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    Hubbards Road Self Storage

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    10 years ago

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    Suburban Solutions

    Suburban Solutions

    4.4
    (389 reviews)

    Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

    AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

    Randall Moving and Storage

    Randall Moving and Storage

    4.5
    (72 reviews)

    Randall helped us move from NoVa to MD Eastern Shore. The crew was outstanding, friendly, and very…read moreefficient in their work. We actually enjoyed the time spent with them, making the process less chore-like. Everything arrived safe and sound and the crew was diligent in helping us arrange the furniture in the right places. Highly recommend considering Randall for your move. Yes, prices were fair and similar to others.

    Edit: Susan. Stop playing with me. I have a check from your very company's name. And I have a text…read morefrom Earl. I'll add the screenshot since you wanna play games. They poorly packed my stuff into my two storage units. Some things broke or were smooshed. They stole extra $40 from me and gave me a poor lie for why they did it. They had to send me a $40 check after I called them out on it. Their boss wouldn't believe me and defended them, almost to the point of scolding me for accusing them of stealing... only for their lead mover to apologize to me with a weak ass lie. Edited to elaborate, since Susan continues to be in disbelief and refuses to think it's possible her employees would do such a thing and to make all of you potential customers aware of my experience: I counted out my cash out loud maybe 3x. The lead mover saw that I had multiple $20 bills amounting to hundreds of dollars. I laid some of the $20s in piles on my vehicle dashboard and counted out the cash to the amount that I owed, rounded to the nearest $20. When I gave him the money to count, he gave a fake sigh and shook his head and said I was $40 short. I didn't believe him and asked him to count again. He said I owed $40 more. So, I gave it, but I felt lied to. After that, I still tipped them smh. I shouldn't have. He left and I recounted all my money. Now I was short $40, meaning if we subtracted what I owed to them from what I withdrew from the ATM and also subtracted the tip, I should not be missing extra $40. I did the math multiple times and brought it up to Susan and the company. They accused me of lying and trying to steal from THEM. Susan said "it's only $40! I'll just send you a check. It's only $40." (Mover's name here) later texted me and apologized and said he got confused. He said when he counted the money, he set the $40 aside in his sock because it was tip. That's why he asked for $40 more. That doesn't make sense? When he counted the money in front of me, he never put any money in his sock. He just counted the money and looked me dead in the eyes and said I owed $40 more. I also didn't include tip until AFTER he said I owed $40 more and we settled what I owed first. Susan, the reason why I didn't pick up when you called today (8/10/26) is because you showed me months ago that you are argumentative and not interested in listening to me or believing me. I already know you're gonna argue like before and probably pressure me to take my review down. I took months to post this review because I knew you'd do this, call me and claim I'm lying or have your business confused with another. But if you thought that, if you truly couldn't find me in your data base, then why did you call me just now? Looks like I was in your data base after all.

    Hubbards Road Self Storage - selfstorage - Updated August 2026

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