Big Island Zipline Tour was a fantastic experience! Easy booking, pre-waiver review and signing,…read moreand day of guidance from Ryley, Josh, Rose, and the front desk staff. Upon arrival, there is safe parking monitored by cameras. Check-in consisted of confirming your reservation, pre-signed waiver, and weighing in. Inside you have the option to purchase any last minute bug spray (which I did due to the tendency of being eaten by bugs & the natural spray they sold worked great!), sunblock, t-shirts, and snacks. There are also some maps, local recommendations, and a sign in book to look at while waiting for your tour. They have complementary water, fanny packs to use while zip lining, and clean restrooms.
After checking in, you will wait until the guides support you with putting on your helmet and other gear. They will check to make sure your gear is secured and comfortable. There will be a brief safety briefing and then you take a quick van ride as a group to where the 7-line course beings. Rose is the van driver- she did a great job maneuvering the van, keeping us safe, and supporting us on the course! Along the way, the guides, Josh and Ryley, shared about the various plans and spaces we were viewing, which was a nice to learn about! Appreciated Ryley's humor!!
The course was awesome! Speaking from someone who did ziplining over 15 years ago in Puerto Rico and now in my mid-30 a little nervous about doing it since I flaked jumping out of a plane to skydive in Oahu, I was nervous how I would do. Well, I did it, and it felt great! All seven of the lines were great- safe, sturdy, and enjoyable. The communication between the guides, including Rose, at times, was spot on to ensure safety. The lines were checked, were informed of what to do before we went and how to land/arrive on the platform. It was all very well planned and set up. Each platform also had a little history of a Hawaiian word which the guide shared some of the history with us about! It was a great tour- friendly and knowledgeable team of guides and driver, good group of tourist, and beautiful course. My favorite lines were 6 and 7 (haha), and yes, I would do it again, and utilize this company for other excursion because of their organization, adherence to safety, and aloha spirit.