Have been to this location tons of time (DL renewal, tabs, notary, titles etc) and no matter how…read morelong the line is, it breezes through fairly quickly. Word to the wise, the lines tend to be long but don't be discouraged. Never really had any issues with customer service as the staff members are polite even if the customers are getting rowdy. From what I can tell, seems like they have a multilingual staff as I have noticed staff talking with customers in Spanish and Hmong. There is an extra charge (believe it is 2.5% as of 11/22/24) if you are using a card so if you want to avoid that, bring a check or cash. Docking a star only because it would be efficient if they had a numbering system as the space inside is small and it gets packed where people are literally on top of each other waiting & if your trying to fill out paperwork with sensitive information like SSN etc. there is no privacy. Would be nice to just wait in your vehicle until the number is getting closer. Also - the card fee is not listed until you get to the counter to pay and I've seen some frustration from folks who don't know about the additional charge until they are about to pay so some signage would help.

It was very refreshing and a nice surprise when we walked in the Cottage Grove License Center to…read morerenew our license to see 4 people working. With the number of places short handed now a days, they at least seemed to be fully staffed. They were busy however we both were able to get our license renewed in less than 10 minutes. When was the last time you were in out of a DMV office in less than 10 minutes? Kudos to the folks at the Cottage Grove License Center.

Relocated here about 5 months ago and came here to change over my DL, registration, and title from…read moreCA - what an amazing & flawless experience! Thank you for the outstanding customer service and most importantly, the thorough services provided to ensure all my vehicles were updated and changed over swiftly. This place doesn't get enough credit. They have a team of very young professionals that have been efficiently trained by management - kudos to you all for running a tight ship!

Compared to several others I've been to (not that many DMVs are a place you REALLY want to go for…read morefun anyways), this place was outstanding. It was the fastest I can recall being to in years. We walked in for a car sale and was promptly pulled up to the counter to complete the titling process (less than 5 minutes). In comparison, the Lakeville and Apple Valley locations can take 30 - 90 minutes (usually the latter). So this was quite refreshing! Highly recommended.

I recently needed to get tabs for my car, and the office I go to for that is not open. I was…read morereferred to the motor vehicles office in the City of Richfield's building. Even with limits on numbers of people allowed into the building at any time, the service was great. I was invited into the building and directed to the proper location promptly, and had a minimal wait. I was fortunate to not be that far back in line waiting to get into the building, so the whole process took less time in total than at other offices in previous years.

Very fast renewal of enhanced drivers license. I. And out in less than 15 minutes. I did go at 8:45…read moream on a Tuesday which might be a normally quiet time.

Friendly helpful staff. Life-changing - i know look forward to going here than doing laundry.read more

Taking your drivers test can be nerve racking, weather your coming from a new state as an…read moreexperienced driver or a new driver, but at this location I can guarantee that you'll be in good hands and feel comfortable along the way. Check in was easy for a road test you just drove up to the window around back, staff is very friendly which makes the process of going to the Dmv just a little bit more pleasurable! Also third time is a charm

I only ever go to this particular DMV because everyone is friendly and quick to get business done…read more There is almost always a small line. Even if it's long. It goes by fast because the staff hear you and get things done accurately. Not to mention being Latina it's nice to know it's diversed by Asian and Latino backgrounds working here. They treat you like humans with respect unlike other DMVs. Where they feel entitled to have a bad mood and treat you less or just a number. You can feel it and tell a difference.

I went in a few weeks ago to renew my license, I got there shortly before they opened and had the…read moreusual long-ish wait (but the people watching was pretty great, not as entertaining as at Walmart but not far behind!) The actual renewal process went pretty smoothly and quickly. A few days later, I received a letter in the mail... "The photo taken does not meet our quality standards, we need to retake your photo. The service is free." Okay, couldn't they determine that at the time the photo was taken so I wouldn't have to return?! Sure, it's free but my time isn't. I returned today, Wednesday, around 10:30AM, the wait wasn't long (there wasn't a line at the check-in desk) and once I was called, it was a quick process (although the service person was seemed preoccupied.

I went in earlier this week to renew my driver's license. I scheduled an appointment in advance and…read morecompleted the application online in advance. I was in and out in under 30 minutes and that included renewing the tabs of my two cars. I didn't even know that was something I could do in advance so appreciated that convenience. The person who helped me was so friendly and helpful. My husband had the same thing going on that day and had the same very positive experience. The front desk person was also friendly. DMV is not a place to dread anymore!

This passport center is now taking walk-ins. We followed…read morethe instructions to fill our application out online and print it out at home on single-sided pages. We brought our forms of identification with us as well as our checkbook (they do take in-state, personal checks or money orders). Not only did they conveniently have on site photo service (which we did use) they also gave us tips on how to save a few dollars mailing in our renewal passports ourselves using priority mailers at the local USPS office. It was super easy, the staff was very helpful and knowledgeable. I would recommend this location to anyone looking for passport services.

We are living through some dark times right now and the gentlewoman who was directing the inflow…read moreline was expedient, clear and caring. Once it was my turn Jen with the beautiful winged liner took such good care of myself and my family. On the left of her window, there was a bilingual passport expert doing wonderful work, on the right, there was a very well dressed gentleman who helped Jen with questions about my b certificate. What a team. I'm so proud of Minnesota. I'm so proud that we had such wonderful citizens working at this location. Long live the north. Minnesota strong

This is a great neighborhood location to get tabs renewed, titles applied for and ATV/Boat/off road…read morelicense stickers applied for. The staff is friendly and the wait times are usually short compared to other DMV's I've been to. They do not handle driver's license renewals so that is good to be aware of. They do accept credit cards for a nominal fee.