Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

Beautiful space but no programs for memory care (2 years ago), staff inadequately trained. Wish…read morewe hadn't sent my mom there. She might have lived longer with greater happiness. Lesson: focus on people who will care for your loved ones, not so much the facilities.

This is an updated review as we strive to live safely and logically during this pandemic. I doff my…read morehat to the marvelous staff and administration at the Scottish Home. Their dedication and thoroughness in caring for their residents exemplify the cup of human kindness, responsibility, efficiency and most importantly: love and equality to all. May all be safe and blessed.

Thorough, maybe too thorough, but kind care for my elderly father in both the emergency room and…read morethe hospital. Appreciated the "sitters". There were some questionable tests ordered. Any complaint seemed to result in a new test regardless of whether it made sense. When asked about them the response was "we have to rule that out". (STD's in a 94 year old!?) Can't imagine the cost without good insurance.

I have received years of quality service from the Rush network, including Rush Oak Park. But the…read morebehavior of the Telemetry Unit staff on the fifth floor of the hospital during my family member's potentially life-threatening illness has been consistently verbally abusive and in direct contradiction of their own prominently advertised anti-harassment policy. Due to my family member's condition, I was on that unit most hours between 8am and 8pm for three consecutive days. During that time, the staff was generally supportive of my family member when understandable time constraints did not limit their availability. But multiple staff members were relentlessly abusive to me, using dehumanizing and insulting language at a time of extreme duress for for my family. They used profane language to describe me, were openly hostile to my attempts to care for an ailing loved one who had specifically requested my presence, repeatedly implied that I was unwelcome, and defended their unprofessional attitudes by demeaning my value as a human being.

I had total knee revision and used Aspire home health for my initial…read morerecovery plan. Nina was my PT and I can't say enough great things about her. She loves her job and it shows. She is warm, efficient, smart, compassionate, and a true professional. Everything she does is thought out and in her patient's best interest! So much so that you the patient work harder to improve as not to let her down. I can go on and on about what a wonderful experience I had working with Nina. She is the absolute best PT in the Northshore. And, she is one of the best people I have ever met in my 70 years of life.

Personalized care from dedicated clinicians. Scheduling was…read moreno problem. They were able to provide coverage at all times.

Physical therapy for my ankle and feet. Byungho Yoo…read more(Brandon) is a friendly and knowledgeable therapist committed to providing excellence in his work. Lana is also an exceptional assistant. I am pleased with the results as I can walk miles pain free!

This review is long overdue--and one I'm genuinely excited to write. I came to Athletico after two…read moreyears of chronic pain from osteoarthritis and little progress elsewhere, just after shoulder surgery. From the start, Erik took the time to really listen and gave me something I hadn't felt in a long time--hope. He created a personalized plan that addressed both my recovery and lingering issues from past injuries. After recently having knee surgery, there was no other place I would go for rehab but here. What makes Athletico so special is the strength of the entire team. I was initially hesitant to work with multiple therapists, but it quickly became one of the biggest advantages. Brandon is like a detective, always asking thoughtful questions to find the true source of pain and then creating a solution. Eduardo, as an athlete himself, understands the complexity of the knee and brings both insight and empathy. Lynn wrote out a full set of stretches for me--completely unprompted--that I still use to this day. This time around, Jackie has been my lead--she's engaging, thoughtful, and makes every session fly by, while also having the knowledge that my condition may be more complex than just osteoarthritis. Abby, Natalie and Lana keep everything running seamlessly, and Max has been incredibly patient and helpful with scheduling. Every visit feels like a personalized training session, with a program that's always evolving to keep me challenged. I'm so grateful for the care and dedication of this team. My case hasn't been simple, but they've helped me regain a quality of life I wasn't sure I'd get back. Without a doubt, the best physical therapy experience I've ever had.

I want to be very honest with this review of Loyola University Medical Center…read more We arrived on Easter Sunday night after being transferred from another hospital, and I was truly grateful we made it. The ICU staff on the 2nd floor were exceptional--kind, professional, and attentive. They consistently checked on us and treated both patients and family with care and respect during a very difficult time. However, after a few days, we were moved to the 3rd floor, and the experience changed significantly. During overnight hours--around 2 AM--the environment has been surprisingly loud. I heard staff using profanity, watching videos or news on their phones at high volume, and openly complaining about long shifts. I understand healthcare is demanding, but this is a hospital setting, and patients (and their families) can hear everything. My relative is here receiving end-of-life care, so I stay overnight. At one point, a nurse questioned my presence rather abruptly before knowing the situation. To her credit, she apologized once she understood, but in moments like these, a little more compassion upfront goes a long way. One of the nurse was rude and jist keep using profanity and stated this is who she is. Wow, Loyola use to have professional nursing staff, what happened? I also noticed interactions where staff spoke to patients in a very casual, sometimes inappropriate tone. Maybe I'm a bit old-fashioned, but professionalism matters--especially in a place where people are vulnerable, grieving, and trying to find peace. My takeaway: There is clearly a strong, compassionate team here--as seen in the ICU--but consistency matters. Professionalism, awareness, and respect should be maintained across all floors, especially during overnight hours. Hospitals should feel calm and supportive, not loud or chaotic. Patients and families deserve that--especially during life's most difficult moments. I will give a 4 star due to our first encounter here and the kindness nurses such as Nicole and Quand and Jordan. Very kind d and attentive. And I just heard 2 nurses use profanity to another nurse. I am sincerely flabbergasted that they speak like this so openly and there are patients present in their rooms. The level of unprofessionalism is amazing, and i am really saddened by this as this hospital was once top hospital. Being part of the joint commission will definitely reflect not only my review, but how I move forward. This is really upsetting me.

Today we came to visit my husband who had surgery. My 14 yr old was with me. They told her she has…read moreto be 18 to visit. They could have told us that on the phone and saved us a 6 mile trip but it's loyola and they don't do anything to make your visit pleasant. They would not even let her sit in the lobby. We had to turn around and leave. I don't know why this hospital is so terrible, not family friendly, it's a shame. Terrible hospital. I need my ppo insurance again so I can attend Northwestern where they treat you like a valuable human.

Great staff inside & in the field. Very caring nurses & therapists who took care of my father…read more Highly recommended!!!

Visiting staff is awesome! Helped my father after a recent fall. He had wounds that needed…read moreattention & the physical therapists helped him get stronger. Great communication with their office & staff.

I've lived near this place for almost two decades. It should be shut down. I have numerous security…read morecameras videos from my property showing their patients just wandering around the neighborhood - trespassing, asking for money, and requesting drugs/alcohol. In addition, I have videos of their workers smoking weed behind my garage. I am so tired of this disgusting building that smells like human piss and feces 24/7. Fun fact - about a year after this place opened a bunch of people died due to inadequate fire suppression. Owners should have seen that as a hint and shut the facility down at that time...unfortunately it's been 50 years since the fire but very little seems to have changed. This facility is a blight on our community and should be shut down and demolished...it is irredeemable.

Cityview living is very difficult. Some staff members talk to the residents and don't have the…read moreempathy they should have working in a care facility. Happiness does not come from being here, it is how the staff and management treat you. The attitude is real from the female staff (not all, and there is a short list.) Some good news is that there have been some changes. We have a new kitchen manager, and the food has improved greatly, so I would like to commend Lynette Gonzalez for her outstanding service to City View. We also have a new assistant administrator named Martin Lee. he is an outstanding member of Cityview, observes the entire facility, and has an open-door policy to get issues resolved right away for the comfort of Cityview residents. I am going to suggest showcasing outstanding employees by having an employee of the month photographed on the wall behind the front desk as you enter the facility as well as a resident of the month. I have been here for 2 1/2 years, so I am quite familiar with the functions of Cityview.

I am very pleased with the professionalism of this agency and the fact that the staff for aunt's…read morecare team is led by a RN and the caregivers assigned to her case are CNA's. My aunt is 91 years old and has 24/7 care and the caregivers we've worked with have been wonderful. They are very attentive to my aunt's needs, helping with her physical therapy and respecting her independence to make decisions regarding her schedule, her meals and what she wants to eat. My aunt enjoys their company and we are both appreciative of the support she is receiving.

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.