Im here about every other month for an oil change between 2 cars. They usually get me right in and out no problem. Guys are friendly and can usually answer any question I have. Only reason I rated a 4 was because i couldnt rate 4.5. The drop is because they do notice stuff thats wearing out but they completely missed a broken spring under my truck once but told me the ball joint and ball bearing was wearing out on that side. Still hasnt stopped my from religously coming back and getting my cars serviced. They do good work and the price is reasonable! read more

Disappointing Experience with Hubler Ford We purchased a 2023 GMC Acadia from Hubler Ford on May 26, 2026. Since we live 2 1/2 hours away, we made the trip expecting the vehicle to be in the condition it had been represented. When we arrived at the dealership to purchase the vehicle, we immediately noticed multiple scratches, dents, and paint damage that had not been disclosed beforehand. The inside of the vehicle also had a strong odor and clearly needed to be detailed. Rather than making the trip home and starting the process over, we moved forward with the purchase. After taking the vehicle home, we had to have it detailed, buffed, and painted to address the condition it was in. Then, only one month later, on June 27, 2026, the check engine light came on. We took the vehicle to GMC Lafayette for diagnosis and service. The vehicle was found to have an EVAP purge system issue, which was repaired under the powertrain warranty. During that repair, the service department at GMC Lafayette discovered that the camshaft seal and gasket were leaking. We were informed that this repair was not covered under warranty and would cost approximately $3,000. What is especially concerning is that we later obtained the dealership's inspection report dated March 23, 2026, which states that the seals and gaskets were inspected before the vehicle was sold. We purchased the vehicle on May 26, and just one month later we were facing a major engine-related repair. It is difficult to understand how a vehicle could pass inspection and require such a significant repair so soon after purchase. We expected Hubler Ford to stand behind a vehicle that developed a major issue shortly after we bought it. Instead, we were told we were completely responsible for the expense, and no meaningful effort was made to help resolve the situation or restore our confidence in the purchase.The overall sales and customer service experience was equally disappointing. Communication was consistently difficult, obtaining documentation took days, and we repeatedly had to follow up for information and updates. We also felt rushed through the sales process and even left the dealership without all of our paperwork. Another concern is transparency. We were unable to leave a review on the dealership's Facebook page because reviews appear to be disabled. My husband shared our experience in the comments on a Hubler Ford Facebook post, but his comment was later removed and his account was blocked from the page. Based on our experience, we cannot recommend Hubler Ford. We encourage anyone considering purchasing a vehicle from this dealership to carefully review all inspection records, ask detailed questions, and consider having the vehicle independently inspected before buying. We worked with Brandon Reed and Spencer Wilson would not recommend read more

Looking at a car this dealership had for sale. We were going to drive up and test drive. We noticed upon pulling the car up again the next morning, they had increased the price. The description they wrote on the car was all about how they have dropped the price to increase traffic on the car. Spoke with a salesperson who told me this dealership and her manager practice this "bait and switch" type sales tactic all the time. She explained it gets us to call in about the car and then they have the opportunity to sell us a car. It generates leads for them. They have no intention of selling the car at that price (will make it up by changing numbers around on fees as she stated "the numbers are easy to manipulate"). Obviously they walk a dangerously thin line legally. I knew car sales had these practices 50 yrs ago before consumer rights were becoming more protected, but you just don't see this anymore. If you look at all their pricing online, this is the tactic they use to generate leads and sales. I would stay away from this dealership because if they still utilize the old "bait and switch" methods, what else are they being dishonest about. Honesty and integrity are just that, in an industry that historically had a bad reputation, it is sad to see a dealership still doing things that make the industry look horrible and cause consumers not to trust. STAY AWAY! They will probably honor the base price but they will recoup in fees to the untrained buyers eye. read more

Wow price gouging bad n there raptor bronco ouch msrp n $95,500 And they have listed for $114,500 ouch really. Know they will give a response lame as all do but dang taken advantage ouch read more

Took my 2017 Lincoln MKZ in for 'check engine' light: 1. No call back after 48 hours 2. When I called, the technician had the secretary list repairs needed including a new driver side speaker and an ENGINE REPLACEMENT ($6000). Yes, the whole engine. 3. Was informed casually "we've found this happens a lot to this car." The car is 5 years old. 4. When asked about replacing head gasket instead of whole engine they waved the notion aside because of 'damage.' Was not willing to specify what 'damage' meant. 5. A driver side speaker needed replaced, so we settled on focusing on that for now. 6. After 1 week, no call back. I drove to pick it up, speaker had not yet been replaced. I was charged $143 as 'diagnosis fee', despite no repairs being done and not being notified about fee. Was told it took 1.5 hours of technician time. Apparently technician makes $100/hr? 7. Secretary was condescending and aloof throughout. Buyer beware. read more

I have a Ford with Powertrain Warranty... brough my car for checkup due to "jerks" during acceleration. After a whole day of diagnostics still no info...second day I was told that the recommendation is to replace the transmission due to faulty sensor...damn. Now here it comes ... the guy who was take care of my car said he will get back with me if the Powertrain warranty will cover this, yet when I call back to check I was told he went home. The guy on the phone told me that he couldn't find the warranty inside my glovebox and it's not his responsibility to look it up...he stated he doesn't know where I bought the car so I should call the dealership I got the car from and deal with them. What a great service. I ask them to put the car together so I can pick it up because it have been there for almost 3 days now and he told me to be happy they got me in on Tuesday because my appointment was on Thursday...yes, I am so grateful for the waste of my time and money for rental just so I can look for someone else who understand what customer service is. The sign in your waiting room should change from "Hubler Ford, going the extra mile..." to "Do it yourself so we don't have to". To the Cocky ass I spoke over phone " it takes 50 years to build reputation but only 5 second to ruin it" please remember, your customers are your paycheck. No returning customers no business no paycheck. I will not return, and this review is to warn others to stay away from Hubler Ford Shelbyville IN." read more

I would have given 0 stars if I could. I paid for a hitch to be put on, was told by parts that the parts I ordered came with everything to make it look factory installed. So imagine my surprise when I show up to get my vehicle, and as I'm pulling off the hitch cover, half of the bumper comes off too! Then, there's only a 4 pin connector. Now, the funny thing is, when one cones factory with a hitch, it comes with a 7 pin and 4 pin. So I talk to Mike, from the service department, and he tells me that the bumper is just going to be loose, and that I can only have a 7pin put on a vehicle MEANT for towing like a truck and I shouldn't be towing with an explorer. So I paid FULL PRICE ($500) for them to mess up my car, telling me that the only things they can do is replace my bumper (at an extra $1000 to me) or take off the hitch, leaving the sloppily cut bumper as is. DON'T TRUST THEM WITH YOUR VEHICLE! read more

Run unless you want the Worst car buying experience ever. I came here to help my mother purchase a car first the sales guy who we spoke to over the phone called in sick the day we were supposed to meet then the car that we wanted they couldn't find the keys,the finance guy suspected the sales guy Don has the keys in his pocket yet he wouldn't answer his phone so this could not be confirmed but because it was the only car of its kind on the lot we agreed to do paperwork and come back on Monday to get car the finance guy Brandon assured us that the service center opened at 7am and he would have a guy make the key and we could be gone by 8:30 at the latest. It was all lies we arrived at 7:30 and the service guys call the finance manager and he says no we cannot get the key made until 8:30 so more delays, now I'm waiting again on keys now it's past 8:30 and the guy who supposedly may have had the keys is still not answering his phone and we now need to wait on a Tow truck. Incompetence or inefficiency either way I don't understand why they were not here earlier so that we could be first customers at Chevrolet service to get the key cut, now we are still waiting on the tow truck it's 9:04a now I'm wondering why the hell are we still here and then i think if we go somewhere else we will have to go thru all the paperwork and we were supposed to be on our way to Georgia last night but we decided we could leave early this morning based on the promises/lies of Hubler Ford and it's employees this is when I thought that this was some freak mistake that the keys were misplaced but with the tow truck not here yet it's 9:30. Run it's a great up off read more

I do not recommend doing business with this dealership for the following reasons: I needed a hard to find replacement vehicle so I found the one I was looking for through my car insurance company. The car looked fine on the website. So I flew from out of state and arranged for the dealership to pick me up in the car and the drive back from the dealership would be my test drive. I did get picked up but not in the car I was buying. That was a warning. When I got the the dealership the car I went to buy had been in an accident and that was not disclosed. When I asked about it the Pre Owned Sales Manager said he had explained on the phone that it was not a "new car." The dealership manager did work with me on the price at a 1500 discount and I did travel a long way so I took it for a test drive. It drove fine at that time so we worked out a deal. As you may guess, after driving it home the check engine lights lit up like a Christmas tree. So 2K in body work and 1500 in engine work I am where I need to be. So if you do business here be sure to look closely at the vehicle and have it checked out by a mechanic. I sure wish I had. read more