What a joke. I go to transfer my funds to my bank account because they turned off my HSA debit card, so I can pay some medical bills. What do they do? Hold my funds and close my account because they think it is suspicious. Even though, I had called before making any transfers or withdrawals to make sure everything would be good to go. Now my payments are late, so the fees are piling up. Are they going to cover those fees? NO. Do I have access to these funds after a 2 hour phone call today to straighten everything out? Also, NO. Do I even have access to my online portal today....? You guessed it, NO! Glad I have a savings account for medical emergencies and I cannot use it. I will be seeking other options moving forward. read more

This is the most poorly run bank I've ever dealt with in 45 years! They have no idea what they're doing! I called in and asked for a beneficiary designation form. I filled it out and sent it in after getting detailed info on the phone from HSA how to fill it out. I received a letter in the mail stating one item was filled out incorrectly. I called in again, a representative told me exactly what to put in that line. I did and after sending it in, I received another letter stating the same item was not answered correctly. I called in again and spoke to a supervisor, he told me something different than the original representative. So I filled it out a 3rd time and sent it in. I just received a rejection for the third time stating the item was filled out wrong! Now I'm on the phone and about to close my account. This bank's employees and management are totally incompetent! I should have known based on 99% of their reviews have one star. Does anybody at this bank care? read more

We have had our HSA with this once good company for about 20 years. Recently they severed their relationship with Schwab and started their own "investment option", which is horrible. They have fees for everything and extremely limited investment options. They now automatically transfer any cash balances you have with Schwab into their cash account, which earns basically nothing. Their new and "improved" website is anything but- and their customer service team is awful. They can't answer my questions and have twice put me on hold then disconnected me. We've initiated a transfer to Fidelity and hope that, unlike for some other reviewers, HSA will actually do the transfer. I recommend using another custodian for your HSA. read more

This is THE WORST HSA option available. We switched from Fidelity to HSA Bank because that was what our employer was using and we wanted the pre-tax savings of the HSA contribution. The small savings was NOT worth the hassle we had to go through with this bank. It takes forever to get reimbursed. The website is glitchy. My spouse was not automatically added as a dependent or authorized signer which meant an hour long call with support. They deny claims if you do not submit a receipt - and that's even when you use the debit card at places like a dental office or an urgent care office. Do not risk putting your money here. read more

Terrible. Shut down Schwab so you forced to use their investment platform. Minimum balance of $3000 or monthly $2 fee. Unhelpful and rude customer service. What a scam. read more

This bank is pathetic. When do I get my tax form from them? On May 14th, almost a month after taxes are due. Additionally, their website barely works. I'm looking forward to closing this account later this year. And even though interest rates have gone up over and over again, they barely pay any interest on your account. Avoid HSA Bank if you can! read more

The new HSA investment platform is awful. In a self-directed account, you are paying fees for a platform with almost zero performance data and recurring issues making trades. read more

Former Robert half employee, they had an hs option with HSA Bank and Every experience i have had with hsa bank has been awful. They hold money hostage arbitrarily and unilaterally changed terms on my investment account without notifying me read more

Do not put your money here. After I discovered bookkeeping fees every quarter. There is a reason they don't want you to have a paper statement. Been trying for five weeks to get a simple transfer done. Every time we call they say they have the transfer request and will occur within 3-5 days. One week later call again and get the same answer, we have the transfer request and it will take 3-5 days. Have never experienced such ineptness at completing a simple task. Please don't put your money here. Their customer service and ability to carry out a transfer are unacceptable. read more

Trying to get a replacement card was one of the most difficult processes I have ever endured.

Still waiting after 17 days for my distribution. The customer service was terrible when I called to get help.

If I could leave zero stars I would. The worst. The website is challenging to navigate. Every year it is something that I end up losing funds. This year $189. We do not live in an economy that I can throw away $189!!!! This year my medical supplies had to be purchased on 12/30 although the website states I have 17 hours on 12/31!!!!!! Last year, everything I chose there was one reason or another they decline it. It didn't matter what brand of medical supply it was. If you have another FSA/HSA Administrator to use go with them. HSA Bank will find a way to keep your funds. read more

Setup a tranfer between two accounts. They projected a date to transfer twice failed to do so twice even after calling to varify everything was correct. Date passes just to find out that checks were mailed. First of all at whos discission made that so and why was it not communicated, even after calling you for clarification? My bills are late and unemployment in md is delayed because of more behind the scene neglegence. You bankers saftly screw around with peoples money just to act nonchalant. Im tired of trying to be patient or helpful when yall really just seem to lie and fail. Later. read more

Please stay away!!! I am the admin for our HSA and could not have a worse experience with them. HR Leaders please stay away from using this company. We were referred by our broker when we wanted to change from our HRIS HSA. BIG MISTAKE!!! Their systems are ANCIENT, getting ahold of CS is a joke--I just waited an hour on hold to get ahold of someone, website could not be less intuitive, takes AGES for changes to take effect--including the initial funding of our account which I had to send ACH info multiple times. They get frustrated that you haven't read their massive booklet before reaching out with questions--which I normally do, but this could not be laid out in a less user friendly way. It is clear that they put zero effort into the UI/UX experience, and are almost antagonistic towards their customers. I will be looking for a new HSA come open enrollment next year. I wish I had looked up reviews before signing up. read more

Company has zero regards for their employees lives so don't expect anything extra when it comes to customer service. Customer service representatives have an incredibly stressful job and their employers are aware of that unfortunately, this bank doesn't care and chooses to force their agents to change their entire lives to fit their needs only. I don't want my money or anyone else's in the hands of corporate bullies and you shouldn't either. If they treat their own employees with utter disregaurd where is the incentive for the employees to treat customers well? There is none. So, do you want to bank where the employees are treated like property and have no reason to do anything more than the least expected of them? If so then HSA Bank is for you. Bottom line if you bank with HSA a division of Webster Bank know this, they don't care about their employees so their employees have zero reason to anything more than the bare minimum. read more

HSA is the worst Bank I have ever dealt with, I cannot access my account on line, they have limited hours of service and they blame anyone but themselves for the worst systems known to mankind. Frankly they should be closed down as they are pathetic in every conceivable way. read more

It's sad after years of good service and a competent-enough web site, I can't even get adequate password resetting help. We'll see if it works in 24hrs. Apparently, the call center staff can't tell if the account is locked out or not... read more

HSA Bank is incompetent in my opinion. They are unable to resolve the simplest of problems. They will instruct you to fill out a form and have you upload it on their website. Then nothing is resolved so when you call back they tell you to send the form to an email address, so you do that. Then after a few weeks you call back to follow up and they tell you that you sent it to the wrong email address. So you send it to another email address and when nothing happens for another month, you call back and they tell you that the form was rejected and after putting you on hold for an hour they come back and tell you that you need to fill out another form. So you ask for a supervisor and after putting you on hold for another 30 minutes they tell you the supervisor is working on another case and will call you back within an hour but they never call back. So then you call them back and start the process all over again. If you enjoy being on hold and listening to the jazz version of Route 66 repeatedly until you go insane then this is the bank for you. Happy Communicating! read more

this is a terrible bank. they recently take my company' s HSA account. in the account balance, this bank only list the fund name, shares and balance, no price and date in the data list. it is a very non-professional bank. its online chat asking you ss name before helping people. acting as scammer. read more

These people are incompetent THIEVES. For the short time I had an account with them, I was never able to access their HORIBBLE website, and when I called to see what the problem was, I spoke to a sarcastic idiot who obviously did not know ANYTHING about the company's website. Oh, and it takes FOREVER to reach a human being on the phone. Then, when I went to close the account, I was charged a $25 "closure" fee!!! Really? That's on top of the monthly fee I got charged every month and the ATM fees I had to pay to use their worthless debit card. Never before in my 61 years have I I EVER been charged to close a bank account. Stay AWAY from this company--it should be shut down for stupidity and grand larceny. read more

This company is a scam. They don't actually have employees working despite saying they have representatives available 24/7. I've tried calling several times, but cannot reach a human to speak with. One time I was on hold, the phone rang, and then someone at HSA bank immediately hung up on me and disconnected the call. Another time I waited on hold for 10 minutes, no one ever picked up, and then immediately got send into completing a survey for my nonexistent service. I submitted a form for excess contributions 11 days ago with no response. After sending another email asking for an update, they simply emailed me back asking me to call them. Surprise, it's not possible to reach anyone by phone. I don't believe this is an actual legit company. read more

Absolute Garbage. WHY IS IT SO HARD JUST TO GET A REPRESENTATIVE ON THE LINE. I swear I had to call 10 times just to get a hold of someone and he still wasn't very helpful. I really wish my company didn't use this organization. They clearly have no sense of professionalism. Trash. read more

Cryptic website, poor customer service, difficult link between investment and HSA account. Recommend another HSA banking provider. Three weeks into account transfer and it's still in process. read more

They are paying very low interest rates compared to others. They insisted on two factor authentication to log in, and then on multiple occasions never sent the code to my email. When I tried to transfer my account to another bank, they denied receiving transfer requests and did everything they could to make it difficult. The phone help line is nothing but a phone tree miserable swamp. Took several weeks to eventually get them to transfer to a real bank. read more

They charge a monthly fee if you don't have an automatic contribution set up and also, most importantly, if you ever decide to leave, they charge you $25 just for leaving their bank. I'm not kidding. I had to rollover my HSA into a new custodian for work and they charged me $25 "to close my account". I suggest looking elsewhere because that's just robbery. read more

Worst Bank FSA administration ever. It appears as though the business model is to prevent you from using your FSA funds so that you have to forfeit them at the end of the year. The bank will deny nearly every claim and foce you to provide documents. Then they make it difficult to impossible to submit documentation. I have lost funds to them 2 years in a row, after never losing FSA funds in over 30 years when we were administered by a different bank. I tried to give zero stars, but Yelp won't allow it. read more

Was a client of theirs for many years and used TD Ameritrade (now acquired by Schwab) to invest the surplus funds. THEN, HSA Bank decides to sever their ties with Schwab and develop their own in house program. Uhh, NEWS FLASH-you don't just develop a brokerage and they (HSA Bank) were imposing fees! Well, won't have any of that nonsense, so found highly ranked HSA custodians and asked one (Lively) to transfer my HSA Bank account to Lively. HSA Bank refused to do an "in kind" transfer and I therefore had to liquidate all my positions. Then, it took more than SIX WEEKS for them to send MY money to Lively (the new HSA custodian) and charged and EXIT FEE! All they had to do is assign Lively HSA custodianship of my account! No liquidation, no six weeks. Do yourself a favor and avoid this once excellent company and put your $ with Lively/Schwab. You'll have impeccable customer service from both. FLEE HSA Bank! I filed a complaint with the Consumer Financial Protection Bureau for not doing a transfer in kind and taking 6 weeks to transfer my money. read more

This is way too many stars. I have experienced the exact same tactics as described by the other reviewers. These people are extremely incompetent or maybe just sly like a fox at making up excuses not to give you your money. Their customer service reps are terrible!! They will not follow up or try to help in any way. The one I spoke with refused to give me a Supervisor. As one person says it seems like it's impossible to get your own money back. I have now submitted paperwork for an HSA transfer twice and still no transfer!! Might have to end up going to Wisconsin AG? read more

DO NOT BANK WITH THIS COMPANY. I decided to close my account after getting married and switching to my husband's benefits. I had money that was sitting in an account unused so I decided to close out my account and have them mail me the balance in a check. it has been two months, 7 attempts to contact them (and counting) and I still have not received my money. i will be reporting this bank to the better business bureau for withholding my money. Do not bank with these snakes. read more

Similar to the other reviews here, clunky website, awful transactions help and confusing representative help with requests. I've been trying to transfer my funds out for the past 2-3 weeks and reps have given me conflicting information on how to do it since I have a brokerage account tied to my HSA Bank acct. Possibly good for only a basic HSA, but there are other better basic HSAs available. read more

My employer has put money into an account for me to use for medical expenses. HSA Bank has yet to send me a debit card to access those funds. My daughter went to Walmart and the card was declined so she used my debit card to pay for my medication. I called the next day and spoke to a young man named Keron that lied to me just to get me off the phone, by telling me my new card should be in the mail and if not call back tomorrow. Today I spoke to Ishema and Feli C. Feli C is the supervisor with a bad attitude, she said they could not expedite my card, nor could the connect the empty card that I they sent me. Even after I told her that I need my life saving medication. If you are looking for a company to handle your company's HSA account, please do not use HSA Bank, horrible customer service!!! read more

This is the worst bank in the history of the United States of America banks. I would rather bank with lying, account opening wellsfargo than this bank. I called 5 times before someone answered and actually helped me! The first 4 times if I selected "no survey" the call would immediately end. Then even if I did select "survey" someone would answer the phone and never speak. Then just hang up and I'd be prompted to fill out the survey. I emailed and no one ever responded. This account was opened after I joined a new employer. That was mid December and my funds still haven't reached this account. Before the bank said it's because my address wasn't verified so they couldn't release the funds. I then submitted address verification forms 7 times before someone said my address was verified. Now my account balance is .01! And they said it's because my employer didn't release the funds! It's so much back and forth, plus the account closing fee. I wish I had elected an FSA instead, this is such a headache and not worth the money my employer contributes to the HSA. Considering it won't even show up in the account. I have medical bills I can't pay with my HSA, which is what it's even for. Worthless trash. read more

Not enough staff, waited 20 minutes on the phone before I talked to someone. They charge a $25 fee to close out the account.

stay FAR away. Account is locked for too many attempts. Ok, my bad. Send me an email to get it unlocked. Email never comes. Ok, I'll call up to get it unlocked. I'm on the phone on hold for over 15 minutes while they try to get it unlocked. They can't. I said this is scary. I gave you all my info, SSN, DOB, Account #, Address and you can't even overide your system to unlock my account?! When will it be unlocked "We don't know." WHAT!!!? OK, this is scary. You know what, I don't want you guys with my money, close my account. "Ok there's a $25.00 fee for closing your account." WOW STAY FAR AWAY. read more

HSA bank is a terrible company to deal with. Terrible. They make you jump through tons of hoops to get claims reimbursed. I had to go back to providers a few times to get the exact "correct" documentation. My dentist had to create a new kind of receipt just to satisfy HSA's requirements, which seemed to change on the fly. It really felt like they just wanted to find ways to keep our money. Customer service was terrible. They gave me conflicting info, so eventually whenever I had a question I had to call or chat multiple times to at least see what answer I was given most consistently. In the end they kept $1500 of mine because they gave me the wrong info about when I was able to use it. And when I asked what would happen to that money, they hung up on me. Possibly the worst experience I've ever had with a big company. read more

Under no circumstances should anyone use this company for a health saving account.  After six weeks I was still unable to use my account even though money was regularly deposited into the account.  Upon trying to close the account because of all the unnecessary red tape and hoops to jump through I was charged $25 for an account that was never activated.  This is called a scam.  I do not appreciate the wasting of my time.  Highly unethical. read more

Completely incompetent. I had a HSA account with them that I was planning to let sit until retirement so that the money would grow tax free. At a certain point I couldn't contribute any more to the account because I no longer had a high deductible insurance policy that would allow me to make further HSA contributions. No problem, I will let the balance sit and continue to grow tax free. After a couple of years of inactivity, HSA Bank, ON THEIR OWN, decided that my account was abandonned, cashed out my account and sent the money to the State Controller CREATING a TAXABLE EVENT! I now have to pay taxes on the money that was supposed to sit there, because they opened my account and withdrew the money! Thanks idiots! Do you do this with IRA's as well? Its hard to believe a group as incompetent as this is still in business. Do not trust them with your finances. I am sorry I did, and I just received the 1099 from them for the amount "Withdrawn" from my tax advantaged account which will cost me almost half the value of what I had in there. They deserve negative stars. If I lived in Wisconsin, I would sue them. And I would win. read more

Frustrating. I lost $250 because of the following problem using the HSA Bank debit card. If you use the debit card to pay a provider in late December (2021 in my case), but the insurance claim is not processed until January 2022 and you try to pay the invoice in 2022, you will not be able to use your 2021 account because HSA must use 2021 money for 2021 medical services and products. So, if in December you need to pay a provider, pay it out of pocket, get the receipt, and then file as soon as you can to be reimbursed directly from HSA to your bank account. I still don't understand this completely since you may still need to wait until you learn what you owe to the provider after an insurance claim is filed. There might be a 90-day grace period, but in my case the insurance was not processed until April 2022 so it expired. Also, my card was suspended while I was arguing my case, but I received no notification of the suspension. Make sure you go to their website and Manage Account Alerts to be certain you receive notices of all actions on your account. read more

Who doesn't call you back when dealing with your money? Who has the worst customer service of any entity you've ever dealt with? Who utilizes customer service agents that have no clue about anything you're referring to? Who can't handle a simple transfer of assets? And the award goes to none other than HSA Bank! In dealing with their customer service agents, one gets the impression that you are speaking with bottom of the barrel, uneducated agents from some far off place that is totally out of touch with current events. read more

We opened a health savings bank with HSA Bank several years ago. We have received poor service, no interest on our HSA funds, and they keep losing paperwork sent to transfer our funds to a Fidelity HSA account. I should never have opened this account. read more