On August 7th, I,, was scheduled for an MRI of the brain. During the preparation process, I was…read morecalled in by a nurse (or staff member) to have an IV line inserted. While she was attempting to insert the IV, I experienced an immediate and severe nerve pain--a shock-like sensation radiating to my middle finger. This pain has persisted since that moment, accompanied by tingling and discomfort. The nurse remarked that she had never encountered such a reaction before. She made multiple attempts to insert the IV, and during one of these attempts, the nerve pain occurred. Since then, I have continued to experience ongoing symptoms.

Just an update as per Steve K response to my review to call to discuss further…read more I m doing this to protect other patients of the ongoing misleading hidden fees they are charging for services without telling the patients. And giving you the impression it is a copay n just sign the Pin pad. Someone returned my call. Said she will have someone from the Rockland location call me back to discuss further. A Teacy Lia called and upon my explanation I was giving since 9/3, she said, I already signed for the service n cannot refund me my money. She can make a note in my file I do not wish thst service. When I reacted, she then said, oh, I said I will see what I can do. Lies, lies, lies. She is claiming no one will never mislead me there. Am I a fool to be stressing myself out for a refund if I agreed and understand what I am signing for. Once again I explained to her, I signed because I asked the question if I have a copay n the rep said , " yes" $40.00 sign the pin pad. Unfortunately, we trust these ppl without double checking to make sure no hidden information. I thought I m signing to acknowledge a copay not an additional service that my insurance does not cover. I dont need any additional services. I m clean. Tracy was rude to me n told me I am lying on her staff. And she bluntly refused to give me my refund. She said, I can take a lawyer if I find one to represent me. Upon arguing with her, she slammed the phone down on me. Yep, this is the type of service you get after your money is being taken from you wrongfully... She even said, you dont need to come back here for the service. Yes, these are the kind of people LHR have on their team to give customers service/patients satisfaction.... I hope people are reading my reviews n make wise decisions. Do not sign anything without checking. Copay ask them to bill you. I learned my lessons. I will never pay anyone again copay. I will let them bill me because what the employee s of LHR in Rockland is doing to patients. Not telling us the truth. This location are misleading patients. Not sure if it is a requirement how to approach these additional services to get money from patients. 18 Squadron Blvd, New City. Do not trust them. Nice workers, but there is something behind that nice approach that patients are being mislead by. Be smart, n wise. Do not sign anything without reading or questioning. I might not get my money back as stated rudely by Tracy Lia; But thr this review i will save a lot of $40. Dollars from being taken innocently from patients.

I'm very impressed by the way they handle their professionalism. They are very organized from the…read moretime you call to schedule your appointment to the time that you leave. They have an online system where you can check your records without calling them for copies necessarily. They will answer all your questions and are very thorough when it comes to making sure any concerns that you may face are resolved. They are professional and do not make you wait for a long time. The office looks clean and they have a pretty cute Fishtank. I would recommend this to anybody that I care for

On time appointments. Covid safe. Suh nice staff and techs…read moreHighly recommend to use And films were free

I've been coming here for a few years I was shocked at how the front desk people have changed, so…read moreunfriendly, no eye contact, no personality , their interaction with the older customers was as cold and impersonal as can be , I thought the technician was very good and thorough but they never sent the report to my doctor , my doctor had to track it down from them so I would say the office people are ruining your business I may not go back

Been a patient at Rye Radiology for years for my mammogram, ultrasound and bone density tests…read more Staff is incredibly caring, knowledgeable and efficient. Many have been there for years and even the newer employees deliver the same quality of care.

My provider was really helpful and kind, but the real problem was the receptionist, Adriana, suite…read moreMW, I don't understand why would you choose this job if you hate to talk to people, she gave me the nastiest attitude and when I gave her my insurance card she told me that's not an insurance card? That's a benefit card, mind you, I don't have any benefits? This place needs to seriously consider a better fit for a receptionist.

Today is Monday, tried to make an appointment in radiology on Wednesday. Robot said I would not…read morelose my pace in line for a callback. Still waiting. Tried to get through four times today. No one picks up (in fairness, I only sat on hold for 20 minutes each).

Super nice staff and very quick ... Convenient to the…read moredoctors office .. Good handicap entrance

The office staff is very professional and made me feel as comfortable as possible. X-Rays can be…read moretaken across the hall as a walk in! I give them ALL 5 stars! The billing department does not deserve a star at all. I have received bills MONTHS after my visits and not in time to submit for FSA reimbursement. (End of March) Insurance payments aside, I've had to pay for the balance of my visits 100% out of pocket.

I came in for a bone density test and was billed directly for the cost of about $280 despite…read morepresenting my Medicare and supplemental insurance. This was a one time test and according to Medicare I should not have been billed because it was only a one time test, I called the business office and told them that it was improperly coded and they said they would check on it, still waiting to find out what is happening!

I had an exceptional experience at Hudson Valley Radiology in New City…read moreI Scheduled my Mamo & was able to get an appointment very quickly a few days later I was scheduled for a biopsy. the medical assistant Jade could not have been nicer. I was very nervous & she kept me talking & occupied for the whole biopsy. I was well informed on what they were going to do The Dr & other medical assistant were just as caring & professional. Thank you so much for making a Super scary test tolerable. Jade also called me the next day to tell me when I would have results and how was i doing Thank You Again

When I called I mentioned that I was in tremendous pain and needed an MRI, that's when Dawn said to…read moreme "Come in now and I will get you in". What a caring and wonderful person. I was treated like everyone would like to be treated, what a great experience . Then I met Diane who helped me into the MRI machine, another caring person who all but held my hand. This type of help/treatment is definitely the norm for this facility. How refreshing! Thank yo so much Dawn and Diane!

Friendly and easy to make an appointment . The mri tech was easy to talk to and told me what to…read moreexpect

Loved how quickly my son could be seen. No appointment needed for X-rays. They took our insurance,…read moreregistered him, scanned him, and had a CD with a copy of the scans completed in ~20 minutes. The radiologist helped my son to feel welcome and comfortable and permitted me to sit outside as he was scanned. If there is one area of improvement is to clearly indicate that the imaging center is located at the back of the building. We parked at the front of the building and was redirected to walk around outside to the back. If someone who was dropped off was in serious pain, this would have been an uncomfortable walk.

DO NOT USE THIS FACILITY Went for Dx bone density scan,…read morewhich I have been doing periodically most of my adult life on the advice of my dr. Because of an underlying issue I have, it allegedly was very difficult for the tech to access whatever she needed to scan, at which time she continually complained & blamed my condition for causing her difficulties & inability. Not only was she incompetent, she was also EXTREMELY insensitive & cruel. NEVER USE THIS Facility !!!They are a disgrace & the BONE DENSITY tech ( older woman with resting bitch face) should be retrained or replaced.

Went yesterday for a Dexa scan and even though I was laying still the tech who smelled faintly of…read morecigarets could not get and image. I have both afib and asthma. Also the dr wrote the order for hip scan and I have two hip replacements. I felt victimized and demoralized.

Staff was very nice! Would definitely recommend getting an MRI here! Good parking. Office was…read moreclean.

Everyone from the receptionist, Alexander to the MRI technician, Nancy were fabulous. They were…read moreboth friendly, efficient and professional. Nancy could not have been any nicer. After completing my initial paperwork, I was out of there in 20 minutes. Thank you very much ! Joe talkiewicz