I am not a person who normally leaves bad reviews. So for me (the bride) to leave a negative review-- there was MULTIPLE chances given to a business to acknowledge the issue and offer better customer service or remedy whatever situation.
Here is the good part about this caterer: his staff. The serving staff at our wedding was kind and excellent. That's the only good thing I have to say about working with HVBBQ.
Brandon (the owner) is entirely unprofessional. I originally found him from Wedding Wire and his reviews seemed positive, the food looked creative, so I was excited to work with him. We also had a cross-cultural wedding, so I thought Brandon would be chef who could produce a mix of our ethnic cuisines!
When first booking, I had to hunt down Brandon to get a response back with a menu. That SHOULD have been the first red flag, but nonetheless when I did finally talk to Brandon, he seemed nice and so we decided to proceed. My fiancé (who is Pakistani) spoke with Brandon on the phone and requested a tasting because again, we were mixing cultures and wanted to taste the food prior to paying almost $20000 for it!
Brandon agreed to the tasting, and we book him. LESSON LEARNED- people do not honor their verbal agreements! After months go by and us reaching out MULTIPLE times to try to arrange the tasting... we finally ended up withholding our second payment in the hopes that this would encourage Brandon to actually speak to us and schedule the tasting as he was supposed to!
FINALLY, one month prior to our wedding he finally calls my husband. Said he would stop by that next weekend with a food sample. We planned to write him a check for his full final payment then. We also needed someone to visit our home since our reception was there, and we wanted to make sure he felt comfortable with the layout and had everything he needed. HE NEVER SHOWED. This was TWO weeks until the wedding. He never even bothered to contact us to apologize for being a no show, and he sent his poor assistant Jes (who is nice) to try and smooth it over with the excuse of "We forgot our wedding was on Sunday this weekend, not Saturday"... which isn't comforting. She said she'd talk to Brandon to see if he could arrange the tasting for Sunday (ONE WEEK to the wedding).
Then the next day, we basically get a rude email from
Brandon not addressing ANY of the concerns we've been having with him but saying nope, he can't do a tasting because he's busy and ALSO how dare we not pay the payment on time (he would have already had his full payment by now had he showed up when he was supposed to), and unless we made our final payment immediately he was cancelling our wedding. Um... okay? So we made a payment and asked him to call my fiancé to talk.
Well, he called us the Friday before the wedding and tried to cancel on us. Basically this man waited until the last minute and bullied us into having to work with him because hey, it was a week until our wedding, we had signed a contract, and we didn't have much choice at that point except to LITERALLY WIRE TRANSFER him the money immediately and cross our fingers that the food was good.
Thankfully, I hired a day of coordinator who was an ANGEL. Katie told us she would handle communications with him from here on out. She informed me that the morning of the wedding, Brandon showed up with his crew and threw a literal childish hissy fit about how the layout wasn't what he could work with (we had his assistant come out to our home to check out the property herself, and we'd done video walkthroughs) AND apparently he tried to cancel on us AGAIN ON OUR WEDDING DAY! Absolutely inexcusable. Katie put her foot down and said, nope you're cooking.
Well, of course, the ethnic food was terrible. It literally tasted NOTHING like it was supposed to... not surprised. Brandon was full of excuses and took ZERO ownership in causing any of the problems we had with him. Some of his excuses are "I almost never have cell service" and "I never do tastings"... okay. I had MULTIPLE wedding guests tell me that Brandon was making snide comments during the night, and they didn't like his attitude.
Quite frankly, I doubt I need to leave this review because Brandon is obviously doing a great job on his own of ruining his own business. I feel bad for his staff, who are genuinely nice... but he is simply an awful person to work with. Brides, run far away and book someone else. You don't want the stress that we went through.
We debated even writing this-- but ultimately decided it was our duty to help inform other newly engaged couples to TRULY vet your vendors and READ ALL THE REVIEWS before booking. We're certainly not the only negative review of this guy, just look around. And while you're looking around, find another caterer. read more