I want to extend thanks to the team at Home Helpers for being there for our family during an…read moreincredibly challenging period. Navigating a new stage of my mother's care was a path we weren't prepared for, and the guidance we received was invaluable. Brian, Ellen, and Tracey were amazing and truly walked us through the process. They helped us understand a level of care we weren't even aware of, providing much-needed clarity when we felt lost. We are grateful for a couple of the specific caregivers who were so caring. Their dedication and consistency provided us with such relief. Knowing that this team is available if we ever need them again brings us a lot of comfort. If you are looking for a team that will guide you through the complexities of home care, Home Helpers is a wonderful option.

Mike and Mary of Home Helpers provided excellent care for my Mom after her stroke. Mary arranged a…read morewonederful woman to come to my Mom's house the day after Mom returned home from the nursing home/rehab. At first she needed twice daily visits and as she improved Mary was very flexible in reducing the care as needed. Mike was very helpful in working with her long term care insurance provider. We also took great comfort in the emergecy response system they installed in her home. I highly recommend Home Helpers. Diane S.

Despite my being a social worker - absolutely no cooperation! Her phone is out of reach - they gave…read moreme the wrong phone number for her! Just ridiculous.

My father (brought in fairly good condition) was here for less than 48 hrs, and had to go to ER…read morebecause he got very sick (septic) here. We demanded a dr see him and their own dr sent him to the ER, because he was dying. Thank god she came in, because I don't think he would have lasted the night. We were trying to get him transferred out (which they argued with us) and we demanded their medical staff look at him immediately and take his vitals, because he seemed to be getting much weaker. He said to me, "I want to leave here. They don't exercise me or get me out of bed much; they don't help me eat; I'm lying all day in my poop, and I'm getting weaker. I feel like an imposition on them." The staff avoids helping--they look away when you approach them for help. They are very very very understaffed. Infection control standards are not practiced (they move wipes, adult diapers, open Kleenex and silverware from room to room; open garbage cans with poop and pee wipes in them left indefinitely, used bedding, used socks with pee and gloves left in client rooms on floor and furniture indefinitely). I've worked my whole life in a middle school, and we have better hygiene habits. When he arrived, no one unpacked him, and I found him lying in his pee-soaked bedding because they did not provide him a pee cup, and I had to chase people down to change the pee-soaked bedding, He can pee independently into a pee cup, and was regularly doing so in hospital. The next am, I arrived to find him lying in poop, and he said emergency call button did not work (they confirmed and changed his room). Dad can poop in toilet, if he gets an assist but no one there wants to do that. Then, the third day I arrived, he said the worker was abusive towards him while changing him in the middle of night because she was angry she had to change him out of his poop alone and what she did hurt him physically. He said it took her 2 hours to come in while he lay in his poop. The physical, occupational, and speech pathologist are very helpful but not there all the time (third party hire). He was supposed to be 1:1 for food because he has to get used to a new diet that requires using a spoon, but they just dropped off food, and left, every single time. No one assisted him to upfront position to eat or got him out of bed to a chair or dining room to eat, either, like they did in the hospital. The last day, he wanted the soup, I tried to get him upright and tried it myself first to test hotness, and it boiling hot (hot enough to burn him). This place looks pretty outside (middle of beautiful forest preserve), but I'd never never recommend leaving a loved one here

I'm glad I chose Bella Terra. The nursing and CNA staff were good They really took the time to…read morehelp me when i couldnt move. I cant say enough about the rehab team especially Sebastian and Ava. Both challenged me and got me moving. i would not hesitate to go back there if needed. Donna Mirabella

The front reception area and the first-floor rooms have been upgraded and look very nice. The…read moredining room has also been upgraded and is spacious for meal service and a nice space for families to visit. Housekeeping does a good job of keeping the area clean and laundry makes sure to get resident's clothes back as soon as possible. Dietary makes the most of food limitations (e.g no salt, low carb, altered diets, etc) and meetings are held every month to address resident/patient concerns. Most of the CNAs are doing their best but I can only speak for the day shift. Overall, I have visited many other homes in the suburbs and city and this facility is very good as far as cleanliness and food service is concerned. I would recommend this facility for short term rehab as long-term rehab would end in a referral to another facility.

My review covers 3rd floor rehab, tho I recommend residents get off the 3rd floor for activities…read moreand dinner, brunch, if they are able. Food often cold, long waits, condiment and beverage problems. LL floor food served in courses, with many choices. Some meals excellent. Often closer to classes, activities, evening entertainment. Resident conversations stimulating. OT/PT very good - work well together as a team. Billing usually inaccurate - not my meals, $9 for a bottle of distilled water. Over charges on drugs - didn't bother to bill my health plan. As in almost all facilities the biggest problems were the aides. Under paid, lots of back and body pains, high absenteeism and turnover. caseload too high. Usually impossible to get care between 6:45 - 7:30 pm, due to poor management. Slow response to having no cable, no call butt0n - they gave me a bell that could not be heard and closed. the room door! Not fully ADA compliant for wheelchair use - dangerous. Many independent living residents have been here over 20 years -they are happy.

Very dissatisfied with Skilled Nursing 3rd floor. Care and communication is poor. I would not…read morerecommend placing a loved one there.

Firstly, ALWAYS check the "__ other reviews that are not currently recommended" on Yelp. Those are…read morelinked at the very end of the displayed reviews. Yelp has this absurd AlGoreithm that automatically and mindlessly dumps perfectly valid, legitimate reviews into this "not recommended" bucket for no good reason. They generally seem to be from commenters that only have one or a couple reviews, but that is not always the case. Those "not recommended" reviews do not count in the overall star rating. Here, all those 9 reviews are solid 5-stars that clearly contradict and offset the two outliers. As will mine. I needed transportation from the hospital after an outpatient procedure. Just a car ride home. Hospitals have become very picky and obstinate about this and in these times there is nobody around. People have jobs, kids and commitments to deal with. In this sw suburb area there are virtually no options. The last local outfit I dealt with now refused to help. I was lucky enough to find Home & Hearth Caregivers after an extensive search. They were very helpful in arranging this non-emergency medical transportation (NEMT) and at a very reasonable rate. But wait ... there's more. After I got to the hospital, ready for the procedure, already lying on a bed hooked up to an IV, they suddenly and unexpectedly informed me that I MUST have someone stay overnight. After substantial resulting chaos Home & Hearth came through and found somebody at the very last minute. Truly above and beyond effort. Caregivers and staff were wonderful. Very nice, polite and helpful. Couldn't ask for better. As for rates, they are typical for the area. I did compare. Billing came through clearly presented and accurate. They get my highest recommendation and should I need such services in the future, they are my #1 choice.

Wrote an earlier review and the reply back from this company was totally inaccurate! No I was not…read moretold about shortage of caregivers in my area, no I was not told about the difficulty of scheduling, and no- I was given a caregiver that was willing to work 1 of the 2 days I needed help with AND at a different time! So again, beware!!!

I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

Jim is very professional and skilled. He has a great demeanor and personality. His staff is very…read moreupbeat and professional.