Some of the staff seemed really friendly...the lady that served me? Not so much. I'm sorry, I'm not familiar with all the regulations of the DMV, I thought it was ok to ask questions. She was an older lady, who seemed really annoyed that I was there to renew my DL. She was so busy rolling her eyes and talking to her coworkers instead of answering my questions. Thankfully this isn't somewhere that I have to frequent. I will go to Apple Valley next time. read more

Taking your drivers test can be nerve racking, weather your coming from a new state as an experienced driver or a new driver, but at this location I can guarantee that you'll be in good hands and feel comfortable along the way. Check in was easy for a road test you just drove up to the window around back, staff is very friendly which makes the process of going to the Dmv just a little bit more pleasurable! Also third time is a charm read more

I only ever go to this particular DMV because everyone is friendly and quick to get business done. There is almost always a small line. Even if it's long. It goes by fast because the staff hear you and get things done accurately. Not to mention being Latina it's nice to know it's diversed by Asian and Latino backgrounds working here. They treat you like humans with respect unlike other DMVs. Where they feel entitled to have a bad mood and treat you less or just a number. You can feel it and tell a difference. read more

Super fast, knowledgeable and the place is clean and organized. Major upgrade from the previous space.

First of all, okay services. The woman helping me was alright -- she seemed standoffish towards me and almost unwelcoming. Didn't have me complete sufficient information on a form when I took that same form to a better place. Second of all, she took something from me (???). I've made multiple phone calls where they said they'd call me back (and NEVER did -- no voicemails, no messages, no callbacks, NOTHING) and even visited in-person to check if it was still there. Nope. To rub salt in the wound, this item was a folder with important documents inside that I needed that same day. Regardless of whether it was empty or not, it still shouldn't have been taken from me. I still don't understand; I mean, is this place really that low on folders that they feel the need to TAKE them from their underage clientele? Can they not spare 99¢ for one from Walmart? I'm not sure if it's custom for staff to take items from consumers, but nonetheless it's very unappreciated and unprofessional. Thanks! read more

If I could give a zero star I would. The people here are so rude and miserable. There is a guy that works as a driver's instructor. I don't know his name, but he tried to gaslight TF out of me for doing something wrong that he told me to do on the test and then failed me for it. This place is a joke, don't waste your time or money on this DMV. read more

I advise people to look elsewhere because people in this place are very rude, the instructors disapprove of you for any reason the route is confusing read more

Not like any reviews matter since it's the GOV and they don't give a F about rules, customer service or giving the correct info. Took me 3 times going there to get mew plates form moving out state. Each time they want a different document, I bring that document and they say oh now you need this one. Each time they say that's all you need is this one doc. I bring the doc and we still need another one. There is no way a customer and someone that pays taxes to support this DMV shouldn't have basic customer service and training to let their workers know what needs to be brought in. read more

A DMV is never fun, but this month I've had to go to 5 different ones. No one knew anything about how to handle my issue. They all kept pushing me on with no help. Finally went to this dmv. Very knowledgeable and nice. They helped me and knew what to do. The one at the airport was the worst. Edina was horrible too. read more

if i could give this 0 stars i would. This place will fail you, the road is complete crap and warn out. Overall this place is a complete dump. one set of the lines was grey, i didn't know to schooch over or not because they weren't a designated color. My male driver istructor woke up on the wrong side of the bed apparently because man was he a total pain. Every time I would talk to him he would come to me with attitude. Pls stop hiring old grumpy men who clearly hate their job. read more

The older woman seems to need a long break from the job; she grumpily sent me away from her counter, and later I heard another customer say she seemed like a mean person. A younger guy who helped me was nice enough and pretty unflappable. BUT he had no idea how to complete changes in line with Minnesota state law for domestic-violence victims in safety programs, and he got something wrong a couple of times. Today, I looked at my temporary license again and found that he got the spelling of my first name wrong. I do doubt the DMV cares about these reviews, but they should. All of their staff should have training on the law surrounding domestic-violence programs in the state and how that impacts driver's license information. There was just one person there, a younger woman, who not only understood the procedures but was also kind to me. She understood that making sure everything is checked off and recorded correctly is CRITICAL to my safety. The guy who helped me just kind of kept trying to figure it all out before asking a white dude who was equally clueless and uninterested in troubleshooting. Then I insisted he finally get better help, and the young woman stepped in. When she couldn't figure out where to find a particular check box, she asked him to call DMV central. The whole thing was unnecessarily stressful. Update: spoke to a really nice woman on the phone at DMV central; she told me someone caught the misspelling on my driver's license and fixed it! I'm impressed and grateful. I'm still hoping they address ignorance at the local offices around how domestic-violence impacts driver's license info. I am also hoping they understand that at some point, some staff can burn out, and the signs need to be recognized and the burn out needs to be addressed. It cannot be easy working with the public day after day, but impatience and condescension won't improve that. read more

Whoa! This location is a complete disaster. I arrived with all my proper identification to switch my WA State DL to a MN DL. After showing my current DL, my Social Security Card and my Passport, I was cleared to enter the area to take my Knowledge Test. I took the test and subsequently passed with a 36/40 score. I then got back into a queue to finish the protocols to receive my interim license. There was an older man and woman working side by side on Tuesday, 2/28 and they were unpleasant and arrogant to everyone that dared to ask a question or request a test in another language. Standing in line I felt all my senses telling me this was going to be unpleasant as I witnessed the male, dmv person speak very loudly to the man that he was helping. Apparently he thought screaming the English language at someone was the proper channel for retention. It was then my turn and after I said, "hello" he rolled his eyes and held his hand out for my identifications. I handed them over and I asked, "will my middle name be on my DL?" He tersely replied, "I can't change your name." I replied, "I do not expect you to. I'm simply curious as it doesn't matter." He then said, "You seem uptight about it, so go to another line." He then handed me my items back. His dmv colleague looked at me and said, "so your passport doesn't have your middle name on it? If not, you have to obtain a legal name change in the State of MN." I was flabbergasted. I returned home and asked my neighbor as he is a Judge. He started laughing and said, "That's ridiculous and inaccurate. They were gaslighting you to cover up for their behavior. Go to another dmv location that offers the knowledge test and finish the process." I did just that without a problem! In short, go to this location if you're open to dishonest and unscrupulous employees. read more

This is one of the better DMV branches with fairly quick wait times. You can schedule driving tests in advance and if you try the week before they often have cancellations allowing you to get in sooner than expected. read more

The stat really needs to rethink who they hire because they are opening themselves up to lawsuits based on the abusive things the exam personnel say to minors. My child had an exam today and was really nervous. he failed and had mentioned he figured he would because he was "super nervous" the person doing the test called him "ignorant" for being nervous and told him he wouldn't amount to anything in life of he was nervous about something so simple. What is wrong with people??? Mark my words I wont let this go. There will be hell to pay for VERBALLY ABUSING MINORS. I'll take it all the way to the attorney general if I need to. read more

Came in to take the knowledge test today & was feeling nervous. The ladies were so sweet & happy for me when I passed. Thanks for your kindness! read more

The closed course is designed to fail you, plus my instructor was very rude. She was basically insulting me while explaining what I did wrong post-test. NEVER TAKE A DRIVERS TEST HERE. read more

The nicest most patient people I have ever encountered. Im writing this review from the perspective of someone who had issues getting their drivers license renewed, but waiting a couple times in line after getting the proper info gathered I was able to witness how kind they were to all the young kids getting permits, all the people who spoke English as a second language, all the people who had issues and needed to come back with more documents etc. read more

My son took his drivers test today. The female instructor was great, before the test began she told him to not be nervous, she told him she wasn't going to try and trick him and that she wanted him to pass. He completed the test in 6 minutes. We had pre registered online so there was only a wait of two people before he was able to do his paperwork. The whole experience from check in, taking the drivers test and completing his paperwork took less than 45 minutes. All people we encountered were very friendly. Great experience. I was nervous to have him take his test here because I had read so many horrible reviews. That was not our experience at all. read more

TERRIBLE. If i could give ZERO stars I ABSOLUTELY WOULD. They voided my real ID from CO and just gave me a standard Minnesota driver's license. when this was brought up to them, they said there was nothing they could do and didn't even apologize for their BLATANT MISTAKE. Just told me i need to come back with more paperwork. Wait times are HORRENDOUS as well. read more

I'd like to give zero stars and wish cities would realize how painful it is to go to DMVs and Eagan is no exception. Not only do customers have to waste time, but the processes are so outdated, they are wasting money on lack of productivity as well. The number listed on the website is not in service, and the answers needed aren't available on the website. Great, every visit I need to make requires a follow up visit unless I have a full day to commit to this place. Unable to get what was needed done today so It looks like I'll be back yet again. Please fix everything! read more

Man this place sucks so bad I don't understand how people can do so slow and lazy I can't even call this place to ask one simple question so I don't have to drive down there what a shame like I understand if you busy but being on. Hold on the phone for over 45 min is completely insane. read more

The absolute RUDEST customer service ever! I would recommend going to another facility. I should have kept my CA DL

It looks like everyone has been complaining about the same woman that I am about to. I had really no issues getting my license and the person who helped me was wonderful (short blond hair who was very sweet). Everything went smoothly for me. What I witnessed while standing in line though really upset me. This older woman (gray hair) was so condescending and rude to an elderly customer who genuinely was confused and obviously needed help. Instead of providing help like a decent human being, she sat there rolling her eyes at him, being short, and just treating him like he was dirt. After multiple attempts at asking for help on how to fill out the form, the gentleman got flustered/embarrassed and just checked a box because she was so impatient with him. She then had the nerve to say "just put whatever you want and if it is wrong, it is YOUR fault" SERIOUSLY? He took the time to come here to get a license which is a shitty process to begin with and you are going to sit there knowingly let him make a mistake because you are a fuckin lazy piece of shit. Shame on you. I would hope that her family member never gets treated the way she treats people. To make things worse, it doesn't even end there. When he gives her the form he filled out, she yanks it from him in such a belittling way. I just couldn't believe it! It was horrible. I hope the DMV manager and supervisor take these complaints seriously. I don't except for DMVs to be great experience where everyone is all wonderful and bubbly, but I certainly don't expect for them to have an employee represent them the way she did. Awful. read more

It's a DMV, what do you expect? They only take cash and checks. There is an ATM on site. It was crowded mid-day. The line for written exams was super long from what I can tell If you are going to simply renew your drivers license, fill out the form (they are stacked along the side of the windows) before you get on line. Don't wait on line for 10 minutes, then be told this important fact (which is admittedly posted, but on a very small sign). Seriously, there are more "turn off your cell phone" signs then actual, useful signs. Not my favorite place in the world. read more

I understand that this a DMV, and you don't expect the most pleasant of people here, but good grief this place is terrible. I did not see the no cell phone sign, so I was on my phone and the smaller of the two ladies told me to get off of it, which I did. I don't have a problem with that. However, when I was called to the desk she proceeded to go on this rant about not having my phone, and saying to just get off it. Saying it once was enough since I got off of it the first time it was mentioned and had already put it up when she asked me to! It was just such an excessive reaction, almost seemed as if she wanted to get mad at someone. read more

Five stars for driver's license road test examiner Sean. Upon entering the car, Sean noted my son's major anxiety and stress (both test related and due to a family death) and took quite a bit of extra time with him to "talk him down" to help the anxiety dissipate. I suspect most examiners probably see 30+ people every day, if not more, and it would have been SO easy for him to just ignore my son's anxieties and let my son fail so he could keep the "line" of testers moving. Instead he took the time to really care and because of that my son was successful and he passed the test. If it weren't for this darn Covid I would have hugged the guy! Sean went way above and beyond what we would have expected of him and we are so, so grateful. Thanks Sean! read more

Any other place is better than here. Worst customer service I've ever seen. Take your road tests elsewhere for your sake.

The instructor was very nice but the customer service people inside were very rude. I would be embarrassed to have them working under me. The one even used the word shit and that is not very professional. read more

i called to schedule an appointment, i'm not sure on how long wait times are usually here but 2 hours is a long time, if people have to wait 2 HOURS to schedule an appointment this place needs to get more employees and phones, DO BETTER! read more

Have a bad back and legs. Stand inline for on hour. There is no place to sit. They are should have a number system and put some chairs there. read more

The old white lady with grey hair wearing sunglasses NEEDS TO GET FIRED!!! I honestly should've read the reviews on this place about her before coming here! and I bet all those and reviews are about her! she is so incredibly rude and mean. she is disrespectful and a horrible instructor. The moment she went into my car I felt a horrible vibe from her. she was so unprofessional. I would ask her questions or repeat what she said so I didn't misheard her and she would get upset and answer with so much attitude. after all the bad reviews about her I don't understand how she's not fired! read more

If I could give a zero for customer service I would. The staff at this location is just plain rude. I don't even care to go into detail .. just want to express the unfriendly faces and voices behind the people that work here. No need at all to be such nasty human beings at all. I understand you may not like your job or you're having a bad day however you work with the PUBLIC! Get you attitude in CHECK just sayin' .. I wish the Apple Valley location did written testing and road testing because that is definitely the location of choice. read more

I wish I could put a 0 down but sadly this is as low as you can rate a place. A baby could run this place better. Absolutely terrible customer service, mean, rude, etc. their website is absolute garbage and has nothing useful on it at all. I sat on the phone for almost 2 hours waiting for an "agent" to pick up the phone. Not only did they not answer the call just ended. I would personally rather jack off with a hand full of thumb tacks than ever deal with that place again. read more

It was first thing on a Monday morning, so I figured it would be an in-and-out kind of thing. I stood in line for about 10 minutes waiting to take the exam, took the test, then stood in line for about 15 minutes waiting for the post-test stuff where they take your picture and all. It took a total of 45 minutes, which isn't too bad considering it's a government facility. Pros: - Thankfully I had all the documentation I needed, which meant I could get a MN license with a different last name than my previous license (name changed due to marriage). The woman behind the counter just took the ones she needed from my stack and handed back the ones not needed. - The test wasn't unreasonably hard. I didn't study and still passed with a 91%. It's just logic. - The blond guy behind the counter asked if I wanted to take the picture again after I laughed about how it looked horrible. I thought that was really kind of him considering they were busy. Cons: - The woman behind the counter in the examination area was a little rude. She never said anything particularly snotty, but her overall demeanor told me that she was annoyed with me and with her job. - The lines were a bit long for a first thing in the morning visit. But that's only sort of a con since it's to be expected at a government facility. - The headphones that you use during the examination are in no way sanitized btwn you and the person precious. Gross. read more

I took my drivers test here and I got a guy who was very very nice! I passed the test so I had to go get my picture taken. There was NO ONE in line . This fat white lady was super mean and impatient!! I wasn't even ready for the picture and she took it. I asked if I can see it. I took a quick look at it and she exit off of it... I was pretty pissed. Some of the staff here are mean. But others are very nice read more

There is quite possibly a way to automate this process and spare us all the misery of having to deal with some of the unhappiest people to disgrace any line of work. I went in to this location this morning with my wife to renew an expired license, and we had to chuckle while reading a posted note stating to refrain from using 'profanity, violence and threat of violence'. Although I have enough restraint to prevent me from resorting to such actions, it became quite apparent why some people may employ such methods in dealing with the people behind the counters. The overweight woman, well, one of them anyway, was rude, condescending and insolent, within less than the first minute. This truly is an excellent example of government's inability to provide simple and rudimentary services adequately and efficiently. Automating this process will not only save taxpayers a great deal of money, even after paying welfare benefits to the unemployable clerks once out of work, but will save the rest of us undue irritation due to these under-stimulated human beings. read more

The staff here was extremely rude and treated all the customers like we were stupid. For example, when I was getting my vision test at the counter the machine was not working. I had my forehead pressed tightly to the machine as I was told and when I explained there was nothing on the screen she was very rude and condescending despite the fact that the machine was obviously malfunctioning. I had to transfer my license from another state to MN. Unfortunately, MN does not give many choices of locations a written test is offered but I would defintely recommend staying away from the Eagan location if possible. read more

Where to begin.... First visit at this location we did a walk in, at the window for setting up the road test as a walk in the lady asked if we had an appointment nicely but then her attitude changed when we said no. Her next response was "Well I advice you to just leave, were to busy to deal with walk-ins and you will be waiting a long time. Come back after you make an a appointment.." We still decided to wait which took a little over two hours before an instructor for the driving test showed up. He approached the car opened the passenger side door and rudely demanded the passenger out of the car like a dog pointing to away from the vehicle I was the passenger. I said nothing and did as instructed feeling really annoyed I was treated so rudely. That was the beginning of the problems that day. My friend whom had to deal with this instructor went though his testing in a very short amount of time. He complained to me later the instructor rushed him though the course, gave him instructions in which you had no time to respond and a few other concerning issues involving the instructor not paying attention his surroundings and giving his tester ill advised instructions. The said instructor chewed me out after they got back at how awful my friends driving was and how he nearly got them into an accident and his defensive driving sucks. I listen to what the instructor says and then head to the restroom. After I come out of the restroom and started to leave. I saw the instructor being approached by a female instructor whom asked. "So you failed another one?" He replied "Yes! These walk-ins are a waist of my time and paper work. Making us do extra work for nothing they shouldn't bother if they don't have an appointment. Not worth our time to deal with them." I was pissed.... The second instructor we had a few weeks later I will say was awesome, really nice guy... We had no problems after we made the appointment so I have no issues here. Sadly my friend made a mistake on the course on the trick question part so to speak where the two lane road with no proper markings and lines are faded looks like a one way but is actually a two way. He was doing it correctly until he had to make a left thinking he had to move over since it was a one way. He'd pass if he didn't do that... Oh well.. The next part of this mess is after the second visit, since my friend is returning for his 7th time. He was told that he needs a supervisor to sit in with him for his testing. So he was given a number and told to call. Long story short, 24 messages later, 40 calls. No answer, no return calls and no emails returned he is still trying to set up his appointment. Fun times...In all honesty this just a small example of what we had to deal with thus far. Oh btw, the phone number is also disconnected. read more

AWFUL AWWWWWFUL!!!!!!! Horrible examiner, I preformed very well and his comments even said that. He failed me because I turned into the correct lane but was a little too close to the other lane. "you were a little to close" read more

Literally have seen three testers who have completely disappeared for the last hour.. people w appointments are sitting and waiting too! INSANE. Management needs to be fired and this place needs customer service training. Insane they spent atl least 45 min on a truck test .... so poorly run! read more