Service department unprofessional and unreliable. Took the day off from work to have antenna and…read morebase replaced on car. Arrived for appointment, waited almost 2 hours to be told they did not have parts in stock and they want to charge way more then originally quoted.

This dealership is a joke. Went to check out a used Z71 Traverse and it looked like a slob had been…read moreliving in it. Cereal on the floor, a used floss stick in the backseat, glitter all over the seats, and dirt in the trunk. Not to mention there were over 1,000 extra miles on the odometer than listed online. Obviously someone has been driving this vehicle home daily and couldn't even take the time to clean up their mess. They were not willing to budge on the price to accommodate the nastiness and mileage error. The salesman was less than helpful and seemed as if he did not know how to do his job.

Such a fantastic and flawless first time purchase experience. Bill is hilarious, answered every…read morequestion and was super helpful.

En route to college reunion and had to pull in to check source of an oil leak. EVERYONE with whom I…read moreinteracted at EXTREME DODGE was incredibly friendly and helpful. Can't give enough raves about them!

I'll make sure to give you a 5 star car buying experience, we are the best in Jackson county…read more #GoSeeFadi

I bought a 2023 Kia Sorento on Nov. 29, 2024…read more After the salesman had confirmed some basic info, I was passed to Matt, the finance guy. He sat me and my parents (they were loaning me a down payment) in his office where he proceeded to give us a great deal with a $1500 tradein value for my 2011 Ford Fusion. Fantastic. When he asked for the title for my Ford, I gave him what I THOUGHT was an acceptable document--the signed-over title of the Ford from my ex husband. I will admit guilt here--the title should have been fresh and in MY name, which I did not understand. But Matt said, "It's fine, we'll take care of it," and took the title and gave me the tradein value. In December, after I'd already driven the car back to Illinois with the promise "I'd receive plates in the mail," I received texts from Matt stating that they actually DID need a fresh title, so they'd fedEx the faulty title I'd given them back to me. Several weeks later, that title had not arrived. It had been lost with FedEx, and my ex had to order another one. At this point, the temp tags given by Art Moehn had expired. I called the dealership to ask for new ones and they refused for "legal reasons." I even offered to repay the tradein value of the Ford and start over, but was told that wasn't possible. My ex finally got the Ford's fresh registration and signed it over to the dealership. I FedExed those documents back (it was nearly March at this point). I received a text from Matt confirming that, yes, I should receive my plates in the mail, and they'll send a 60-day temp tag, which did arrive. The 2nd week of May, I still had not received my plates. I became concerned--my temp tags would expire May 29, and I'd booked a road trip through Canada (at a $2k expense) for which I'd need proper registration. So I contacted Matt (after several ignored previous attempts) on May 14, asking if he could check that all paperwork was in order. He assured me that it was, and said I just needed to wait. Several days passed with no update, so I reached out to both the Illinois and Michigan Secretaries of State. Neither had any information on my VIN. I spent over 4 hours on hold. I reached out to the leinholder, Capital One, who said, yes, there was a delay from Art Moehn on paperwork. Feeling like I might have found the issue, I contacted Matt. He proceeded to call me back and repeatedly state that he could not do anything, that the lender had nothing to do with the registration, that it "must suck" to be in my position, but there was absolutely nothing he could do because DealerDoc (who he'd FINALLY agreed to contact after several texts) hadn't "gotten back to him." He insisted that DealerDoc "doesn't make mistakes" (this did turn out to be true, but wait for the end). So I reached out to DealerDoc on May 23. They returned my call on May 27 to communicate the following: DealerDoc did not receive ANY transfer registration paperwork until May 15. One day AFTER I'd sent Matt the a text regarding checking on a 3-month-old registration paperwork submission. To reiterate--I now realized Matt hadn't submitted ANY paperwork until almost 3 months following his receipt of my valid title. Art Moehn's employee berated me, ignored me, and then gaslit me while covering up his own ineptitude. He had never submitted the paperwork until AFTER several emails and texts from me (nearly 3 months after I'd submitted valid documents) and lied through his teeth about making a mistake. While I now finally have my plates (nearly 7 months after sale, 3 months after submitting valid paperwork, and many hours wasted on hold), I cannot speak more poorly about Art Moehn's staff, at least with this particular employee. My Kia is fine, by the way. But don't trust financing, registration, or communication from this dealership.

Just AWESOME. Great service. Don, Ira and Jeffrey were spectacular. They showed us many vehicles…read moreand answered many questions. They were never pushy and let us take our time to find the right vehicle. Absolutely recommend Jackson Auto Company to anyone.

From the owner: At Jackson Auto Company we are proud of the quality used cars we sell and our dedication to serve…read morethe needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many that you've had, you can count on our dedicated sales staff to make it the best buying experience possible. Jackson Auto Co. is proud to serve the Jackson community.

This is a really great place stumble across it an accident but I'm really glad we found it Joe was…read morereally great to us really honest and helpful really a great guy really helped us out a lot I'd suggest this place to everybody stop in if you can't find what you need he will help you find it truly a good guy

From the owner: The staff here at Midwest Vehicle Group has been happy serving the Michigan Center, MI area and…read morewould love to help you with your next vehicle purchase. Every car we sell comes with a free comprehensive CARFAX vehicle history report. We will do our best so that you leave with a smile on your face and are totally satisfied with your purchase.

Went in for a oil change. Great experience , very thorough when checking out and explaining what…read morethey did and my vehicle's health. Thank you

So I took my car in here to get bodywork done after I hit the deer not only did they hold my truck…read morefor almost 2 months, but the truck look good upon receiving it, but not even four months later all of the paint work and bodywork they did completely failed. Here's photos of my bumper with all the paint completely peeling off now 10 out of 10 don't recommend go to any other body shop. Do not go here. Your car may look done at inspection, but very poor quality and will not last

Needed new rack and pinion. And fix my exhaust. Jim said his son did the work. Yeah well I payed…read morefor brand new car parts. I took to another mechanic after Jim. Because my whole muffler fell off the next day. Was told and witnessed I paid for shit Labor and Rusty Used Parts. Do Not Recommend.

I am so very pleased with the service I received here! I was able to bring my vehicle in quickly…read moreand the repair was completed in a short amount of time. Jim was very pleasant to speak with. I will definitely be a return customer!

DONT BUY HERE! SHADY CARS AND GARBAGE WARRANTY! SPEND THE EXTRA MONEY YOUR GOING TO END UP SPENDING…read moreON VEHICLE REPAIRS FROM THE CARS HERE AND JUST GET A CAR FROM A REPUTABLE DEALER WHO CAN REALLY CHECK YOUR VEHICLE OUT TOP TO BOTTOM. Where to start, We came to this dealership to check out some vehicles and were told that they were a family oriented dealership (typical used car salesman lingo!). We came in with my wife 8 months pregnant and ready to pop at any moment visibly obvious with 2 more kids under 3. Well BAD BAD BAD choice of dealership and BAD BAD BAD choice on vehicle after getting it home the first day we noticed that the car had barely been cleaned on the inside with some of the windows being cleaned and some still smudged and dirty as well as the carpets needing to be vacuumed. We found pens, small tools, spoons, receipts from the previous owners, and a bunch of other garbage left behind. The driver seat cushion wasn't even fully attached to the seat. We noticed the driver information system goes in and out and sometimes displays the info and sometimes it is just blank so you can't see if you're in drive or the actual mileage etc..... but, the real kicker was when we drove it for over a week we noticed that it was really not safe to be on the road while taking corners, hitting bumps, turning etc it felt as if you were going to be thrown out of the car and it would shake so bad that you would have to slow down because you were worried you were going to go off the road. Mind you we are driving this vehicle after they sent it out to get a "SAFETY INSPECTION" (So they call it!) with small children in the car! When we called and spoke to the people they sent it out to do the safety inspection they told me straight up they don't do safety inspections they just basically test drive it and if they find something from that they will give a suggested list of things to address. So, far we have replaced the majority of the suspension front and rear and now it is in the shop for more repairs that are over $1000 before Christmas. So, much for Christmas this year kids Santa has to pay for a POS vehicle that should have never been sold in the first place to anyone. I understand that they are a used car dealer and you buy a used car and you never know what you're going to get. But when they say they send it out for a safety inspection and it comes back with needing the whole suspension to be replaced It should have never been sold in that shape and obviously their safety inspections are not acceptable for anyone's standards. And I'm sure it was never hooked up to a computer to test for codes either. And the warranty they sell is garbage too and will basically not cover anything that you need fixed as usual with insurance and warranty crap they want your money and make it sound as if you will be protected but, when it comes down to it they will barely give you what your deductable is worth. Live and learn I've always had hesitations on buying a vehicle from a small used car lot and now my hesitations have been confirmed they just don't have the means to sell an actual quality vehicle because they don't have the means to inspect it properly and address any possible major issues before it leaves their lot with no qualified or certified auto technician at the business they can't possibly sell a vehicle that is safe enough for any family.