Front desk personnel were always rude, not helpful, not caring. Providers were not helpful, could not see information of tonsils.

My experience has been entirely positive, and I cannot recommend Dr. Koscinska highly enough! She listens well, answers every question and has no problem letting me know when she does not have a solution to a problem (very rarely occurs) and is open to ongoing learning. She endorses patient-centered collaborative care, and her care team members have been professional yet honest and funny. As a physician, I know how hard primary care is now so it means a tremendous amount to me that Hudson's Bay Medical does their best to ensure prompt, thorough and empathetic care every step of the journey. read more

Words can't really describe the long and disappointing journey with this medical group. As the bills have piled up, they have done absolutely nothing to resolve any of my medical issues, all while providing shockingly unprofessional responses to my concerns. The fact that there was a revolving door of PCPs tells me all I need to know about the management of this office. I just grudgingly paid my final bill there after they've ignored my request to credit me for an unnecessary visit they required to renew a referral I'd already gotten fro my previous PCP in the same office. Their response was they don't "give away *free* visits." They also grossly mishandled a prior authorization with my insurance company resulting in denied coverage. If you value your sanity, go literally ANYWHERE ELSE. read more

Have had two doctors leave this office in the past three years. Have seen two doctors that are still there that were unkind and didn't listen or seem to care about the issues I have been having. Front desk and phlebotomy(labs) were always fast and easy. Have been waiting for weeks to get a prescription I desperately need and have been on for over five years. The current (new to me) doctor I have there has been nothing but a problem. I will be switching offices completely. read more

Avoid *** not worth Dying*** Listen carefully! Like you I searched reviews prior to selecting a doctor...At first look on google stated 4 stars. So I made my choice to go with Dr. Grayson and his fat girlfriend Angel. Sorry but the experience was horrific. So unlike most people I have come here to share my experience. Please avoid. First was the lack of empathy, lack of care. It was more like a Mc Donalds line. Its a private entity so theyre referals are slow and misplaced. They just care about how many patients they can bill in one day..the vists where less than 5 minutes???? . I have contacted the Medical Board to Pursue a In competant practice claim. Please trust this rating and avoid at all costs.. God help you find a better choice. Also you will have no luck with cathy the manager they are all f*ing each other...so they have each others back. Just avoid them. read more

So far, so good. I am 70, moved to Vancouver, choose Dr. Jennifer McDonald as my primary. SHE ROCKS! Does she coddle me? NO, she is very very thorough, wants to get to the bottom of the problem. In the end, it's my responsibility to be pro-active about my health. I have a lot of issues and have found this practice to be extremely attentive. I believe the communication can cause so many hard feelings and hope that all the patients get the attention they need. read more

The entire staff, from the doctors to the receptionists, acts like they would rather be anywhere but dealing with their patients.

Do not come here! you will not get good help. I came in and had to get blood work done. one of the nurse's had their friends just hanging out in the lab room where they were in a swivel chair spinning around, running, hugging nurses (they were wearing sweats, hippie shirt) While I was getting blood drawn they were talking and the nurse was moving the needle while it was inserted because she was too busy turning her head to talk instead of paying attention to her job & being professional. Listen to all the other reviews that this is not a good place to get checked out at. read more

I brought my brother in to see Dr. Ratan. My brother has Parkinson's disease and is wheelchair bound. When I received the reminder call she told me we both needed to wear masks. I was shocked when I arrived that some people in the lobby weren't wearing masks and the receptionist that checked us in was wearing her mask down below her mouth. And she had the audacity to remind me to use the Purell. When my brother was brought back to the lobby, his mask was down around his neck. We've had several doctor's appointments at other facilities over the past several weeks and this is the only one who had no regard for our health. Both my brother and I are in the high risk group so this is very much appreciated. Find another medical group. read more

My doctor left her practice, so I needed to find a new doctor. Hudsons Bay Medical Group was the only doctors office I could find that had a doctor who was taking new patients with my insurance, and I called every single medical group in my area. I was excited to finally find a new doctor, but after scheduling my appointment, I saw the reviews left for them and I was a little nervous for my first appointment. I just got home from my first visit at Hudsons Bay Medical Group and I have absolutely no idea how they could've received so many bad reviews?! Everyone there, receptionists, nurse and doctor, was so nice! I saw Dr. Grayson, he was very kind, and I have never had a doctor be as thorough as he was in my medical history and current medical state. I left there feeling really good about my new doctor and the entire practice. I had told Dr. Grayson that I needed the name brand on one of my medications, the generic had horrible reactions for me and he advised me to call my insurance company when I got home to see what they would need to cover that. I called my insurance company as soon as I got home and found out what they needed and then called Hudsons Bay Medical Group to ask if the doctor could submit the forms necessary for insurance to cover that medication....now this is where it got completely unbelievable...I called the office and selected the option to be connected with my doctors medical assistant, which, in my experience with every other doctors office I've ever been to, that you are directed to a medical assistant that never actually answers the phone, so you leave a voicemail and wait a day or two to get a return call, and heaven forbid you should miss the call-back because then you have to start the process all over again, but not this time, I selected the extension for my doctors medical assistant and she actually answered the phone! It took me completely by surprise that someone had actually answered! I told her my name and she told me that they had just received a fax from the pharmacy about my medication and they were already working on getting it submitted for approval and this was only about an hour after I had left their office, so in that time, they had already sent the pharmacy my prescription and upon receiving the return fax from the pharmacy, were already working on getting everything figured out for me. She was really sweet, gathered a little more information from me and said they would get it submitted today. I am completely blown away! I have never had care like this at any other medical office. I am absolutely thrilled to have found this practice and this doctor! I have to assume that one of the reasons that there are the amount of bad reviews there are for this place is because people are more inclined to go out of their way to write a review when they are upset and angry to 'scream it from the rooftop', so to speak, they want everyone to know how upset they are, as opposed to people who walk out with a smile on their face and spread their satisfaction with good ol' fashioned word of mouth to the people they talk to. Based on my experience with them today, I believe that the 9 out of 10 people who are pleased with this practice just haven't taken the time to leave them a positive review and a lot of these reviews are the other 1 out of 10. I have a hard time believing that my experience today was a complete anomaly and as such, I felt compelled to go out of my way today to leave them the review they deserve and scream that from the rooftop instead. read more

I just wrote a 3 paragraph review and lost it- so this is the short version. -They do not get prescriptions sent to the right pharmacy's 90% of the time. -The nurse of Dr. Ana (Audrey) is hopeless at helping. She really is. She literally laughed when I was explaining a painful situation and I said, you know, it's not even funny. and then she realized her inappropriateness. she just doesn't get it. She also does NOT RETURN phone calls which is just unacceptable. I left 3 messages over 3 days (bc the message says don't call back in the same day, they will call you) and when she didn't I finally just drove in! not ok. -I ultimately felt unimportant and like a nuisance to this office. I have found a new office and Doctor and hope for better care. read more

Hudson Bay Medical has been our team of health professionals for the past nine years. We have our annual exams and routine visits with the podiatrist, Dr. Rutan. He is an exceptional doctor; very kind and compassionate. He did the surgery on my toenail which was painfully ingrown. The surgery was sooo much easier than the pedicures I was previously getting which were excruciatingly painful! If you have ingrown toenails don't hesitate to have Dr. Rutan help you. You will be glad you did. I have always been treated with respect by the friendly staff and the woman who drew my blood was accurate, swift and painless. My husband and I both loved Dr. Morrisroe and appreciated his support and knowledge. read more

A LONG Hospital stay, gave me a referral to this place, and up the first appointment I had. The First doctor that I saw was fantastic, and easy to talk to. Shortly after that, he left the practice (with no further information). I was disappointed, but was willing to give another doctor a try, but was shocked that they set me up with a PA who has absolutely no idea what MS is, or how to treat it. I was treated HORRIBLY, disrespected by the PA and receptionist. I wanted out of there. When I asked for a copy of my records, the RECEPTIONIST was ridiculously rude, and proceeded to tell me that it would cost around $40. They send a stenographer in with the doctors, which is extremely unprofessional. This establishment is the WORST medical office I've ever been to. They're the rudest people I've ever had to deal with. I strongly suggest that you not put yourself through the stress that these people will add to your life. read more

Enter at your own risk. I told them my situation and how I didn't have money for procedures at this time and they agreed to set appointments for the future. I was simply looking for a regular doctor as I haven't had one in a long time. I've got severe scoliosis, tilted hips, osteoarthritis... I also had a bad head and heart episode in 2016 that left me dead on the floor for 30 seconds. They pushed a Nurse named Stefanie Aring on me and even though I was looking for a Doctor I went ahead and gave her a chance. She didn't listen to me at all. I found out through documents they sent me later what she was writing about me like I'm a "poor historian.."; I told her after my seizure and heart attack in 2016 that I was shuffled through multiple medical professionals for 5 minutes a piece. I haven't had a regular doctor in 15 years. I told her my lethargy/fatigue was life long from my scoliosis and she didn't listen to that either. I also told her I wasn't depressed and a doctor added 'mild depression' 2 years ago but it wasn't the case anymore. So all this was later used after coercing me into a quick little blood draw on the way out to make excuses from the "results" that my "depression" and "fatigue" were from lack of B12. As well as my lifelong restless leg syndrome.. I received a bill for multiple lab fees that amounted up to $300 which Providence paid half of. This after I told them I was not in a position currently to pay for procedures. Complete abuse of trust from the front desk to the staff. There were no follow ups. The only call I got afterwards was to tell me I needed "B12 and when do you want to schedule some injections?" Thankfully I was smart enough to decline. They never discussed options with me at all. I said: "What about a prescription..." They acted bent out of shape about it and said they'd see. NO RESPONSE EVER CAME BACK. No one followed up. They couldn't sell me expensive injections that I found out almost no insurance covers and didn't care beyond that. Thankfully, I was dual covered and Molina took over when I didn't even realize it and paid the rest of the bill I couldn't pay. Praise them... On my bill were multiple fees for ridiculous things based off of this blood draw... I asked what a near $50 fee for "B12" was because I didn't receive any B12 anything... they told me it was because they found the B12. lol What?!? Wtf... There must've been 7 different fees amounting to nearly $300 under different names. For a "quick blood draw". And again, 0 care or follow up. BILL BILL BILL... that's what this place does. I seriously would go ANYWHERE ELSE. Find a reputable DOCTOR. My experience especially with Nurses and Doctor's Assistants and others who aren't actual Board Certified Physicians has been very BAD. 2016 I had a DA at the Hospital ER off of Mill Plain scam me for $3,000 for sitting in a room and doing a blood and urine test after my seizure and heart attack that killed me briefly. No scans on my head or anything and my heart was beating irregularly. Shipped me out to other clinics and to other doctors and billed me for 3 grand thankfully my insurance covered at the time. I just would go with doctors. I'm so done giving anyone less a chance. All the ones I've been to are just sitting in place of a doctor and maneuvering on you. This was the final lesson in learning for me. I'm searching for a reputable Board Certified Physician/MD. Also, don't trust people these days in this industry... ask questions and turn down what seems to be unnecessary testing. Do your own research before you go as best you can, it helps a ton. read more

In November 2021 I went to see Dr. McDonald about a rash around my lips, the first visit she came into the room barely looked at my lips and said use vaseline and if not better then come back, which I did, she was so rude she talked down to me the whole time. That reminded me of the way Dr. Anna treated me too. They are both so rude and will refer you to someone else at the drop of a hat. I always felt like they were my 1st grade teachers, scolded every time I went in. I was charged my co-pay and insurance paid for the rudeness. Dr. McDonald never looked for what I had. It took less than 5 minutes for that visit. After I went back as my rash had not gone away or improved she was even more rude. They still charged my insurance company for that visit. I have since changed Doctors and hopefully she will be 100% better. DO NOT EVER GO TO HUDSONS BAY MEDICAL. read more

I am happy to be a patient at Hudson's Bay Medical. I have always been treated with respect. The caring Doctors and staff are all very professional. My family has been going there for many many years. When I need help I feel very positive the Doctor is going to help me. All of the doctors are easy to talk to and they explain my treatment so I understand. My primary Doctor is Dr. Anna. She is wonderful kind and understanding and thorough This is the best medical practice in Vancouver. I was surprised by the other negative reviews.Never have we encountered any of these complaint topics. read more

I have never been treated so rudely in my life by the receptionist and the Dr. The staff kept asking how i felt about her and apologizing for her rude bedside manner. The fact that everyone in the office was cringing at the way Dr Mcdonald speaks to people is extremely problematic. I also got billed for my labs which should have been covered but nobody submitted my insurance so I spent two hours correcting this. Apparently, I needed a CT scan done only to find that out two weeks later - after my insurance had ended and it still is not done because they won't cover it now. Cigna told me had the Dr sent in the request expedited it would have all been covered. Finding out I need a serious liver scan via my insurance two weeks late is not good care. The nurse or NP Dawn attempted to help me to no avail, but I cannot believe this is so called medical care. read more

So I accompanied my boyfriend here and while waiting the receptionist pulled her mask down and continued to not wear a mask and then started yelling at the phone because the patient wouldn't answer. Very lovely to listen to her yell with her co-worker as well. read more

They suck! Very impersonal. I was a patient for almost 8 years until they booted me when I became disabled and had Medicare

Give it a 1 because dr young was there. I have problems with thyroid cancer & hashimoto disease. While going thru all the other tests & doctors in the middle of the problems the financial person calls me & wants money....like @ $45 , now $116. Thru all this I find out the lab in the Hudson's bay clinic had messed up on 2 of my blood tests! One thing is to fix it & admit it but to do that I have to drive 300 miles from Sisters Or. so they can retest me. To top all this off they refused to make an appointment for me to see dr.Young, wanting money first. Then i get a letter telling me dr. Young is no longer with them. Now months later I get another letter telling me they can no longer be my clinician!!??? Dr. Young left a few months back so my meds were stopped and I had to find a new primary care doc & now this weird letter with his name still on it ? Look, bottom line is dont go there! Lab messed up 2 different tests and they cannot get medication called in . Front office people are rude and gossip about the patients. DO NOT GO THERE!!!!!!!!!!!! read more

Very unorganized and unprofessional. Some reps were courteous while others were not courteous and clearly not well versed in customer service. Staff provides incorrect information on a consistent basis and that is just not acceptable. This is the worst experience i have had with a medical facility. read more

i read the review below and it is not true about quality care at hudson bay currently. the practice was one of the best in vancouver. as the original dr.s died or retired ,the doctors were replace with some of the worst i have ever seeen in my 80 yrs. i had dr. dygert until he passed away. he was the best physican i have ever seen in my entire life. after that it has been all down hill. whoever set up the new formatt at that clinic these days has set up a clinic with poor drs. who stay awhile and then move on or are " moved on".. i think the latter...very poor med. practice, i was with dr. dygert for 45 yrs. and i would not say these neg .things if they were not true.. that clinic needs to close before the bad doctors there kill someone. they have young -ish doctors who have no hypocratic oath in any part of their persons...very bad.. read more

This medical group was assigned to me by my insurance. I have never experienced worse customer service in my life. I swear they have been trained to be rude to people. Thankfully I am changing insurance and will never have to deal with these rude and unprofessional people again. read more

The Nurses and Staff are normally pretty affable, my biggest issue is with Dr.Grayson. He started out as a pretty friendly doctor, but over time he became dismissive, callous, and honestly seems more keen to ask me a set amount of questions and kick me out as fast as he can. Before I myself actually started getting attitude from him, I found out he was unavailable once, that he was on vacation, all I said was "Oh glad to see he is getting some time off, he deserves it!" and the woman on the phone began laughing hysterically, along with someone else behind her, when she she suddenly stops and goes "oh wait....were you serious?" and the person behind her loudly went "wait for real!? ooooookayyy....". At first I was appalled, but afterwards I understood all too well. When I went in for a series of issues that were worrying me greatly at the time, he basically ignored everything I was asking and saying, just asking routine questions, and when I became irate with him and told him these issues were bringing me a great deal of stress, he accused me of 'cursing up a storm' and that he would immediately kick me out if I said anything more that he did not like. Afterwards I asked the person writing everything down exactly how many times I swore, and she sheepishly responded with "um...only twice...actually" before apologizing and scurrying out with her head down. I had to go to the urgent care facility attached to here and re-ask everything I was concerned about, which i was told "these should be questions for your PCP" and when I explained the situation, and who my PCP was, suddenly the doctor seeing me was far more helpful and active in their assistance...which spoke volumes to me. This place isn't the best, but its not the worst either, but just be aware of this doctor, he is easily irritated, and not a favorite of the location I have been made aware by multiple staff. read more

I hate to give them a 1 because my former Dr. Young is a good doctor as was his MA. Ditto for my mom and her Dr. Morrisroe and MA combo. Except right now, the inability or unwillingness for them to call their patients and make plans for the best care going forward is unprofessional and really violates the patient-physician relationship. So here is how the story goes: Unfortunately, we've apparently had ongoing problems with the receptionists. Although this was never mentioned. One day, last week I did have a snarky encounter with Kristy one of their receptionists. It was regarding a billing issue. Regardless, she was loud and rude and I responded in kind. I'm not proud of it. But, apparently that kind of behavior gets the receptions a boost and the customer the boot. Returning home from the weekend my mom and I both received letters dropping us as customers. Only providing urgent and emergent care and only 30 days to find and become established with new doctors. It's next to impossible to find and establish yourself with a new doctor. When my last doctor left Hudson's Bay, it took more like 90-120 and I was already established with Hudson's Bay! You have to make a new patient appoint, etc. The bottom line for me is that the doctor-patient relationship should remain. I think that the doctor shouldn't hide behind an Administrator and not discuss the situation with the patient. The AMA guideline talks nothing about an administrator it talks over and over and over about the doctor-patient relationship. read more

Absolutely the worst medical experience I have had. I have lived all over the country and, unfortunately, been to many doctors and I have to say that Dr. McDonald was the worst. First, I had to wait for over 45 minutes while walk-ins were seen before me. Once I finally got in the back the MA who took my vitals was not at all pleasant, not rude, just acted as if she would rather be anywhere but there. Finally Dr McDonald comes in, 1.25 minutes past my scheduled apt time, and says and I quote, "Let's get this straight, are you here for your back pain or all that other stuff you told my assistant...I don't have time to address all of your concerns today"???!!!!! Needless to say, I will NEVER return to Hudson's Bay Medical Group and I would not advise Anyone else to attempt to receive medical care here. read more

After having the same doctor from the day I was born, I needed to find a new doctor upon turning 18. I switched to Hudsons Bay Medical Group because that's where my mom, and grandmother go. They made my transition from my pediatric doctor very smooth. Anytime I have had a question over the years I just call and the staff is very friendly and helpful. Dr. Ana is very knowledgeable and honest (meaning she tells me what I need to hear vs what I want to hear). I have never had an issue with scheduling appointments. In fact, when I needed an emergency appointment and my doctor wasn't available they allowed me to see the first doctor available. I've never had to schedule more than two weeks out and they are really understanding when it comes to having to reschedule. Overall I have had nothing but positive and professional experiences at HBMG! read more

Think twice before choosing this group as your primary care team. From reception to physician, these people are rude, condescending, and wholly unhelpful. Dr. McDonald is particularly unpleasant, unprofessional, and awful. read more

They can't seem to get there prescriptions faxed with out trouble or there referrals. Dr Anna and audry or great it's there fax machine there care is fine and Dr Anna really cares read more