Have been to this location tons of time (DL renewal, tabs, notary, titles etc) and no matter how…read morelong the line is, it breezes through fairly quickly. Word to the wise, the lines tend to be long but don't be discouraged. Never really had any issues with customer service as the staff members are polite even if the customers are getting rowdy. From what I can tell, seems like they have a multilingual staff as I have noticed staff talking with customers in Spanish and Hmong. There is an extra charge (believe it is 2.5% as of 11/22/24) if you are using a card so if you want to avoid that, bring a check or cash. Docking a star only because it would be efficient if they had a numbering system as the space inside is small and it gets packed where people are literally on top of each other waiting & if your trying to fill out paperwork with sensitive information like SSN etc. there is no privacy. Would be nice to just wait in your vehicle until the number is getting closer. Also - the card fee is not listed until you get to the counter to pay and I've seen some frustration from folks who don't know about the additional charge until they are about to pay so some signage would help.

Poor experience with manager on duty. Excellent service from young man who provided service. We…read morewill use another local office nearby, South St. Paul.

Relocated here about 5 months ago and came here to change over my DL, registration, and title from…read moreCA - what an amazing & flawless experience! Thank you for the outstanding customer service and most importantly, the thorough services provided to ensure all my vehicles were updated and changed over swiftly. This place doesn't get enough credit. They have a team of very young professionals that have been efficiently trained by management - kudos to you all for running a tight ship!

Compared to several others I've been to (not that many DMVs are a place you REALLY want to go for…read morefun anyways), this place was outstanding. It was the fastest I can recall being to in years. We walked in for a car sale and was promptly pulled up to the counter to complete the titling process (less than 5 minutes). In comparison, the Lakeville and Apple Valley locations can take 30 - 90 minutes (usually the latter). So this was quite refreshing! Highly recommended.

I recently needed to get tabs for my car, and the office I go to for that is not open. I was…read morereferred to the motor vehicles office in the City of Richfield's building. Even with limits on numbers of people allowed into the building at any time, the service was great. I was invited into the building and directed to the proper location promptly, and had a minimal wait. I was fortunate to not be that far back in line waiting to get into the building, so the whole process took less time in total than at other offices in previous years.

8 1/2 minutes from the time I walked in to the time I walked out with my renewed drivers license…read more Didn't have time to fill out any forms so they just pulled up the information from my current license. Even got to pick which picture I liked better. The person I dealt with was very kind, professional and patient.

Very fast renewal of enhanced drivers license. I. And out in less than 15 minutes. I did go at 8:45…read moream on a Tuesday which might be a normally quiet time.

Some of the staff seemed really friendly...the lady that served me? Not so much. I'm sorry, I'm not…read morefamiliar with all the regulations of the DMV, I thought it was ok to ask questions. She was an older lady, who seemed really annoyed that I was there to renew my DL. She was so busy rolling her eyes and talking to her coworkers instead of answering my questions. Thankfully this isn't somewhere that I have to frequent. I will go to Apple Valley next time.

The second time I took the road test, it was with a young lady with short gray hair. She was very…read morerude, cold, and turned off. After I hit the curb with my back wheels on the first test on a right turn, I was scared of that happening again, so instead my right turns were too wide (fair). However, at the end of the test, she said "So, the wide turns didn't fail you on their own, you also had a rolling stop and didn't do the 90 degree back in well. In detail, you have to stop for 3 seconds at each stop sign. This is a critical error." In the MN Drivers Manual, there is no such rule, it only mentions a complete cessation of movement, which I did. So, I failed the second time. However, I was so prepared for the third test. I had been practicing daily for 2 weeks and I had no reason to be nervous. This examiner was very nice, he was young, dark-skinned with an Afro. I did the parking maneuvers close to perfect, and I only noticed 1-2 wide turns. At the end of the examination, we pulled over to the curb, where I asked if I passed. He said "Give me a second, I am just doing the math here". Obviously right now I was thinking the worst. I was very confused as to what "math" he was doing because Eagan uses only a pass/fail system. On the first test, the examiner said that if I didn't hit the curb, I would've passed. This exam went much better. After about 2 minutes, he said "Sadly, you didn't pass because of your wide turns. You crossed the 'lane markings' which weren't visible. You also didn't look both ways at the stoplight intersection when the light was green". The examiner lied and made up the last part and didn't record it on the exam sheet. He also said that my approach was too fast, while the first examiner said my approach was too slow, at identical speeds. I was baffled because the previous examiner had said that 4-5 wide turns aren't enough to fail you, while with this examiner, 2-3 were. The minimum score I could have gotten on the test was 80, which is 1 below the passing threshold. This is when I think the examiner fabricated the results. Also, this is when I understood the goal of the Eagan DMV; treat the tester with utmost kindness at the beginning, then play in their face at the end and unfairly fail them. I still don't understand why I failed and have filed a complaint against the DMV, to which they forwarded to the Eagan supervisor. I have not heard back yet. But I will never come back to this particular DMV for any reason and I don't recommend you to come either. I will be taking my road test in Arden Hills on August 18th. I am going to keep fighting this and will go above the DPS if need be.

I went in a few weeks ago to renew my license, I got there shortly before they opened and had the…read moreusual long-ish wait (but the people watching was pretty great, not as entertaining as at Walmart but not far behind!) The actual renewal process went pretty smoothly and quickly. A few days later, I received a letter in the mail... "The photo taken does not meet our quality standards, we need to retake your photo. The service is free." Okay, couldn't they determine that at the time the photo was taken so I wouldn't have to return?! Sure, it's free but my time isn't. I returned today, Wednesday, around 10:30AM, the wait wasn't long (there wasn't a line at the check-in desk) and once I was called, it was a quick process (although the service person was seemed preoccupied.

I went in earlier this week to renew my driver's license. I scheduled an appointment in advance and…read morecompleted the application online in advance. I was in and out in under 30 minutes and that included renewing the tabs of my two cars. I didn't even know that was something I could do in advance so appreciated that convenience. The person who helped me was so friendly and helpful. My husband had the same thing going on that day and had the same very positive experience. The front desk person was also friendly. DMV is not a place to dread anymore!

I went to the DMV because, due to the hail damage on my vehicle, I needed help retaining my vehicle…read moretags. My insurance company instructed me to ask the DMV to make a phone call to verify the situation before my tags could be retained. Unfortunately, one of the floor leads responded loudly by saying, "I'm not making that call." I found that response unprofessional and frustrating, especially since I was only following the instructions my insurance company had given me. Thankfully, another staff member, Mailee, stepped in and offered to make the call. She handled everything professionally, resolved the issue quickly, and made the rest of the process smooth and stress-free. Her willingness to help made a big difference, and I truly appreciate her excellent customer service. Thank you, Mailee, for going above and beyond to help me. You just made this review a 5 star.

This passport center is now taking walk-ins. We followed…read morethe instructions to fill our application out online and print it out at home on single-sided pages. We brought our forms of identification with us as well as our checkbook (they do take in-state, personal checks or money orders). Not only did they conveniently have on site photo service (which we did use) they also gave us tips on how to save a few dollars mailing in our renewal passports ourselves using priority mailers at the local USPS office. It was super easy, the staff was very helpful and knowledgeable. I would recommend this location to anyone looking for passport services.

This is a great neighborhood location to get tabs renewed, titles applied for and ATV/Boat/off road…read morelicense stickers applied for. The staff is friendly and the wait times are usually short compared to other DMV's I've been to. They do not handle driver's license renewals so that is good to be aware of. They do accept credit cards for a nominal fee.