone. Even if what Anna said was true, how come that was never communicated to us? SHADY. We had our German wedding exactly 1 year after our California wedding. We asked her for the wedding album about 5 months prior (which at that point was already late to begin with) in hopes that it'll arrive in time to be showcased at the German wedding. Unsurprisingly, it didn't arrive in time. There was more to write about, but it's hard to remember the details after 2 years. We're just glad we finally got everything. We'll give credit where credit is due though: We're giving them an extra star because they were amazing prior to and at the wedding (we think they hire freelance photographers to be a part of their crew for certain events?), the pictures were great, the album was beautiful, and the videos were good (despite the drone situation). Anna is talented but sadly lacks a great deal of professionalism. Our negative experience with Anna the past 2 years unfortunately overshadows everything else. read more

I hired them to do my wedding and they brought a total of 6 people! It was all organized well and they showed up on time, they have great attention to detail and a passion for what they do. They where taking pictures non stop and I received the most wonderful pictures from 4 different angles and the coolest Drone shots! I received all my raw photos from the day (over 8,000) within a month. I highly recommend this company for any wedding or event. I had to take off one star because I found it very difficult to get ahold of Anna before or after the wedding. But on the day of they where beyond awesome and on their shot list :-) read more

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I met Anna and Robert at a bridal expo back in 2017, their work and presentation was AMAZING and they talked a good game! After meeting with them in January of 2018 the second time I was sold and decided to book with them for my wedding on 8/19/18. I placed my deposit and the end of June 2018 they were paid in full. Fast forward to my wedding day Anna Robert and their crew showed up on time and ready to work. The crew was absolutely amazing. They did what they were supposed to do. One of the things that were included in my package was the drone that I thought was flown sometime During the day at my wedding however no one at my wedding acknowledged seeing anything in the air before during or after. I however never questioned Anna about it. Anyway after the wedding Anna assured me that everything would be ready to view in a few weeks. Well few weeks past as well as a few months never received a call or email. So January 2019 I email Anna for an update being as though per contract the deadline was approaching, she tells me that there was a death in the family and they have been wrapped up in that. Ok understandable few more months passed still nothing I send another email once again there was another excuse but no product. Next email I sent a few months later was a threatening email stating that being as though the contact has been breech I will be taking legal action, at this point the real Anna comes out and become EXTREMELY defensive but still no product finally after 11 1/2 months Anna agree to mail me my hard drive and it arrived the day of our one year anniversary however she was still working on the highlight video and will have that to my within a day Or two, as she stated she was putting the final touches on it. Well that day came and went, and another email went out to her and her response was she's been really sick and would get it out soon... I did actually mention to Anna as well that after going over all the raw photos and the raw videos there was no drone shots on the hard drive she explained to me she believes that my venue had and issue with the drone being flown but would have to check with her photographer (total lie because my venue had drones flying all the time and was completely aware there would be one on that specific date). Finally I've had enough of the sorry excuses and decided to pay Anna and Robert a visit and the expo where I originally met them. I simply asked Anna if she was able to provide me with a specific timeframe where she was able to give me the rest of of my product(highlight video and wedding album) and the way she responded was insane!!! She started to curse my mother and I out , snatched the contract out of my mother's hands and raised her voice, you could of never told me this was the same lady that took my 5 thousand dollars happily !!!! It took everything in me not to resort to violence !! instead I located the president of the expo and told them what has been going on over this past year and also showed them all the reviews on here to let them know I'm not the only one experiencing this. I was told that they would be having a convo with Robert and Anna and if they can't provide the rest of my stuff within the next couple of Weeks than they would be removed from the expo completely! I was provided with the presidents contact information and advised to provide an update. That following Friday I was provided my highlight video (with a drone shot from another venue included in the video, however I was refunded back for the drone not being flown but I guess she had to prove her point) and was advise that my album would arrive first week of November. It never did so we reached out regarding the album and was provided another excuse about someone else dying. No more sympathy over here!!! we asked when can we expect our album. Today I come home to my photo album 1year and 3 months after My wedding. Now I can say that I was provided everything! Photos and videos are AMAZING. But Anna and Robert Suck!!!! Moral of the story (my opinion... it worked for me!!) if you book with them or have already booked with them and still waiting on your product go meet them at the expo and speak with the president of the expo let them know about Anna and Robert. I promise without a doubt you would have all your stuff within a week! They don't want to get removed from the expo because that's where 90 percent of their clients come from they can't do social media because they eff too many ppl over! Good luck! And to the ones that are saying the bad reviews sounds like competitors or ppl that don't understand this type of stuff takes time that's clearly not the case! You may have been one of the lucky ones where you were able to receive your product within the time stated in your contract!! However most of us did not get the same treatment so we are entitled to feel the way we do. read more

I have had the honor of working with Robert and Anna over the last three years and I can not say enough about them. They are hard working professionals who definitely put you and your wishes first....no matter how whacky it may sound. I have never met two people with such passion for what they do and it truly does show. I am looking forward to using their services again and again and I highly recommend that you give them your business as well....you will not be disappointed AT ALL!!! You guys ROCK and I know I have appreciated all the hard work, hours spent shooting and hours spent retouching you have done for myself and my colleagues. read more

HPW Productions - Boudoir Photography Near Me - Los Angeles, California

It's been 9 months and I still haven't received my wedding videos!!! They don't return phone calls, don't return any texts and don't respond to emails. read more

I hired HPW at a bridal expo and Robert and Anna seemed great but they do not communicate and are unprofessional the last two years. My wedding was in 2019 and I have not received all of my wedding package be careful considering them. I have not heard any updates. They make many excuses and blame pandemic when they are still doing events very disappointed because they were really nice and did great with engagement photos in the beginning. read more

Where do I start? Their behavior leading to our wedding date was amazing. They were available almost 24/7 to us, Robert would even come to our house at 11pm to pick up the payments. The day of our wedding (JULY 27,2018) they were amazing, it all LOOKED professional and the crew was very fun. Fast forward a year later....STILL have yet to receive my edited video as well as the digital album. I have emailed, called, texted, left voicemails and still no luck. At first they would respond saying they were going through some personal issue (which I do not want to disclose since they WERE personal issues) but reading these other Yelp reviews I can't help but feel like they were ALL lies. I will be contacting The Better Business Bureau and filing a complaint as well as contacting a lawyer.  They cannot keep running their business when they have so many unsatisfied customers. I have gave them over a year and I have reached my boiling point. I have only received the RAW footage in digital form and still waiting on the rest. We paid almost $5k because we believed in their work and really thought we would be satisfied...This is a learning experience for us, just because they're at the Bridal Expo and their work looks amazing doesn't mean it is... I wish we would have looked them up on Yelp before hiring them. ***Anna and Robert, I hope to hear from you soon. You have ALL my contact information.*** read more

I got married in 2017 and still have yet to receive my highlight video. We received only our raw footage after endless phone calls and emails to Robert and Anna. And till this day, they don't reply nor answer our calls. This is by far one of the worst decisions I have made for my wedding. Save yourself a headache and book with an actual professional who will actually deliver what you paid for. And don't be fooled by their sweet demeanor, it's all a hoax. read more

DO NOT USE THIS VENDOR YOU WILL REGRET YOUR DECISION. YOUR WEDDING DAY IS A LIFE TIME EVENT AND HPW PRODUCTIONS IS NOT RESPONSIBLE OR TRUST WORTHY ENOUGH TO BE A PART OF YOUR SPECIAL DAY. I am so disappointed with HPW production and it has now been over 9 months and we have nothing no pictures, album or video of our wedding, we have tried multiple times throughout these 9 months to contact them and they dont respond to txt messages nor emails if you get lucky they might answer if you call and then lie and say your pictures will be ready in 2-3 weeks and continue to use that excuse to extend the timeline and then continue to lie and make up personal excuses why they cant meet there timeline. I wish i would have looked at the reviews before paying them 5k and trusting them on the most special day of my life. I thought since i meet them at a bridal expo i figured they would be an established company but i was so wrong. Dont put yourself through the same issue we are all going though, book another photographer for your special day not them. They will be reported to the Better Business Bureau. read more

Don't book them. It's going to be five years since I got married and still no products. Every time I asked them when I would get my things they always had something happen to them or their family. I just wanted my memories and What I payed for. read more

Another update to our situation, we finally received our wedding album this past weekend. As a plus, HPW sent me a second copy of the wedding album as an apology for taking so long. All that is left for HPW to deliver now based on our contract is our extended highlight video. Anna and Robert do deliver some quality material, as both my wife and I are happy with the photos and album. The biggest issue is that it took them nearly 2 years to deliver on them and we are still not fulfilled completely. read more

How do i start, first of all wwwaaaaaoooowwwww!!! Amazing work by this group of people, Anna was really amazing, very very very helpful, professional, supportive, creative etc. Hands down she made our wedding much less stressful and i truly loved their job. From start to finish the team led by Ed went far and beyond to make our special day even more special. Im for ever thankful to have hired this team for our wedding, our wedding was on 04/23/2022 and are already anxious to see the pics and videos. If possible i would give them more stars, i would definitely update my review (hopefully soon) when we start receiving our final product, again thanks to HPW PRODUCTIONS for making our wedding more beautiful. read more

These guys are incredible!! My husband and I were looking for a great team but had no experience. We got their flyer from a bridal expo and the rest was history. Robert came to our home and spent 3 hours talking with us and visiting with our family. We knew that evening that we were in the best hands. From the initial contract to Pre-wedding to ceremony to reception to dinner... we were treated like royalty!! This team went above and beyond!! At the end of the evening Robert pulled us aside and showed us our wedding video... I never cried so hard. The way they captured our special day was priceless! Thank you Robert for pouring your heart and soul into every detail. Nearly every friend and family member that watched our video said that they cried. Words will never be able to express my. Thank you thank you thank you from the bottom of of our hearts!! read more

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I just want to give a huge THANK YOU to Robert and Anna we really appreciate the work done on our big day!! My wedding was April 6,2019 and all my family and friends were amazed at the awesome service given. Robert went in to the reception to check in and all his guys did an awesome job by keeping us on schedule and at the same time being very flexible! I just want to tell all those people who look at reviews that it's not 100% accurate. First get to know Anna & Robert and you will change your mind because of their exceptional great guest service and of course their years of experience! read more

STOP EVADING US! My husband and I got married in November 2017. We have not received any photos of our wedding day. It's been over a year... DO NOT hire them, unless you don't want to see the photos of the most important day of your life, or have to sue them in order to get your photos. The problem is paying them everything before their performance on the contract. Robert and Anna do not answer or call back, and do not respond to emails. I am amazed to hear that they have fulfilled their contract timely to some people. You must be amongst the 5%. It is embarrassing to have to tell family and friends that you haven't received any pictures from your wedding day from over a year ago, and Robert and Anna or not responding.. They will put you through an emotional roller coaster that is very unnecessary. read more

Robert & Anna you took our payment in full, why haven't you delivered in full as outlined in our contract? Our wedding date: Dec. 30, 2016. Why haven't you replied to our phone calls or 7 plus emails? I see you're STILL taking people's money, but WHY if you're so backed up with fulfilling prior outstanding contracts? You realize taking people's money & then avoiding them can be considered fraud before a court of law? I am in contact with several people who feel wronged by you. Believe me when I say it is in your best interest to reply to those who have been trying to reach you. Stop evading your previous clients 3/22/19 UPDATE: Last week, on Mar. 15th, 2019, my husband and I were DELIGHTED to finally receive our wedding video from Hollywood Pro Studios!! One: After viewing our memorable day on video, I was reminded why I hired Robert and Anna in the first place. The video was superb, extremely professional and of the highest quality. Two: Anna chose the most ABSOLUTELY beautiful song to accompany our video. She truly is talented. Three: This video captured more than just my wedding day. Six months after our wedding, my little bro. passed away unexpectadly. He was in my wedding party. A year after my weddung, my pops passed away, also unexpectadly. Robert and Anna, this video is undeniably priceless. Thank you, from the bottom of my heart, for fulfilling your end of our bargain. You have given us more than you know. read more

My son got married in Sept. of 2019. We found Robert at a Bridal Expo and so blessed we did!!! From the engagement photos to the wedding photos, absolutely beautiful!! So so happy!!! Their wedding video is amazing!!! Both Robert and Anna are kind, hard workers and very professional. They have gone out of their way for my kids and have delivered!!! We are so happy and blessed that we used Robert and Anna!! read more

Dear Robert and Anna -- I had my headshots taken here in September, 2011. I was satisfied with the photographs, and the price, or else I would have walked out that day and never returned. I had an appointment for 6 pm. I showed up and had to wait, because the person ahead of me brought two friends, who ALSO decided to have headshots done, spur-of-the-moment. You asked if that would be alright, I said ok, but you didn't give me a proper estimate of how long it would take. I should have left and come back later. Be honest with your customers. I snapped a surreptitious cell-phone picture of just how cramped your office was. You noticed and berated me in front of other customers, which is understandable, as you thought I was going to steal your copyrighted work. I wasn't. I was going to post it to Yelp, actually, but deleted it when you asked me to. The point was -- I took a picture because there were several chairs in front of your main (and only) entrance, impeding safe exit in the event of an emergency. From an interior design standpoint, your office is cluttered and gets in your own way, limiting workplace productivity and making me exceedingly uneasy. It's not professional to move boxes to access shelves, and Anna had to spend a lot of time shuffling papers like crazy on the desk, getting me flustered along with her. After hours of telling me "just ten more minutes," I nearly walked out. I was nearly faint with hunger. Robert, to get me to stay, you gave me $20 for a pizza, which was pretty nice, but seemed like an afterthought band-aid. It didn't really solve my problem...which was the disrespect I was shown as a customer. When I finally got in the chair at 10 pm (four hours after my appointment), I received a well-meaning lecture about privacy, personal space, and learning to notice and respect personal sensitivities. (!!!) At this point I was fuming but didn't want to waste my four-hour wait by walking out. As a photographer who purports to develop relationships and bring out the best in his subjects, did you not notice my eyes start to glaze? Did you not notice how silent I was, trying to just get through the session quickly? I left close to midnight. You stayed open for me. Great. Your eagerness to make a quick sell to those other kids meant you wasted much of my time. I chose Hollywood Pro Photography because of its Yelp reviews, its price, and its location. The photographs are decent -- the backdrops make them look like high school yearbook photos. I needed them quickly for some auditions. I'd like to say you earned my respect, but you lost most of it, and my future business. read more

Just to let everyone know.. I still have not received my video & I got married back in February 2015. Anna sent me a photo album that was not part of the plan about a year and half ago since I have been waiting for so long SAYING she is working on my video & I would have it back in June 2017... We are in July 2018 & I still have not received my video!! BEWARE there is always an excuse & a reason for them not responding to your emails/phone calls but you will still not get your materials unless you are lucky.. I guess I am not one of the lucky ones that will get to see her wedding video!!! read more