The staff is pleasant and the dealership is clean. That said, for buying a brand new car I felt dismissed when there was a manufacturer defect and I had to call corporate for the defect to be repaired. It's not a terrible place by any means, but it's not a standout 5-star experience either. Just average. read more

I attempted to buy a car in October from the Suburu dealership. The sales person they gave me, Jason Hall, refused to sell me a car. He would not answer my questions, it was like pulling teeth. I left but went back and found another sells person. Who was very nice and helpful. Jason Hall did not sell me a car because I was not white. I did buy a car but I will never go back to Dreyer and Reinbold. read more

I called ahead to John Stephenson and let him know I was bringing my Subaru Legacy in for service. I pulled up in a drop off area and he came out to get the car and discuss what I expected. There are comfortable areas inside to wait for your car to be serviced and John communicated to me on the progress being made. I thought I needed new windshield wipers and agreed to pay for them but they determined my windshield wipers did not need to be replaced so saved me some money I was expecting to spend. I received updates on my phones message app that went into detail and there was a short video from the mechanic. My husband and I have had our Subarus serviced here for years and John has always been our guide. Before I left John came out to the car with me and ran the windshield wipers to be sure I was comfortable without replacing them. Good service that didn't take too long. read more

They weren't pushy and were respectful of my and my decisions even though my fiance was there. Good to see that they aren't dismissive of women like some other places. read more

I'm a longtime client of Dreyer Reinbold Subaru Had service today Greeted promptly Check in very smooth and work completed within 45 minutes I appreciate the consistency of this service department I have and will continue to refer all Subaru clients their way A 10 for sure AJ read more

My family went to visit today in hope of finding a new Subaru. They pulled into the parking lot driving their current Subaru. They were there for around 20 minutes, walking around the inventory. Not a single person came out to offer to help them, which is unfortunate since they are in the market for a new car not a used car. Very disappointing. read more

I asked them to repair the engine on 2013 Forester, if and only if they could resolve the oil consumption problem and make it road worthy again. I also told them that other mechanics had recommended engine replacement. Therefore, I asked they not do the work, if that was the outcome. They said they could fix it and resolve the problem. Almost $1700.00 later, they handed the car back to me, I asked if it would run safely now, and they said yes. Maybe an alternator will go out or some other unrelated problem but that happens on older cars. I repeated-but the engine is otherwise good to go now. They said yes. I paid. I get home, the engine light is back on, and, get this-the printout they gave me said that compression was low in the number 2 cylinder. Their printout: "Findings indicate engine failure". They did the work, then tested to find that out, and then told me it was good to go. read more

They gave us the wrong 2nd set of keys for our vehicle and won't pay to have another one made. They want us to pay for half of the cost which is $125.00. I don't think this is fair. We did not make the mistake - they did and should absorb the total cost. We've contacted them multiple times and this has been the end result. I'm not happy about it and unfortunately do not have the time to keep calling and emailing them. Just do the right thing. Remember the best business philosophy: Do whatever it takes to make your customers happy. read more

went to buy a car and the sales person refused to help me. Even laughed at me when I got mad, his name is Jason Hall. I know it was because I was not white. Nonetheless I bought a car with another sales person, Mitchell Crouch. Great guy, was very helpful. This the 3rd car I've bought from them and never had a problem except for Jason Hall. Terrible person. read more

Impossible to get a hold of. Can't be bothered to email back or return calls. Keep trying to make contact with finance on cancelling services on a vehicle I sold and no follow up. Warranty and gap providers will not cancel without them initiating. Making it impossible to handle. read more

We just bought a our second Subaru from Jason Hall at D&S in Greenwood. They gave us a great price on a new 2024 Ascent. No need to dicker. Also, we had $500 is discount coupons to use on the sale of a new car. You get a $100 coupon each time you have an oil change. We saved enough which allowed us to buy the 84 month. 80K mile Gold plus warranty. This car has so many computers that I won't need to worry about the coverage expiring. It also covers the turbo charged engine and the transmission. You also get 2 years with of maintenance included. This is a very solid car and has plenty of power from the engine. The best part for me is the seat extension that pulls out under the drivers seat to support your legs on long drives. Kind of like sitting in a recliner chair. We also love the ventilated and heated seats! A Toyota Highlander and Honda Pilot were much more expensive. read more

Not everyone gets to do business with them. They refused to honor the lease agreement they have with my employer (I work for the manufacturer that builds the cars they sell) because inventory on the model I am interested in is low. Oh, they have them... they just one let ME get one. So, I can't enjoy the benefits of my employment because they're backpedaling on the deal THEY made. read more

I have had good experiences with Dreyer & Reinbold Subaru. I leased one vehicle and have since purchased another, both smooth transactions (my salesperson CJ was awesome). Service here has always been pleasant as well, whether it has been for simple oil changes or other things - Camryn has always been friendly and helpful. read more

Dreyer & Reinbold Subaru - new Impreza - Car Dealers Near Me - Greenwood, Indiana

I've been to dozens of dealerships of all different makes & all around the country for the past few years. The Subaru dealership at DR might not have a large fancy showroom but they do have an AMAZING team (and they are expanding the show room at this very moment). Long story short, I wrecked my car & the next day went to checkout the Subaru lot. I had a few cars in mind that I scoped out from the website and just took a look on my own in person. Within 5 minutes Rob Muellers walked me through the differences, what was the best value and told me the bottom line. We test drove the car we narrowed it down to, negotiated for 15 minutes and I bought a car. Rob is awesome, chill, knowledgeable, no pressure & willing to work with you. read more

Dreyer & Reinbold Subaru - Car Dealers Near Me - Greenwood, Indiana

This is old school car buying. The sales men are too busy to assist and will find any way to stick to their day's agenda. They sent a "new guy" over to give my group a test drive of a car that I wasn't truly interested in purchasing... then couldn't find the keys to the car I wanted to test drive. I spent 10 am -1:30 on a Sat AM and ended up leaving and BUYING a car from a competitor. I watched an additional interested buyer come into the lot, scope out the vehicles and then leave without any interaction from the staff. He was driving an older model Subaru, and he got out, and looked at many vehicles with no assistance. He drove off much quicker than I did! I am not sure what the business manager of Subaru had going on, but selling cars to motivated buyers was not his priority. At the end of this scenario I left feeling like buying a car with the features, and trim line, and financing that was being offered all over the Subaru dealer's website- wasn't an option for me. Fortunately, I was able to go to FALCONE and was treated much more fairly. read more

We had a great experience shopping for our new Subaru at Dreyer & Reinbold. Cody was knowledgeable and helpful, but also fun and upbeat, honest, and generous with his time. We were there long past close and no one made us feel rushed. Also they had many colors and trims available so we could really walk the lot and get a good view of all our options, plus test drive our choice. I feel that we got a great value on the car and would recommend this Subaru dealership over others in town. We shopped around a lot at several car dealerships comparing cars, trim levels, prices - and I am so glad we ended up at Dreyer & Reinbold. They had just what I wanted! We scheduled our appointment online ahead of time and felt welcome when we arrived. read more

Brought a car in February now at the end of May still can't get title information so car cannot be titled or plated OR legally driven on the road. All we get is excuse and promises. Maybe Attorney General for Indiana can answer how they can sell a car without titles. read more

Very happy with leasing a new subaru rosstrek sport. It was a few weeks late getting here but we are very happy with the carand the customerservice. Robert kept us up to date on delivery date, went over all the funaspects of the car. Financing the lease through them went smoothly. I hate buying or leasing a car but they made it go well read more

Awesome staff and cars! It's a pleasure to work here with my fellow teammates and friends. Be sure to swing by and see what deals we have going on. We will always be here to help and greet you with a warm smile. We have complimentary drinks and snacks while you wait. Even better- if you don't have time to hang around with us we provide loaner vehicles (free of charge $)! With every service appointment or express service you will receive a complimentary car wash and vacuum! read more

Brought our Subaru in for a service appointment. From start to finish I had issues with our experience. I had a couple of simple questions. The gentleman that spoke with me spoke quickly and rushed me. Worse off, he was condescending and demeaning as he tried to explain why my requests were essentially inconvenient and ill timed. Additionally, he was visibly irritated trying to explain how the software updates work, rather than seeking to understand and finding out I didn't understand the function of them, and just assumed that was a thing that would happen regularly. Cherry on top, he was sweet as pie when my husband showed up and seemed to have no issues communicating with him. They include a car cleaning with the service check, and failed to vacuum the car. And would have charged $350 for front brake pads and rotor resurfacing. The service check itself was around $175 for them to "visually inspect" a number of things and basically perform an oil and filter change. I don't plan on continuing our business here. read more

I had a great experience here with some service and warranty concerns for my Subaru Forester. Staff was super friendly and easy to work with. They got me scheduled in right away to have parts replaced. There was a problem with my Bluetooth in my radio and they spent nearly 30 to 40 minutes at an unscheduled visit trying to find the problem. Multiple people were asked and tried to help. I appreciated the team effort and how attentive they were to my needs. I will be using them in the future for regular service For my vehicle. While parts were getting repaired in my car they provided me a rental same make and model. Phone calls are returned quickly and communication was timely. read more

For 6 months, I was searching for a new vehicle for to own after my car took a nosedive. I was pleasantly received by the team here and they provided excellent service to me. I want to give a special shout-out to Brian Hidalgo, who helped me during the buying process as well as meeting my specific needs. Brian was professional, prompt, and extremely kind. He was the main reason why my buying process was pleasant and expedient, given the supply chain issues that are going on throughout the US. However, Brian never gave me the runaround and was completely honest and upfront with everything. I am a proud owner of a Subaru Crosstrek and I recommend Brian Hidalgo! read more

Very pleased with this dealer and very happy with my salesman Nick Lingenfelter. I was in the market for a Subaru because my son is a camper/outdoor enthusiast so Subaru is where we wanted to go to. I was very happy since Nick was a Subaru owner himself for years and made my purchase go smoother since it was not a brand of car that I was up to date on. I would certainly recommend Nick and this dealership to anyone looking for a new or used Subaru. Jeff read more

Repeatedly the Worst service imaginable, don't take your car to Dreyer & Reinbold Subaru. 3 visits in a row we were misdiagnosed (various problems, not the same issues), not repaired, billed for repairs not provided, obviously the vehicle wasn't test driven of repair checked or verified before returning the vehicle to us and the service writer had no idea of the history of the vehicle and constantly assured us the vehicle was fine and then made endless excuses for why things weren't fixed, done properly, etc. Dealing with their service department has been pure frustration, excuses, disappointment, needless trips for us and expensive. There is obviously no quality control whatsoever. My story is too long to go into detail but I hope you read this and go to another Subaru dealer and save yourself the headaches. Anyone can have a bad experience, lets face it it happens to all of us. But it cant be 3 visits in a row. We took the Outback to a local independent shop who IMMEDIATELY and ACCURATELY identified the problems. Fixed it on the first visit and also fixed the things Dreyer & Reinbold hadn't been able to diagnose or failed to fix properly. read more

To say that we are disappointed is an understatement... On Aug. 14, 2019 we took our 2009 Subaru Legacy into Dreyer & Reinbold Subaru because the car had oil in the spark plug tubes. We chose that location because we wanted people that were educated and experienced on Subaru vehicles. Since then we've had to return on four different occasions over the course of three weeks because of inconsistent multi point inspections, technician errors and lack of communication. After repairing valve cover gaskets, sway bar links, axels with CV boots and replacing a leaking antifreeze hose totaling over $1500, we picked up the car and noticed a loud screeching noise whenever the wheel turned before we even left the parking lot. We refused to pick up the car at the time until the issue was resolved. The next day we were informed that the belt needed tightened and that is was an easy fix. The Service Consultant expressed that he was surprised that it was just the belt that needed tightening due to him observing the power steering pump being damp. We drove away onto the highway and noticed that the steering wheel was violently shaking when reaching speeds above 45MPH. We took the car back to find that the tires had been put on incorrectly. We picked up the car again and after approximately one week, the car screeched and locked up to the point that it was undriveable. The power steering fluid was bubbling out of the reservoir and the pump was leaking fluid. Upon taking the car back, we were informed that it needed a new power steering pump. After frustration was expressed to Service Manager, Russell Stevens he said he was unsure if it was the part going bad or the error of his technicians so he said that he would cover the labor to replace the power steering pump part and take 10% off of the part. He said that that was the best he could do unless we opted to replace the head gaskets for an additional $2000. We declined and paid approx. $400 for a new pump. We picked up the car for the last time expecting a fully functioning vehicle. Upon picking up the vehicle we were informed by the Service Consultant (right before we got into the car to drive away) that the technicians expressed concern about the battery however in the multipoint inspection that was performed for this visit, showed that the vehicle battery had PASSED and that there was no designation of caution. We drove away and had the car intermittently violently shake when driving on the highway. After parking the car and attempting to start it, no less than 30 minutes after leaving the dealership, the car would not start. We called Russell Stevens directly and were told that while he was sorry that we were inconvenienced, he did not know why the battery was not detected on the multipoint inspection and that he "cannot observe the turning of every bolt." He went on to say that he felt it was not a battery issue and that the cause of the wheel shaking was likely a cause of our doing. We asked Russell to clarify why the Service Consultant informed us of concerns raised by the technicians despite it not being listed on our multi point inspection. He stated that he would discuss it with the Service Consultant and call us back. We never received a call back from the Russell, the Service Manager. Instead the Service Consultant called back. We were extremely disappointed that despite giving them four tries and $2000 later, our car is still not running correctly. If you value a working car, ability to properly diagnose car issues and accountability from management then, DON'T BRING YOUR VEHICLE HERE. read more

I am so upset at this dealership's service dept. I took my Subaru in for a recall repair a couple of months ago. They told me that my head gasket was leaking, and wanted $2,800.00 to fix it. I should point out that I am an obviously-disabled senior citizen living only on Social Security. I didn't have the money, and have spent the last two months worried sick about it. Yesterday, I took my vehicle to a different service center for an oil change and tires. The manager told me in no uncertain terms that my head gasket was NOT leaking. He got upset that they had told me that. I won't return to Dreyer/Reinhold, and I would not recommend them to anyone. If they would try to cheat a disabled senior, how honest would they be with anyone else? What a sad world we live in. :( read more

If you want your car serviced, for sure bring it here. You'll have a set appointment but then they'll let your car sit in the lot for a week without them even looking at it. Hopefully you have another car that you can use during the time they keep it :) they seem to think everyone has that luxury. leaving with no work done to the car... a week later. Absolutely no communication. Save yourself the time. read more

I could not be happier with the team at Dryer and Reinbold! My husband and I want to thank our salesman Mark for getting the car I wanted and in the color I wanted so Quickly. I have to say this was one of the easiest and pleasant car buying experiences to date. I highly recommend them! read more

I love my Subaru. Had an 03 Forester and was hooked on the brand ever since. Their customer service is only one more feather in their cap, one more reason to keep coming back. I had an airbag recall on my 08 Outback, and as one would expect, the repair and a loaner vehicle were free for as long as needed. I ended up with a 2017 Forester, which while much larger than I'm used to, was a fantastic daily driver. The service went well. I dealt with Stephanie Bowman, a charming woman with a refreshing smile and all the answers, and I was well informed with services they recommended, they cautioned, and that they passed me on. It was great to be allowed to be a part of that process, rather than feel like I was being jerked be a dealer. Dealerships have that rep of being way more expensive than a standalone shop, and that certainly seemed true for some services, but for the diagnostics and oil change, it was very reasonable. I will say though, I was quoted only about a third of the actual cost of the oil change. Stephanie stepped up and honored the mistake, which was awesome. This is the closest dealership to me, so all of my Subie swag will most certainly be purchased here (except for the coveted National Park Subaru Outback blanket that Bloomington's Royal Subaru seems to exclusively hold nearby) and I feel comfortable continuing to be a staunch Subaru fan. No doubt my next car will also have the 6 star cluster as well. read more

Strange thing happened today I stopped by to trade my Outback for a new one. Looked at several on the lot 20 to 30 minutes no salesman. Went in the showroom and looked at the Outback on display sat inside and still no salesman. Noticed the Ascent and checked it out still no salesman. Waited around for a while got bored and left. I remember when a salesman was always waiting to help out, answer questions, make a sell. Business must be real good at Dreyer Reinbold if they have customers wandering the lot and showroom without even acknowledging them. I was ready to buy tonight I brought my title and was prepared to deal. I will make the drive to the next closest dealer. Hopefully with better results. read more

I recently purchased my truck used from here. The experience from start to finish was smooth and quick. I would highly recommend buying or servicing your vehicle here. read more

My husband and I both look young. We are in our early thirties, but just have young faces, and I sometimes get ID'd for rated R movies... this is important to this dealership review because I believe they treated us differently because they thought we were young and wouldn't actually buy a car from them. We walked around the lot for 45 minutes, seeing numerous salesmen, none of which spoke to us, until I finally had to approach someone and ask for assistance. He sent a salesmen over...20 minutes later, who treated us like we just wanted to joy-test drive the cars. We were both frustrated, but did find the car we wanted. We were so annoyed that we actually talked about leaving and ordering the Subaru we wanted from a different dealership, just so this one wouldn't get the commission. We stuck it out, and I think the salesmen finally realized we weren't stupid kids when negotiating with us. They just made the whole thing harder than it needed to be. I like Subarus, but I will probably never look at them at this particular dealership again. read more

Broken windshield with eyesight option. Had to replace and recalibrate leaving with a hefty bill of about 2k. Happy with work/labor done to car. I was informed of any new problems or ways to cut down on price or new problems to fix via text and could contact someone at anytime while car was being serviced via text/call. The loaner vehicle was an even trade to the value of my vehicle being serviced, which meant a lot since I live an hour away and the weekend had almost started. Haven't had any negatives with this dealership yet besides 2 years ago when I wanted to buy a new car, cash, but no one was there to assist me. Overall, service department went smoothly. Salesmen need to put a little more effort into assisting customers and treating everyone with importance. read more

Stopped by today and shared with the sales team that I would like to test drive an Outback so I could choose a company car. They immediately told me that I would not be allowed to drive since I wouldn't be buying and that they didn't have time to help me. How incredibly short sighted... now they won't get any service business, referrals, or future business either! Fortunately Falcone Subaru was more than happy to help and I loved my Outback test drive! read more

Although my first service experience after purchasing my car was not the best, the staff at Dreyer and Reinbold Subaru Greenwood certainly went above and beyond to make amends! I appreciated their swift acknowledgement of error and persistence in making things right. Their staff is extremely professional and friendly and I really appreciate the time and effort put in to ensuring their customers understand the services performed or recommended. Thank you Dreyer and Reinbold Subaru for your professionalism and Customer Service. It does not go unnoticed that you focus on customer satisfaction and quality service. I look forward to working with you in the future! :) read more

I've brought my two Subies to this location several times for service and have always had a good experience. They treat you fairly, are always up front with pricing and generally have a loaner car available at the time of dropoff. I would recommend this location to anyone. read more

Always enjoy the great customer service here! Quick oil change and Patrick was extremely professional and friendly!

This place takes care of your car. A good place to buy from. (They also have VW, Infiniti, and Subaru). You have lifetime deals from them if you buy a car from them, and they have free car washes on Saturday. Very good dealership. read more

Long story short, I arrived in my old college car as I was willing to make a trade that day for a new car. I guess I must have looked poor as I felt the salesman I spoke with wasn't interested in selling me a car. He made me feel stupid for asking a couple questions, was unwilling to find the answers for questions he didn't know the answer to, and when I asked about financing he wasn't even willing to talk to the 'finance guys' as 'that wasn't his job.' An extremely disappointing experience. I was willing to buy a car that day. Instead I drove over 3hr to another dealer the very next day whom I spoke with on the phone. After being told at Dryer I 'might get a couple hundred knocked off if I was lucky' I got a MUCH MUCH MUCH better deal at the other place and enjoyed the afternoon at their dealership talking with genuine people plus a free tank of gas for the long drive. Talk about a stark contrast! Spend almost 3hr at Dryer feeling like we weren't welcome and pulling teeth to get answers vs a 15min phone conversation ending in a deal I was very happy with and a 3hr drive to pick up my new Subaru. That's a no brainer in my book. Yes I'm a poor student at the moment but once I'm able to afford nicer cars and purchase them more frequently, I can promise none of them will ever be purchased at this dealership and I will let my future colleagues know the same. read more

My husband and I went in to get an oil change in our 2016 Crosstrek. We decided that while we were there we'd check out some other models with a little more room for our family. We met with Jason who sold us our Crosstrek back in 2016. We test drove a few models, talked about our options, and left with a 2019 Outback! We could not be happier with the service and sales staff at Dreyer and Reinold Subaru. They weren't pushy and let us make our own decisions. We hadn't planned on leaving with a new car yesterday, but we couldn't pass up the offer they made us! I would recommend Dreyer and Reinbold Subaru and Jason to anyone! read more