Had a cracked glass replaced by the company whose ad says they Repair, they Replace about 8 years…read moreago. Went in a couple of weeks ago because the glue they used was failing, and my rear glass was close to flying out. I did not expect a warranty repair after that long, but at least stand by your ads and repair it. Gave me a song and dance about glues not matching that years glue? Huh? remove all the old adhesive, and reglue. I asked to have a tech look at it. Sales person up front said $800 or go to a Mom and Pop shop. I love both my mom, and pop. I trusted them to care for me, and my well being, to love me. So I left and drove about two miles from them to Auto Glass Xperts. Mom greeted me at the door with a huge smile. Quickly had a couple of Xperts look at my glass and give me the lowdown. Yes, they can Repair, yes they can replace. Both services together less than the one option at Safelite. I had it repaired so I could go on a trip. I am back, and now I just had the new glass installed. Both still cost less than SL. The nerve of them to use the term "Mom and Pop", in such a derogatory fashion and think customers that choose smaller shops might not get the best service over theirs. AGX proved to be the Mom and Pop we all need. No catchy jingle, just savings that fold neatly in your wallet. You are paying for glass and labor, not commercials the other guys don't stand by anyway. Have great lives, enjoy this rainy weather.

Nobody ever likes being in a situation where they have to replace auto glass, but that's where I…read morefound myself last week, when someone tossed a bottle through my window of my hatch. Despite the hassle and unexpected expense, I had a very positive experience with Auto Glass Xperts from initial contact through the actual home visit and back window replacement. The woman who assisted me during my intake call was polite and professional, despite it being close to closing time. She explained the entire process to me as well as the charges, and assured me someone would come to my home the following afternoon between 1 and 5. I felt the price was reasonable enough that's I didn't bother to shop around for something better and booked my appointment. Brandon showed up at 1pm. He was very professional, courteous, and detailed oriented. He made sure I understood the process and made recommendations on how to deal with any remaining glass that their machines might not be able to vacuum up. He efficiently took care of my window and did a great job. Not only that but there were no surprise charges or anything like that. He also made sure to explain how long Auto Glass Xperts guaranteed their work and how long I should wait before any washing or tinting of my window. I really appreciate Brandon's professionalism and friendliness. It was obvious he took great care in his work and also enjoyed working with customers. I would /highly/ recommend Auto Glass Xperts to anyone requiring their services.

Responded quickly with a reasonable quote and completed the jeep mirror replacement without issue.read more

I wanted to support a local small business so I hired this company to replace my driver side…read morewindow. Unfortunately the experience had a couple of significant issues that I can't overlook. Wrong Part Ordered: Right out of the gate, no one ever verified which window I needed replaced. The installer showed up with a windshield glass instead of a driver side window, which meant I had to wait an additional two days before work could even begin. A simple phone call or text to confirm the details beforehand would have completely avoided this. Installation Issues: Once the correct glass arrived, the installation didn't go smoothly either. The installer was unable to get the window rolling up and down correctly and ultimately left my door partially unassembled. After doing some research myself I discovered the window wasn't properly aligned with the side track. Once I aligned it myself everything worked perfectly. Bottom Line: The installer did offer a $75 discount which I appreciated, and he seemed genuinely eager to do good work. However at the end of the day I paid $250 for a job I largely had to finish myself. I'd suggest this company invest in more training before taking on jobs independently. I wish them well but cannot recommend at this time.

I am so glad I called these guys. I called one "company" that gave me a really cheap price. Against…read moremy better judgment I went with them. It was a disaster. I had Otter glass come out and fix everything now my car is back to it's or conditio. Thank you guys so much!

From the owner: Otter glass is made up of experienced and certified technicians, who are passionate about auto…read moreglass. We take pride in our work, and strive to provide the highest level of service to our customers. Call today for all your auto glass needs!

I met them at QT, and they took care of replacing/swapping the rear window glass with the used one…read morefrom the LKQ junkyard in Burleson.

Great Service, great price, excellent customer service! Our family uses Abstract Auto for all of…read moreyour auto glass repairs!

Excellent company. They were professional, very good with communication and on time. Also very…read morereasonably priced.

Top notch quality at a low cost price. The glass technician came earlier than expected, which was…read moremost definitely appreciated, and completed the repair earlier than expected as well.

Bill was very responsive, courteous, much more cost effective than any other quote I received, and…read moreefficient in his work. I was mowing my yard and somehow hit a small rock that ricochet into my Hondas back window! I was panicked and worried! After many quotes of more than $600, I requested a quote from Glass Masters. Quote was much more reasonable and Bill even drove out to my location to replace the window. I recommend his service to anyone in the Waco/Temple area.

Bill was awesome, he was attentive and very professional. My wife is extremely happy with her new…read morewindshield. Bill did excellent work, I highly recommend giving him a chance to work for you. Thanks

Coming back from vacation and the dreaded rock hitting the window occurs. Turned into a nice crack,…read moreso needed a replacement. Got a few quotes and Family Auto Glass was really well priced. All communication was quick and they were able to schedule me really fast. Came over and their service was fantastic! Taylor was super nice, enjoyed talking with him and he does great work. Using a local company is always my first choice, and really glad I did again. If I need a new window again, I know I'll call them.

I couldn't be happier with my experience with Family Auto Glass. From start to finish, they went…read moreabove and beyond. When I first called, Brooke was extremely knowledgeable and helpful. I explained that I wanted to replace the non-functioning third-party glass on my 2019 F250 Crew Cab with OEM glass and that I wanted to be sure my truck would be treated with care--not just another job on a list. She immediately gave me confidence that I'd come to the right place. When Taylor arrived on-site with the new glass, we inspected it together and confirmed it was exactly what I wanted. He got to work quickly, carefully removing the old glass without breaking it. He even found and cleaned up leftover glass pieces from a previous company's work. It was clear he takes great pride in what he does--he treated my truck like it belonged in a showroom, making sure everything was perfect before he left. What really stood out was how personable and genuine Taylor was--he even took a moment to explain the process to our curious two-year-old, who loved watching him work. It's rare to find a company that combines true craftsmanship, attention to detail, and genuine customer care, but Family Auto Glass does exactly that. Highly recommend them to anyone who wants their vehicle handled with respect and expertise.