My husband got charged twice for the same sneaKers. When we requested the credit, we were told it…read moredidn't go through. we went back to show how our bank had charged us twice, they still want to give us back a credit. We called the bank they had too issue the money back into our bank account and cancel our debit card as a fraud. Shame on this store putting customers up for this game. Now my husband had to stop by the bank to get a new debit card. Be aware of this when buying at this store!

This shoe store has it when it comes down to what you're interested in, along with the price. Most…read moreof the shoes here have a decent selection of styles to choose from, along with many sizes. It never gets too old looking for new shoes each time when we need to. They also carry some other items besides shoes which include, backpacks, and also water bottles to carry. Great deals here, and can't go wrong with that.

The curly haired young girl, who is the manager was very rude to me and my wife, because we asked…read moreher several times to check some shoe/size combinations. The last time we ask her to check, she can't visibly irritated, because she obviously didn't think 2 is the limit of times a manager can help parents find the right shoe for their kid's recital.

I ordered 2 pairs of sneakers from this store back in January. I received the one pair but never…read morereceived the second pair. After waiting a month for the second pair I called the store & was told to call customer service. I called them & was told the order was never processed & they would redo the order & I should receive them in 7-10 days. 3 weeks later I still didn't have the sneakers. I called again & was told they were no longer available & they would issue me a refund & I should receive a check in 3-5 days. It's been weeks & I still don't have a refund. You have had my money for 2 1/2 months & I still haven't received the product or a refund. Every time I call customer service to speak to a supervisor I'm told I can't. This is completely unacceptable. I will never purchase from you again. The sneakers were for our twin daughters so now one got her sneakers & the other didn't.

My daughter is a frequent shopper at the finish line store, therefore we signed up for the rewards…read moreprogram. She generates points as she completes purchases. Natli always declines her using her points on new Jordan releases, which is not the rules. I've complaint time and time again, cause she is the only one who carries thru with this nonsense. All the other employees here and as well as other stores know that being a member of the rewards club give you exclusive details on these same releases you can use your rewards on especially if your on the A-list. My daughter went today to get the low Jordan 11s and of course she called me saying the same woman told her she can not use her coupon, upsetting her. I called cooperate and they are opening an investigation because this is the only store we have a problem with, not Danbury nor Fordham. Hopefully she can be re-educated on the facts of the reward program, and look over the "exclusions" part. Had we ordered them only them online that exact same coupon would have work. I'm not quite sure why she does this, but it needs to stop

This was the first time I was in here. I bought an order online and picked up online. So I can't…read moretell you what the quality of the in store products are like, but the customer service and quality of care given by employees are top notch. I will go back for holiday clothing. They always have great deals. P.S. sign up for there rewards program, it saves you a lot of money.

I bought a pajama set for my son here. It was washed once before use and the little flap of fabric…read morethat goes over the top of the zipper was hanging off by a thread. I brought it back to be exchanged for the same set just 3 days after I purchased it with the receipt. The cashier said she had to check with her manager. She walked to the back room with my product, came back out and told me the manager said I could not exchange the item. I asked to speak with the manager. She came out ready for an argument and told me no again. I asked why, since I had the receipt and it was obviously defective. (They also have their satisfaction guarantee posted right at the till). She said, "How do I know what happened to the pajamas?" I said I purchased it 3 days ago and washed it once. She rolled her eyes, turned around and walked away while yelling to the cashier, " whatever, just exchange it. We will just have to donate it or something." Super unprofessional.

Very rude older women named Sandy scoffed at me when I walked into the store and continued to watch…read moreme and look me up and down with a nasty face. Made me uncomfortable and had to leave the store.

Linda!! she was very helpful and figured she deserves a survey. She made sure my needs were met…read more Went to thank her but couldn't find her when leaving the store.