Found a truck on autotrader, keller bros dodge in Lititz. I call ahead of time to say I'm coming…read morefor a certain truck and they say ok we'll have it ready. I get there and they have no idea where the truck is. After 4 hours and trying to flip me to another truck (no, I drove 2 hours for a specific truck) they finally figure out that the truck they advertised for sale on autotrader is the same one they loaned out to someone that had their truck in for service. They said it would be back that day. Nope. Then 2 days. Nope. Then on the 4th day they drove it to me and I find out that it has 3k miles more on it than was advertised. All the pics and paperwork said 23k, when I drive it there are 26k on it. I complained and got a free oil change. Then a few weeks later I get a call from the dealer saying the bank red flagged my paperwork and the loan isn't funded. Someone at the dealer fat fingered my ssn so it didn't match paperwork. So they ask me to email my ssn to them. Not a chance. Who asks to send ssn through unsecure email?!? I call the bank and settle it myself. Then I get notices from PA DMV that they don't have my previous cars plate, the one I traded in to Keller. So that issue is ongoing, don't know where the plate is yet. It's a shame because the salesman was a good kid, he tried. He hadn't been trained well on vehicle specifics or just didn't do his homework, because he didn't know a lot about the truck or even the dreaded "hemi tick" associated with rams, but he was nice to deal with. The incompetence at this place is astounding. Go somewhere else.

After nights of researching dealerships I happened to come across Keller Bros Dodge Ram and felt…read morethis place was trustworthy. I submitted an inquiry on a specific vehicle that caught my attention, and received immediate response from Kerry Kneisley. After we set an appointment to come in and view the vehicle, I noticed a sign hanging from the vehicles rear view mirror. The sign said "Welcome Stephanie", and that to me expressed that I had hit the jackpot when it comes to customer service lol. Kerry was very detailed oriented, patient, knowledgeable, and went out of his way to comprehend my situation. I ended up leaving that day with a new car and couldn't be more happier. I definitely recommend this place if anyone is searching for a certified used/new vehicle, especially when working for Kerry! Thank you Keller Bros!

Lanny and his crew go the extra mile. Highly recommended. Was in and out quickly and the price was…read moreright.

Fantastic, friendly, and timely service. I've taken all of my cars there for years and have nothing…read morebut good things to say about Lanny, Steve, and the rest of the staff. Highly recommend for all your auto needs.

My husband and I started the process to upgrade from our four door to an SUV knowing it may take…read moretime, which we had, but we wanted to make the change before our first child arrived in a few months. With that in mind, we needed to be careful of the numbers and be aware of any fees we had to plan for. My husband found a car he liked very quickly and got in touch with the dealership and started working with Rick at  Frederick Chevrolet of Lebanon. Rick has been amazing during the whole process. He has been polite, honest, upfront, and trustworthy. He stuck to everything he told us, he made sure to detail everything out, and even became a great source of advice during the process. My husband was calling him, emailing, and even texting quite regularly and Rick was right there to answer every question fast and with every bit of information right up front. Mike stepped in on the finance side to help us work the numbers, understand the financing options, and get to a final deal. Not just any deal, but the best choice for us. He was knowledgeable, kind, and worked hard as we were trying to get the trade done quickly once we settled on a car. Mike worked with us very swiftly like Rick did, even making sure to check things over and get back to us while, I'm sure, taking care of plenty of other things. You can tell both Rick and Mike are smart, know what they are doing, and want their customers to be happy with the process and purchase. Day of, both gentlemen greeted us and helped us through the whole process. They stuck to their word on every step and made it seamless. There were no questions left unanswered, no fees slipped in, and no issues along the way other than our last questions- which they made sure to answer. The deal went smoothly and everything worked out exactly as they had communicated to us throughout. I am so impressed! We could not have had a better experience than working with Rick and Mike. When we decide to trade in my car, down the road, we will be going right back to Rick and Mike. There is a lot to say for being able to know you are in good hands. They have our utmost trust and respect.

I am frustrated with the lack of accountability and radio silence from this dealership's management…read moreteam. If you are doing a lease trade-in here, please learn from my experience: do your due diligence and get every single detail in writing before signing. I traded in a GM lease early to get into a new vehicle, a typical pull-ahead trade, and we discussed getting my remaining final payments covered during the deal. Because it was a weekend, the staff claimed they couldn't get in touch with GM Financial to confirm how to handle it and told me to follow up. Here is where the entire process fell apart: * GM Financial stated to me that the dealership handles lease pull-ahead payments. However, two months after driving off the lot, I was hit with a final $1,500+ invoice from the financial institution. * When I brought this bill to my salesman, the runaround and confusion began. I received text messages with conflicting info, including claims that management "had never heard of such a thing" and that they were trying to contact a corporate rep. * After weeks of getting nothing but empty reassurances via text, I escalated the issue directly to the General Manager and the Owner. The GM explicitly promised he would look into it and call me back by the following week. He never called. A follow-up call to the receptionist (who assured me he would call right back) went completely ignored. Now, I am stuck holding a major bill because this dealership refuses to answer emails, return phone calls, or help clear up the confusion caused by their own staff. Once they have your signature on the dotted line, they might ghost you.

Long story short- I live in Boston, MA and currently own a 2006 Cadillac STS. I have always found…read morethat Cadillac dealers hire the best of the best sales people and technicians. With that being said, I have searched locally and afar for a very specific vehicle. I located it at Kelly Cadillac and have been working with Howard Solodky. He has been absolutely amazing. We are conducting this transaction over the telephone and by mail. I have been very particular with him to provide me numerous photos and some with the vehicle on the lift. Howard has been more the gracious and pleasant on the phone when I kept calling him back for more, more etc. ( I've never bought a car over the telephone ) I enjoy "kicking the tires" Howard has been absolutely OUTSTANDING. Howard and Kelly Cadillac are amazing.

Customer service skills are woefully lacking. Sales experience was great. Service leaves a lot to…read morebe desired unless you are paying, but GM's warranty coverage is not good. Lack of knowledge in the service department compounds the issue.

10.23.24 Phenomenal job on my wife's car. She hit a ladder…read morelaying in the lane on the PA Turnpike at night. Mike and staff were very helpful with the Insurance company, status of repair, explained in great detail what needed repaired, and the parts needed. The start to finish was not long at all. The car looks great.

Recently my ex had gotten into a car accident and needed his car to be repaired. The workers from…read moreAutoTech were in contact with him every step of the way letting him know what he should expect from the insurance company. The entire time the staff were extremely kind, reasonable and helpful looking to make sure that he got his car back as soon as possible and did an amazing job detailing and making his car look new again. He says that his car actually looks nicer that when he first bought it after all the repairs and replacements. Overall would recommend them 10/10. (AutoTech in the Ephrata location also is has great service, have gone there as well for general car maintenance. Pricing is good.)

I drove three hours to have my Acura Legend serviced at Autotech Lancaster. I was experiencing…read moreseveral issues with the car that other mechanics misdiagnosed. Dale, and Harvey addressed all the issues in a timely manner. They are honest, and professional. The communication was excellent, and the cost of the repairs was very reasonable. This was one of my best experiences with a repair shop. It was well worth the trip. I highly recommend Autotech Lancaster

they doing a fantastic job and are affordable and honest. My car broke down and Jeff is working on…read moreit this weekend because he's booked out and he knows I need it so even though they're not open, he still working on it. The kind of mechanic everyone wishes they had.

Recently, I had taken my car to a dealership for an issue that I thought might require their…read moreexpertise. It turned out my car's rear differential needed to be replaced. The dealership quoted a pretty high price because they were going to purchase new manufactured parts. My car is old. I called Warner's as they have dealt with my car in the past. Jeff shared that he could do the repairs at half the cost by simply replacing the rear differential with a slightly used differential. I was ok with this because the car has over 135,000 miles on it. He replaced the part which came with a warranty. Unfortunately, the differential he was given was also bad. Jeff honored the warranty and replaced the differential again. I knew that this meant he was doing work on my car on his time and dollar. The second replacement has been working beautifully. My car has not sounded nor run this well in the last 2 years! I will continue to trust Jeff and ask questions of him for all future repairs! Warner Holdings is an upstanding business!

whatever you do NOT buy a vehicle from any of their dealerships. we attempted to buy a car and they…read moretold us TWICE the day of us going to buy this car that they can't. First the GM took our car on vacation after we already made the deal and they told us the morning of legitimately 10 minutes before we are leaving. So what do they do they wait the whole week to go get it then no kidding as we are leaving to go get it again they tell us they don't have the title. What a joke of a group. Dealers are already horrible but this is absolutely horrendous. Pathetic.

We had a GREAT experience with our used car purchase with Jones Honda in Lancaster, PA. In working…read morewith Braly Del Rosario then later I worked with Carlos Martinez both were fun, helpful and willing to take me on several test drives before I finally settled on a car. I got the chance to see how some of the different model cars from various car manufactures I was looking at really faired during the test drive. A bonus on buying used and this dealership had many to test drive. Carlos was wonderful even after the sale when I needed to get copies of some of the paperwork I signed. I recommend this dealership when shopping for a used car. I feel I got a great deal, and the buying process was simple. I will be back should I be in the market for a used car in the future! Thank you Carlos and Braly at Jones Honda Used Cars for a fun car buying expereince!!