If you don't go to the doctor in 3 years they just remove you as a patient and don't tell you!…read moreFinally had a medical emergency and needed primary care follow-up and they said "too bad" unfortunately this is their policy (even though most of the time was during Covid) I asked for any other PCP in their clinic and they said no one was accepting new patients at this time! Now I'm stuck searching for a new PCP in time of crisis after an ICU stay. What a terrible experience!!!

Was a long time patient and wife and I both left. Used to be a great practice. The best Docs have…read moreleft and they have horrid customer service and care. Find someplace else

I have been a patient at Baskin Clinic for 11 years and have always been pleased and impressed with…read morethe high level of personalized care, expertise and professionalism (also kindness and respect) that I have received over the years. Dr. Heather is a very skilled physician and I also know she CARES... Rebecca is extremely good at lab work; she is able to draw my blood on the very first try, which is just short of a miracle. (The last time I was at the hospital an ultrasound specialist had to be called in special to use it to find my very tiny veins, and Rebecca can do it on the first try!) I trust Baskin Clinic with my life and look forward to a lifetime of excellent care from a highly qualified clinic. Thank you Dr. Heather and all of Baskin Clinic. I feel very blessed to have them on my side for my medical needs Baskin Clinic is the BEST...

I had high hopes for using this practice. I had a very warm and encouraging conversation with…read moresomeone in May who guided me to write an online inquiry describing what I was looking for in a doctor so they could thoughtfully place me with the appropriate professional. The one who I read had openings was not my first choice, so I was led to believe that another doctor, whose online bio appealed to me, would be shown the form I filled out and I'd get a response. So, I never got a response. I called in June to remind her and was told "the doctor was on vacation" blah blah blah. She promised she would show the doctor my inquiry and I'd hear back either way. This didn't happen. That conversation was on June 5th and it is now over a month later. I give up on this practice. How can you be offering "concierge" medicine which is supposed to devote extra time to patients and completely ignore a potential new patient who is willing to jump in and pay the practice MONTHLY whether being seen or not? Ugh.

This review is for the office since I didn't actually get to my appointment (part of it is on me…read moreand part of it is on them). At first, I couldn't even get an appointment as a new patient, but then I got a referral. Even then I had to wait four months. Healthcare shortages... I get it. Some places give reminder calls. This place didn't. Instead, I got a call the afternoon before about my insurance which recently changed. Other places (OHSU) called a week before but this clinic called at the very last minute. When I called them back to give them the new number I had to repeat the information 5 or 6 times and I kept being told it was invalid. Later I found out that the person didn't have a lot of experience entering insurance information and it was user error on their part. I wasn't given any other information like how early to get their etc. most doctors offices do automated reminder calls emails with this kind of info but I was only given the basics. I got stuck in traffic on the way to an 8 am appointment. I tried calling at 7:45 to tell them I'd be 10-15 minutes late but couldn't get through and was told to call at 8 when the office opened. Called at 8 and was on hold for 15 plus minutes. When I finally got through to someone I was told it was too late to check in (even though I already checked in online and filled out a bunch of forms). Then I was told that I had to reschedule. Then I was told there were no available times that I could be rescheduled to. I get that I was late and they are understaffed but I wish that they could have at least referred me somewhere else. This is the first time I was late somewhere and the office couldn't fit me in or reschedule. Communication from the office could be a lot better.

Had an appointment with Dr Young in April. Was contacted 2 days prior by a scheduler stating Dr…read moreYoung was having 'credentialing issues' and that he could not see me. I was scheduled with another doctor who was fine, but recently received a bill for $141 out of pocket cost for the consult which I've never received from the clinic in the past. Contacted my insurance provider thinking it was a mistake and was informed that the provider I saw was 'out of network' and therefore was not fully covered under my plan.. I reached out to the clinic via MyChart to clarify that I only saw the physician I was scheduled with as Dr Young couldn't see me as originally planned and that I shouldn't be held accountable for a bill I wouldn't have received otherwise. They responded stating the bill was my full responsibility and that they have no plan on fixing the issue. Absolutely the most distasteful and inappropriate way to care for patients, all this clinic seems to care about is collecting that $$$ even if it was a credentialing/scheduling error on their part. I also clarified I wanted to speak with the supervisor who reviewed the message and have been ignored since. I personally work as a medical assistant in the same building and would not recommend this clinic or any of their physicians to any patients who intend to have their care as a first priority. Will be seeking a new primary care physician elsewhere in the future.

Dr. Glenn is a real gem - down to earth, very conscientious, and has a refreshing focus on…read morenutrition. She's considerably more open-minded than most doctors I've had, and I even found that she did independent research on some issues that I brought up with her (though I hadn't asked her to). Friendly, caring and knowledgeable - qualities you don't often find in the medical profession anymore.

From the owner: -Internal Medicine -Hormone Replacement…read more-Nutrition -Celiac Disease

Loved going to this PMC for basic health needs. Dr Borden is not the center so much of my…read morecomplaint. He was good and listened and helped when he was my PMC. His staff however are horrible at returning calls and rude as hell. Definitely not happy at all that my RX script couldn't be sent where I needed it. Not like it's a medication I can just get online so that's a bummer. I just love how disgusting the attitude with staff is at this location, couldn't care less to take five minutes and make a call to me OR just reply to my electronic messages. At this point I've left THREE voicemails and sent five messages with zero response. Sadly you spend more time dealing with his staff than you do Borden. Which is why I emphasize the rude carelessness of his staff and unprofessional handling of business.

Dr. Borden was my physician when I was a cascade physicians and is one of the reasons I left. He is…read moreuncaring and insensitive. He does not listen, never looks up from his computer, and get irritated if you ask questions. Useless doctor.

Dr Michaelson was by far the worst experience I've had encountered with a physician. The…read morephotograph here isn't even her. She was rude, disrespectful, overtly suspicious - which was really weird. She took basic vitals but did not even attempt to address the problem I came for- oh yes but she did provide a nice fat bill. Unbelievable- The other truly bad reviews seemed to have disappeared from here. She should not be practicing medicine. Ever.

I tried, I really tried with her. I have a couple rules with doctors, which is the reason I kept…read moregiving her chances. I don't need a doctor who is on time. If they are late, it means they take their time with their patients. And I don't need someone with a great personality. I just need someone who knows their stuff..... The few time I met with Dr Michaelson, she was reviewing my medical history with me and walked out of the room when I told her about my history with sexual assault. One year later her staff reached out (I am assuming by accident) to schedule my annual check-up. I went ahead and booked with her. This appointment, she openly admitted that she was shocked I came back to her. I told her I was too. I went to her a couple more times, where she consistently fat shamed me. I am a solid 20 pounds over weight. No one deserves to be fat shamed, ever. She also could not seem to keep track of which family member was dead (even though she took what seemed like detailed notes every time we met). She would constantly ask the same questions over and over again. My finally straw was when she ended up having to open her own practice (she moved around a lot), I am assuming because the previous family practices could not tolerate her. No one clearly liked her in the office. When I showed up to my appointment, she had double booked me. Informed me she had realized she couldn't take my insurance, and should have informed me before I came to the appointment. She canceled the appointment on site, after I had waited a full hour because of the double booking. She ordered blood work. Then charged me for the appointment. There is still no resolution. I can't encourage people enough - do NOT go to her. She is AWFUL.

Dr. Baugh rocks! He is an empathic, thorough, and clinically savvy physician. His assistants and…read morethe front staff crew were also very friendly and professional. It was an overall positive experience.

Not a good doctor. Does not understand Medicare billing…read more Does not listen to patient concerns. Has his own agenda for your visit and your health. Told us and I quote" you are not my patients". Well we are not any more that's for sure. Better off with Dr. Zook!

I went Vancouver clinic for a regular annual physical. I was asked questions that are asked with…read moreevery physical exam. Based on the discussion the doctor charted the visit as an ordinary visit, not a preventative physical exam. This changed my billing from a normal copay to a $590 bill! This lack of informed financial consent raises serious concerns about compliance with the Oregon Unlawful Trade Practices Act (ORS 646.608) and RCW 19.86 in Washington, both of which prohibit deceptive and unfair billing tactics. The absence of clear, itemized explanations, combined with a refusal to re-code services that were plainly preventive, reflects a systemic issue that may warrant regulatory review. Patients have the right to receive services with full understanding of financial implications, and to be informed prior to incurring out-of-pocket charges for procedures that are reasonably assumed to be covered. When billing is weaponized as a profit-maximizing tool--particularly in the context of routine or preventative care--it undermines both trust and access to care. Be very careful with your interaction with this clinic!

ZERO STARS. THE WORST. DON'T WASTE YOUR TIME!…read more My doctor's office called me and left a message to call them but did not leave an extension to punch in for when I called back, so I had to go through their Patient Service (hahahaha) Center as if I was calling them cold. After waiting 20 minutes to get a human, they made me wait another 10 minutes while they contacted my doctor's office (one of their own clinics) to make sure that I was allowed to talk to them directly - and I was RETURNING their phone call! When I finally got through, I asked my doctor's office why they didn't leave their extension (since THEY called ME); the lady said that her supervisor wouldn't allow that..... I wrote a letter to their chief medical officer and she told me that they don't like patients to call and talk to the individual doctor office staff because "sometimes the calls go on a bit to long and the staff are trying to help patients..." What the hell am I - a potted plant? Needless to say, I have new doctor. A human at the actual doctor's office answers the phone. If you like dealing with cable tv companies, airlines, big banks, and the IRS, stick with the Vancouver Clinic - they are no better.