Pleasant and professional. Offered help on non-bank issue I was having with my iphone. They take…read morepride in calling clients by their name upon entering the bank.

I'm a contractor that tried to cash a check to pay my employees and the home owner that wrote the…read morecheck out was extremely happy and was wanting to make sure my men got payment for there services so they could enjoy their weekend.I was shocked when I walked into the M&T bank and the bank teller said to me that she didn't like that I had a out of state ID so I explained that I live in CT but me and my wife have a special needs child and we live 4 months out of the year at the children's hospital. A Lisa Hall was the teller and she said I'm not cashing this check today with no explanation so come back Monday after the customer that wrote the check has contacted us and said it's ok go cash it then so i was completely taken back by this and said I don't understand and she said back I don't care. the home owner contacted her and told her to cash it. Lisa Hall is the worst employee I've ever seen and very rude

SERVICE: the guy who helped us was really nice, friendly, and had a sense of humor. He was good at…read moremaking a rapport with us considering we were out of town. Wanted to setup bill pay, but my father in law wasn't ready to do so. The guy was nice and waived the fee for a cashier's check and advised us where the M and T bank was just up the street. He let the guys waiting in the lobby know he will be right with them. INSIDE: Looks like this location has been here for a while. Water in the lobby is nice and dum dum lollipops against a wall.

The entire staff was extremely nice! And helpful; they helped me exchange money, and made sure I…read moregot it before our trip. Both Trish , Richard and the manager were sooo nice! My husband even said that made him want to open an account with them as well. They also helped with my name change without any problems thank you to this lovely staff. There should be more places like this.

Everything. This is the bank of where tellers call a 57 year old customer "Hon." Not as a term of…read moreendearment but to put you down as a woman. The "wealth management team" claimed to me "we have no money market funds." If you wish to be lied to, have them tell you false information on banking, or experience the prejudice they have against women. This the bank for you. If you wish respect. Don't go here!

Very pleasant visit inside with real people, not a machine. I appreciate that. My mission today was…read moreto get $100 worth of two dollar bills and some cash for birthday gifts and Christmas. The tellers were friendly and professional. I dread the day when they get rid of tellers, and do everything online. People make the difference.

I came in without an appointment and was greeted right away. The staff was very friendly, and the…read moreenvironment was warm and welcoming (unlike many of the massive, chain banks). I was able to sit down with a service representative (shoutout to Tyler) who answered all my questions and helped me open the accounts I needed. There really aren't words to describe the difference in the level of service you get between a local credit union and at one of the massive banks. Tyler was very friendly and easy to talk to, and I was able to get me all the information I asked for and more. I had some issues with an account a few days later, which I tried to resolve on my own. I spent about 45 minutes calling several different MHVFCU help numbers before I just gave up and emailed the rep I worked with at this branch. I had emailed after-hours but by the time I checked my emails the next morning, I'd already received a reply and they'd sorted my issue out for me. I feel confident that I can go into this branch at any time, and would be able to get any questions and concerns addressed right away. 5/5 for service and timeliness.

They changed the mobile app and now none of my devices can be used. Thanks for nothingread more

Everything was just what I needed . Staff was excellent and helpful . Jorge went out of his way to…read moreset my phone and I-pad up.