Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

This is an updated review as we strive to live safely and logically during this pandemic. I doff my…read morehat to the marvelous staff and administration at the Scottish Home. Their dedication and thoroughness in caring for their residents exemplify the cup of human kindness, responsibility, efficiency and most importantly: love and equality to all. May all be safe and blessed.

Beautiful space but no programs for memory care (2 years ago), staff inadequately trained. Wish…read morewe hadn't sent my mom there. She might have lived longer with greater happiness. Lesson: focus on people who will care for your loved ones, not so much the facilities.

ER was over run with patients and large bugs... seriously I had to kill one and it was not pretty…read more At least two patients left who had enough. Over a two hour long wait in the lobby before getting back to the ER and then the fun began. Seriously what has happened to the US healthcare system this place is disgraceful. Yuck!! Left after 5 hours of waiting in the ER lobby.

I hate this place. My favorite PCP of all time is unfortunately there, but I've replaced every…read moresingle other provideer with someone outside of Rush because things are so bad there and keep getting worse. For fun, ask your nurse or healthcare professional at Elmhurst or anywhere else if they used to work at Rush, and they'll fill you in on the behind-the-scenes: VC capital all the way, decimating entire departments, centralizing in the name of "efficiency", cutting staff and paying badly (so they all leave and go work elsewhere.) I've been trying to get my name changed in my account since my divorce in January. After getting it changed everywhere else -- including the health insurance I was using! -- I was told Rush wouldn't change it until I brought in my corrected drivers license. (Even though the name they had in the system is no longer my legal name, and the insurance card they're using is corrected.) Finally, I bring that in to my appointment yesterday, the receiptionist in the office says she'll get it changed and it'll happen right away. Still hasn't happened today so I call the number that was in the notice that they couldn't process my insurance before the visit (because it's not correct because it's not in my name and new plan, which I can't change in the system because it doesn't match the name in the system.) This woman interrogates me as to whether the receptionist called medical records in front of me beause there's a "protocol" and the ID is in their system but "only that guy can change it." One guy. And because I didn't know, and told her, "I don't know what the receptionist did, it's not my job to know the protocol, can you just look into it and call me back?" she told me I "didn't want to work with her" and hung up on me. And then pretended she couldn't hear me when I called back. (I'm sure because my phone shows my number.) Add this to the monthly prescription filling madness that's overcomplicated by a "centralized" system where that person never checks the right file, and so I get denied all the time, and I have to call Rush central and wait on hold (because you can only message the office through myChart, which can take 72 hours to for them to get back to you.) You will be on hold forever and still not be any closer to an answer, but AGAIN they will tell you about a protocol they have to follow, which is different from the one they had to follow before. AND you can forget about going to Patient Relations, who yell at you and say you have to talk to your doctor when there are problems with billing charging you for two different procedures when only one procedure code was given on the referral form print-out -- which I confirmed over a year later with the Ultrasound Department head herself. (And mine wasn't the only one that was incorrectly printed.) But Billing will keep talking to you like you're an idiot who doesn't undestand how insurance works, rather than they have a paperwork "protocol" issue that the doctor can't solve. I am so glad I moved away from Oak Park, because the ambulance would have to take me there or to West Suburban, and both are routinely terrible in surprising ways. West Sub has been shut down for good reason. Rush just stays bad and keeps adding layers of hell to make sure you can never reach anyone who can fix your problem, and no one will ever be accountable for not doing their jobs. Ever. (Looking at Robin in Patient Relations for starters. Still haven't heard from that office about the medication errors, so I guess I'm in some "don't help her" file... or maybe that's a double-secret password protocol no one's told me about yet.) RUN AWAY FROM THIS PLACE. IT'S PROFITS, NOT PEOPLE. NO ONE IS ACCOUNTABLE FOR ANYTHING. PS - Thurston, try checking the Patient Relations email, because calling gets you nowhere. I know because I called you a couple weeks back about the problems getting the prescription filled.

annnette the RN was supposed to be here an hour and 15 minutes ago…read moreI called her twice and she's still an hour away

Thought I'd follow up to my "progress" 2 years post-op. Due to essentially NO PT provided by my…read moretherapist, Laurie, I started out deep in the hole when I was ready to go to PT out of my house. I had problems with range of motion, frozen tibia, etc. that could have been prevented if someone at Aspire cared. After my poor previous review, the head of Aspire/PT did call me to apologize but also defended that this was not typical. Well, if someone had cared enough to look into my complaints when I first called we wouldn't have needed a poor review. I suffered the results, not Aspire, even with my poor review.

Physical therapy for my ankle and feet. Byungho Yoo…read more(Brandon) is a friendly and knowledgeable therapist committed to providing excellence in his work. Lana is also an exceptional assistant. I am pleased with the results as I can walk miles pain free!

After my wife broke her foot Athletico taught her to walk again. Everyone was patient and…read moreknowledgeable.

I want to be very honest with this review of Loyola University Medical Center…read more We arrived on Easter Sunday night after being transferred from another hospital, and I was truly grateful we made it. The ICU staff on the 2nd floor were exceptional--kind, professional, and attentive. They consistently checked on us and treated both patients and family with care and respect during a very difficult time. However, after a few days, we were moved to the 3rd floor, and the experience changed significantly. During overnight hours--around 2 AM--the environment has been surprisingly loud. I heard staff using profanity, watching videos or news on their phones at high volume, and openly complaining about long shifts. I understand healthcare is demanding, but this is a hospital setting, and patients (and their families) can hear everything. My relative is here receiving end-of-life care, so I stay overnight. At one point, a nurse questioned my presence rather abruptly before knowing the situation. To her credit, she apologized once she understood, but in moments like these, a little more compassion upfront goes a long way. One of the nurse was rude and jist keep using profanity and stated this is who she is. Wow, Loyola use to have professional nursing staff, what happened? I also noticed interactions where staff spoke to patients in a very casual, sometimes inappropriate tone. Maybe I'm a bit old-fashioned, but professionalism matters--especially in a place where people are vulnerable, grieving, and trying to find peace. My takeaway: There is clearly a strong, compassionate team here--as seen in the ICU--but consistency matters. Professionalism, awareness, and respect should be maintained across all floors, especially during overnight hours. Hospitals should feel calm and supportive, not loud or chaotic. Patients and families deserve that--especially during life's most difficult moments. I will give a 4 star due to our first encounter here and the kindness nurses such as Nicole and Quand and Jordan. Very kind d and attentive. And I just heard 2 nurses use profanity to another nurse. I am sincerely flabbergasted that they speak like this so openly and there are patients present in their rooms. The level of unprofessionalism is amazing, and i am really saddened by this as this hospital was once top hospital. Being part of the joint commission will definitely reflect not only my review, but how I move forward. This is really upsetting me.

Can't even call them. Every time I press 1 to schedule an appointment the line automatically…read moredisconnects. Is anyone there even checking their system!?

Great staff inside & in the field. Very caring nurses & therapists who took care of my father…read more Highly recommended!!!

Visiting staff is awesome! Helped my father after a recent fall. He had wounds that needed…read moreattention & the physical therapists helped him get stronger. Great communication with their office & staff.

I've lived near this place for almost two decades. It should be shut down. I have numerous security…read morecameras videos from my property showing their patients just wandering around the neighborhood - trespassing, asking for money, and requesting drugs/alcohol. In addition, I have videos of their workers smoking weed behind my garage. I am so tired of this disgusting building that smells like human piss and feces 24/7. Fun fact - about a year after this place opened a bunch of people died due to inadequate fire suppression. Owners should have seen that as a hint and shut the facility down at that time...unfortunately it's been 50 years since the fire but very little seems to have changed. This facility is a blight on our community and should be shut down and demolished...it is irredeemable.

Cityview living is very difficult. Some staff members talk to the residents and don't have the…read moreempathy they should have working in a care facility. Happiness does not come from being here, it is how the staff and management treat you. The attitude is real from the female staff (not all, and there is a short list.) Some good news is that there have been some changes. We have a new kitchen manager, and the food has improved greatly, so I would like to commend Lynette Gonzalez for her outstanding service to City View. We also have a new assistant administrator named Martin Lee. he is an outstanding member of Cityview, observes the entire facility, and has an open-door policy to get issues resolved right away for the comfort of Cityview residents. I am going to suggest showcasing outstanding employees by having an employee of the month photographed on the wall behind the front desk as you enter the facility as well as a resident of the month. I have been here for 2 1/2 years, so I am quite familiar with the functions of Cityview.

I am very pleased with the professionalism of this agency and the fact that the staff for aunt's…read morecare team is led by a RN and the caregivers assigned to her case are CNA's. My aunt is 91 years old and has 24/7 care and the caregivers we've worked with have been wonderful. They are very attentive to my aunt's needs, helping with her physical therapy and respecting her independence to make decisions regarding her schedule, her meals and what she wants to eat. My aunt enjoys their company and we are both appreciative of the support she is receiving.

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.