Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

While visiting Jackson, MI from NC I needed some attention to my tires and an oil change. I drove…read moreto this location and had the most pleasant experience ever for a "stay in your car, we got this" service visit! Chris was terrific and explained everything instead of the high pressure upsell at other places. He let me know my options and what needed help, even when they didn't provide that service. Just solid, friendly advice and recommendations. He even helped me find a current coupon when the one I had brought in didn't apply. Word of mouth advertisement goes far in this industry and they have my hearty endorsement!! Thank you Chris and team for your hard work!

Overtightened the oil pan drain plug to the point I needed to take my car to a shop just to loosen…read moreit. And I had to replace the plug since it was completely stripped. Would not recommend.

The service department was outstanding. I was having problems with my car and it needed some work…read moredone and also a little maintenance and they were able to get the parts quickly and everybody was so nice and friendly. Jake was the best he has such good customer service and was so nice and friendly and respectful, and they did an awesome job with my car. Pay raises for everybody in the service department!!!

Well, I was very surprised a prestigious company as this denied me of fixing something that was…read morealready broke at purchase!! all because I did not have an extended warranty on it .. My driver's seat is making noises and they looked at it and said that teeth are missing, motor is going bad in it, has to be replaced for a cheap price between 1,500-2k I was told by Tom, my car salesman that they would take care of it, was also told the same thing by the finance manager Nick!! So Nick doesn't work there in Chelsea anymore and Tom has ghosted me-- TWICE!! 15k w motor an trainy warranty mIght not be a lot of money for them BUT FOR ME, ITS A LOT.. !! EVERYONE has a smile on their face and nice words until the purchase is made!! Grant it, I did not go back to them within a week or two (would that had made a difference!?) that is because I was running back and forth to appointments for my mother in April, thought May would be okay to get it in there !! If you're thinking about buying a car there I suggest you make them fix whatever a problem might be because they surely won't do it afterwards.. There was no appreciation for buying at their location.. ITS A DAMMM SHAME !!

I'll make sure to give you a 5 star car buying experience, we are the best in Jackson county…read more #GoSeeFadi

I bought a 2023 Kia Sorento on Nov. 29, 2024…read more After the salesman had confirmed some basic info, I was passed to Matt, the finance guy. He sat me and my parents (they were loaning me a down payment) in his office where he proceeded to give us a great deal with a $1500 tradein value for my 2011 Ford Fusion. Fantastic. When he asked for the title for my Ford, I gave him what I THOUGHT was an acceptable document--the signed-over title of the Ford from my ex husband. I will admit guilt here--the title should have been fresh and in MY name, which I did not understand. But Matt said, "It's fine, we'll take care of it," and took the title and gave me the tradein value. In December, after I'd already driven the car back to Illinois with the promise "I'd receive plates in the mail," I received texts from Matt stating that they actually DID need a fresh title, so they'd fedEx the faulty title I'd given them back to me. Several weeks later, that title had not arrived. It had been lost with FedEx, and my ex had to order another one. At this point, the temp tags given by Art Moehn had expired. I called the dealership to ask for new ones and they refused for "legal reasons." I even offered to repay the tradein value of the Ford and start over, but was told that wasn't possible. My ex finally got the Ford's fresh registration and signed it over to the dealership. I FedExed those documents back (it was nearly March at this point). I received a text from Matt confirming that, yes, I should receive my plates in the mail, and they'll send a 60-day temp tag, which did arrive. The 2nd week of May, I still had not received my plates. I became concerned--my temp tags would expire May 29, and I'd booked a road trip through Canada (at a $2k expense) for which I'd need proper registration. So I contacted Matt (after several ignored previous attempts) on May 14, asking if he could check that all paperwork was in order. He assured me that it was, and said I just needed to wait. Several days passed with no update, so I reached out to both the Illinois and Michigan Secretaries of State. Neither had any information on my VIN. I spent over 4 hours on hold. I reached out to the leinholder, Capital One, who said, yes, there was a delay from Art Moehn on paperwork. Feeling like I might have found the issue, I contacted Matt. He proceeded to call me back and repeatedly state that he could not do anything, that the lender had nothing to do with the registration, that it "must suck" to be in my position, but there was absolutely nothing he could do because DealerDoc (who he'd FINALLY agreed to contact after several texts) hadn't "gotten back to him." He insisted that DealerDoc "doesn't make mistakes" (this did turn out to be true, but wait for the end). So I reached out to DealerDoc on May 23. They returned my call on May 27 to communicate the following: DealerDoc did not receive ANY transfer registration paperwork until May 15. One day AFTER I'd sent Matt the a text regarding checking on a 3-month-old registration paperwork submission. To reiterate--I now realized Matt hadn't submitted ANY paperwork until almost 3 months following his receipt of my valid title. Art Moehn's employee berated me, ignored me, and then gaslit me while covering up his own ineptitude. He had never submitted the paperwork until AFTER several emails and texts from me (nearly 3 months after I'd submitted valid documents) and lied through his teeth about making a mistake. While I now finally have my plates (nearly 7 months after sale, 3 months after submitting valid paperwork, and many hours wasted on hold), I cannot speak more poorly about Art Moehn's staff, at least with this particular employee. My Kia is fine, by the way. But don't trust financing, registration, or communication from this dealership.

This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

This company is great! They were very prompt in their response and Cody the tow truck driver was…read morevery nice! Thank you very much for your great service!

This automotive shop is beyond all others. They take such great care of their customers…read more I brought my care in to be serviced because it had been making noise for some time. They not only diagnosed the problem but found another that a different establishment had missed. Not only did they perform the service requested, but they did a stellar job at it!! At a FRACTION of the cost of the other establishment!! Not only are their servicing skills beyond measure but so is their hospitability! They not only brought me to work but they picked me up and brought me back to the garage once my car was finished. THAT IS UNHEARD OF these days!! I highly recommend this establishment for all of your automotive needs. YOU WILL NOT BE SORRY!!! I give them 10 stars!!

Fair price oil change. Friendly staff. Nice location. They're good about getting you in.read more

I called Levi Haas to inquire about tires and an oil change as he was highly recommended by a…read morefriend. He was very knowledgeable and personable and quickly quoted out several options for tires. We were very happy with the quotes and timeline provided. We decided to accept the quote as he was so much cheaper than the dealership where we purchased the car. The quality of the tires seems to be very good as well. Give Levi a call. You will not be disappointed in the price point or service. Levi is a man with integrity and values and that is who we prefer to do business with.

I've been here a few times. They're fast, clean, and don't try and upsell me on stuff I don't need…read moreor want. Reasonable prices. I love it when a business just does the job well and efficiently.

I pull up to the middle door so of course they open the end door. I'm told that they were out of…read morewasher fluid and if I wanted to swing by tomorrow they would fill it. Funny how my receipt says it was fill but yea, it wasn't. I was told by my coworkers if you get full service they vacuum out your car, one of the reason I went there, but I guess they don't because I did get full service. No, I will not be back. No I will not recommend this place.